Progressive Insurance

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  www.progressive.com

Progressive Insurance Claims Representative Interview Questions

Updated Nov 27, 2014
Updated Nov 27, 2014
44 Interview Reviews

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Interview Experience

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  1.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Progressive Insurance in November 2014.

    Interview Details

    Applied through online posting. Received email with prompts to complete online screening. It was a generic questionnaire. In a week I received a follow up email to set up a phone interview. The phone interview was casual. The recruiter asked about work related and educational background. The phone interview also consist of (name a time) type questions. At the close of the phone interview the recruiter passed me through to the next round. The next round was a live interview. In the live interview, I interviewed with one manager. She asked fairly similar behavioral questions. After interviewing with the first manager a second manager interviewed me. She asked different questions but the format was similar.

    Interview Questions
    • Name a time you had a difficult customer and how did you handle it.   Answer Question
    Accepted Offer
    Difficult Interview
  2. 2 people found this helpful  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online – interviewed at Progressive Insurance.

    Interview Details

    Applied and had the phone interview within 2 weeks. The online assessment was about the same as other companies. After taking the assessment I was emailed saying that I passed and will be getting another email to set up the phone interview. The recruiter called on time and the process took about 25 minutes. She said she needed to talk to two other people and would get back with me by Friday.

    Interview Questions
    • Explain a time were you went above and beyond for a customer and what was the outcome.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3. 3 people found this helpful  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Progressive Insurance in July 2014.

    Interview Details

    You start off by registering on the website, and after that you can search and apply to positions. I originally applied for five positions, and received an email inviting me to take a pre-employment test. I took the test (took about 30 minutes, I think you have 2 hours to complete it) it was math questions and customer service situational questions. I got an email a few days later that I passed the test and was invited to schedule a phone interview. There's only a day or two in which to schedule with different times throughout the day. I scheduled mine for the following week, had the phone interview. It lasted about 45 minutes. Lots of star based questions and the interviewer going over position details, asking about background and such. I got a call the following week to schedule on site interview for later that week. The on site interview was much like the phone, only with two different interviewers and lasting about 2 hours in all. The day before the on site interview, I received an email for background screening with Hire Right. Completed that day, and was asked to submit w2s and verify employment info from previous employers. That took a little over a week to be completed. The following week after the on site interviews, I was told they were prepared to offer me the job but were waiting on the background check. Two days later, I was called and offered the position! Study your star questions, they're important!

    Interview Questions
    • Look up star interview questions, think of a past situation to answer and you'll be good. Preparation is needed though.   Answer Question
    Negotiation Details
    Set hourly rate, no negotiation had or needed.
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5. 2 people found this helpful  

    Claim Representative Interview

    Anonymous Interview Candidate in Columbia, MO
    Anonymous Interview Candidate in Columbia, MO
    Application Details

    I applied online. The process took 6 weeksinterviewed at Progressive Insurance in July 2014.

    Interview Details

    Applied online,rec'd email to take an online assessment, scheduled a phone interview, then an in person interview with one manager, background check, job offer was extended, negotiated and accepted

    Interview Questions
    • Tell me about a time when you took a stance on a situation only to change your mind later.   View Answer
    Negotiation Details
    Received and offer exceeding the pay range for the position since I have multiple years experience with another company for insurance, I was able to negotiate for even more money.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate in Riverview, FL
    Anonymous Interview Candidate in Riverview, FL
    Application Details

    I applied online. The process took 2 weeksinterviewed at Progressive Insurance in July 2014.

    Interview Details

    I applied online and completed an assessment. I was notified to expect a phone interview from them. Two weeks later no response about the phone interview. Applied for other positions and received immediate denials. I went ahead and withdrew my remaining application(pending interview) and wrote them an email about how unprofessional their company is to leave a person waiting just to schedule a phone interview.

    No Offer
    Negative Experience
    Average Interview
  7.  

    Claims Representative Interview

    Anonymous Interview Candidate in Albany, GA
    Anonymous Interview Candidate in Albany, GA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Progressive Insurance.

    Interview Details

    Computerized Wonderlic test eliminates most. Follows phone, management and senior manager interviews. All questions are about past experiences. Tell me about a time when you could not meet your employer expectations? What happened? What did you do?

    Negotiation Details
    None. Progressive starts all employees at the same rate, no ability to negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Medical Claims Representative Interview

    Anonymous Interview Candidate in Iselin, NJ
    Anonymous Interview Candidate in Iselin, NJ
    Application Details

    I applied online – interviewed at Progressive Insurance in March 2014.

    Interview Details

    I applied online and the process took about 3 weeks. I passed the initial assessment and was scheduled for a phone interview. About one week after the phone interview I received an email that stated that had decided to go with a more qualified candidate. Make sure you are comfortable with the STAR method.

    Interview Questions
    • Tell me about a time you demonstrated leadership skills.   Answer Question
    No Offer
    Average Interview
  9.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Progressive Insurance.

    Interview Details

    Applied through online application. Process took 3+ weeks.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  10.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at Progressive Insurance in February 2014.

    Interview Details

    Applied online. Received an email a few dayys later to take an online test. Had a phone interview for about an hour the lady was very nice. I admitted to her that I had been fired from a job in the past and that it was my fault because of personal issues, yet when I got to the in oerson interview I was asked about it two more times from the other two interviewers and by that time I started to get a bit upset and frustrated because its hard for me to talk abooit that time in my life and either they dont communicate with eachother or they were just trying to get more information which makes no sense because I could have very wel lied about it. As son as I walked in I felt uncomfortable. The atmosphere was kind of fake and unwelcoming. The first lady was nice and asked a round of behavioral questions. The second girl came in and did the same except she frustrated me because she was half listening to my answers and trying to write when she should have been listening so she would look up and ask me for example " and what resulted from that? When I had just told her. Also when she was trying to understand an answer she would look at you face wrinkled up all crazy and made me feel uncomfortable and stupid. In mu opinion she had no business doing interviews and by that time I was ready to just go lol. They were the STAR format and it was maybe 10 or 12 each recruiter. Some of them were difficult only because they didnt apply to me and I would have had to have made up an answer which I was not going to do so basically they are just looking for liars and not honest people like they say. And they make u start a background check BEFORE you even get a job offer or your first interview which is silly because they tried to make me obtain all this employment verification and such for no reason. It was very much a waste of time and given the atmosphere I dont think I would have been happy there but im sure its a great place to work for some people.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  11.  

    Claims Representative Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied through college or university. The process took 4+ weeksinterviewed at Progressive Insurance.

    Interview Details

    Find someone that you know at the company. That is the easiest way to get in the door. After that, you will go through a phone interview and take a test for job fit. If you make it to the final round, expect a lot of situational based question looking forw specific examples. Good luck!

    Interview Questions
    • Give me an example of a team or group that you worked with that was especially difficult? What made it difficult and how did you handle the situation?   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview

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