Progressive Insurance Interview Questions & Reviews

Updated Aug 15, 2014
Updated Aug 15, 2014
164 interviews

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Interview Experience

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164 Candidate Interview Reviews Back to all interviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    I applied online and after a week i was asked to complete the assessment test and right away i was notified that i pass the assessment test and to wait for an email or phone call to make phone interview appointment. after a week i was schedule for an phone interview. after 2 days i was notify for the face to face interview.

    Interview Questions
    No Offer
  2.  

    Customer Service Representative Interview

    Anonymous Employee  in  Phoenix, AZ
    Anonymous Employee in Phoenix, AZ
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Progressive Insurance in August 2014.

    Interview Details

    Applied online. This position is for an unlicensed agent, I currently hold my insurance license. The interview process took three hours. Face to face interviews with two managers and listening to an agent for thirty minutes. or an unlicensed agent, I currently hold my insurance license. The interview process took three hours. Face to face interviews with two managers and listening to an agent for thirty minutes.
    I was told when I received the call I did not receive the job that I did not have the background they were looking for. I've worked in insurance for several years now.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Customer Service Representative Interview

    Anonymous Employee  in  Austin, TX
    Anonymous Employee in Austin, TX
    Application Details

    I interviewed online - interviewed at Progressive Insurance in August 2014.

    Interview Details

    Regretfully, I didn't get it, but they kept me posted and was very kind. Actually im a little rusty with my typing but when I get my speed back I will reapply.

    Interview Questions
    • How much experience have I had in customer service. Times and dates.   Answer Question
    No Offer
    Difficult Interview
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  5.  

    Central Services Representative Interview

    Anonymous Employee  in  Mayfield Heights, OH
    Anonymous Employee in Mayfield Heights, OH
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at Progressive Insurance in October 2012.

    Interview Details

    On -line application process, phone interview then interview in person with 2 managers. Practice the same interview questions on the website and think of situations in your past employment where you lead a group or did problem solving both with negative and positive out comes.

    Interview Questions
    • Everything is a situational based question and some did not apply to my background. You will be asked to describe how you handled a situation in a concise manner answering in only 2-3 minutes each question. Follow the STAR formatt explained on the web-site to the letter!   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Claims Customer Service Representative Interview

    Anonymous Employee  in  Riverview, FL
    Anonymous Employee in Riverview, FL
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Progressive Insurance in July 2014.

    Interview Details

    I applied online and completed an assessment. I was notified to expect a phone interview from them. Two weeks later no response about the phone interview. Applied for other positions and received immediate denials. I went ahead and withdrew my remaining application(pending interview) and wrote them an email about how unprofessional their company is to leave a person waiting just to schedule a phone interview.

    No Offer
    Negative Experience
    Average Interview
  7.  

    Claims Adjuster Interview

    Anonymous Employee  in  Austin, TX
    Anonymous Employee in Austin, TX
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at Progressive Insurance in July 2014.

    Interview Details

    I initially applied online on progressive's website. I received an email the very next day, stating I met the qualifications they wanted to move forward and sent me a link to take an assessment test. I took the test, it was a timed test with basic arithmetic and a few customer service based questions. I completed the assessment, again the next day they sent another email stating they wanted to move forward with a phone interview and sent me a link to schedule my phone interview. There was only one day to choose from for the phone interview, so I had to arrange time around my current job to actually have the phone interview. The interview was the next week, they called about 5 minutes after the specified time, it lasted about 20 minutes, it consisted pretty much of all STAR questions. I felt really prepared because I studied a lot of different STAR questions prior, I asked her when I should expect to hear back from her, she stated 48 business hours even if they did not want to consider me, they will still contact me to let me know. The next day I received an email stating they wanted to move forward, sent me a link to complete the application and called me to schedule a face to face final interview that will be done by two different individuals. After I scheduled my interview, they sent me a link to for the back ground information, to be done by a company called hire right. That is as far as I've gotten so far my interview is tomorrow, it has been 2 weeks since my phone interview. Overall, so far it has been about a 3 week process.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  8.  

    Claims Adjuster Trainee Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Progressive Insurance in July 2014.

    Interview Details

    After filling out an application was sent to online assessment that took about half hour. Scheduled phone interview in about a week with 7-8 STAR format questions, education, work history and reason for applying to Progressive. IMO, STAR format is the worst interview format for an entry level position! I was told that situations I described were not complex enough. How am I supposed to have experienced overly complex situations when I just graduated and only have basic work experience?!

