SYKES Interview Questions

Updated Aug 28, 2015
176 Interview Reviews

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  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at SYKES.

    Interview

    The entire process was very quick and easy. I applied in person and received an interview the same day. Everyone was very easy to talk to and answered any questions that I asked them. Once you complete all of the necessary steps the rest was very quick. I was from out of state and was still able to start the training class even though my background check was taking longer to come in. It was very convenient.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at SYKES.

    Interview

    You fill out an application either online or in person. They will call for you to come in for your 1st interview. They tell you about the job and show you around after you sign a confidentiality agreement. They call you back for a 2nd interview, drug screen and paperwork.

    Interview Questions

    • Sell me this pen. Tell me something that you can improve on. Tell me about a time that you solved a problem.   1 Answer
  3. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at SYKES.

    Interview

    You are interviewed in a group because they already know they are going to hire you. You pay for your own background check and are not reimbursed. The interview is just a formality and you the things you are required to do never come into play. Then when they have you wanting the job, they tell you about paying for your own background check.

    Interview Questions

    • They ask about career goals that they will never be able to meet for any individual unless your goal is to be shuffled from Supervisor to Supervisor and given different expectations from each of them   1 Answer
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  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at SYKES (Las Vegas, NV) in August 2015.

    Interview

    My first interview was a group interview online even though I applied for an onsite position. There was only me and two others in this particular group. We had to login to the chat and then phone in to the conference call, but remain on mute while the recruiter gave us an overview of the position, pay, training schedule and hours. After she was done with the presentation, she opened the floor for questions. After the Q&A, we were put into individual chat rooms where we were presented with a set of interview questions and a 7th bonus question where we had to sell ourselves for why we should be hired.Before starting, we were told to drop off the phone and we had 45 minutes to write our answers. When the 45 minutes were up, we dialed back into the conference and each person had to read off a given question and the answer they provided. I think this was mostly to hear how we sounded on the phone. Once that part was done, we were told to hang up again and we would be put back in out individual chats where we would see if we were selected to move forward with the hiring process or not. I was able to move on to a face-to-face interview the very next day. The second interview was more or less to put a face to the name and to get a better feel for my personality and see if I was really going to be a good fit for the position.

    Interview Questions

    • Describe a situation when you were unable to accomplish a customer's request. What did you do after you informed the customer you were unable to complete their request? What was the outcome?   Answer Question
    • Describe a situation when you did not understand what a customer was trying to communicate. What did you do after the customer finished describing their request? What was the outcome?   Answer Question
    • You receive a call from a ver angry customer who explains that their child spent $300 online to purchase items without their knowledge. How would you diffuse the angry customer?   Answer Question
  6. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sumter, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at SYKES (Sumter, SC) in July 2015.

    Interview

    I applied for the work @ home position. After answering a few questions about my experience I was given a choice to choose which time & day to do the interview the same day. My interview was set approx 5 days later. I was told via email to complete 3 tasks before the interview upload a screenshot of my PC Specs, Performance & Internet Speed and prepare to answer 3 questions 1. How did you handle difficult a customer? 2. In your own words please tell us what the home office requirements for Sykes are. ( they provide a link for you ) 3. In your own words please describe Project Blue Sky? ( they ask you to google the info) . At the time of the interview there were 28 other people getting interviewed in a Adobe chat room with one interviewer which was very nice. She 1st explained the position, pay and available shifts, each time she asked if this was a position you would be interested in. If you declined she would ask you to disconnect from the phone call. at this time about 3 people dropped out. She mentioned since there were a lot of people that she would just ask each person where they are from and what type of customer service experience they had. After this 18 people were chosen and hired. So none of the questions were asked. Just in case Have it ready in advance. The Blue sky project is just one of many clients they.. so it could be anything you get according to your experience. This position is Technical Support. FYI training pay is your state's min wage, once you go into production base pay is $9.00 per hour.

    Interview Questions

    • 1. How did you handle a difficult customer? 2. In your own words please tell us what the home office requirements for Sykes are. ( they provide a link for you ) 3. In your own words please describe Project Blue Sky? ( they ask you to google the info FYI it's Pearson's Blue Sky) .   Answer Question
  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Morristown, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at SYKES (Morristown, TN) in July 2015.

    Interview

    Sykes provided a job fair in my town. They are opening up a brand new call center here. Everyone in town was there. They had presceen interviews, then the main interview from there you were either hired or told they would get in touch. I was hired on the spot. The interview process was pretty simple, and the recruiters seemed friendly.

    Interview Questions

  8.  

    Outbound Sales Agent Interview

    Anonymous Interview Candidate in Eugene, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 days. I interviewed at SYKES (Eugene, OR) in July 2015.

    Interview

    I applied online , and was scheduled for an interview two days later. The interview was done as so. Basic questions with hiring manager, and then off to a computer for a words per minute test. After that you do a role play scenario with a different manager and then if your hired you fill out some paperwork and take a drug test (mouth swab) at location and get papers pertaining to orientation and training.

    Interview Questions

    • When In a previous job did you have to sell or up-sell? We're you successful?   Answer Question

    Negotiation

    Smile and be persistent about sales.

  9.  

    Xbox Support Professional Interview

    Anonymous Interview Candidate in Greensboro, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at SYKES (Greensboro, NC) in July 2015.

    Interview

    Very simple online process. I applied and heard back within a few days. I accepted the initial offer and scheduled my group interview. I made it past the group interview and the person that hired me scheduled a 1:1 phone interview. I answered all of the questions asked and gave the interviewer an explanation of who I am and what I like to do and why I wanted the job. After the interview I was offered the position.

    Interview Questions

    • Find a specific hotel rate   1 Answer
    • What is the release date of Halo 5   1 Answer

    Negotiation

    Wage, Hours, Training are non-negotiable but once you are in production(real work) hours and pay can vary

  10. Helpful (2)  

    At Home Customer Service Representative Interview

    Anonymous Interview Candidate in Spokane, WA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at SYKES (Spokane, WA) in June 2015.

    Interview

    Online series of questions and skills tests, with a reading over the phone of a prepared text. I waited two weeks to be notified by email that there was a position open for me to interview for. The job is part time, with flexible hours for training and work. Online interview, over adobe connect, had some preparation of screen shots of my computer's and internet capability. I was also asked to prepare in my own words what Project Blue Sky is. I was directed to do a google search for information. The interview is part of a group and I spent the time not personally answering questions on mute listening.

    Interview Questions

    • What is Project Blue Sky. Do a google search to find information.   Answer Question
  11.  

    Fraud Agent Interview

    Anonymous Interview Candidate in Dover, DE
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at SYKES (Dover, DE) in June 2015.

    Interview

    I applied online for a work-at-home position, I had to do an online skills assessment which lasted about an hour. It was easy to complete. About a week later, I received an email instructing me to log in to Sykes website and review the jobs available. I chose one from the general descriptions given for the jobs. I was scheduled for an interview two days later. It was a telephone group interview. There was a little homework to do the night before. We had to do screenshots and submit them. We also came prepared with answers to three questions that were asked. We were each asked to read one of the answers. Basically, that was it. I was offered the job on the spot. I was able to select my shift when I officially accepted the position that same day.

    Interview Questions

    • Tell me about a difficult call you had, and how you handled it. What is the difference between finance charges and APR? What are the basic requirements needed to work-at-home with SYKES? (Put your answers in a word document, because you'll be asked to copy and paste.)   Answer Question
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