SYKES Customer Service Representative (Work At Home) Interview Questions & Reviews
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Customer Service Representative (Work At Home) Interview (Negative Experience; Easy Interview)
I applied online and the process took 1 week - interviewed at SYKES in June 2013.
Interview Details – Originally applied through Alpine Access. completed the application online. Did a Phone Audition, where you simply read a script on a voice messaging system. I checked my account online a week later to find an invitation to interview for a position. It allowed me to review the hours , training and wage compensation. When I tried to select an interview time, it was full. I had to wait a few days to return to my account to find a open timeslot.
Once the interview was scheduled, it explained that it would be a Group Interview online through Adobe Connect. I was told to be prepared for possibly 2 hours of interviewing and to have examples of my previous work history available.
The Interview Process: I received a courtesy call two hours before the interview, however, since my interview was scheduled for 9AM pacific time, she called me at 5AM.....
I logged into Adobe Connect 15 mins early on the day I was scheduled, using the web link and codes provided. IT IS IMPORTANT TO FOLLOW INSTRUCTIONS for LOGGING IN. It will test your computer to see if it is compatible for Adobe Connect. Next, I waited for the host to arrive. Once the host arrived, I could see 17 other names of interviewees waiting. The host made sure we were prepared to start. A few people were late and you could hear their children and a nurse in the background. The host had to repeatedly explain that our phones needed to be on MUTE. She proceeded to explain the details of the position, along with questions for us regarding availabilities and agreements for schedules/background checks/credit checks/etc. I was prompted with a box on my screen in which I had to select my answer/response. If someone had a question, they were permitted to click on an icon to show their hand was raised.
At the end of the first hour of the host explaining the position and asking questions about availability and etc, the real interview started. We were given 15 minutes to answer 4 questions pertaining to our previous work history and how we would handle a situation. They were not hard questions at all. However, I strongly suggest reviewing your career history and prepare to type in your responses within 15 minutes. At the end of the 15 minutes, in front of everyone on the phone and Adobe Connect Group interview, we gave a response one - by -one. It took a while , but it was not hard at all.
END of Interview: At the end of the group interview, I was given instructions of what to do. I was provided with an OFFER immediately after the interview and had to download info pertaining to the interview. The whole GROUP INTERVIEW lasted about 1 hour and 15 minutes. There were extended periods of time due to uncooperative candidates that did not follow instructions.
Interview Question – No difficult questions at all. TIP: FOr group interviews, be patient and follow instructions. Prepare yourself by signing in early and refreshing yourself about your past job duties so that you can type in your responses within 15 minutes. Answer Question
Reason for Declining – I declined the offer because throughout the whole interview, I was provided with shifts and dates that were CONTRARY to what was advertised. Totally off from what was advertised, however I was offered other positions with 4 days of the interview. TIP: Don't settle for something unless you must - be prepared for things to change at the last minute with scheduling and training dates. If possible, simply wait for the right position to come along through Sykes / AlpineAccess. They have multiple positions with multiple shifts. Don't settle if you can help it.
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