    Interview Questions
    • Describe a process that you have implemented for dealing with too many tasks and give and example of how you used it,.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  9.  

    Claims Customer Service Representative Interview

    Anonymous Employee  in  Austin, TX
    Anonymous Employee in Austin, TX
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Progressive Insurance in February 2014.

    Interview Details

    Applied online. Received an email a few dayys later to take an online test. Had a phone interview for about an hour the lady was very nice. I admitted to her that I had been fired from a job in the past and that it was my fault because of personal issues, yet when I got to the in oerson interview I was asked about it two more times from the other two interviewers and by that time I started to get a bit upset and frustrated because its hard for me to talk abooit that time in my life and either they dont communicate with eachother or they were just trying to get more information which makes no sense because I could have very wel lied about it. As son as I walked in I felt uncomfortable. The atmosphere was kind of fake and unwelcoming. The first lady was nice and asked a round of behavioral questions. The second girl came in and did the same except she frustrated me because she was half listening to my answers and trying to write when she should have been listening so she would look up and ask me for example " and what resulted from that? When I had just told her. Also when she was trying to understand an answer she would look at you face wrinkled up all crazy and made me feel uncomfortable and stupid. In mu opinion she had no business doing interviews and by that time I was ready to just go lol. They were the STAR format and it was maybe 10 or 12 each recruiter. Some of them were difficult only because they didnt apply to me and I would have had to have made up an answer which I was not going to do so basically they are just looking for liars and not honest people like they say. And they make u start a background check BEFORE you even get a job offer or your first interview which is silly because they tried to make me obtain all this employment verification and such for no reason. It was very much a waste of time and given the atmosphere I dont think I would have been happy there but im sure its a great place to work for some people.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  10.  

    Claims Customer Service Adjuster Interview

    Anonymous Employee  in  Mayfield, OH
    Anonymous Employee in Mayfield, OH
    Application Details

    I interviewed online. The process took 3+ weeks - interviewed at Progressive Insurance in June 2014.

    Interview Details

    As others have mentioned there are several steps to the process: pre-screen selection email, math and English tests, telephone interview, interview onsite with management, potential offer, and class start. As for me I started the process in early June and it ended in later June. I was selected and went through the process successfully and conducted onsite interviews at the Mayfield Village campus. The questions being asked were STAR format so you should keep answers concise. In the end I was not selected for the position. Feedback seemed pretty bogus e.g. "they weren't sure you could handle the fast paced nature of the position" yet "you have excellent communication and came prepared with full knowledge of our company". I was not applying for a CFO position but a very basic entry level position with the company and I have prior claims experience. I've applied for several other positions as suggested by a recruiter and was turned down rather quickly for them. I am rating this negative for a few reasons: I expected to be offered a position after showing good face and good effort with preparedness and genuine interest in the company, I do not appreciate a company doing intensive background checks on my history (my passing that check and them having contacted my foreign employer) only to not offer the position - this makes a candidate with international experience such as myself look foolish to have too many people calling my foreign employer abroad checking up on me, and in regards to the last point if they don't respect candidates' professional reputation they need to stop asking for such detailed background checks or wait until they are going to offer the position to a candidate which might be a more appropriate time and save their company money. TLDR: I passed all their checks/steps but was turned down for a position for vague and nebulous reasons - company contacted my foreign employer - not happy about it.

    Interview Questions
    • Tell me about a time when you disagreed with your boss and had to convince him/her to see your side of the story.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  11. 1 person found this helpful  

    Claims Adjuster Trainee Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Progressive Insurance in June 2014.

    Interview Details

    I applied online and soon was e-mailed to take an online test. Like a lot of reviews, it was fairly quick, although you can take up to 2 hours to complete. Shortly after that I received an e-mail that I passed the test and they wanted to conduct a phone interview. It took about a week to get the e-mail to schedule my phone interview. I had prepared-reviewing the website and had scenarios for questions. I felt prepared. I was called at the time I had chosen. The recruiter seemed nice enough. Toward the end, she definitely was seeming annoyed. I guess I was not discussing my current role enough, but when you have been working somewhere for years, versus months, it's pretty simple to discuss where you have more scenarios and experience. At this point, I felt she reprimanded me and told me what I do in my current role and told me how to answer the question. I was so put off. I have never been spoken to in that matter in an interview! Needless to say, the interview ended. I was not surprised when a week later I got an e-mail explaining that I will not be moving forward. That's okay with me. If your recruiters are rude, I can only imagine how others are. In the end you'll get a survey asking how you felt the interview process went.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview

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