Ross Stores

  www.rossstores.com
  www.rossstores.com

Ross Stores Interview Questions

Updated Nov 14, 2014
Updated Nov 14, 2014
329 Interview Reviews

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  1.  

    District Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 7 weeksinterviewed at Ross Stores.

    Interview Details

    beware they will sell you on how well the company is performing to sway you to join the team. What they don't tell you is how micro-managed you will be. I think the only thing they don't have a tracking form for is how may sheets of toilet paper you are using.

    Interview Questions
    Negotiation Details
    Never except first offer this company is a cash cow
    Accepted Offer
    Negative Experience
  2.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Ross Stores in November 2014.

    Interview Details

    I submitted my application on Monday and the store manager called me on Wednesday and asked if I could come in that afternoon for an interview. I went in and two of the store managers did my interview. They were very nice and the interview lasted about 10-15 minutes. The questions they asked were all pretty simple, but some of them didn't apply to me since this would be my first job.

    Interview Questions
    • Have you ever dealt with an angry customer? How did you deal with it?
      Have you ever had to pick up someone else's slack at work? How did handle it?
        Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Buying Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Process was pretty straight forward. Both rounds were on campus and both pretty simple. First interview was from an HR person and was basically just going over my resume. Second round was more behavioral driven.

    Interview Questions
    Accepted Offer
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  5.  

    Seasonal Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at Ross Stores.

    Interview Details

    I received a call from them not long after applying and they asked to set up an interview. I went in a couple days later and was first interviewed by the assistant manager. After, the store manager came in and spoke with me and there was one question that she said she asks in all her interviews. "Describe yourself in one word"..other than that it was mostly general interview questions.

    Interview Questions
    • How well do you work in a team?
      What would you do if a customer was upset with something in the store?
        Answer Question
    Negotiation Details
    Since this was my first job I didn't really negotiate.
    Accepted Offer
    Easy Interview
  6.  

    Retail Associate Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Ross Stores.

    Interview Details

    You have to submit an application online. Ross has honestly the worst online application system I have ever had to use. It was really frustrating just trying to get it to work! I am sure there is an "assessment" aspect. After I submitted my application, I received a phone call from an assistant store manager inviting me for an interview. Not sure how long it was in between, probably a week or so. Interview was pretty straightforward, and I interviewed with a different ASM. He asked me how well I worked under pressure, if I was used to dealing with high volumes, what I consider good customer service, things of that nature. I received a phone call later that day from the first ASM who called me informing me that they would like to offer me a position contingent on a background check. The background check took quite a while, definitely more than a week (which is how long they estimated). Probably closer to two weeks. Received a call after that came back with a date to begin training. You will tour your store and then there are about two days worth of training on the computer. You also get a "buddy trainer" which is another employee who has the same job as you (possibly extra jobs) who trains you on the floor. During this time, you might be "certified" (cross-trained) to do other jobs so that you can cover breaks, etc.

    I wasn't required to take a drug test, although I'm sure I agreed to one during the application process. I live in Washington state, though, so not sure that applies everywhere.

    Interview Questions
    • There weren't any difficult questions. Totally average interview.   View Answer
    Negotiation Details
    No negotiation. I was told it's rude to ask about salary during an interview, so I didn't know what my starting wage was until I received my first paycheck.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate in Katy, TX
    Anonymous Interview Candidate in Katy, TX
    Application Details

    I applied online. The process took 5 daysinterviewed at Ross Stores.

    Interview Details

    Group interview with about 5 other candidates and assistant manager and a sales lead. Easy interview common sense customer senario questions and questions about previous work experience. No drug test, maybe a bavkground check, cant remember.

    Interview Questions
    • What would you do ifbu saw a customer stealing?   View Answer
    Negotiation Details
    Negotiate pay, depending on experience; in private after group interview
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Ross Stores.

    Interview Details

    The interview was about 30 minutes. They asked a lot of behavioral/situational questions. I got a call about two hours later saying that I had been offered a position. The manager and assistant manager were cool too.

    Interview Questions
    • Describe a time when you have dealt with a difficult customer?   Answer Question
    Accepted Offer
    Average Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Ross Stores.

