Progressive Insurance

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Progressive Insurance Interview Questions

Updated Dec 11, 2014
Updated Dec 11, 2014
194 Interview Reviews

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  1.  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online and received a phone interview, after the phone interview they contacted me to do an in person interview that would last approximately 2 hours. During the in person interview they also informed I would have the opportunity to speak with 2 different managers and that they would ask behavioral questions.

    Interview Questions
    • Tell me about a time you took constructive criticism and how you learned from it?   Answer Question
    No Offer
  2.  

    Software Engineer Interview

    Anonymous Interview Candidate in Cleveland, OH
    Anonymous Interview Candidate in Cleveland, OH
    Application Details

    I applied through college or university. The process took 4 weeksinterviewed at Progressive Insurance.

    Interview Details

    Progressive Insurance came to my school's career fair where we had a brief conversation then scheduled an on-campus interview the next day. The interview was 30 minutes with two recruiters that consisted of only behavior questions. The next week, I was then sent an email setting up a final interview session at their facility in Cleveland. They rented a car for me and paid for a hotel the night before the final interview session with a mixer between interview candidates and employees the night before.

    The final interview session was breakfast followed by an hour-long interview with a project manager then a break for an art tour and lunch ending with another hour-long interview with a different project manager. Both interview sessions were behavior only.

    Overall, the hiring process moved quickly and the interviews were not overbearing, asking only behavior questions. I was not extended an offer.

    Interview Questions
    • There were really no difficult questions, just standard behavior questions asking about experience and situations you have been in.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  3.  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Progressive Insurance.

    Interview Details

    1. Completed online application.
    2. Completed online personality assessment and test of basic math and data analysis skills.
    3. Scheduled phone interview, which was cancelled by Progressive two days prior because the position had been filled.
    4. A couple of weeks later, I received notice that another position had opened. Another phone interview was scheduled.
    5. Phone interview completed with a recruiter in Cleveland. 40-45 minutes. Conversational. First half reviewed my work history, second half was STAR format questions: describe a policy you worked under that you didn't agree with; describe a time when you had to gain someone's trust. There were about 5 STAR questions.
    6. Recruiter set up expectation that I would hear something by the end of the week. Received email on Friday of that week that I was not moving on the in-person interview.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
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  5. 1 person found this helpful  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied online for a Claims Adjuster Trainee position on 10/20/14 (I believe the original posting date was either 10/15 or 10/17). I wrote a cover letter, sent my resume, filled out the online application and instantly received an email from Progressive stating that everything was received. That email gave me a link to follow up on my progress and suggested I check it daily. Every day I checked it, and every day it said my information was received but it hadn't been looked at yet with no actual contact from them at all in the meantime. Until today. This is what I received in an email.......22 days after submittng my information........"Thank you for your interest in our Claims Adjuster Trainee position. Unfortunately, the position closed before we were able to review your qualifications. We will keep your information on file and may contact you if a new position opens in that location." Seriously???? This is your idea of setting a good customer service example? You couldn't even look at my information in 22 days and yet your 'status' on this position was listed as 'active- seeking applications' as late as yesterday. Now, I could understand if I didn't have any experience or similar qualifications.......but I do...........many that actually parallel this position. I just can't believe you had so many submissions that you felt you didn't need to review all submissions....or maybe you did? Or maybe someone's friend got hired? If so, I would have preferred a full fledged rejection letter. I feel duped.....and incredibly disappointed.

    Interview Questions
    • The online application is very basic with the most difficult question asking why you are chosing to leave your current employer. I wish I had the opportunity to go further in the process   Answer Question
    No Offer
    Negative Experience

    Progressive Insurance Response

    Dec 17, 2014Talent Acquisition

    We appreciate you taking the time to share your experience. If you would still like follow up, please reach out to us at careers@progressive.com. -KH, Recruiting

  6.  

    Data Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at Progressive Insurance in November 2014.

