Rent-A-Center

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Rent-A-Center Interview Questions

Updated Jul 16, 2014
Updated Jul 16, 2014
18 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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Interview Difficulty

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18 Candidate Interview Reviews Back to all interviews

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  1.  

    Regional Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 daysinterviewed at Rent-A-Center in May 2014.

    Interview Details

    3 interviews. All phone because I the position I was applying for involved relocating. Spoke to a recruiter, than a Regional and then a Higher up. The questions are fairly easy if you have had a lot of experience in customer service. If not, you will have to let them know that you have not experienced it.

    Interview Questions
    No Offer
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied online – interviewed at Rent-A-Center.

    Interview Details

    Made you feel comfortable and at ease. Very good atmosphere and very in tuned to the customers and employees needs. I would recommend to friend

    Interview Questions
    • Their were no hard questions. Questions self explanatory.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  3.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Background check and drug screening. First interview with store manager then another with district manager. If everything checks out and the interview went well there is an observation day that lasts less than 4hrs then a start day.

    Interview Questions
    • "Tell me a time where you found it appropriate to ignore company policy."   Answer Question
    No Offer
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  5.  

    Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    it is difficult and confusing

    Interview Questions
    No Offer
  6.  

    PM Interview

    Anonymous Interview Candidate in Plano, TX
    Anonymous Interview Candidate in Plano, TX
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Rent-A-Center.

    Interview Details

    Long (slow) hiring process. It took two months before first interview; then 350 questions personality test. Another three weeks before final decision is informed.

    Interview Questions
    • Current operation/process does not include project management. Many situation questions evolved around changing/adopting corporate culture.   Answer Question
    No Offer
    Average Interview
  7. 2 people found this helpful  

    Assistant Manager Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took 2 weeksinterviewed at Rent-A-Center in October 2012.

    Interview Details

    I applied online via indeed and was contacted by two recruiters within an hour of each other. The first set me up for an interview for an Assistant Manager, the second set me up for an interview as a Store Manager Trainee... both on the same day, at the same time, and in the same building.

    I met with the District Manager after she, another District Manager, and a third party were 15 minutes late for the appointment, as they were all having lunch together. The very first thing I noticed when I walked in the store was that the associate working was very unkempt and ungroomed, his pants were not around his waste and his dress shirt was not tucked in. I found out during the interview that he was the Store Manager of that location.

    I digress... the interview itself went well, and she was without a doubt the most pleasant person during this entire process. She seemed to like her job and the company, and apparently she liked me as well because she set me up for a second interview with a Store Manager at a different location.

    During the second interview, I traveled to another store and met up with a gentleman who said he had been with the company for 13 years and explained his experiences. He asked more situational type questions and this interview lasted a bit longer. He must have also liked what I had to offer, because I was phoned for a third interview... this time at a store 30 minutes away.

    I met with another District Manager for the third interview, who said he wouldn't shake my hand because he had a virus. My initial thought was, "Why would you be doing interviews and possibly passing a virus to potential candidates in the first place?" Anyway, he boasted that both people I interviewed with thought that I was a wonderful candidate, and after some basic discussion, he verbally offered the position at $39,000 to start. I felt that considering what the job was, this was a decent starting wage. I told him that would be fine to bring me aboard initially and he said that he would need to contact his boss to contact me, because that is much more than they normally pay the position. We then discussed if there were any stores closer to my house. He explained that the territory surrounding my place was controlled by the first DM that I met with and if I wanted he would contact her with what we talked about and she would fit me into one of her stores. He assured me that I would receive coorespondence that evening.

    An entire week went by, and I didn't hear anything. I attempted to call that third store back and was given the runaround by the Store Manager. I called again the next day and the same Store Manager told me that he was told my information was given to the other District Manager and she would call me. Another week went by and nothing. I called the initial recruiter back and she assured me that DM1 was on vacation the previous week and would call me that evening. No call. I called the recruiter back again the next day and she would not return my voicemail.

    Overall, this was one of the most disorganized and disfunctional experiences I have ever seen.

    Interview Questions
    • Does it bother you that our clientele are generally lower-class people?   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  8.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate in South Phoenix, AZ
    Anonymous Interview Candidate in South Phoenix, AZ
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at Rent-A-Center in September 2012.

