Rogers Communications Interview Questions

Updated Jul 3, 2015
66 Interview Reviews

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  1.  

    Technical Support Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Rogers Communications (Toronto, ON (Canada)).

    Interview

    Applied online through Rogers hiring site, if you pass their online screening you have to do an online assessment that simulates call centre tasks, like looking up people's profiles and there is also a personality questionnaire. Then after 2 weeks got an email for a phone interview. Phone interview consisted of asking about previous work experience, and questions relating to the job in the costumer service aspect. There weren't any technical questions asked.

    Interview Questions

    • How would you sell [some product] to a costumer?   Answer Question
    • Why Rogers and why this position?   1 Answer
  2. Helpful (2)  

    Vicinity Rewards - Business Operations Analyst Interview

    Anonymous Employee in Toronto, ON (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4+ weeksinterviewed at Rogers Communications (Toronto, ON (Canada)).

    Interview

    There was a phone interview with HR, a Skype interview with the manager, and then an in person interview at their Downtown Toronto office. Here, you get a tour of the facility, an Excel test, as well as more in-person interviewing. The interviewers are nice people and the whole process was quite comprehensive. They asked a variety of questions, including behavioural and logic-based.

    Interview Questions

    • How much time would it take to walk from here to the White House?   Answer Question
  3.  

    Rogers Enterprise Business Unit - Network Security Interview

    Anonymous Employee in Brampton, ON (Canada)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 5 daysinterviewed at Rogers Communications (Brampton, ON (Canada)) in April 2015.

    Interview

    I did NOT apply for this job. Rogers Enterprise Business Unit contacted me. It all started when a Sr. Recruitment Consultant with Rogers’ Talent Acquisition sent me a message through LinkedIn. It was something like this: “Are you looking for a perm role. I am recruiting for a Manager Solutions Development – Enterprise Network Security for Rogers. Kindly let me know if you will be interested”. The job title was “Senior Product Manager – Enterprise Network Security”. This job reports into the Rogers Enterprise Business Unit. I thought it was interesting and I discussed the job back and forth with the Rogers’ Recruitment Consultant. After I provided my resume and salary expectations, I was invited to an interview that took place at the Rogers’ campus on Dixie Rd, Brampton, ON L6T 0C1. This is the part of the description that interested me “You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must have a solid background in Domestic and International telecom sector, enjoy identifying trends, analyzing the competitive marketplace, understand customer problems, and find innovative solutions for the market.” Unfortunately, at the interview, it became obvious that the job description did not capture what the hiring manager actually needed. For example, the “Skills/Competencies” requirements were all wrong (it included at the top of the list “Professional Services (Assessments, Audits, Architecture)” but at the job interview, the hiring manager indicated that is a minimal part of the job, if at all). I assume this problem was caused by a lack of job analysis, resulting on an ill-defined job description. There was no need for a blend of “business and technical savvy”, or a background in “International telecom sector” (whatever they think that means), and even worse, an Information Security background was not exactly a priority, even when the position was supposed to exist in the Enterprise Network Security space. The focus of the questions was on network engineering and solutioning networking services. I think (and I am assuming here) what the Hiring Manager requires would be a person with many years of networking experience (no business experience, and minimal information Security experience if any, at all), such as a network engineer, or a security technologies engineer. Or perhaps, he would be better served by looking for a network engineer that is going through the Cisco Certified Network Professional Security (CCNP Security) certification program. In any case, neither requirement was clearly spelled in the job description. And no specific certifications (e.g., CISCO, Juniper, Certified Wireless Security Professional (CWSP), CISSP, etc) were captured in the job description at all, either. This would help immensely to attract candidates that have experience in those particular fields, or candidates that are working towards those certs, or that already have them. On an unrelated topic: parking is a huge problem at this location. I imagine it is an even worse problem for employees that cannot arrive first thing in the morning, so they cannot get a decent spot.

    Interview Questions

    • The focus of the questions was on network engineering and solutioning networking services.   Answer Question
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  5.  

    Retail Sales Associate Interview

    Anonymous Employee in Toronto, ON (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Rogers Communications (Toronto, ON (Canada)) in April 2015.