    Interview Details

    First round - On-campus with the recruiter. Recruiter was very nice and helpful. Then invited to their Cleveland office. Previous day there was a networking event where you can talk to the interviewers and ask questions about the company and the position. Next day, whole day interview which consists of 3 rounds of behavioral (7-8 questions in each round. But, questions are repeated), lunch and campus tour. Overall it was good. But I don't like the idea of choosing the candidates based on only behavioral kind of interviews. Recruiter called me to convey the 'no offer' message with a brief feedback.

    Interview Questions
    • Nothing difficult. Be prepared to give all the details related to the question before they ask you which I didn't. It cost me a job.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Claims Administrative Support Specialist Interview

    Anonymous Interview Candidate in West Palm Beach, FL
    Anonymous Interview Candidate in West Palm Beach, FL
    Application Details

    I applied online. The process took 5 weeksinterviewed at Progressive Insurance in November 2014.

    Interview Details

    Applied online Sep 30, phone interview 10/7, in person interview 11/4, awaiting decision.

    Applied end of September on Indeed for the position. They have you set up a portal on their hiring website and apply that way. Got an email about 3-4 days later that they wanted to move forward for a phone interview, Scheduled that for the following week. The recruiter called me and we spoke for a little over an hour. About 3-5 behavioral questions. BE SPECIFIC & DESCRIPTIVE without being overly verbose would be my best advice. After the interview, the recruiter let me know pretty much immediately that he was going to be moving me forward to the in-person on-site interview with the managers.

    The next day, i got the email request for a background check & application. I filled it all out and waited. About 3 days later, the background check company emailed me asking for more information. I took literally about 6 days to obtain what they needed (paperwork from my job stating my length or employment) and send it in.

    About a week or so later, I got an email from my recruiter inviting me to the 2nd interview. I emailed the recruiter back choosing my interview date & got a confirmation email about a day later scheduling me for early the following week.

    Met with 2 managers on site for the casualty office in my city. We sat in a small conference room. They both had laptops & packets out in front of them. We made minor small talk, they asked me about my background & skills, then we went into the questions. They seemed surprised when I said the phone interview I had was the same behavioral format. So we launched in with each of them asking me about 2 questions at a time. They looked at me, but also wrote down much of what I said and typed on their laptops.

    I answered about 6 questions or so, and then they asked me if I had any questions. I did and the interview became much more relaxed, funny, and easy. I asked about 4 questions of my own and then closed the interview out. They said they would be making a decision in about 2 weeks (!!!!) so they would be in touch. I'd say I was there about 50 minutes.

    UPDATE: I received a call from the recruiter saying they were waiting for the remainder of my background check before they could make a firm offer. He said background delays were common. Fingers crossed!

    Interview Questions
    • Name a time where you failed and what you did to learn from the situation.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  8.  

    Representative Trainee Interview

    Anonymous Interview Candidate in Riverview, FL
    Anonymous Interview Candidate in Riverview, FL
    Application Details

    I applied online – interviewed at Progressive Insurance in November 2014.

    Interview Details

    I submitted an online application and heard back within two days to complete the online test. 12 hours after completing the test, I was invited to schedule a phone interview. The phone interview took place about a week later and was very well conducted. The recruiter I spoke with really put me at ease and I felt like she asked great probing questions to make sure I answered all of her questions in as much detail as possible. All questions were STAR structured.

    I was told I was moving on to the 1:1 interviews at the end of the phone interview. I was sent a link to complete the background check about two hours after the interview had concluded.

    The 1:1 interview was much like the phone interview, although the types of questions asked seem to focus more on mistakes made (lessons learned) and examples of when you were subject to feedback and how it was handled. Having made a couple of mistakes ;-) I had some examples to draw on. In
    my current role, I am subject to much constructive feedback, so I was comfortable giving answers to these questions. There were however a few I got stumped on and I am not sure whether I represented myself as well as I could have! After an interview with the initial two supervisors, I was then given the opportunity to informally chat with another supervisor. She had a very open and honest demeanor and really allowed me the time to ask her questions about the role. I really appreciated having the opportunity to talk to her about the position, and was impressed about how honest she was about employee retention and the position expectations.