    Interview Details

    I had a corporate job recruiter find me on carebuilder, This person was great. But when I went to the interview it was a joke!!! I was told that I would have to start at the bottom of the managers totem pole at $11.00 an hour. I Have 30 years of management experience and was insulted with the pay and the questions there district manager asked me. The merchandise they sell looks like you can buy it from Goodwill or Kmart very cheap stuff. They carter to the low income, most of your job would be trying to collect payments or recover the merchandise. RAC should save money by telling there customers to throw the merchandise in the dumpster if the can't make their payments! I wasted time and gas to go to this circus and talk to these CLOWNS! This was the first time I've been to a RAC. I guess they stay in business because what did Barnum say, ( There's a sucker born every minute!)

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  9. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate in Lynchburg, VA
    Anonymous Interview Candidate in Lynchburg, VA
    Application Details

    I applied online. The process took a weekinterviewed at Rent-A-Center in May 2012.

    Interview Details

    I got an interview within a week of filling out the application. The interview was all about bill collections.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  10.  

    Software Developer Interview

    Anonymous Interview Candidate in Plano, TX
    Anonymous Interview Candidate in Plano, TX
    Application Details

    The process took 2 weeksinterviewed at Rent-A-Center in April 2012.

    Interview Details

    Asked questions about experience with Java and design patterns.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  11. 3 people found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate in Hialeah, FL
    Anonymous Interview Candidate in Hialeah, FL
    Application Details

    I applied online. The process took a dayinterviewed at Rent-A-Center in March 2012.

    Interview Details

    I applied online and was called for an interview by the district manager about a month after applying online. The district manager called me on a Friday morning asking me if I wanted to come in for an interview that same day in the afternoon. I agreed to come in for an interview on the same day that I received the call but most other companies give applicants several days after calling them to give the applicants time to research the company, free up the day of the interview from their schedule, and get ready for the interview (mock interview, research, brush up resume, etc).

    The location that the interview was conducted in was really nice and clean. The district manager explained how the business works and what the job would consist of which is calling customers on Fridays and Saturdays to make their payments, I need to know English & Spanish but answer the phone in Spanish most of the time because most of the customers that call in the Hialeah area speak Spanish, delivering products to the customers houses in a truck by yourself (furniture, tv's, computers, electronics), he explained that I need to be fully flexible with the work hours, and explained that I would need to work 40 hours + 8 hours of overtime a week, I agreed to everything and said that I wouldnt have any problems with it. The next step was when he printed out the interview questions out of the computer which are the same interview questions that most retail jobs ask like "name a time that you...". The district manager was a pretty friendly person but not very professional, during the interview he let me know what the salary's for assistant store managers, store managers, and district managers were, told me that he never finished his bachelors degree but he got promoted to district manager in the company through work experience, and told me that he was going on vacation next week. The district manager could barely speak English well enough to conduct the interview, he kept on struggling to pronounce words when asking me questions or trying to give examples in English. When the interview was done I asked "Do you have anymore questions for me?" He asked me two more questions after reading the scripted questions the two questions were 1) How old are you? and 2)Why should I pick you over the other candidates? after answering his questions I attempted to close the sale by asking him "Do you see any reason why you wouldnt hire me today?" The district manager said that he needed to conduct another interview tomorrow at 10AM but that there was a 90% chance that I would get hired, and that he would call me around 11AM the next morning to let me know if I got the position so I asked him for his business card so that I could email him a thank you letter for the interview but his business card didnt have his email address on it. The following day I waited for his call since he said that he would be calling me around 11AM but he never did... I checked my email and didnt receive a rejection email either. It looks like the 10% chance that I wouldnt get the job beat the 90% chance that I would get the job. I dont know why he didnt at least call me to let me know that I didnt get the job or send me a rejection email since he said he would contact me by 11AM the following day but I had to admit that this was one of the more unprofessional and laid back interviews that I have ever had. The interviewer should never schedule an interview for the same day as the phone call, ask an applicant how old they are, let them know how much everyone makes, tell the applicants that you never finished your degree, tell the applicant that your going on vacation next week, or tell the applicant that theres a 90% chance that they will get the job and then not call them back when you said you were going to call them.

    Interview Questions
    • What do you know about the company and how the company works?   Answer Question
    • Why should I hire you over the other candidates?   View Answer
    • Name a time when you defused a situation with an angry customer.   Answer Question
    • Name a time when you had to coach another co-worker.   Answer Question
    • Name a time when you went out of your way to help a customer.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview

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