SYKES Interview Questions

Updated Sep 5, 2014
Updated Sep 5, 2014
78 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    really easy to get an offer. they seemed to be really desperate at the time to hire people. I have heard alot of bad things however. if you are looking to get a quick job this is prolly the place to go.

    Interview Questions
    • the questions were very basic. nothing unexpected or difficult.   Answer Question
    Declined Offer
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at SYKES.

    Interview Details

    I really enjoyed the interview process. It was virtual and really cut and dry. Basically it is all done online, you and other potential employees are in a adobe flash room where the interviewer conducts a group interview. You all get a number to call and they ask questions and also see how you navigate around a computer. At the end, if they give you another number to call, you're hired. Then the second interview is face-to-face, where they just ask personality trait questions.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at SYKES in August 2014.

    Interview Details

    I applied for a customer service work at home position on 07/31/14. I received an email in regards to an interview the same day 07/31/2014. I scheduled interview for Saturday, August 2. It was a virtual interview where you had to log onto an adobe connect room and call in on a conference line as well. First they start off by asking you what kind of Windows you had. And if you answered no to the question they took you out of the room and added your application into a pool of different job opportunities. Then the recruiter advised everyone of the position and certain things that you would need. The recruiter asked a series of poll questions that popped up on the screen and if it wasn't a fit for you then your application was put into a pool for different job opportunities. The question process was about 5 questions long and then you had to do a technical question that showed that you knew how to use a computer. One of the interview questions were tell me about a time that you had a stressful situation at work, how did you handle it, and what steps did you take. The technical task just asked for you to take screen shots of your computer settings, for example your windows version, internet explorer version, and how fast your internet is. The interview was supposed to last 2 hours, but it was like 3 in a half, because I was offered the position the exact same day. It was a pretty easy interview and the recruiter was extremely nice.

    Interview Questions
    • No really difficult questions, but they do ask you questions with a link to where you can find the answer. You have to dig pretty deep to find the answer to the question though.   Answer Question
    Negotiation Details
    There was no negotiation. The pay rate was set!!!
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    CCP Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    very simple. filled out the application got call back the same day. Did a virtual group interview, got hired the same day. Had to pay for own background and drug testing.

    Interview Questions
    Negotiation Details
    none they offer you something but tell you something different
    Accepted Offer
  6.  

    Call Center Representative Interview

    Anonymous Interview Candidate in Louisville, KY
    Anonymous Interview Candidate in Louisville, KY
    Application Details

    I applied online. The process took a dayinterviewed at SYKES in August 2014.

    Interview Details

    Everything seemed fine until the days and times I was supposed to start didn't match up with what was listed on my Pre-Employment Session.There was a lot of paperwork, but that didn't bother me. Their Website was a little shabby, and when you clicked on a guide that you needed for the employment process, it was like it was broken because it took you back to the main website. I had to search on Google for the guide.

    Interview Questions
    • If you were on an ISS for 5 years circling Saturn, describe what your day would be like.   View Answer
    Negotiation Details
    I inquired as to why I have different hours than what I selected, and the interviewer (who was really nice and professional) just didn't seem to know what I meant. However, it was late at night on a weekend so that's probably part of the problem.
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 1 person found this helpful  

    Call Center Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    online and over the phone had to do some research online and read your answer outloud.... they do drug test and background. the person who interviewed me was very nice but the people at the site are arragant with a bad attitude

    Accepted Offer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at SYKES.

    Interview Details

    interview was very easy, staff was pleasant looks like a great place to work pay could be better but it goes up after 6 months thats a plus overall experience was great.

    Interview Questions
    • describe a time when you had to deal with a irate customer   Answer Question
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Fairly easy just look for some one with experience in customer . It was an okay interview process made the job seem like it was a great place to work. the only thing they don't tell you exactly what you are doing only after you get the job

    Interview Questions
    • A time at a previous job when a customer was un happy would did you do to resolve the situation   Answer Question
    Negotiation Details
    No negotiation although I had no experience
    Accepted Offer
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Amherst, NY
    Anonymous Interview Candidate in Amherst, NY
    Application Details

    I applied online. The process took 2 daysinterviewed at SYKES.

    Interview Details

    I recieved a call for an interview so i scheduled it and all of the following took place at time of interview (one day), one interview, computer test, final supervisor screening and onsite drug test

    Accepted Offer
    Positive Experience
    Easy Interview
  11. 1 person found this helpful  

    Customer Service Agent I Interview

    Anonymous Interview Candidate in Allentown, PA
    Anonymous Interview Candidate in Allentown, PA
    Application Details

    I applied online. The process took 2 daysinterviewed at SYKES in May 2014.

    Interview Details

    I applied online and waited 2 days until I called in to check if my application was reviewed. The lady on the phone scheduled me for an interview the very next day at 9am. It was a group interview, which I was not aware of. The whole process was fairly easy. We were all told to sign in to a chat room and answer job related questions and interview questions. When that was over, we all spoke to the managers separately. The drug test was on site, and I was hired on the spot. All in all, I liked the whole process.

    Interview Questions
    Negotiation Details
    No negotiations. If you pass the bilingual test, you get $1.00 more.
    Accepted Offer
    Positive Experience
    Easy Interview

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