Progressive Insurance
3.4 of 5 615 reviews
www.progressive.com Cleveland, OH 5000+ Employees

Progressive Insurance Interview Questions & Reviews

Updated Jun 17, 2014

Getting the Interview 

77%
8%
6%

Interview Experience 

39%
29%
31%

Interview Difficulty 

Average Difficulty
156 candidate interviews Back to all interview questions
Relevance Date Difficulty
in
1 person found this helpful

No Offer

Negative Experience

Average Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee

I applied online and the process took 3 weeks - interviewed at Progressive Insurance in June 2014.

Interview Details – I applied online and soon was e-mailed to take an online test. Like a lot of reviews, it was fairly quick, although you can take up to 2 hours to complete. Shortly after that I received an e-mail that I passed the test and they wanted to conduct a phone interview. It took about a week to get the e-mail to schedule my phone interview. I had prepared-reviewing the website and had scenarios for questions. I felt prepared. I was called at the time I had chosen. The recruiter seemed nice enough. Toward the end, she definitely was seeming annoyed. I guess I was not discussing my current role enough, but when you have been working somewhere for years, versus months, it's pretty simple to discuss where you have more scenarios and experience. At this point, I felt she reprimanded me and told me what I do in my current role and told me how to answer the question. I was so put off. I have never been spoken to in that matter in an interview! Needless to say, the interview ended. I was not surprised when a week later I got an e-mail explaining that I will not be moving forward. That's okay with me. If your recruiters are rude, I can only imagine how others are. In the end you'll get a survey asking how you felt the interview process went.

Interview Question – A lot of STAR questions   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

No Offer

Positive Experience

Difficult Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee

I applied online and the process took 2 weeks - interviewed at Progressive Insurance.

Interview Details – I submit my application 6/3/14 and was then emailed stating that I had moved on in the interview process, I then was sent a link to perform the employee assessment test a day later, the test was composed of about 50 questions. I was nervous at first but it wasn't as difficult as I expected, I'm terrible at math and there are charts and graphs and questions about predicting future outcomes, then there were several behavioral questions. I took the test in about an hour and then was emailed the next day stating I had passed the test and would be moving forward to a phone interview. I have my phone interview for this Wednesday and am studying the STAR format as mentioned in the email. Hopefully the I do well and will move forward to the in person interview!!! :)

Interview Question – The graphs and tables on the assessment were a bit confusing but nothing too difficult.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Rancho Cordova, CA

I applied online and the process took 2 weeks - interviewed at Progressive Insurance in May 2014.

Interview Details – So I went through all the steps,took and passed online assesment after 1 week I found out results next step was phone interview, the interviewer was great and said normally she didnt tell people right away but I had made it through to the face to face interview. I received a link to have my background checked and received a phone assesment for my Spanish. I was sure I had the job, the face to face interview gves no room to talk about yourself AT ALL only STAR questions.( I have been in the call center/CSR field over 10 years the last 6 I was management in the call center actually monitored the calls for accuracy and quality). The recruiter called me on the 3rd day to inform me I was not selected because they are looking for someone more "customer service oriented" From other comments I have seen it appears that if you have management experience you are not likely to get hired, in fact the person that I sat with to fill me in on the job details indicate she didnt have much experience before working there. I still would like to apply I feel it is a great company but not sure what they are looking for as it seems they want experience but not "too much"

Interview Question – Have you applied anywhere else?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

We want your feedback – Is this interview information helpful to you?  Yes | No
1 person found this helpful

No Offer

Positive Experience

Difficult Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee
Dallas, TX

I applied online and the process took 1+ week - interviewed at Progressive Insurance.

Interview Details – Applied online and a few days later I received an email stating that they were impressed with my credentials and that I needed to take an online assessment that included basic mathbproblems and a personality test. I hate doing personality test because I never do well with them. I did some research on the type of test that would be given and garnered some great insight on how to approach the test. The advice was to answer as if you're the perfect employee and another tip was to mentally add the phrase "at work" to the end of each question. These were great tactics because I passed my first personality test. The math portion of the test was very easy. It dealt basically with projections and reading charts.

I after I completed the test I received an email a few hours later stating that I passed and that i would move on to the phone interview portion of the process. I received an email link to the scheduling calendar and schedule my interview for 5 days later, because I wanted to research the company and the STAR interview method that they said they would be using.

My phone interview went well. I was nervous at first but the recruiter put me at ease and once we established a rapport I was able to answer the questions in full detail.
Before the recruiter started the questions she did inform me that the answer should be in STAR FORMAT, in order to save time. I would advise you to write the main points of the questions down so you don't forget the question or get off-track.

This Glaasdoor website provided a ton of information, I garnered at least 20 different STAR questions from here. The interview lasted about an hour even though the pace was very fast. Maintain control and make sure that you get your important points across.

I received an email today stating that I made it to the next time to interview with the hiring manager but that I needed to pass the background check stage first. The in~person interview may be about a week away. So I'll start preparing for that and smoothing out my presentation.

Interview Question – Name a time when you had to obtain information from someone who was not as forthcoming as they should have been?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Positive Experience

Very Easy Interview

Claims Adjuster Interview

Claims Adjuster
Eugene, OR

I applied online and the process took 2 months - interviewed at Progressive Insurance in May 2014.

