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Publix Front Service Clerk (Bagger) Interview Questions

Updated Nov 6, 2014
Updated Nov 6, 2014
11 Interview Reviews

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1 person found this helpful  

Front Service Clerk (Bagger) Interview

Anonymous Interview Candidate in Seminole, FL
Anonymous Interview Candidate in Seminole, FL
Application Details

I applied in-person. The process took a weekinterviewed at Publix in October 2014.

Interview Details

I applied at the application center in-store. They had a sign up stating they were hiring for some new stores that were about to open in the area. I applied for 3 different positions (cashier, bagger, and stocking). I got called about 3 days later and scheduled an interview for the next day. The interview was about 10 minutes long. General questions like "why do you want to work here?", "tell me about yourself", "name a time when you showed that you were trustworthy and honest in the workplace", and a few others about customer service and wasting time. It was pretty simple. As long as you dress conservatively, emphasize how important customer service is, and seem trustworthy you'll do fine! They are 100% about the customer so just be sure to keep that in mind. They told me they would call me by wednesday (I had an interview on Monday), but they didn't call until Thursday. They had me come in for a saliva drug test and it was tested right in front of me. Once I passed, they just told me to come in on a certain day to get information about orientation. I got hired to be a front service clerk. Be aware that if you're working in an older store, this means you'll not only be bagging and doing customer carry out, but you'll also be basically a janitor after the store closes. They use the front service clerks for all the heavy cleaning once customers are gone-trash, bathrooms, vacuuming, sweeping, mopping, these weird soap & water machines, using harmful chemicals...sometimes you don't get out up until an hour or so after your shift is scheduled to end. You can only do certain things if you're over 18, so if you're a minor you probably won't have to worry about too much heavy cleaning, plus they enforce minor's schedules strictly because they get fined a lot of money if a minor gets out after they are scheduled to leave. But if you're over 18 they don't care, you could stay there all night as long as you get done what needs to be get done. They don't tell you about all the cleaning until you start training, so just be warned.

Interview Questions
  • If you were asked to clean this room and this was the result after 20 minutes of you cleaning it (the room was still messy), how would that be a waste of time?   View Answer
Negotiation Details
No negotiation.
Accepted Offer
Easy Interview

Other Interview Reviews for Publix

  1. 2 people found this helpful  

    Front Service Clerk (Bagger) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Told me a resume was not necessary, however I think it puts you over the top. Very casual, need to be extremely customer service oriented in many responses. Following up with stores regarding application is crucial. Also, be very energetic/charismatic during interview, Publix values employees that are happy and hardworking.

    Interview Questions
    • How would you handle a customer who was upset by a sale?   View Answer
    Negotiation Details
    Was immediate, knew I received the job prior to leaving the interview.
    Accepted Offer
  2. 1 person found this helpful  

    Front Service Clerk (Bagger) Interview

    Anonymous Interview Candidate in Hollywood, FL
    Anonymous Interview Candidate in Hollywood, FL
    Application Details

    I applied through other source – interviewed at Publix.

    Interview Details

    First off Ill say I didnt expect to get called since I have applied to Publix several times over and nothing. I managed to get in and also had someone reccomend me who worked there. The interview went very smoothly I didnt feel nervous in the least and they didnt talk like "manager and employee". Very at ease with just the basic questions, nothing over the top just things like this --> (How would you define good customer service?, or a scenario of how would I deal with a difficult coworker) and for the most part I did very well and was hired on the spot. An oral drug test was done on the stop so druggies beware lol and it took like 30 minutes. The drug test took up more time for me because there were technical difficulties but make sure your mouth isnt bone dry before going in as I had to do it three times.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 2 people found this helpful  

    Front Service Clerk (Bagger) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process was very simple. Sine you log in all of your information of the computer prior to the interview they have all of your necessary and basic strengths and weaknesses. I was first asked to describe myself and tell the interviewer about my basic day to day schedule and what projects and events I was currently working on. Took a drug test right after the interview. All together lasted about 30 minutes.

    Negotiation Details
    Starting pay of $8. Above minimum wage for a first job
    Accepted Offer
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  5.  

