Progressive Insurance Claims Adjuster Trainee Interview Questions

Updated Jul 29, 2015
65 Interview Reviews

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Helpful (2)  

Claims Adjuster Trainee Interview

Anonymous Employee
No Offer
Positive Experience
Average Interview

Application

I applied online – interviewed at Progressive Insurance.

Interview

So far the interview process has been very transparent. I have the ability to check my application status on their application website and it's updated real time. I applied online and the following day I received an email with a link for an online assessment. Two days later I received an email advising me that I had passed the assessment and invited me to schedule a date and time for a phone interview. I scheduled the interview for the following week. The phone interview was about 9 or 10 STAR questions preceded with questions about why I want to work for Progressive, and what I know about the company. When the phone interview concluded. the interviewer thanked me and told me they would be in contact with me. I felt the interview went well up until that point as those aren't the words anyone wants to hear during an interview. I was anxious and kept checking the status on their applicant website which stated that I was still at the phone interview stage.I hadn't received any emails so I checked the website again 4 hours later and was happy to find that the status had changed to "in person interview." I then checked my email spam folder and realized that I did in fact receive an email with a formal request for a background check. I submitted that, and the following day received another email inviting me to schedule an in person interview. I am currently awaiting my in person interview which will be at the end of this week. The company is very detail oriented and it is well reflected in their interview process. A company who is committed to keeping their employees involved and informed from the point of candidacy speaks volumes of their character. I am looking forward to the interview and being part of such positive culture.

Interview Questions

Other Interview Reviews for Progressive Insurance

  1. Helpful (5)  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Tallahassee, FL
    No Offer
    Negative Experience

    Application

    I applied through college or university. The process took 4 daysinterviewed at Progressive Insurance (Tallahassee, FL) in July 2015.

    Interview

    Saw the position advertised through my college's career center and was excited to see an actual entry level position doing something interesting and well paying that was within my geographic limitations (can't move right now). Applied online and was initially impressed with how transparent they were about the process. I was pretty confident that I would at least make it to the second stage of the application process but when I received my first actual response from Progressive it was bad news. I was told that my application wasn't strong enough compared to other applications they had received. I was confused since I met or exceeded all the qualifications listed, and since the position I applied for was an entry level one. Hoping to contact and find out specifically where I had been out-competed to such an extent that it wasn't even worth it for Progressive to have me continue through the automated part of the application process I followed the instructions in the email for how to contact them. However this just led me to a page detailing the many ways to contact Progressive as a customer or prospective customer. It was extremely demoralizing to be immediately shut down when applying for an entry level position, and more so since there doesn't seem to be any way to get direct or constructive feedback from the recruiters. It's hard to stay optimistic when you can't even get your foot in the door for entry level positions. I'm not sure how I'm supposed to break into the labor market and start earning enough to live on, let alone find a career that is fulfilling and interesting.

    Progressive Insurance Response

    Jul 14, 2015 – Talent Acquisition

    We appreciate you providing your feedback and perspective. If you'd like to talk further so we can look into this for you, email us at careers@progressive.com. -KH, Recruiting

  2. Helpful (4)  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Richardson, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Progressive Insurance (Richardson, TX) in July 2015.

    Interview

    Applied, online assessment, phone interview, background check, and then face to face interview. Thought everything went great with face to face interview, but received a call the next day and was advised they went with someone who gave more customer service oriented answers to the star questions and someone that had claims experience, which make no sense as this is a trainee position.

    Interview Questions

  3. Helpful (2)  

    Claims Adjuster Trainee Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through college or university – interviewed at Progressive Insurance.

    Interview

    Applied online, then I did a test online with lots math questions, then I got an emailed l saying to set a time for a phone interview with recruiter . I set the time and few days later this recruiter from a staffing agency call me. He acted like " know at all" and want sound Mr super smart on the phone. I completely dislike his attitude and at this point, I really didn't want connect anymore because any time that I always answers my questions I could sense his " whatever " on the other side of the line because he was interrupting me and acting like he was better than me because I'm just a " job seeker". I felt super humiliated and truly didn't really engage with this company. I give my heart and answer the questions as the best as possible but never again I will apply for this company. And these phone interviews are in no way shape or form a measurement to qualify a candidate. There are lots of phenomenal people out there ... Who's these careless recruiter don't pay attention because they think they're experts and when comes to to have the job done and been an excellent employee they miss many candidates . At the end of the phone call, I asked few questions he barely didn't want answer and said he would forward my resume to the hiring manager which I knew was crapola! I am glad I didn't get into this position because I saw the statics of retention for it and I just got my 2nd face-to- face interview with a wonderful company. Good luck all!