    Interview Details

    Online Application. 2 months later got a call from store manager, to come in for an interview. It was a group interview. It was me and someone else. With a store manager and another store manger from a different location. There was at least 10 questions asked. We each took turns answering questions. Along with asking the management team questions. Got hired on the spot. Orientation within the next week.

    Interview Questions
    • If you could change something about the company, what would it be ?   Answer Question
    Negotiation Details
    Flexible Part-Time hours (minimum 23 hrs.)
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online – interviewed at Ross Stores in October 2014.

    Interview Details

    I applied online, recieved an email about two days later saying that I needed to call the store to set up an interview. I went on two interviews recieved a call saying they wanted to offer me a job contingent on the results of my background check. Two weeks later I call corporate and find out that my background check was just submitted when the manager said it was submitted the day she called me. Another two weeks goes by and I received my CLEAN background check and still haven't heard a thing from the manager at the store. Im over it!

    Interview Questions
    • How do you handle difficult customers?   View Answer
    Negotiation Details
    Ridiculous!
    Accepted Offer
    Negative Experience
    Easy Interview
  11.  

    Sales Associate Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Ross Stores in October 2014.

    Interview Details

    I had put my application in online and had a call about a month later (When they start hiring for seasonal). I had received a call around eight to come in for an interview within the next two days. Went to the interview and waited in the break room. There was one other person waiting for an interview. I went in when called and met with the manager and assistant manager, they were very kind and friendly. The manager said that they had received over 250 different applications and that maybe 25 were selected to have an interview, so if I got called in I had a good chance. He then went over hours and that I would be hired on seasonal but if I did a good job he would consider hiring on as a regular. He also explained how Ross is a growing industry. For interview questions he did mostly behavioral, there were none about past work experience. The questions were in the form of scenarios. After five of those I was told I was hired and that I just have to wait until my second background check goes through.

    Scenario 1: If you have ever been to our store on a Friday or Saturday you know its a bit hectic, we have people flying all over the store taking care of customers, running the cashier, fitting rooms, and stocking. Say you are in this situation and you are dealing with a customer with another customer patiently waiting to be seen to, then you get a call from me on your headset and I say I need to speak with you in the stock room about a project(but its not urgent), right after you get a call from the assistant manager saying that she needs you immediately up at the register because there are a lot of customers who need to be checked out: How would you handle this situation?

    Scenario 2: Going off of the first question, you are now up at the register dealing with a very upset customer who is screaming at you because of how long they had to wait. How would you handle this customer?

    Scenario 3: Say its a slightly busy day and your helping customers and one of your good-friends just walked in to the store. After finishing with the customer you were helping you walk over and chit-chat for a minute or two with you friend. She then confides to you that she just lost her job and have to go on benefits and that she is behind on a lot of her payments, she also has kids and her husband hasn't been able to find work because of the economy. After talking to her you continue working and later as your friend is about to leave the store you see her steal something. What would you do?

    Scenario 4: Say I put you on a project that needed to be done today, not tomorrow but today and I asked if you needed someone to help you, and you said "No I can take care of this". The day goes by and your helping customers and working on your project. Your shift ends at 5 and you have only completed about 30% of your project and realize its 4:45. What would you do?
    (I said somethings and remarked that I would stay longer to ensure the project would get done, and he said but what if you had a night planned out with friends?)

    Scenario 5: Going off the previous question but slightly different. What if I put you on a project and I asked if you needed assistance and you said "You know what, yes I would like to have someone help me to ensure it gets done." So I assign a partner to you and you start working away on your project. A couple hours goes by and you notice that your partner has still not come to help you and that she is talking with friends and not really doing anything. You only have a few more hours left to complete the project and you really need there help. What do you do?

    Question: Say I just hired you on, do you think within the thirty day period it is okay to call-in sick?
    (Then he put the scenario: What if you had a sore throat and a small migraine?)

    They were all easy to answer and my interviewer was friendly.

    Make sure that when you go to the interview you are fashion-orientated, be sure to stand out. This is retail after all.

    Interview Questions
    • There were no difficult questions, you just need to be honest and truthful.   View Answer
    Negotiation Details
    There was no negotiation, they are most likely going to start you at minimum but have a chance to go up.
    Accepted Offer
    Positive Experience
    Easy Interview

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