SYKES

  www.sykes.com
  www.sykes.com

SYKES Interview Questions

Updated Dec 3, 2014
Updated Dec 3, 2014
24 Interview Reviews

Interview Experience

Interview Experience

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14%
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Getting an Interview

Getting an Interview

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13%

Interview Difficulty

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Eugene, OR
    Anonymous Interview Candidate in Eugene, OR
    Application Details

    I applied online. The process took 4 daysinterviewed at SYKES in December 2014.

    Interview Details

    I initially applied online for Sykes at about 11 am. By 5pm I was called to set up an interview.

    Interview 1:
    The first interview is what is called an Optimized interview. In this interview you are directed to sign into a website. This website is a chat room with an adobe slideshow. Upon entering the chat room, you are directed to call a number. You enter the conference number and press #. Then you enter the rooms password, and press # again. Once you enter the call, you are directed to mute your phone.

    When your interview time rolls around, there are several other people in the conference call and chat room.

    The interviewer will then go over the basics of compensation, time requirements, and what is expected. During this process, you get several pop ups asking whether you do or do not accept what is offered. You are then directed to hang up.

    After that, the interviewer will then place you in a breakaway room. While you are in this room, you are on your own. On your screen will be a few different questions. You are given about 20 minutes to type out answers to the questions. When you are finished, and the 20 minutes are up, you will then be put back into the main chat room, and directed to call the same number, with a different conference number and password.

    After everyone has reconnected, the interviewer will go down the list of names and have you each read off your answer to one of the questions. When the interviewer has heard from everyone left in the chat room they will then go into another breakaway room. On your screen where you had typed your answers will be information on scheduling another interview if you made it that far.

    If you did this interview on site, you will quickly be pulled to the front desk and scheduled for an interview the same day if possible. You don't even get the chance to read whats on your screen and let it sink in. If you are off site, they offer an interview a few days later.

    Interview 2:
    This is where the face to face interview comes into play. Myself, I was interviewed by 2 of the managers. One sat off to the side while the other asked questions.

    Some of the questions that I remember are:
    Why do you want to work for Sykes?
    Is there anything else that was not on your resume that you would like to tell us about? (Job wise, extra qualifications)
    Do you have a cell phone? Try to sell it to me.
    What is necessary to be a good Salesperson?
    Give me an example of a time where you excelled in a purely performance based environment.

    There were about 15 other questions to their interview. They went through this part of the interview rather quickly, cutting me off mid sentence in some parts.

    If you get the 'We'll call you back in 2-3 days' it is quite likely you will get a call or an email saying something similar to this:

    "I would like to take this opportunity to thank you for taking the time recently to speak with us regarding our need for a Customer Service Representative with Upsell Support. We enjoyed speaking with you and appreciated your patience throughout our search process.

    While we were very impressed with your qualifications, we are focusing now on candidates who have the skills we believe more closely match what we are looking for in the position.

    SYKES will be glad to keep your resume on file should we become aware of any other appropriate positions in the near future we will contact you. I would also encourage you to visit our website as new positions become available.

    Thank you again for your interest and good luck in all your future endeavors!

    Best Regards,"

    If you did get the position, congratulations! I'm sure the second manager will take your ID, get your information filled out, and have you sign your paperwork. They hire you straight out of your 2nd interview.

    Interview Questions
    • Give me an example of a time where you excelled in a purely performance based environment.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  2.  

    Financial Services Business Development Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 3+ weeksinterviewed at SYKES.

    Interview Details

    Application process is broken and cannot even get to apply to s job as there are coding issues with the process where the ATS screen mandates a county be associated with a phone number. It states loading in drop down and nothing loads and when you type a county nothing appears and because it has an asterisk it is required so nobody can even spy to get an interview. This is why we should not offshore jobs. Also nobody at company is available until 8am MT - what about life in the east coast?

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  3. 4 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at SYKES.

    Interview Details

    When you receive your email about the virtual interview and you respond back. ..how long does it take them to send an email back explaining what you have to do for the interview? ?

    Interview Questions
    No Offer
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tampa Palms, FL
    Anonymous Interview Candidate in Tampa Palms, FL
    Application Details

    I applied online – interviewed at SYKES in July 2014.

    Interview Details

    The recruiter in the talent department lack great communication. You are as weak as your weakest link. They do not return e-mails, I have sent several with no replies. They screwed up my interview, did not inform me of the error, nor apologize for the inconvience. I was informed that the interview will be between an hour to an hour and a half. Depending on job, there are several assessments needed to wee in the most qualified candidate, e.g. iq assesment, research skills assessment, and personality assessment. I would have aced these assessments, but, unfortunately, I was not given the chance to do so.

    Interview Questions
    • Reply to this e-mail the time you would like to schedule your interview   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Counsel Interview

    Anonymous Interview Candidate in Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied through a recruiter. The process took 2+ weeksinterviewed at SYKES.

    Interview Details

    Initially contacted by internal recruiter. Following lengthy phone screen, had separate phone interviews with three individuals, took on-line intelligence and personality tests, and had day-long interview with multiple individuals. Recruiter was very informative with regard to explaining the hiring process and highly responsive to questions. Interview questions were behavioral in nature. Using the STAR approach is beneficial in providing a response.

    Interview Questions
    • Interviewer provided a specific legal issue and asked how you would advise management.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sumter, SC
    Anonymous Interview Candidate in Sumter, SC
    Application Details

    I applied online. The process took a dayinterviewed at SYKES in January 2014.

    Interview Details

    Apply online, Wait for a phone call, Dress for success, Hire or Miss. First, apply at workforsykes.com and complete your application. Then, wait on a phone call for consideration. And, bring a resume and cover letter to your interview.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Account Management Specialist Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 1+ weekinterviewed at SYKES.

    Interview Details

    Interview Process was awesome and easy.

    Interview Questions
    • They don't really ask you any questions but they do a credit check   Answer Question
    No Offer
    Easy Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Kingstree, SC
    Anonymous Interview Candidate in Kingstree, SC
    Application Details

    I applied online. The process took a dayinterviewed at SYKES in March 2013.

    Interview Details

    1 interview and it was terrible because I was so nervous

    Interview Questions
    • What would you do if you saw your friend destroying school property?
      Name a time you were pressured?
      Why should we hire you?
      What would you do if you had a problem with a co-worker?
       
      Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  10.  

    Sykes Team Manager Interview

    Anonymous Interview Candidate in Milton-Freewater, OR
    Anonymous Interview Candidate in Milton-Freewater, OR
    Application Details

    I applied in-person – interviewed at SYKES in November 2012.

    Interview Details

    Complete application, take an online customer service test then have interview.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Langhorne, PA
    Anonymous Interview Candidate in Langhorne, PA
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at SYKES in May 2012.

    Interview Details

    The interviewer went over my resume. He seemed to be very impressed with my past work history. He asked me questions about my past employment and told me the nature of the job I was applying for, salary, and paid time off He also told me about other incentives and told me when the next training date was for new hires.

    No Offer
    Positive Experience
    Easy Interview

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