    Interview Questions

    • Why do want work for progressive?   1 Answer
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  5. Helpful (1)  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Sacramento, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online – interviewed at Progressive Insurance (Sacramento, CA) in July 2015.

    Interview

    After I submitted my resume, I received an email the next day to take the online assessment. Most of the assessment was behavioral questions which I tried to answer consistently. The rest were straightforward math/graph questions. The next day I got an email that I passed the assessment and would be getting a phone interview. It was a holiday weekend so it took several days schedule the interview. I picked the earliest time offered. Interview was about 40 minutes long. I got a lot of positive feedback from the recruiter so I think it went pretty well. He said I'll know within the next two days if I've make it to the next step in the process.

    Interview Questions

    • Tell me about a time you made a mistake at your current job. How did you handle it?   Answer Question
  6.  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Parsippany, NJ
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Progressive Insurance (Parsippany, NJ) in July 2015.

    Interview

    I applied online 06/30. I received pre-employement assessment 07/12. I received my results on 7/13. Progressive requested a phone interview 07/14. I scheduled my interview 07/23. Recruiter promised me a decision within two business days. If selected to move on through the process, I will have to do a background check and one more face to face interview with recruiters at the office. I had a great experience with the phone interview today, and the recruiter really explained the position in a way that makes me even more excited at the possibility of working at Progressive. Personally, there is no best way to prepare for the interviews with behavioral questions. You just have to focus and be confident about your past experiences and just say it in the STAR format. I am looking forward to hopefully moving through the process.

    Interview Questions

    • Describe a time you had to explain to a customer about your company's policies.   Answer Question
  7.  

    Claims Adjuster Trainee Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Application

    I applied through a recruiter. The process took 3 daysinterviewed at Progressive Insurance in July 2015.

    Interview

    Passed online test, had 45 minute phone interview. I was told by the person that she would get back to me asap. It has been a week. Nothing. Kinda unprofessional. Disappointed.

    Interview Questions

  8.  

    Claims Adjuster Trainee Interview

    Anonymous Employee in San Diego, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeksinterviewed at Progressive Insurance (San Diego, CA) in July 2015.

    Interview

    I found the job posting on indeed, it was recommended due to my past experience. It said it was a good match. After the appplication was submitted, I received a email requesting to take an assessment. I passed the assessment, and received and email that a recruiter will contact me to schedule a phone interview. It took about 3 weeks to schedule the interview. I had my phone interview on Monday, and they basically asked STAR behavior questions. Today I got an email indicating I was not going to move forward. I don't understand if I had all the requirements, except for experience in this area. It is a trainee program, right? Entry level position? I'm really disappointed, I felt like the recruiter did not care and was quite serious. The recruiter felt cold, and it was pretty intimidating. Before I applied I researched progressive, and I felt like I had a chance. I would love to have the opportunity for someone to tell me what I could have done to have the opportunity. Thanks again!

    Interview Questions

    • Tell me about a time you made made a mistake?   1 Answer
  9. Helpful (10)  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Schiller Park, IL
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Progressive Insurance (Schiller Park, IL) in May 2015.

    Interview

    Applied online and the next day was asked to complete an online assessment asking some basic personality questions, as well as some graph/data interpretation. After I completed the online assessment I was immediately informed via email that I had passed and was asked to schedule a phone interview. The whole process was automated up to this point, and the details of the next step were always explicitly clear. I was able to chose a time for my phone interview, told who I would be interviewing with, and the question I could expect to be asked. The interview called promptly at the time scheduled, even asking if this was still a good time. The phone interview started off with some fairly basic questions on background/education. Although I was annoyed that they did not recognize that I was in the process of completing my BA degree and that I was going to be graduating in less than a month. The interviewer informed me that the highest level of education I could put was Highschool since I had not yet completed my BA degree. After the general information, the interviewer proceeded to asked STAR based questions where I was suppose to give a specific example of the problem, the actions I took to remedy it, and the results that I achieved. Overall, the entire phone interview lasted about 25 minutes. While I do not think I moved on to the in-person interview stage, Progressive had a very transparent process that made managing the job-hunt very easy.

    Interview Questions

    • Describe a time a supervisor provided you with negative feedback and how did you respond?   Answer Question
  10. Helpful (8)  

    Claims Adjuster Trainee Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 6+ weeksinterviewed at Progressive Insurance.

    Interview

    Process moves along quickly. They will ask you star questions.. look them up before your phone interview. Some questions won't apply to you but they expect you to answer them so be prepared to make something up.

    Interview Questions

    • tell me about a time you made a quick decision, and what was the outcome..   Answer Question
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