Getting an Interview
Getting an Interview
Interviews for Top Jobs at SYKES
- Customer Service Representative (63)
- Customer Service (7)
- At Home Customer Service Representative (5)
- Technical Support (5)
- CCP (4)
- Customer Care Professional (4)
- Customer Care Representative (4)
- Customer Service Agent, Technical Support (4)
- Customer Service Agent (3)
- Call Center Agent (3)
- Call Center Representative (3)
- Customer Service Agent I (2)
- Trainer (2)
- Account Manager (2)
- Gaming Specialist (2)
- Sykes Team Manager (2)
- Genealogy Specialist (2)
- Customer Service Representative (Work At Home) (1)
- Financial Service Representative, Temp Manager (1)
- Russian Speaking Customer Service Representative (1)
- Associate Software Engineer (1)
- HRA (1)
- Human Resources Specialist (1)
- Benefits Administrator (1)
- Bank Teller (1)
- Account Management Specialist (1)
- IT Helpdesk (1)
- Budget Analyst (1)
- Floor Supervisor (1)
- Seasonal (1)
- No OfferPositive ExperienceEasy Interview
I applied online. The process took 2 weeks – interviewed at SYKES (Denver, CO).
Was hired in 2000. At the time it was known as Alpine Access. It was easier to get on with them than it is now. And there were a few sales positions, unlike now. Everything now is tech support. Worked on the flowers program. The interview was over the phone and met with a recruiting manager to show my id and such. They were just starting out when I was hired.
- What I had to offer them. 1 Answer
- No OfferNeutral ExperienceEasy Interview
I applied online. The process took 2 days – interviewed at SYKES (Tampa, FL) in June 2015.
Initial group interview with approximately 20 others in an Adobe virtual meeting room. Poll questions are posed to the group to determine if you continue. I opted out early due to the low wage for this position. At this point, I will be added back into the pool of candidates.
- Prepare answers to what is Project Blue Sky (they ask you to google it) and they mean Pearson's Project Blue Sky specifically. 1 Answer
- No OfferNegative ExperienceAverage Interview
I applied through a recruiter. The process took 5 weeks – interviewed at SYKES (Tampa, FL) in May 2015.
Tedious at best and one of the most bizarre experiences I've had. First, they had me repeat the initial interview word for word (same exact questions from same prior interviewer) so the hiring manager could listen to it at his convenience. Then a ton of remote video interviews - all of which went very well. Then they flew me down to Tampa, FL as one of the "finalists" - talked to a bunch of folks there answering real life how-to questions. Then total silence for 3 straight weeks! Hiring manager says there's some internal hold-up then couple days later the HR gal says they've decided to look for a different skillset and start over. DUH.
- How would you implement and execute social service at scale for our largest clients? How do you talk to C-level folks? How do you scale social? What tools and platforms should we use? Answer Question
- No OfferNegative Experience
I applied online. The process took 2 days – interviewed at SYKES in April 2015.
Everything is done online. You choose an interview time (there was only one option for me) and you interview with a group. They go through the job information REALLY fast and it's hard to take it all in, much less take any notes. You answer some interview questions and they rush you off the phone with no information about what happens next. It's very impersonal and you don't get to ask any questions or even speak.
- 'Tell me about a time when...' type of questions Answer Question
Helpful (1)No OfferEasy Interview
I applied through a recruiter. The process took 1 day – interviewed at SYKES.
I was in the room with 2 other people in front of computers. Note I already worked for Sykes and Sykes home... The phone was about 3 ft from me maybe more. The recruiter on the phone heard talking and said it was me. So I was not hired because of conduct. Told re-apply in 6 months even though I am rehireable. So I recommend asking for a supervisor being in the room with you on interviews because the recruiter can say anything g they want with even seeing you and knowing who was actually having bad conduct. Very unfair hiring process.
Helpful (1)No OfferNeutral ExperienceAverage Interview
I applied online. The process took a week – interviewed at SYKES.
I filled out the online application on their website. Within a few days, I was contacted via email and invited to a group interview. The interview was conducted both online and over the phone. I signed in to an Adobe chat room with about 11 other people interviewing for the job. First, they gave me a series of multiple choice questions to see if we had the basic requirements for the job. For example, they asked if I was okay with the time commitment and the hourly wage. If you clicked no to any of the questions, she asked you to leave the group interview. After that, we were given a variety of interview questions and had to type our answers in the chat room. The first was a scenario question - a man calls and is upset about his service, how would you handle this call? The second question asked if you preferred busy work environments or quiet work environments. The third question asked you to describe a time when you dealt with a difficult customer or person and what was the outcome of that event. The final question was a technical question - find out the weather in Ocean City, Maryland a week ago from today. After everyone had answered their questions, everybody on the phone went around and said one of their answers. We were then instructed to hang up and leave the Adobe chat room. I was notified about their decision via email 2 days after the interview.
- I felt that all of the interview questions were pretty basic. The more technical question might be hard if you're not used to navigating on the internet. Answer Question
Helpful (1)No OfferPositive ExperienceDifficult Interview
I applied online. The process took 4 days – interviewed at SYKES (Eugene, OR) in December 2014.
