Polo Ralph Lauren Ralph Lauren.com Customer Service Representative Interview Questions

Updated Jun 15, 2015
2 Interview Reviews

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Ralph Lauren.com Customer Service Representative Interview

Anonymous Interview Candidate in High Point, NC
Accepted Offer
Negative Experience
Difficult Interview

Application

I applied online. The process took 4 days. I interviewed at Polo Ralph Lauren (High Point, NC).

Interview

The interview process I originally went through was bogus. The HR personnel had no personality and the team managers from the contact center floor conducted the "group" interview. The first time I interviewed I thought I had aced all of my questions, especially compared to the group that I was interviewed in had terrible customer service responses. I did not make it any further and upon calling HR to see what I could have improved on for future reference, I was told, "You can apply again in 6 months." End of story. The second time I went in, I thought I did worse, but had different managers and different HR people completing the interview process. I made it through, thinking this would be a great company to work for. Not so much!

Interview Questions

  • Have you ever questioned a decision that was made by your previous boss?   1 Answer

Other Interview Reviews for Polo Ralph Lauren

  1. Helpful (1)  

    Ralph Lauren.com Customer Service Representative Interview

    Anonymous Interview Candidate in High Point, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Polo Ralph Lauren (High Point, NC) in July 2009.

    Interview

    Initially submitted resume/application on RalphLauren.com. Received a call -- short pre-interview -- and was invited in to complete some basic assessments which included a math skills test, language and grammar skills test and short form written essay and also a vision test as no agents could be color blind/deficient. After the initial assessment, was given appointment to come back in a do a computer skills assessment that took about 45 minutes-an hour. Once that was passed, was invited back in for a single group interview with about 10-11 other applicants. This format was interesting as the managers (there were three sitting in on my interview) bounced around from person to person asking questions. Each person was maybe asked 3-4 questions. There was also a tour of the call center floor and training rooms during the interview.

    Interview Questions

    • The questions were pretty standard; I don't recall being stumped or surprised by any of the questions.   Answer Question
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