Princess Cruise Lines Interview Questions

Updated Sep 17, 2014
Updated Sep 17, 2014
16 Interview Reviews

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  1.  

    Coordinator Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Princess Cruise Lines in May 2012.

    Interview Details

    To my understanding, the usual process is as follows: submit resume online, this is followed by a phone interview with an HR rep. Then you may move on to an interview with the hiring manager, followed possibly by an interview with the department head, such as the director or VP

    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Human Resources Representative Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied through a staffing agency. The process took 3 weeks - interviewed at Princess Cruise Lines in January 2014.

    Interview Details

    I interviewed with a Human Resources representative and then individually with the hiring manager. I spent about 2 hours there. It was a standard interview but I was also asked to provide writing sample. I heard back from HR within 10 days and started about two weeks later. I think there was a little less scrutiny because I came from a temp agency that screened me first.

    Interview Questions
    • Nothing unexpected. I worked in recruiting before so was well prepared for interview.   Answer Question
    Negotiation Details
    Rate was not negotiable.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeks - interviewed at Princess Cruise Lines.

    Interview Details

    Phone interview with employer asking typical HR-type questions not specific to the position at first. The second phone interview was with my manager who did ask questions about my experience, what I wanted to accomplish in my time there, and why I feel I'm a good fit for the position.

    Interview Questions
    • What was the most difficult decision you had to make in a leadership role?   Answer Question
    Negotiation Details
    Offered the position on the phone with HR, they asked for expected hourly wage but all interns earn the same amount regardless of department
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Reservation Support Agent Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Princess Cruise Lines.

    Interview Details

    Found their ad online and applied. I received an e-mail a couple of days later asking if I wanted to come in for a group interview. During the group interview we were told in detail about the job specifics and training and then were asked 3 questions and given 2 minutes to think it over. We then went and everyone answered the three questions, and then the interviewer asked if we had any questions, (which I always try and have questions) and then he let us go.

     The next day I received an e-mail asking if I wanted to come in for a second interview. There is testing involved for the second interview, but it wasn't hard. I went and had an 1:1 interview with the guy who interviewed us at the group interview, and then I was sent to the call center and allowed to listen to some calls for 20 mins. Then I went and had an interview with 2 supervisors. They asked if I had any questions after they asked theirs and then that was the end of the second interview. All the questions were your typical interview questions. Like they asked "What are your Strengths", and "What did you like best about your last job?".

    They do perform background checks so you have to wait until they complete those to hear if you got the job. I was told it would be a little over a week until I heard from them. I was called, not e-mailed, that I got the job.

    The waiting is the hardest part, they don't want you to contact them throughout the process, so it gets frustrating, but I do have to say they get back to you as fast as possible.

    Interview Questions
    • They really didn't ask a question I wasn't already prepared for.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Princess Cruise Lines.

    Interview Details

    Apply online. Will receive a call from HR. Then will have an interview with HR followed by interview with managers and potentially with VP's. Multiple interviews. If interview went well HR will reach out to you. They will not provide you the department manager's information so get their business card before you leave in case you want to contact them with questions or thank you.

    Interview Questions
    • Scenario questions are common. How would you handle certain situations. They focus on what type of experience applies to the role you are applying for.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Reservations Support Agent Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Princess Cruise Lines.

    Interview Details

    I applied online and received an email a few days later to come in for a group interview. Once I got there, there was about 15 people, and after going over the job and benefits in detail, the recruiter left the room and gave us two minutes to come up with an answer to three questions: What brought you to Princess? Tell me about your customer service experience. Which of your past jobs do you think has prepared you the most for Princess? After he came back and everyone had a chance to answer the questions, he then asked us if we had questions for him. That was the end of the first interview and he said he would reach us via phone or email if they were interested in a second interview. We handed him our resume and went out the door.

    The next day I received an invite back for a second interview. This one was more detailed. He asked me five questions total, then asked me if I had any questions for him. All the questions he asked me were situational in nature. After answering I asked my two or three questions, and he called a supervisor. The supervisor took me upstairs where I listened to some live calls for about 20 minutes. Then the supervisor took me in a small conference room and asked me five more questions, again all situational. She asked at the end if I had any questions for her, so again, I asked the two questions I had prepared. She said I would know within a week if not sooner if I got the position. If you are selected for a second interview, there is some testing involved, so be prepared for that. In the recruiting emails they specifically ask you not to contact them via phone or email while they are in the selection process, so the waiting can be difficult.

    Interview Questions
    • What do you do better than other people   View Answer
    Negotiation Details
    No negotiation, the wage is set. You do get three raises in the first year, however.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Reservation Support Agent Interview

    Anonymous Interview Candidate  in  Santa Clarita, CA
    Anonymous Interview Candidate in Santa Clarita, CA
    Application Details

    I applied online - interviewed at Princess Cruise Lines in July 2013.

    Interview Details

    1st Group interview: One question, They want to know about your customer service experience and how it relates to Princess. If you make it pass the group interview. They send you an email with a link to a call center test. It's pretty easy. Then a one on one interview. You sit with a call center rep. and listen into a few of their calls. Then another one on one interview. They ask basic interview questions.

    Interview Questions
    • Give one example of how you went above and beyond what was expected with a old employer.   Answer Question
    Negotiation Details
    not sure yet.
    Accepted Offer
    Average Interview
  9.  

    Customer Service/Reservations Interview

    Anonymous Interview Candidate  in  Santa Clarita, CA
    Anonymous Interview Candidate in Santa Clarita, CA
    Application Details

    I applied through other source. The process took 2 days - interviewed at Princess Cruise Lines in June 2009.

    Interview Details

    There are no trick questions. Interview was quite simple. You will listen to a simulated call and asked to respond to the questions.

    Interview Questions
    Negotiation Details
    there is no negotiation. you are told what they pay.
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Tour Desk Interview

    Anonymous Interview Candidate  in  Copper Center, AK
    Anonymous Interview Candidate in Copper Center, AK
    Application Details

    I applied through an employee referral. The process took 3 days - interviewed at Princess Cruise Lines in April 2012.

    Interview Details

    The first thing is going to Alaskatourjobs.com and apply on the site, then you get a call from the lodge for an interview that tells you about the job, how long, pay, and key questions about workman ship. The second call is to tell you if you received the job and if you accept the position. Once you accept princess will offer you ways to get to Alaska pay them paying for your flight and they will tack small amounts out of your pay each month to pay it off, or you pay for it out of pocket.

    Interview Questions
    • The decision to work in the middle of nowhere for 4 months was a big question and most turn it down for that.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Customer Service/Reservations Interview

    Anonymous Interview Candidate  in  Santa Clarita, CA
    Anonymous Interview Candidate in Santa Clarita, CA
    Application Details

    I applied through other source. The process took 2 weeks - interviewed at Princess Cruise Lines in November 2008.

    Interview Details

    First there was a group interview, then if you are called back after that it was a 1 on 1 interview. The interview was conducted on site. The job and the benefits were described in detail, and the training was explained in detail. The questions were standard, like How would you handle an customer that is yelling at you on the phone because they did not get the food items that they had purchased? How would you handle a situation in which a passenger heard about a better price for the exact cruise they booked 2 months ago? What would you do if you saw a co-worker stealing something from the office supply room?

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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