I initially applied online for Sykes at about 11 am. By 5pm I was called to set up an interview.
The first interview is what is called an Optimized interview. In this interview you are directed to sign into a website. This website is a chat room with an adobe slideshow. Upon entering the chat room, you are directed to call a number. You enter the conference number and press #. Then you enter the rooms password, and press # again. Once you enter the call, you are directed to mute your phone.
When your interview time rolls around, there are several other people in the conference call and chat room.
The interviewer will then go over the basics of compensation, time requirements, and what is expected. During this process, you get several pop ups asking whether you do or do not accept what is offered. You are then directed to hang up.
After that, the interviewer will then place you in a breakaway room. While you are in this room, you are on your own. On your screen will be a few different questions. You are given about 20 minutes to type out answers to the questions. When you are finished, and the 20 minutes are up, you will then be put back into the main chat room, and directed to call the same number, with a different conference number and password.
After everyone has reconnected, the interviewer will go down the list of names and have you each read off your answer to one of the questions. When the interviewer has heard from everyone left in the chat room they will then go into another breakaway room. On your screen where you had typed your answers will be information on scheduling another interview if you made it that far.
If you did this interview on site, you will quickly be pulled to the front desk and scheduled for an interview the same day if possible. You don't even get the chance to read whats on your screen and let it sink in. If you are off site, they offer an interview a few days later.
This is where the face to face interview comes into play. Myself, I was interviewed by 2 of the managers. One sat off to the side while the other asked questions.
Some of the questions that I remember are:
Why do you want to work for Sykes?
Is there anything else that was not on your resume that you would like to tell us about? (Job wise, extra qualifications)
Do you have a cell phone? Try to sell it to me.
What is necessary to be a good Salesperson?
Give me an example of a time where you excelled in a purely performance based environment.
There were about 15 other questions to their interview. They went through this part of the interview rather quickly, cutting me off mid sentence in some parts.
If you get the 'We'll call you back in 2-3 days' it is quite likely you will get a call or an email saying something similar to this:
"I would like to take this opportunity to thank you for taking the time recently to speak with us regarding our need for a Customer Service Representative with Upsell Support. We enjoyed speaking with you and appreciated your patience throughout our search process.
While we were very impressed with your qualifications, we are focusing now on candidates who have the skills we believe more closely match what we are looking for in the position.
SYKES will be glad to keep your resume on file should we become aware of any other appropriate positions in the near future we will contact you. I would also encourage you to visit our website as new positions become available.
Thank you again for your interest and good luck in all your future endeavors!
If you did get the position, congratulations! I'm sure the second manager will take your ID, get your information filled out, and have you sign your paperwork. They hire you straight out of your 2nd interview.
- Give me an example of a time where you excelled in a purely performance based environment. Answer Question
Helpful (1)No OfferNegative ExperienceDifficult Interview
The process took 3+ weeks – interviewed at SYKES.
Application process is broken and cannot even get to apply to s job as there are coding issues with the process where the ATS screen mandates a county be associated with a phone number. It states loading in drop down and nothing loads and when you type a county nothing appears and because it has an asterisk it is required so nobody can even spy to get an interview. This is why we should not offshore jobs. Also nobody at company is available until 8am MT - what about life in the east coast?
- What county is your phone number tied too? Answer Question
Helpful (1)No OfferNeutral ExperienceAverage Interview
I applied online – interviewed at SYKES.
Applied online, normal process ending in an online assessment.
**Online Assessment* Seems a bit unnecessary to be 9 sections long. Test basically test wpm in 45-70sec spurts aswell as lots of "like me"-"not like me" questions.
- (Timed response questions)
1.What would change and be different in a world where everyone could fly?
2. You spent 5 years circling Saturn. Describe your typical day? Answer Question
- (Timed response questions)
Helpful (1)No OfferNeutral ExperienceEasy Interview
I applied online. The process took 2 days – interviewed at SYKES in September 2014.
I applied online. Then they have you take an hour long test to help match you to jobs that are available. I was matched to 3 jobs, and was able to read through the descriptions, training procedures, and view the work schedule options for each job. After doing so, I was able to choose which job I preferred. Then I was able to schedule my interview. The job I selected only interviewed on weekends, so I selected Sunday morning at 8 a.m. They sent information about the interview. It would be a group interview by phone and Adobe Connect. They also sent links so you could make sure your computer would run the Adobe Connect. Mine needed an update, and then I was able to access Adobe Connect. They were going to use Adobe to run a computer skills assessment. It was recommended to log into your Adobe Connect interview 'room' 10 minutes early, so I did. I was then put into what I will call a waiting room. It said I could not access the room until the host (the interviewer) came online. I waited until 8:35 and no one ever showed. I took some screen shots and sent a message to SYKES, but have not heard back and have not been given an opportunity to reschedule my interview even though the interviewer was a no show. Not too impressed that the company didn't show and has not reached out. Leaves a very poor first impression.
- The test was a bit different. There were speed typing tests as well as some diagram tests and vocabulary. Wasn't difficult for me. Answer Question
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