Progressive Insurance

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Progressive Insurance Interview Questions

Updated Jan 15, 2015
Updated Jan 15, 2015
252 Interview Reviews

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  1. 4 people found this helpful  

    Call Center Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 weeksinterviewed at Progressive Insurance.

    Interview Details

    You will have 2 interviews back to back with 2 different managers. They will ask you multiple questions about your experience with handling calls and irate customers. They will also allow you to sit with an current associate to see what they actually do. This will give you the opportunity to really experience what your job will be.

    Interview Questions
    • There's not any difficult or unexpected questions. Just be complete with your answer.   Answer Question
    Negotiation Details
    There is not a negotiation phase with them.
    Accepted Offer
    Average Interview
  2. 1 person found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 daysinterviewed at Progressive Insurance.

    Interview Details

    The questions were behavioral type questions which were situational in nature in hopes of trying to get you to express your ability to deal with stress and how you handle customers.

    Interview Questions
    • Describe a situation when you had to tell a customer something he did not want to hear and how did you handle it?   Answer Question
    Accepted Offer
    Negative Experience
    Difficult Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 weeksinterviewed at Progressive Insurance in January 2015.

    Interview Details

    I applied on 12/4 through the website. About two days later they sent me an invitation to do the assessment. Completed that the same day and then the following week I got an email to set a phone interview time. (let me just say the entire process is VERY thorough and long lol) but anyway, I want to say the phone interview was the same week. I passed that. The recruiter was very nice, she even gave me tips on my resume and briefed me about how the onsite interview would go. I got an email the following Monday requesting a background check--I submitted my info for it. By Friday I was called to schedule an on-site interview which didn't take place until this month. (hence the longevity I spoke of earlier)

    The onsite interview lasted about 1 1/2 hours. I met with two separate managers. The 1st one was soooo nice and interactive. Every response I gave her came with positive feedback from her. Then I went in and listened to a few calls w/a rep on the floor. Another manager came to get me. She was okay. Not mean, not too nice though. I had already asked all the questions I had to the 1st lady so the 2nd one asked and I told her I didn't have any questions so she got straight to it. I was a little intimidated since she wasn't AS social/friendly as the 1st one but again she wasn't bad either.

    Alright so a week later I got a call from the hiring manager offering me the position. I had to chose a different schedule then what I originally signed for but I like the 2nd schedule even more :)

    **Long process, understandable though--they really try to find the best possible candidate. Out of all job interviews I've ever been on this was the hardest in sense of questioning--but definitely not something you cant accomplish if you DO YOUR RESEARCH!(Star questions, about 12 total)**

    Interview Questions
    • I cant think off hand, but I know I was asked at least two from the website.   Answer Question
    Negotiation Details
    I didn't negotiate.. It is a decent offer for me so I Gladly accepted
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Progressive Insurance.

    Interview Details

    interview process, phone interview first , then a wait and see pretty quick to get interview. the interview took about half hour. the lady was pretty upbeat. the hardest part was the pre qualifications test they send you. some of the questions were pretty intense. but overall experience was good and quick, would apply again if they offered full time.

    Interview Questions
    • what is a task that was overcome without being completed that you completed.   Answer Question
    Reasons for Declining

    part time only

    Declined Offer
    Positive Experience
    Difficult Interview
  6.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Progressive Insurance.

    Interview Details

    The hiring process for any position at progressive is very intense. You go thru multiple interviews. You will have a test online that you will have to take and if you pass that then you move on to the phone interview, pass that, you go on to the face to face interview.

    Interview Questions
    • All of the questions, But the first time you do a phone interview the rep will prep you.   Answer Question
    Accepted Offer
    Negative Experience
    Difficult Interview
  7. 1 person found this helpful  

    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Progressive Insurance.

