Progressive Insurance Interview Questions

Updated Jul 1, 2015
256 Interview Reviews

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256 Candidate Interview Reviews Back to all Interviews

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  1. Helpful (2)  

    Claims Adjuster Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 daysinterviewed at Progressive Insurance.

    Interview

    I applied on a Friday and received an email on the following Monday with a request for a phone interview. The phone interview took place the following Friday. Must fully understand the STAR method! Be prepared to recall your past interactions and events.

    Interview Questions

    • Name a time where you were in a situation where you couldn't persuade someone/a group of people and what happened next.   Answer Question
    • Describe a time where you made a rash decision and what was the outcome   Answer Question
  2. Helpful (2)  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Richardson, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Progressive Insurance (Richardson, TX) in July 2015.

    Interview

    Applied, online assessment, phone interview, background check, and then face to face interview. Thought everything went great with face to face interview, but received a call the next day and was advised they went with someone who gave more customer service oriented answers to the star questions and someone that had claims experience, which make no sense as this is a trainee position.

    Interview Questions

  3.  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Tallahassee, FL
    No Offer
    Negative Experience

    Application

    I applied through college or university. The process took 4 daysinterviewed at Progressive Insurance (Tallahassee, FL) in July 2015.

    Interview

    Saw the position advertised through my college's career center and was excited to see an actual entry level position doing something interesting and well paying that was within my geographic limitations (can't move right now). Applied online and was initially impressed with how transparent they were about the process.

    I was pretty confident that I would at least make it to the second stage of the application process but when I received my first actual response from Progressive it was bad news. I was told that my application wasn't strong enough compared to other applications they had received. I was confused since I met or exceeded all the qualifications listed, and since the position I applied for was an entry level one.

    Hoping to contact and find out specifically where I had been out-competed to such an extent that it wasn't even worth it for Progressive to have me continue through the automated part of the application process I followed the instructions in the email for how to contact them. However this just led me to a page detailing the many ways to contact Progressive as a customer or prospective customer.

    It was extremely demoralizing to be immediately shut down when applying for an entry level position, and more so since there doesn't seem to be any way to get direct or constructive feedback from the recruiters. It's hard to stay optimistic when you can't even get your foot in the door for entry level positions. I'm not sure how I'm supposed to break into the labor market and start earning enough to live on, let alone find a career that is fulfilling and interesting.

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  5. Helpful (1)  

    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Progressive Insurance.

    Interview

    Interviewer asked a lot of questions that I had a difficult time answering because my past jobs have had nothing to do with meeting goals or working within a matrix. The job description used customer service as a main point but none of the questions had anything to do with my customer service background.

    Interview Questions

  6. Helpful (1)  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Progressive Insurance.

    Interview

    I was greeted by a recruiter and was taken on a tour of the office and she went over all they had to offer if you were an employee there. Then we went into a room for an interview that lasted for about 30-40 min. Afterwards she introduced me to an employee to listen on a few of her calls to get a preview of what I would be doing. The second recruiter went and introduced himself from there we went into another room and he interviewed me which lasted for about 30 mins aswell, I was walked out and told I would be contacted once they had made their decision. Everyone was friendly and the environment felt very welcoming.

    Interview Questions

    • What did I do at my previous job, what made me interested in applying for progressive, did I apply for any other insurance companies (etc.) basic interview questions.   Answer Question
  7. Helpful (3)  

    Claims Adjuster Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Progressive Insurance in June 2015.

    Interview

    Resume review, online assessment and phone interview. They use star question format. Pleasant interviewer on the phone. Still waiting on call back. So far up front and stress free process. The next process is a background check and a in person interview. So far they seem very open and I hope i get a call back.

    Interview Questions

    • Tell us about a time you had to make someone else follow policy   Answer Question
  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Riverview, FL
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ weeksinterviewed at Progressive Insurance (Riverview, FL) in June 2015.

    Interview

    Online assessment May 12th
    Phone interview request May 13th
    Phone interview May 19th
    Request for background May 20th
    F2F interview request May 20th
    F2F interview May 29th
    They seem to pair lady's with lady interviewers and guy's with guy interviewers? The two lady's I interviewed with were very nice and I thought my answers were very thorough.  (I even studied how to answer STAR format)
    Received phone call on June 8th that I did not receive the position due to lack of complexity in my responses. . Complete BS

    Interview Questions

    • Name a time you made a mistake?
      Name a time when you had to make a sudden change? Outcome and Results
       
      5 Answers
  9. Helpful (1)  

    File Clerk Interview

    Anonymous Employee in Highland Heights, Cuyahoga, OH
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Progressive Insurance (Highland Heights, Cuyahoga, OH) in June 2015.

    Interview

    First had a phone interview with a recruiter then was scheduled to come in for an in person interview. I met with two different people for an hour each. Questions were a lot more detailed and difficult than what I was used to from other interviews. Received a call a few days after my interview that I was not going to be receiving an offer.

    Interview Questions

    • What is a time when you overlooked a small detail, how did that effect things, and what was the result?   Answer Question
  10. Helpful (1)  

    Data Analyst I Interview

    Anonymous Employee in Mayfield Heights, OH
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Progressive Insurance (Mayfield Heights, OH) in June 2015.

    Interview

    Not impressed with the interview process. Progressive leans entirely on vague, non-directional STAR questions to assess candidate viability. I can only imagine how many strong candidates have been overlooked as a result of an inability to trudge through the murky, pointless hoops put in front of them ..

    Interview Questions

    • You have been given the task to analyze a large set of data. Explain step-by-step how you would approach such a scenario.   1 Answer
  11. Helpful (9)  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Schiller Park, IL
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Progressive Insurance (Schiller Park, IL) in May 2015.

    Interview

    Applied online and the next day was asked to complete an online assessment asking some basic personality questions, as well as some graph/data interpretation. After I completed the online assessment I was immediately informed via email that I had passed and was asked to schedule a phone interview. The whole process was automated up to this point, and the details of the next step were always explicitly clear. I was able to chose a time for my phone interview, told who I would be interviewing with, and the question I could expect to be asked. The interview called promptly at the time scheduled, even asking if this was still a good time. The phone interview started off with some fairly basic questions on background/education. Although I was annoyed that they did not recognize that I was in the process of completing my BA degree and that I was going to be graduating in less than a month. The interviewer informed me that the highest level of education I could put was Highschool since I had not yet completed my BA degree. After the general information, the interviewer proceeded to asked STAR based questions where I was suppose to give a specific example of the problem, the actions I took to remedy it, and the results that I achieved. Overall, the entire phone interview lasted about 25 minutes. While I do not think I moved on to the in-person interview stage, Progressive had a very transparent process that made managing the job-hunt very easy.

    Interview Questions

    • Describe a time a supervisor provided you with negative feedback and how did you respond?   Answer Question

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