    I am still waiting to hear back on the decision, but followed up with the recruiter I had been working with. She emailed me back within minutes to let me know that they would be making a decision this week. I have to say, as far as recruiting practices go, I have had a very positive experience with Progressive and even if I am not successful, I would definitely apply to work for the company again.

    Interview Questions
    • Nothing unexpected, although I thought there would be more customer service based questions included.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  9. 2 people found this helpful  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online – interviewed at Progressive Insurance.

    Interview Details

    Applied and had the phone interview within 2 weeks. The online assessment was about the same as other companies. After taking the assessment I was emailed saying that I passed and will be getting another email to set up the phone interview. The recruiter called on time and the process took about 25 minutes. She said she needed to talk to two other people and would get back with me by Friday.

    Interview Questions
    • Explain a time were you went above and beyond for a customer and what was the outcome.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10. 9 people found this helpful  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Progressive Insurance.

    Interview Details

    Process 1 month+
    Found job posted on Indeed.com applied to job through Progressive website. Would suggest adding this site to your favorites if you are interested in looking at all the jobs available- site is not set up for "job search" it is more for customer self service. Filled out application which is straight forward. Two days later got an invite for the assessment exam- which was not that difficult (basic math, P&L (profit/loss) graphs, behavioral). Two hours later I was told that I had passed and that I would be contacted by a recruiter. Two weeks later I received an email from the recruiter. It stated the times available for a phone interview and the format the interview would be conducted (STAR)- which I was used to because my former employer used the same format. She called promptly and the interview lasted about an hour and twenty minutes. Nothing in the interview was unexpected. I did ask her how many jobs were available and she told me one, but sometimes if there is a need and there are two very good candidates they can make exceptions. She told me not to worry about not having insurance experience because it sounds like I have a lot of the "soft skills" which are hard to teach, but the insurance part would be easy for them to teach me. She told me she would be contacting me to set up a in-person interview. A day later she wrote and told me what the day the interview would be (two weeks later) and I had 4 time options.

    Arrived to interview 10 minutes early and the interviewer came and greeted me on time. The interview was conducted in private room, so there were no distractions. The interview was pretty straight forward only he started with the questions first then conducted the personal interview. Questions were very similar to the phone interview except there was a question about negotiation- how did you successfully negotiate in a situation. Same format was used (STAR). I did ask how many people did they interview for this job and how many jobs were available and he told me there was a total of three interviews and only one job.

    At the end of the interview he told me that he was going to meet with the recruiter the next day and I could hear something maybe as early as Friday, but definitely early next week. I received no call or email. I then wrote to the recruiter on the following Wednesday just to "check in" and I received a automated reply that she would be out of the office until Friday. Then, on Friday at 2pm she call to tell they that they had selected another candidate. I asked what was the reason for their decision and she said the only thing different was that the other woman had "a little" experience in claims. She also told me that they reached out to the region requesting an additional job opening so that they could hire me, but unfortunately they had been turned down. She then told me that they maybe an opportunity in the future and she was 60% sure that there could be an opening by the end of the year, but this was not certain. I then asked if I would have to do this entire process again and she told me no.

    I have to say I am a little disappointed that for a trainee position they went with someone that had experience. But, I am hopeful that I get a call back.

    Interview Questions
    • Describe a time that you had to successfully negotiate with someone. (not difficult, but I didn't expect it.)   Answer Question
    No Offer
    Easy Interview
  11.  

    Claims Adjusters Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online. The process took 5 daysinterviewed at Progressive Insurance.

    Interview Details

    First there was the phone interview which went fairly well. I elaborated enough on answers that the recruiter didn't have to ask as many questions. It is important to ask a few questions of your own as well. One thing that I asked was about how many people they were looking to fill this position which was important to me bec it lets me know if I will have a good chance or not. I'm finding that there are many applying for the same job nowadays. The in person interview was a waste of time. I immediately felt like I was talking to myself and that the position was already filled. The phone interviewer followed up and asked if I would consider an out of state position.

    Interview Questions
    • Nothing stands out. Pretty much the normal interview questions.   Answer Question
    No Offer
    Negative Experience
    Average Interview

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