Rent-A-Center
2.4 of 5 428 reviews
www.rentacenter.com Plano, TX 5000+ Employees

Rent-A-Center Interview Questions & Reviews

Updated Mar 6, 2014

Getting the Interview 

83%
16%

Interview Experience 

14%
57%
28%

Interview Difficulty 

Average Difficulty
17 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Columbus, OH

I applied online and interviewed at Rent-A-Center.

Interview Details – Made you feel comfortable and at ease. Very good atmosphere and very in tuned to the customers and employees needs. I would recommend to friend

Interview Question – Their were no hard questions. Questions self explanatory.   Answer Question

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No Offer

Neutral Experience

Store Manager Interview

Store Manager

Interviewed at Rent-A-Center

Interview Details – Background check and drug screening. First interview with store manager then another with district manager. If everything checks out and the interview went well there is an observation day that lasts less than 4hrs then a start day.

Interview Question – "Tell me a time where you found it appropriate to ignore company policy."   Answer Question

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No Offer

Neutral Experience

Account Manager Interview

Account Manager

Interviewed at Rent-A-Center

Interview Details – it is difficult and confusing

Interview Question – tell me about yourself   Answer Question

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No Offer

Neutral Experience

Average Interview

PM Interview

PM
Plano, TX

I applied online and the process took 2+ months - interviewed at Rent-A-Center.

Interview Details – Long (slow) hiring process. It took two months before first interview; then 350 questions personality test. Another three weeks before final decision is informed.

Interview Question – Current operation/process does not include project management. Many situation questions evolved around changing/adopting corporate culture.   Answer Question

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2 people found this helpful

No Offer

Negative Experience

Very Easy Interview

Assistant Manager Interview

Assistant Manager
Indianapolis, IN

I applied online and the process took 2 weeks - interviewed at Rent-A-Center in October 2012.

Interview Details – I applied online via indeed and was contacted by two recruiters within an hour of each other. The first set me up for an interview for an Assistant Manager, the second set me up for an interview as a Store Manager Trainee... both on the same day, at the same time, and in the same building.

I met with the District Manager after she, another District Manager, and a third party were 15 minutes late for the appointment, as they were all having lunch together. The very first thing I noticed when I walked in the store was that the associate working was very unkempt and ungroomed, his pants were not around his waste and his dress shirt was not tucked in. I found out during the interview that he was the Store Manager of that location.

I digress... the interview itself went well, and she was without a doubt the most pleasant person during this entire process. She seemed to like her job and the company, and apparently she liked me as well because she set me up for a second interview with a Store Manager at a different location.

During the second interview, I traveled to another store and met up with a gentleman who said he had been with the company for 13 years and explained his experiences. He asked more situational type questions and this interview lasted a bit longer. He must have also liked what I had to offer, because I was phoned for a third interview... this time at a store 30 minutes away.

I met with another District Manager for the third interview, who said he wouldn't shake my hand because he had a virus. My initial thought was, "Why would you be doing interviews and possibly passing a virus to potential candidates in the first place?" Anyway, he boasted that both people I interviewed with thought that I was a wonderful candidate, and after some basic discussion, he verbally offered the position at $39,000 to start. I felt that considering what the job was, this was a decent starting wage. I told him that would be fine to bring me aboard initially and he said that he would need to contact his boss to contact me, because that is much more than they normally pay the position. We then discussed if there were any stores closer to my house. He explained that the territory surrounding my place was controlled by the first DM that I met with and if I wanted he would contact her with what we talked about and she would fit me into one of her stores. He assured me that I would receive coorespondence that evening.

An entire week went by, and I didn't hear anything. I attempted to call that third store back and was given the runaround by the Store Manager. I called again the next day and the same Store Manager told me that he was told my information was given to the other District Manager and she would call me. Another week went by and nothing. I called the initial recruiter back and she assured me that DM1 was on vacation the previous week and would call me that evening. No call. I called the recruiter back again the next day and she would not return my voicemail.

Overall, this was one of the most disorganized and disfunctional experiences I have ever seen.

Interview Question – Does it bother you that our clientele are generally lower-class people?   Answer Question

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No Offer

Negative Experience

Very Difficult Interview

Assistant Store Manager Interview

Assistant Store Manager
South Phoenix, AZ

I applied through a recruiter and the process took a day - interviewed at Rent-A-Center in September 2012.