Interview Details – They have a long application process. I submitted the application in March and they made a decision mid May. Everyone in the interviewing process was friendly and helpful. It seemed like they all wanted to hire me. They told me that I would hear within 2 weeks after the final interview and I heard 17 days later. I felt that it was a straightforward process and quite enjoyable as far as interviews go.

Interview Question – I didn't think any of the questions were difficult or unexpected. They use the STAR system of interviewing so if you understand that you will do fine.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

No Offer

Neutral Experience

Average Interview

IT Operations Analyst Interview

IT Operations Analyst

I applied through college or university and interviewed at Progressive Insurance.

Interview Details – I had a phone interview with one of the IT managers. They were looking for more hardware and server side experience than software. Most of the question were STAR format. Reviewed resume and asked some technical questions.

Interview Question – Give me a specific example of a time when you convinced your supervisor or professor of an idea. How did you accomplish this and what was the result?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Positive Experience

Average Interview

IT Applications Programmer Interview

IT Applications Programmer
Mayfield, OH

I applied through college or university and the process took 3 weeks - interviewed at Progressive Insurance in March 2014.

Interview Details – Was offered a phone interview through college career fair. After the phone interview I was told that I would be moving on to an onsite interview.

Interview Question – Not many programming questions asked.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Average Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee
Baltimore, MD

I applied online and the process took 5 days - interviewed at Progressive Insurance in May 2014.

Interview Details – Applied online. Was sent an email link to an online test. First half was questions requiring the recognition of trends and minor calculations. Second part was questions to determine personality traits. Then a basic phone interview.

Interview Question – Name a specific time where you help to develope or implement a new process at a job.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

2 people found this helpful

No Offer

Positive Experience

Average Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee
Albany, NY

I applied online and the process took 2 weeks - interviewed at Progressive Insurance in April 2014.

Interview Details – I submitted my application and resume on their website. I received an e-mail notifying my that I was selected to take their online test to be considered for the position.

The online test was straightforward and I was given two hours to complete, although I finished it in about forty minutes. The test consisted of basic graphs and reports and being able to interpret the information provided and determine trends. An example would be showing a graph of sales results and asking what the result would be in the next quarter if the current trends were sustained. Then there were behavioral questions asking how you would deal with certain situations. The test was pretty easy and I was notified a few days afterwards that I had passed, although no specifics were given as to my score.

Then I was notified that I would be able to schedule a phone interview. The interviewer called me right on the scheduled time and asked a series of behavioral questions about my experience and past work situations. They are all STAR format questions which the Progressive website gives you insight on to the type of questions to expect. The most important aspect is to be as detailed and specific as possible when giving answers and not to generalize. The woman who interviewed me was very nice and after about an hour on the phone she told me I would be selected for an in-person interview. I was then called later that day by another woman who setup the in-person interview appointment and sent me an e-mail with the location and who to ask for. In addition to this you are to submit to a background check by HireRight and you will be e-mailed the link to a questionnaire to complete.

The next week I drove to the Progressive office and was interviewed by their hiring manager. He was very friendly and made me feel at ease during the interview. The questions he asked were more STAR questions, "Tell me about a time when..." You'll need to prepare beforehand with examples of your work experience so you can be detailed and how to relate them to the current position that you are applying for. After we finished with about eight STAR questions, he asked me if I had any questions for him. This is when you can speak more freely and have a natural dialogue, I asked him about any reservations he had about my qualifications and if I could answer anything in more detail for him. Then I asked about the daily tasks of a Claims Adjuster and the type of work environment and responsibilities that you could expect. The whole process lasted about two hours.

I left the interview feeling very confident about my performance and was told to expect a call within the next two weeks to update me on if I was to be offered the position or not. The next day I was called by the woman who scheduled my in-person interview and told that unfortunately I had not been selected for the position. I was not given any details as to why, but I thanked them for their prompt feedback.

I was disappointed because I felt I did a good job on the interview and seemed to have a good rapport with the hiring manager. But the entire process was pretty quick and I was glad that I was called to be told I wasn't selected as opposed to waiting two weeks and hearing nothing.

Interview Question – Tell me about a time when you had to negotiate with someone and you both had to come to a compromise.
Tell me about a time when you needed to get information from someone who wasn't completely forthcoming, what did you do and what were the results.
  Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Positive Experience

Average Interview

Claims Service Representative Interview

Claims Service Representative
Malvern, AR

I applied online and the process took 2 weeks - interviewed at Progressive Insurance in May 2013.

Interview Details – I only have had the phone interview thus far. They ask a lot of questions based on past customer service experience you had in the past. there were a lot of how did you handle type question ex how did you handle a difficult person or negative feedback

Interview Question – what did you do when there was conflic   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Progressive Insurance

Worked for Progressive Insurance? Contribute to the Community!

Progressive Insurance Videos

Loading...

Progressive Insurance – Why Work for Us?

Around here, people use the word “love” when talking about their jobs. That’s because Progressive is a special type of place… where you don’t stop until a project is finished—then eagerly move on to new and exciting… Full Overview

Provided by employer [?]

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Progressive Insurance interview questions and advice. All 156 interview reviews posted anonymously by Progressive Insurance employees and interview candidates.