    Interview

    After applying online, I received a brief phone interview exactly one week later. Then I was scheduled a face to face interview with one of the managers on site. The position I applied was at a kiosk in a mall, not a store. I cannot exactly recall the questions asked by the interviewer, however the theme of all the questions was customer service based. They really want to understand how your previous experience can be of help in this position. Make sure to think of a good answer on how to handle aggressive customers. For instance, if the customer was asking for further discounts, how would you handle the situation? This is a commission based position so if you have previous retails experience based on performance, you should be in a good position. Confidence will go a long way. Do a little bit of research on what ROGERS does, too.

    Interview Questions

    • How would you handle an aggressive customer?   1 Answer
  6.  

    Marketing Manager Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online – interviewed at Rogers Communications.

    Interview

    First contacted bY HR who did a basic screen test (my background, salary expectations etc). The next interview was in-person with the hiring manager - very pleasant. We chatted about the role, the job priorities, my experience and how it translates to the role. Then I moved to the final round, where again, we chatted. The interviewer asked me mostly behavioural and situational questions.

    Interview Questions

  7.  

    Senior Designer Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at Rogers Communications.

    Interview

    I was contacted on Christmas Eve for an application made a few weeks prior. The HR person apparently hadn't read my CV or cover latter and asked me a few questions that I covered extensively in there. I explained my situation again, which they failed to understand (I guess I didn't do a good job but it wasn't actually that complicated). Two phone calls later, they wanted to double check the timeline of the position whether it would be feasible to hire me. They said no, two months is two long after a day and I haven't heard form them again. Two months later, they're still looking...

    Interview Questions

    • Where are you at the moment?   1 Answer
  8. Helpful (4)  

    Customer Services Representative Interview

    Anonymous Employee in Burnaby, BC (Canada)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 4 daysinterviewed at Rogers Communications (Burnaby, BC (Canada)) in February 2015.

    Interview

    First off you get a phone interview from a recruiter in Montreal, the call was nearly a half an hour of questions being asked, everything from "What do you know about our company?" To "Why do you want to work here?" And more questions about your work history, skills and any other experience you have. Then they will ask you to come in for a face to face interview. I was interviewed one on one in the office at the call center which lasted about 40 minutes. You get asked typical interview questions, and then more customer service related questions such as "How would you deal with an angry customer?" Also, you are asked to sell a phone out of 3 choices. I recommend doing research before the interview and have your questions/answers ready to go when they ask you. I admit I froze up a bit during a couple of the questions and they didn't end up hiring me, despite me being more that qualified for the job and the interview going well besides that, or so I thought. Quite disappointed, cost me a ton talking to them long distance too!

    Interview Questions

    • How do you deal with an angry customer?   1 Answer
  9.  

    Human Resources Change Manager Interview

    Anonymous Employee in Toronto, ON (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Rogers Communications (Toronto, ON (Canada)) in February 2015.

    Interview

    It was a phone screen followed by two interviews (it didn't meet my salary expectation, so I only had the phone screen). There were a few behavioral questions, followed by a quick walk through of my experience).

    Interview Questions

    • Describe a project that you lead where there was a significant strategic component that you worked on.   1 Answer
  10.  

    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Rogers Communications in November 2014.

    Interview

    I was called in for an interview about 3 days after they called me. I had two interviewers, each of them was friendly. They also did most of the talking. The questions were indirect but covered weaknesses, strengths and familiarity with programming languages and software. I was not contacted after the interview, but it all seemed good as I left.

    Interview Questions

    • They asked indirect questions so it was a little unexpected in general. They also talked more about the company without asking questions.   Answer Question
  11.  

    NEAR PROGRAM Interview

    Anonymous Employee in Brampton, ON (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeksinterviewed at Rogers Communications (Brampton, ON (Canada)) in November 2014.

    Interview

    Submitted through university job network. Got a call 2 weeks later from HR, informed me about the interview. It was a panel interview. rejected after 1 week.

    Interview Questions

    • how did you handle a difficult situation with a coworker   Answer Question
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