Interview Details – I had a corporate job recruiter find me on carebuilder, This person was great. But when I went to the interview it was a joke!!! I was told that I would have to start at the bottom of the managers totem pole at $11.00 an hour. I Have 30 years of management experience and was insulted with the pay and the questions there district manager asked me. The merchandise they sell looks like you can buy it from Goodwill or Kmart very cheap stuff. They carter to the low income, most of your job would be trying to collect payments or recover the merchandise. RAC should save money by telling there customers to throw the merchandise in the dumpster if the can't make their payments! I wasted time and gas to go to this circus and talk to these CLOWNS! This was the first time I've been to a RAC. I guess they stay in business because what did Barnum say, ( There's a sucker born every minute!)

Interview Question – Would I work for less money?   View Answer

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1 person found this helpful

No Offer

Neutral Experience

Easy Interview

Sales Associate Interview

Sales Associate
Lynchburg, VA

I applied online and the process took 1 week - interviewed at Rent-A-Center in May 2012.

Interview Details – I got an interview within a week of filling out the application. The interview was all about bill collections.

Interview Question – Do you have experience in collections?   Answer Question

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No Offer

Neutral Experience

Average Interview

Software Developer Interview

Software Developer
Plano, TX

The process took 2 weeks - interviewed at Rent-A-Center in April 2012.

Interview Details – Asked questions about experience with Java and design patterns.

Interview Question – Describe inheritance.   Answer Question

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3 people found this helpful

No Offer

Neutral Experience

Very Easy Interview

Sales Associate Interview

Sales Associate
Hialeah, FL

I applied online and the process took a day - interviewed at Rent-A-Center in March 2012.

Interview Details – I applied online and was called for an interview by the district manager about a month after applying online. The district manager called me on a Friday morning asking me if I wanted to come in for an interview that same day in the afternoon. I agreed to come in for an interview on the same day that I received the call but most other companies give applicants several days after calling them to give the applicants time to research the company, free up the day of the interview from their schedule, and get ready for the interview (mock interview, research, brush up resume, etc).

The location that the interview was conducted in was really nice and clean. The district manager explained how the business works and what the job would consist of which is calling customers on Fridays and Saturdays to make their payments, I need to know English & Spanish but answer the phone in Spanish most of the time because most of the customers that call in the Hialeah area speak Spanish, delivering products to the customers houses in a truck by yourself (furniture, tv's, computers, electronics), he explained that I need to be fully flexible with the work hours, and explained that I would need to work 40 hours + 8 hours of overtime a week, I agreed to everything and said that I wouldnt have any problems with it. The next step was when he printed out the interview questions out of the computer which are the same interview questions that most retail jobs ask like "name a time that you...". The district manager was a pretty friendly person but not very professional, during the interview he let me know what the salary's for assistant store managers, store managers, and district managers were, told me that he never finished his bachelors degree but he got promoted to district manager in the company through work experience, and told me that he was going on vacation next week. The district manager could barely speak English well enough to conduct the interview, he kept on struggling to pronounce words when asking me questions or trying to give examples in English. When the interview was done I asked "Do you have anymore questions for me?" He asked me two more questions after reading the scripted questions the two questions were 1) How old are you? and 2)Why should I pick you over the other candidates? after answering his questions I attempted to close the sale by asking him "Do you see any reason why you wouldnt hire me today?" The district manager said that he needed to conduct another interview tomorrow at 10AM but that there was a 90% chance that I would get hired, and that he would call me around 11AM the next morning to let me know if I got the position so I asked him for his business card so that I could email him a thank you letter for the interview but his business card didnt have his email address on it. The following day I waited for his call since he said that he would be calling me around 11AM but he never did... I checked my email and didnt receive a rejection email either. It looks like the 10% chance that I wouldnt get the job beat the 90% chance that I would get the job. I dont know why he didnt at least call me to let me know that I didnt get the job or send me a rejection email since he said he would contact me by 11AM the following day but I had to admit that this was one of the more unprofessional and laid back interviews that I have ever had. The interviewer should never schedule an interview for the same day as the phone call, ask an applicant how old they are, let them know how much everyone makes, tell the applicants that you never finished your degree, tell the applicant that your going on vacation next week, or tell the applicant that theres a 90% chance that they will get the job and then not call them back when you said you were going to call them.

Interview Questions

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No Offer

Negative Experience

Very Difficult Interview

Purchasing Interview

Purchasing
Plano, TX

I applied online and the process took a day - interviewed at Rent-A-Center in February 2012.

Interview Details – Phone interviewer was extremely rude. Actually told me my resume was overwhelming and that it was hard to read. Also very pushy about my salary requirements without telling me specifics about the job. I'm not even sure why they called me.

Interview Questions

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