    Front Service Clerk (Bagger) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    i filled out the app it took about 45 min to fill out. got a phone call within two days asking for a interview with me. during my interview they asked if i would like the job and i said yes. next was the drug test.

    Accepted Offer
  6.  

    Front Service Clerk (Bagger) Interview

    Anonymous Interview Candidate in Roswell, GA
    Anonymous Interview Candidate in Roswell, GA
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Publix in March 2014.

    Interview Details

    Very straightforward, we discussed job duties and responsibilities, transportation, availability. I was asked what I know of Publix History, my idea of customer service, and how I would handle a "bad" customer. Customer comes first, service is top in importance, making them happy. Finalized with an offer of pay and the job, and I took it.

    Interview Questions
    • How do you think you would handle a customer angry at a failed product?   View Answer
    Negotiation Details
    We both agreed to the base pay.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Front Service Clerk (Bagger) Interview

    Anonymous Interview Candidate in Miami, FL
    Anonymous Interview Candidate in Miami, FL
    Application Details

    I applied online. The process took 4 daysinterviewed at Publix in February 2014.

    Interview Details

    why publix ? was the onlya question

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Front Service Clerk (Bagger) Interview

    Anonymous Interview Candidate in Pace, FL
    Anonymous Interview Candidate in Pace, FL
    Application Details

    I applied in-person. The process took 6 daysinterviewed at Publix in April 2013.

    Interview Details

    I put in an application at the location in Pensacola, FL. It was in store, which I think is required anyway. I put down that I had complete open availability, because I was looking mainly for a job for summer since my current job isn't open during that season. I put in my application on Thursday and received a phone call that following Tuesday for the location in Pace. He asked me to come in for an interview the next day, and the day after that he called me saying he wanted to hire me and asked me to come in for my drug test.

    The interview was really simple. It only took about 20 minutes. He just wanted to explain a little bit about the store, the job, himself, and asked about me. The interview was extremely easy. He asked why I loved people, if I was good at working as a team, and asked about a time I had an upset customer and how I handled it.

    HINT: If you have open availability, you're more likely to be called in for an interview and then hired.

    Interview Questions
    • Asked me for an example of when I had an upset customer, and the steps I went through to resolve the issue.   Answer Question
    Negotiation Details
    He said $8/hr. I was kind of hesitant, but agreed. He heard it in my voice and reassured me by saying they have evaluations every 6 months and during each I'm eligible for a raise.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Front Service Clerk (Bagger) Interview

    Anonymous Interview Candidate in Orange Park, FL
    Anonymous Interview Candidate in Orange Park, FL
    Application Details

    I applied in-person. The process took 3 weeksinterviewed at Publix in October 2011.

    Interview Details

    It was a standard professional interview with the basic questions you would normally get asked at an interview. Just dress very nicely, like you are a CEO or manager of a company. Also wear shineable black slip resistent shoes. That's a big plus. Other than that just be yourself. There is a drug test involved, so be ready for that. They also do random drug tests, so don't do drugs.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  10.  

    Front Service Clerk (Bagger) Interview

    Anonymous Interview Candidate in Fairview, TN
    Anonymous Interview Candidate in Fairview, TN
    Application Details

    I applied in-person. The process took 4 daysinterviewed at Publix in June 2011.

    Interview Details

    There is a very lengthy application to fill out that includes a quiz that (I think) doesn't really have right or wrong answers to some of the questions, but are more for figuring out what kind of person you are. But in all honesty I don't know one employee that got hired by applying only. We all have some connection or talked to management to show interest. I know another store manager and I still had to renew my application 5 times and talked to an assistant manager 3 times before finally getting a "pre" interview as he called it. Soon after I got a call from his boss asking me to come in for an interview and got a call a few days later saying I got the job.

    Interview Questions
    • "what would be considered a waste of your time?"   View Answer
    Negotiation Details
    I got a phone call saying they wanted to offer me a part time front service clerk position, and asked if I were still interested and I was they would set up an orientation. Pretty brief process.
    Accepted Offer
    Neutral Experience
    Average Interview

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