Progressive Insurance Claims Representative Interview Questions

Updated Aug 20, 2014
Updated Aug 20, 2014
42 Interview Reviews

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  1. 2 people found this helpful  

    Claim Representative Interview

    Anonymous Interview Candidate  in  Columbia, MO
    Anonymous Interview Candidate in Columbia, MO
    Application Details

    I applied online. The process took 6 weeks - interviewed at Progressive Insurance in July 2014.

    Interview Details

    Applied online,rec'd email to take an online assessment, scheduled a phone interview, then an in person interview with one manager, background check, job offer was extended, negotiated and accepted

    Interview Questions
    • Tell me about a time when you took a stance on a situation only to change your mind later.   View Answer
    Negotiation Details
    Received and offer exceeding the pay range for the position since I have multiple years experience with another company for insurance, I was able to negotiate for even more money.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeks - interviewed at Progressive Insurance in July 2014.

    Interview Details

    You start off by registering on the website, and after that you can search and apply to positions. I originally applied for five positions, and received an email inviting me to take a pre-employment test. I took the test (took about 30 minutes, I think you have 2 hours to complete it) it was math questions and customer service situational questions. I got an email a few days later that I passed the test and was invited to schedule a phone interview. There's only a day or two in which to schedule with different times throughout the day. I scheduled mine for the following week, had the phone interview. It lasted about 45 minutes. Lots of star based questions and the interviewer going over position details, asking about background and such. I got a call the following week to schedule on site interview for later that week. The on site interview was much like the phone, only with two different interviewers and lasting about 2 hours in all. The day before the on site interview, I received an email for background screening with Hire Right. Completed that day, and was asked to submit w2s and verify employment info from previous employers. That took a little over a week to be completed. The following week after the on site interviews, I was told they were prepared to offer me the job but were waiting on the background check. Two days later, I was called and offered the position! Study your star questions, they're important!

    Interview Questions
    • Look up star interview questions, think of a past situation to answer and you'll be good. Preparation is needed though.   Answer Question
    Negotiation Details
    Set hourly rate, no negotiation had or needed.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ weeks - interviewed at Progressive Insurance in May 2013.

    Interview Details

    They put you thru the ringer for an entry level job!! They have at least two phone screens before you can even meet with a live person. Then, you must give a ton of real world experiences to get you through the interview process. Very long process for an entry level job

    Interview Questions
    Negotiation Details
    No negotiation at all involved
    Accepted Offer
    Negative Experience
    Difficult Interview
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  5.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate  in  Riverview, FL
    Anonymous Interview Candidate in Riverview, FL
    Application Details

    I applied online. The process took 2 weeks - interviewed at Progressive Insurance in July 2014.

    Interview Details

    I applied online and completed an assessment. I was notified to expect a phone interview from them. Two weeks later no response about the phone interview. Applied for other positions and received immediate denials. I went ahead and withdrew my remaining application(pending interview) and wrote them an email about how unprofessional their company is to leave a person waiting just to schedule a phone interview.

    No Offer
    Negative Experience
    Average Interview
  6.  

    Medical Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4 weeks - interviewed at Progressive Insurance in April 2013.

    Interview Details

    I was referred by an employee from within Progressive. I sent in my application and was emailed automatically from Progressive stating they received my application and that they would be in touch. About a week later they sent me an online test which was extremely easy based on ethics, work environment, and reading graphs to identify trend in data. I was notified within that week that I would have a phone interview.

    During the phone interview I was given STAR questions ( scenario based ) and I obviously did fine as I was called in for an in person interview.
    At the in person interview it lasted about 30 minutes with similar STAR type questions.
    Two weeks later I was offered the job.

    Interview Questions
    • Name a time you did something that wasn't in the norm at one of your past employments, and what did you do.   Answer Question
    Negotiation Details
    None, accepted what they gave.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at Progressive Insurance in April 2013.

    Interview Details

    After applying, you will receive a phone call to schedule a phone interview. After successfully passing the phone interview, you will receive another phone call to schedule a one-on-one interview.

    Interview Questions
    • All of the questions generally were the "Tell me about a time..." which was not too difficult since the answers were based on personal experiences.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate  in  Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at Progressive Insurance in February 2014.

    Interview Details

    Applied online. Received an email a few dayys later to take an online test. Had a phone interview for about an hour the lady was very nice. I admitted to her that I had been fired from a job in the past and that it was my fault because of personal issues, yet when I got to the in oerson interview I was asked about it two more times from the other two interviewers and by that time I started to get a bit upset and frustrated because its hard for me to talk abooit that time in my life and either they dont communicate with eachother or they were just trying to get more information which makes no sense because I could have very wel lied about it. As son as I walked in I felt uncomfortable. The atmosphere was kind of fake and unwelcoming. The first lady was nice and asked a round of behavioral questions. The second girl came in and did the same except she frustrated me because she was half listening to my answers and trying to write when she should have been listening so she would look up and ask me for example " and what resulted from that? When I had just told her. Also when she was trying to understand an answer she would look at you face wrinkled up all crazy and made me feel uncomfortable and stupid. In mu opinion she had no business doing interviews and by that time I was ready to just go lol. They were the STAR format and it was maybe 10 or 12 each recruiter. Some of them were difficult only because they didnt apply to me and I would have had to have made up an answer which I was not going to do so basically they are just looking for liars and not honest people like they say. And they make u start a background check BEFORE you even get a job offer or your first interview which is silly because they tried to make me obtain all this employment verification and such for no reason. It was very much a waste of time and given the atmosphere I dont think I would have been happy there but im sure its a great place to work for some people.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  9.  

    Claims Representative Interview

    Anonymous Interview Candidate  in  Mayfield Heights, Cuyahoga, OH
    Anonymous Interview Candidate in Mayfield Heights, Cuyahoga, OH
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Progressive Insurance in May 2010.

    Interview Details

    There were three interviews, the initial one took place over the phone. The next step is getting called in to come on-site and take a test, which consists of basic math and english questions which is hardly difficult. They also assess your personality at this time, if you want to pass you MUST be consistent. They throw the same question in a few pages apart so you must be focused and on top of your game. If you pass that part, you are invited back and are interviewed by three managers. They ask you the standard interview questions.

    Interview Questions
    • Describe a time when you had a disagreement or dispute with your boss and explain how you worked it out.   View Answer
    Negotiation Details
    There was no negotiating, they advertised to fill a specific position with a specific salary which I accepted
    Accepted Offer
    Positive Experience
    Difficult Interview
  10.  

    Claims Service Representative Interview

    Anonymous Interview Candidate  in  Malvern, AR
    Anonymous Interview Candidate in Malvern, AR
    Application Details

    I applied online. The process took 2 weeks - interviewed at Progressive Insurance in May 2013.

    Interview Details

    I only have had the phone interview thus far. They ask a lot of questions based on past customer service experience you had in the past. there were a lot of how did you handle type question ex how did you handle a difficult person or negative feedback

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  11.  

    Medical Claims Representative Interview

    Anonymous Interview Candidate  in  Iselin, NJ
    Anonymous Interview Candidate in Iselin, NJ
    Application Details

    I applied online - interviewed at Progressive Insurance in March 2014.

    Interview Details

    I applied online and the process took about 3 weeks. I passed the initial assessment and was scheduled for a phone interview. About one week after the phone interview I received an email that stated that had decided to go with a more qualified candidate. Make sure you are comfortable with the STAR method.

    Interview Questions
    • Tell me about a time you demonstrated leadership skills.   Answer Question
    No Offer
    Average Interview

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