SYKES

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SYKES Customer Service Agent, Technical Support Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

66%
33%

Interview Experience  

75%
25%
0%

Interview Difficulty  

Average Difficulty
4 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Agent, Technical Support Interview

Customer Service Agent, Technical Support

I applied online - interviewed at SYKES in October 2013.

Interview Details – So far so good

Interview Question – trying to get all I-9 paperwork filled out and submitted   Answer Question

Negotiation Details – Easy


Accepted Offer

Neutral Experience

Average Interview

Customer Service Agent, Technical Support Interview

Customer Service Agent, Technical Support
Langhorne, PA

I applied online and the process took 3 weeks - interviewed at SYKES in July 2013.

Interview Details – HR Recruiter was pleasant and very informative. I had to take a call center assessment test on the computer. Was then asked in the office to answer questions pertaining to the job and how I have/would handle situations. Met with floor supervisor whom was also pleasant and welcoming. She as well asked me questions. I was then hired and took a drug test in office while I filled out the normal new hire paperwork.

Interview Question – There were no difficult questions   View Answers (2)

Negotiation Details – I was told the hourly was $10.65/hr with the option in the future to train further to make 11.15/hr


Accepted Offer

Positive Experience

Easy Interview

Customer Service Agent, Technical Support Interview

Customer Service Agent, Technical Support

The process took a day - interviewed at SYKES in May 2010.

Interview Details – Great Interview.... Associates asked me great questions that weren't too difficult. I got answer back within a week. The drug testing was very smooth and I the background check came back with out any complications. The associates were very friendly in answering any questions that I was concern with at the time. Even though I felt as if they were dragging their feet a little, the whole process came out to be a great success. I would recommend anyone to consider SYKES for a basic entry into the customer service world. Great starting place for your career in customer service.

Interview Question – Describe a time when someone was caught doing something inappropriate in the work place? and what was your response.   View Answers (2)


Accepted Offer

Positive Experience

Average Interview

Customer Service Agent, Technical Support Interview

Customer Service Agent, Technical Support
Edinburgh, Scotland (UK)

I applied through a staffing agency and the process took a day - interviewed at SYKES in December 2010.

Interview Details – problem solving questions. like tell me about a time you had to deal with a difficult customer, angry customer, tell me about yourself.
One interview of about 20 minutes,very friendly and helpful

Interview Question – What is customer service for you   View Answers (15)

Negotiation Details – .No negotiation phase

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