Progressive Insurance
3.4 of 5 615 reviews
www.progressive.com Cleveland, OH 5000+ Employees

Progressive Insurance Interview Questions & Reviews

Updated Jul 8, 2014
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Getting the Interview 

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Interview Experience 

80%
14%
5%

Interview Difficulty 

Average Difficulty
195 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Average Interview

IT Quality Assurance Analyst Interview

IT Quality Assurance Analyst
Cleveland, OH

I applied through college or university and the process took 2 months - interviewed at Progressive Insurance.

Interview Details – First interview was an HR interview and it was pretty easy. Simple academic questions as they pertained to the job and previous experience through internships. After that, there were 4 interviews onsite, where managers/leads from different departments asked me behavioral interview questions. Simple, and straight-forward.

Interview Questions

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Accepted Offer

Positive Experience

Average Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee
San Francisco, CA

I applied online and the process took 4 weeks - interviewed at Progressive Insurance in June 2014.

Interview Details – I applied online on their user friendly system. After applying, I got an email from them in about 2 weeks letting me know I passed the initial evaluation. Then I took their online test which was a combination of basic math, graph analysis, and behavioral questions. A couple of hours after submitting the test, I got an email saying I passed it and to wait for an email or phone call for scheduling a phone interview. I moved on tto the in person interview and made it. I accepted their job offer.

Interview Question – Asked about 7-8 STARS interview questions on phone interview. The interviewer was very good at making me feel comfortable.   View Answer

Negotiation Details – No negotiation

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5 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee
Glen Burnie, MD

I applied online and the process took 4+ weeks - interviewed at Progressive Insurance in May 2014.

Interview Details – The Interview process was fairly easy. I first completed an online assessment. This assesment evaluates your basic math and behavioral and problem solving skills. Upon completion I received an email stating I passed and the next step would be a phone Interview. I was able to select the time. The phone interview was a series of about 7-8 behavioral questions. ex., Explain a time when.... the phone recruiter was very personable and easy to speak with. At the end of the interview she made sure to tell me that I did a great job and that she would send her recommendation to the hiring manager for an in-person interview. I received a phone call about a few days later scheduling me for the inperson interview. She was sure to tell me to prepare for STAR format behavioral question, to research the company and specifically be able to answer why I want to work for progressive and why I want to work in the claims adjuster position. Interview was fairly comfortable, I interviewed with the district manager. She asked about 7-8 star format behavioral questions, showed me around the facility and gave me an opportunity to ask her any questions. She informed me I would know a decision either way within 3 days. In exactly 3 days the recruiter called to offer me the job.

Interview Question – Explain a time when you did not agree with your supervisor.   Answer Question

Negotiation Details – No negotiation. The offer was more than expected.

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2 people found this helpful

Accepted Offer

Neutral Experience

Claims Adjuster Interview

Claims Adjuster

Interviewed at Progressive Insurance

Interview Details – Ask a lot of situational questions. Have specific examples prepared ahead of time. Customer service is a priority so a lot of questions focus on this area. Answers should be specific examples from previous work experiences

Interview Question – Give an example of a time you did something out of the ordinary for a customer.   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Claims Representative Interview

Claims Representative
Mayfield Heights, Cuyahoga, OH

I applied online and the process took 4+ weeks - interviewed at Progressive Insurance in May 2010.

Interview Details – There were three interviews, the initial one took place over the phone. The next step is getting called in to come on-site and take a test, which consists of basic math and english questions which is hardly difficult. They also assess your personality at this time, if you want to pass you MUST be consistent. They throw the same question in a few pages apart so you must be focused and on top of your game. If you pass that part, you are invited back and are interviewed by three managers. They ask you the standard interview questions.

Interview Question – Describe a time when you had a disagreement or dispute with your boss and explain how you worked it out.   View Answer

Negotiation Details – There was no negotiating, they advertised to fill a specific position with a specific salary which I accepted

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1 person found this helpful

Accepted Offer

Neutral Experience

Claims Generalist Intermediate Interview

Claims Generalist Intermediate

I applied online and the process took 3 weeks - interviewed at Progressive Insurance.

Interview Details – Targets selection questions covering situations you may have experienced and handled in the past. There is no right or wrong answer, they are trying to gauge whether you can handle unreasonable expectations, constant changes, incompetent management, and unhappy customers.

Interview Question – Tell me about a time you faced a difficult situation and the steps you took overcome the obstacle and the results.   Answer Question

Negotiation Details – There is none, they tell you how it's going to be....

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1 person found this helpful

Accepted Offer

Neutral Experience

Difficult Interview

Claims Adjuster Interview

Claims Adjuster

I applied online and interviewed at Progressive Insurance.

Interview Details – Initial interview, then 2-3 person interview, final interview district manager. and skills test. The first interview was general in nature. The 2nd group interview was more intensive with questions about work situations in previous jobs, etc. If you pass the group interview, you are typically good to go,the final interview is more just to negotiate salary, go over which shift you will work, etc.

Interview Question – Name a situation on your last job where you had a difficulty with a customer and how you resolved the situation. Name something you are not good at and how did you change it and become better at it.   Answer Question

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1 person found this helpful

Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied through a staffing agency and interviewed at Progressive Insurance.

Interview Details – I got hired through innosource. I had an online assesment and then a call back the next day for my interview 2 days later i scheduled for an interview with progressive and 2 days from that i was givin a position which i accepted. The background check was extremly extensive but no drug test. Confidence and willingness to learn is a PLUS you will work 2 weeks in the hole

Interview Questions

  • When was a time you went above and beyond your job tittle   Answer Question
  • When was a rime you had misjudgment in the work place abd how did you correct it   Answer Question

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Accepted Offer

Neutral Experience

Very Difficult Interview

Inside Sales Representative Interview

Inside Sales Representative
Mayfield Heights, Cuyahoga, OH

I applied online - interviewed at Progressive Insurance in November 2010.

Interview Details – They use the STAR interview process, it is quite lengthy and extremely detailed. I would recommend looking up examples online prior to interview. The entire interview process was very long, took about 2 months from start to finish.

Interview Question – For each question you had to answer in the STAR format, which is situation, task, action, result. The best advice I can give is try to tell a good story, that's the only way I got through it.   Answer Question

Negotiation Details – There was NO negotiations, you either accepted or declined.

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2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Associate Interview

Customer Service Associate
Cleveland, OH

I applied online and the process took 4+ weeks - interviewed at Progressive Insurance in November 2011.

Interview Details – Applied online, online assessment, phone interview, f2f interview. Background check. It was a pretty standard interview process. Made you shadow with a phone rep to see how you like it before making an offer.

Interview Question – All standard star based question on "tell me of a time....."   Answer Question

Negotiation Details – No negotiation.

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