Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com

Ritz-Carlton Interview Questions

Updated Dec 7, 2014
Updated Dec 7, 2014
20 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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20 Candidate Interview Reviews Back to all interviews

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  1.  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton in December 2014.

    Interview Details

    Applied online. Received a response in a week to come in for an interview. Interview was in the afternoon: took about 30 minutes. Interviewed with the Front Office Manager. Series of 10-15 behavioral questions regarding performance, anticipating the guests needs (important for quality for the Ritz!) and other questions. Last question was regarding my knowledge of the company. Thought I had a positive experience, even received confirmation from interviewer that he felt that I would be a great fit. Did not receive the position, possibly due to me being a recent graduate with little experience.

    Interview Questions
    • N/A most questions were typical to this type of interview   Answer Question
    No Offer
    Positive Experience
    Average Interview
  2. 2 people found this helpful  

    Housekeeping Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online – interviewed at Ritz-Carlton in July 2014.

    Interview Details

    I done an application on-line was called in for a interview, I was asked a lot of questions.the way they was acting I really thought I had the job. I spent over 4hrs there for the interview meeting everyone. They said they would call or send an E-Mail, well I learned if you get a E-Mail that you didn't get the job. I have over 2yrs in housekeeping guess I wasn't good enough for there company. Keep on looking.

    Interview Questions
    • Asked the most memorable time I have ever had with a customer. I had many   Answer Question
    No Offer
    Average Interview
  3.  

    Sales Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I posted my resume online through the Ritz-Carlton website and have my fingers crossed for an interview. I hope it does not take 2 weeks like many of the other posts have said!

    Interview Questions
    • I have not had the opportunity to answer any questions for this company yet.   Answer Question
    No Offer
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  5. 1 person found this helpful  

    Massage Therapist Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton.

    Interview Details

    I applied on line two years ago and was called in for an interview in less than 2 weeks with the spa manager. Right after the verbal interview we proceeded to a hands on practical. Before I left she said she wanted me to meet with, I'm assuming the spa director. So I thought, "Yay, this is good!". A few days later I had the next interview. It was the "talent plus" questions and about my availability. Granted it was for on-call, I was being honest and told then I had a full time job, going to school and planning a wedding. I know TMI! Long story short, I didn't get the job but re-applied a week ago, the day, the position became available. They declined my application the next day saying they "decided to go with another candidate", but I KNOW they don't hire in a day. A new position came up the next day, so I applied, again. I got the same email 3 days later. And yes, both positions that they claimed to be filled, are still up and "accepting applications". Very disappointing. Just don't reply instead of lying. I thought the Ritz Carlton values were higher than that.

    Interview Questions
    • Not difficult, but a lot of the questions had the same feel. "Explain a time in which you worked in a difficult situation and what you did to handle it? How did it make you feel?"   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Steward Interview

    Anonymous Interview Candidate in Amelia Island, FL
    Anonymous Interview Candidate in Amelia Island, FL
    Application Details

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton in March 2014.

    Interview Details

    3rd time's not the charm...being disabled I have to do back of house jobs like this, my last job before I relocated up here I did six years and only when my employer closed down was I forced to leave. I've been applying for this position now 5 years since I moved to the area, yet every time they decide to go with another candidate a couple of weeks later the position is advertised again...at time I'm writing this it is available yet again, but I'm done with this place. This time I was invited to the property itself, one thing I notice your looks will go a long way here. Asked me a lot of questions about customer intimacy and working with the public despite the position having little if any dealing with the public...in 6 years at the other place I only encountered customers twice...both times they were drunk and barged into work area. Other questions about how you work with others, typical team-work inquiries. I did point out during the interview my disability which the interviewer paid no mind and went on with his questioning, I took that as he already made up his mind. The Ritz does encourage the disabled to apply and I did meet a disabled employee prior to the interview, but even that employee looked like he stepped out of a GQ magazine. Rejection letter 2 days later.

    Interview Questions
    • Tell about how you deal with difficult co-workers? Tell me about a time you went out of your way for a customer?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  7. 1 person found this helpful  

    SPA Concierge Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Ritz-Carlton.

    Interview Details

    I applied online and took an assessment. A few days later, I got a call from the spa director for a phone interview. She set me up for an interview the next day. When I came to check in with the concierge, everybody was very courteous and professional. An employee escorted me to the spa and the spa concierge escorted me to the waiting area. The interview consisted of all behavioral questions. The dress code was business casual. The spa director actually followed up with me sooner than she told me she would which was nice. Even though I did not get the job, I have a lot of respect for this company and their professionalism.

    Interview Questions
    • Tell me a time when you went above and beyond for a customer   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  8. 2 people found this helpful  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at Ritz-Carlton in October 2013.

    Interview Details

    I applied online & received an interview 2 weeks later.The interview questions were based on past situations at previous jobs.

    Interview Questions
    • Tell me about an idea that you brought to your previous employer & what were the results   View Answer
    No Offer
    Neutral Experience
    Difficult Interview
  9.  

    Lobby Ambassador Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Ritz-Carlton in February 2013.

    Interview Details

    Applied online, received a call form Head of the House a few days later, asked me why I wanted to work ay the Ritz-Carlton. After answering this 1 question, told me to come in for an interview the next day. Interviewed by head of the house, and 2 other managers at same time. Received an email 3 days later that they were pursuing another candidate.

    Interview Questions
    • No unexpexted questions, had read info on Glassdoor about this company.   Answer Question
    No Offer
    Average Interview
  10.  

    Steward Interview

    Anonymous Interview Candidate in Amelia Island, FL
    Anonymous Interview Candidate in Amelia Island, FL
    Application Details

    interviewed at Ritz-Carlton in January 2013.

    Interview Details

    Attended job fair, after introduction the interviewer excused himself to use restroom, let's just say I was waiting a while, felt rather uncomfortable sitting alone in open room while other interviews going on around me, not much questioning, long job description, in fact I asked all the questions!

    Interview Questions
    • Like I said I asked the questions and I know just about everything there is for a steward position at the Ritz without getting the job or ever working there! Interview if you can call it that was long detailed description of the operations behind house, I had a feeling the position had already been filled. Good coffee...what more can I say?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  11. 2 people found this helpful  

    Corporate Thought Leadership Director Interview

    Anonymous Interview Candidate in Chevy Chase, MD
    Anonymous Interview Candidate in Chevy Chase, MD
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Ritz-Carlton in September 2012.

    Interview Details

    The interview process was fairly corporate. Submit a resume, get a call about a month later with the HR dept for a phone screen. After that I was invited back for an interview with the Director, the VP, and another CTLD. It would have been nice to know that only the Director was going to be in the room with the other two on the phone but that didn't shake me much. The questions were pretty standard (how did you overcome conflict, how did you lead a team, how did you take initiative)

    I got a call back a week later to meet with another member of the team. We had an ok discussion and I was given some homework to show my skills. I got a call a few weeks later from the HR guy to say that they were going to continue their search. My only complaint is that their reasoning was vague (they said I didn't have enough experience (in a particular field), even though I showed them no less then 3 improvements (in that field) they could make to increase their exposure). Clearly this was not the reason but because HR is always worried about being sued they come up with BS.

    This is a good company and it was a job I was very interested in but frankly because they weren't honest about the reason why I wasn't chosen I'm going to cross them off of my shopping list too.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

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