    Interview Details

    The steps in the Hiring and Interview process were as follows:
    1. Online Application (about an hour to complete)
    2. Online Assessments (Math, Psych, etc., very detailed)
    3. Phone Interview (STAR based questions, don't forget to do company research before this!)
    4. In-Person Interview (STAR based, RESEARCH, PREPARE, PRACTICE, AND RESEARCH!!!)

    Interview Questions
    Negotiation Details
    No negotiation. Set salary based on educational attainment.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied online. The process took 2 weeksinterviewed at Progressive Insurance.

    Interview Details

    Hiring & Interview process is very detailed. I believe I remember three interviews total here. Actually behavioral interviewing for those results. Be prepared to think about your answers thoroughly. Be prepared for "self paced" training that you may choose to do by the requirements, or cheat like half the class did, and breeze through the training. After training you will go to Progressives "learning bay", and you may, or may not pass on to the actual job with Progressive. If you pass, you get treated like an Progressive employee-until then you are nothing in the department that is continuously given constructive criticism from "coaches" that will tell one way to do a situation, and the other coach will tell you differently. Look forward to not passing, unless you contribute to their favoritism in the workplace.

    Interview Questions
    Negotiation Details
    Reconsider unless you want to spend at least a possible 6 months in total in their training program.
    Accepted Offer
    Negative Experience
    Difficult Interview
  9.  

    Claims Adjuster Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online – interviewed at Progressive Insurance.

    Interview Details

    Online application
    online test assessment
    phone interview
    person to person interview

    For the phone interview really spend time reviewing the SMART question process which they will present to you. Make sure you are able to share past experiences at previous jobs.

    Interview Questions
    • What was the worst customer experience you had and how did you handle it?   Answer Question
    Negotiation Details
    Be yourself and focus on your customer service skills.
    Accepted Offer
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Mayfield, OH
    Anonymous Interview Candidate in Mayfield, OH
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Progressive Insurance in December 2014.

    Interview Details

    Start off saying that I applied 9 time over a period of time. Finally I received an online assessment. That took me about a half hour to complete. After that I then received an email requesting a phone interview. The phone took about an hour. I then received an email about a background check. Shortly after a woman called to set up a face to face interview. The face to face interview lasted a little longer than three hours. I had two separate interviews as well as shadowed a call center rep. I then received a phone call about a week later to inform me I was being offered the position.

    Interview Questions
    • Customers don't always know what they want or are looking for, name a time you helped a customer find exactly what they were looking for.   Answer Question
    Negotiation Details
    I didn't try to negotiate anything. Everything I was offered was exactly what I was looking for.
    Accepted Offer
    Positive Experience
    Difficult Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Riverview, FL
    Anonymous Interview Candidate in Riverview, FL
    Application Details

    I applied through other source. The process took 4 daysinterviewed at Progressive Insurance.

    Interview Details

    To be hired as a Progressive Customer Service Representative is no easy task. You must first get through whatever screening process their HR utilizes, and I have yet to crack this riddle--I worked for Progressive for 12 years, and when I got hired I was coming from the restaurant industry. I had heard they liked restaurant people due to customer service experience, and also that they liked ex military. But during my time there I tried to refer many friends with much more valid and relevant experience than myself, but they never even got an interview.

    If you DO get a phone interview, it's not too difficult. Just say the right things etc.

    If your lucky enough to get an in person interview, know that it's going to be thorough, and behavioral based. Look that up. Also look up the S.T.A.R. method (Situation, Task, Action, Result). In short this means you are going to be asked specific questions regarding specific situations. Notice the word Specific. In your answers, you can't give generalities. You have to give a specific situation where you had to perform as specific task where you performed a specific task which resulted in a specific result. Also, be aware that the interview may be with between one and four interviewers (panel). If this interview is with one person, trust that you will have at least two other interviews, and again, these interviews may be panel interviews.

    Interview Questions
    • Tell me about a time when you had to work unsupervised? What did you do, and what was the result?   View Answer
    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Difficult Interview

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