I applied online and the process took 4 days - interviewed at Rogers Communications in November 2013.
Interview Details – Ive been applying for 5 years. Finally a manager gave me a chance. so no comment
Interview Question – none. rogers managers are trained to see how personable you are. customer service is their main goal. if you are a people person.....apply. best job ive had keep in mind. View Answer
I applied in-person and the process took 3 weeks - interviewed at Rogers Communications in January 2014.
Interview Details – This was an internal posting, one interview.
I applied online and interviewed at Rogers Communications.
Interview Details – Well organized process, from preview, interview and follow-up. Encouraged lots of questions and provided relevant information.
Interview Question – What contributions do you see yourself making in the longer-term? Answer Question
I applied through an employee referral and the process took 3 weeks - interviewed at Rogers Communications in October 2013.
Interview Details – One HR interview followed by technical interview by Team
Interview Question – Behavioral questions regarding working under pressure View Answer
I applied online and the process took 2 days - interviewed at Rogers Communications in February 2014.
Interview Details – Telephone interview, which went well until the subject of salary arose. The guy said he couldn't match what I was previously earning. Even though he thought I was perfect for the job, he was afraid I'd leave after a few months if a better salary came along.
Interview Question – None really although I got the impression it's somewhat of a "union-like" atmosphere where how long you've been there matters more than results when it comes to promotions. Answer Question
I applied online and the process took 4+ weeks - interviewed at Rogers Communications in February 2014.
Interview Details – Applied online, upload resume and cover letter, 2 days later, I was asked to do a online assessment. 1 Month later, phone interviewed.
Interview Question – the interviewer gave out a senario, asked me how to deal with this case. Very detail. Answer Question
I applied in-person and the process took 1+ week - interviewed at Rogers Communications in November 2013.
Interview Details – After doing the online test, I had a phone interview followed by an in person interview. The questions asked in the phone & in person interviews were almost the same just phrased in a different way. The questions were all scenerio based and wanted you to answer with what you would do and why.
Interview Question – None really. I suggest taking notes during the phone interview because you find out what they want by the answers you get. Answer Question
I applied online and the process took 3 days - interviewed at Rogers Communications in August 2012.
Interview Details – I applyed online and got an email requesting from RH person asking for a phone interview. Was suppused to get the call, after 10 min. I called and left message. She finally called me 4 hours latter... We ran the interview for about 40 minutes, basic questions. I was suppused to get confirmation of interview in next few days.
After a week I called, left message the the RH person. I finally got the generic and automatic email saying that my application was unsuccessful. No more feedback.
Interview Question – They'll aks if you have question, but RH has actually no idea of what is the job. View Answer
I applied online and the process took 3 days - interviewed at Rogers Communications in September 2013.
Interview Details – Phone interview - Just under 30 minutes, questions (from my memory) were as follows:
Why do you want to work for Rogers?
Tell me about your most recent job.
What did you like most about your recent job?
What did you like least about your most recent job?
What would your employer say about your greatest strengths?
What do you think you could improve on?
Where do you see yourself in 2 years from now, do you have plans to go back to school?
Describe a situation where you had to calm a customer down.
Describe a situation where you didn’t have all of the information that you needed and how did you get that information.
Describe a situation where you went above and beyond for someone.
Describe a situation where you made a mistake and had to apologize for it.
You are given two different customer service scenarios and asked what you would do in the event that these scenarios happened.
In person interview – About 45 minutes
There was a girl interviewing me and typing everything I was saying as I was speaking, as well as a gentleman who was the H/R Team Manager sitting in to write down notes and ask any questions she may have missed.
They had me fill out paperwork first, I’m assuming they do this to calm people’s nerves a bit before questions.
Questions (from my memory) were as follows:
Why are you the best fit for the job?
Why do you want to work in Customer Service, why Rogers?
Describe a situation where you received criticism from your last boss? How did you handle the criticism?
How did you feel about the conversation between you and your boss?
How do you feel about criticism in general?
Two role-play situations – one where a customer called to complain about long-distance charges and requested a credit, another where you have to sell something, any product, doesn’t have to even be a roger’s product, could be a pencil.
A lot of people call in who are upset and angry, how would you handle an angry customer?
What would be a strategy for dealing with angry customer after angry customer?
Would you get flustered or upset if you dealt with angry customers calling all day?
What is your idea of what good customer service is?
Interview Question – Due to my lack of customer service/sales experience, the role play scenarios were the only difficult things for me. Be prepared to sell something or to know how to handle a situation where you would have to credit a customer. Answer Question
I applied through a recruiter - interviewed at Rogers Communications in August 2013.
Interview Details – Met agent before the interview, nightmare. Agent was late. I was late.
Interview Question – What should you do if a project is due tomorrow and your manager and your team members are not there? View Answer
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