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Salesforce Interview Questions

Updated Jan 21, 2015
Updated Jan 21, 2015
273 Interview Reviews

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  1.  

    Sales Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source – interviewed at Salesforce.

    Interview Details

    The most unprofessional interview experience ever. Three phone interviews and then a black hole. I sent thank you emails and follow-up messages to the recruiter and manager and never received an acknowledgement or response. This company might be listed as a great company to work for but their candidate interview experience gets a failing grade.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  2. 2 people found this helpful  

    Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 weeksinterviewed at Salesforce in January 2015.

    Interview Details

    Starts with an internal recruiter, followed by a LOB manager (RVP) in-person interview. Then there is an interview with one or more other LOB managers (could be phone or in person). The last step is a 30 minute preso you have to give to 3 managers. Though this will sound like sour grapes (I wasn't given an offer because of this stage), I felt this was a bit of a no-win situation. You're given a scenario (3 execs who missed last quarter's sales target, looking to improve sales and forecasting) and a slide deck and told to sell SFDC to them. Asking discovery questions is a big deal to them, but you've got to be done in 30 minutes (and the deck is 17 slides long). I got hit with a major curveball early in the discussion by the "CIO" - "Microsoft is offering their CRM for free, and we don't have funds at the end of this fiscal year, and we already have a team of .NET developers in-house, so why should we spend money on SFDC?" Good luck answering that one. Another funny one - my interview was 1/15, but the "CIO" tells me (during this meeting) that it's October and they have very little time until the end of the year (this factoid wasn't part of the scenario). Tell me, who walks into a meeting and doesn't know what day it is? That element was unrealistic. This did a good job of derailing a short meeting, and I never got to the Next Steps portion. I was told the next morning that I wouldn't be getting an offer because of poor discovery questions (who is the decision maker, timeline to decide), failure to secure next steps, and failure to differentiate between SFDC and MSFT. (Sidenote, the recruiter's prep email indicated that any question about SFDC/MSFT should be seen as a cloud/on-premise issue and answered as such, which is what I did. And it was summarily shot down.)

    Another piece of information for those wanting a job at SFDC (I thought I did). I was "warned" by the gent who would have become my LOB manager that this is a "younger" crowd with a "young mindset" - meaning they don't have families, are willing to work late, go out to bars after working and basically work becomes their life. I'm a little older than that (18 years in the market). They also require daily commutes to the office. I've telecommuted for nearly a decade and was reticent to return to rush hour, so maybe not getting an offer was a good thing for me.

    Anyway, I hope this helps in your interview prep and career decisions.

    Interview Questions
    • How will you handle working with a team of predominantly younger people?   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Account Executive - Small/Medium Business (SMB) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Salesforce.

    Interview Details

    I applied on the company website. I received an email back from an HR recruiter, who scheduled a phone interview. During my phone interview the HR rep seemed very rushed, he spoke so fast I was barely able to take legible notes. It was all very scripted, he sounded like he was reading straight off a script, probably has the same conversation 50 times per day. He went over some deal breakers like travel, office time requirements, location, etc. He also wanted to know if I knew anyone at the company. I felt that I seemed to lose major points for the fact that I did not currently live in the city the office is located, even though I said it would be no problem for me to move there, and I also lost points for not having an inside referral. He went over my background of which I have plenty of experience, education, and qualifications for this position. He explained some details about the process, answered my questions, but it all seemed very rushed, and mechanical. I had more questions, but he seems to cut me off at the end an wrap up the call, saying he was coming up against his next call. He told me he would meet with the hiring manager, then they would get back to me if I was selected to move forward. The next day I received an email stating I was not selected to move forward. Not a big surprise from what I have read and how they conducted this interview, seems you need to currently live in the city, know someone on the inside, and be prepared to become a kool-aid drinking robot.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
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  5.  

    SMB Sales Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5+ monthsinterviewed at Salesforce.

    Interview Details

    I initially applied through Linkedin and was contacted by a Junior recruiter from their SF office. After that call, the person scheduled me for a follow up HR interview. The second HR hiring manager no-showed on the call and I never heard from them as to why the no-show. Two months later, I get a call from another HR person and they didn't explain but had me restart the process. After three calls (Jr HR, Sr HR, Sales Manager) and a few follow up HR calls to review any other calls, I had no idea how long the process would go on for. Finally, they let me know I made it to the final round and were flying down the hiring team from San Francisco for the interview of finalists. I had to prepare a lengthy PowerPoint deal review consisting of a an overview of two deals I had one as well as slides about my history and how they applied to the position. I was offered a coaching session with HR previous to the presentation but passed on this.

    The day after I gave a harrowing PPT presentation with subsequent panel interview, I found out that they they hired someone much more senior than myself with a CRM sales background. I was flattered to have made it so far but thought they could have saved me the trouble if they were looking for a person with 10 years sales experience and several years that were directly related. It's an intense process so get ready to run the gauntlet, repeat everything many times over and go above and beyond to get hired here. It was still a beneficial experience for me and since it's Salesforce they can afford to be exacting and lengthy in their approach to new hires.

    Interview Questions
    • Explain how your personality makes you a fit to sell cloud CRM   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Senior Consultant (Cloud Platform) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Salesforce in January 2015.

    Interview Details

    I Applied online after seeing the open position on LinkedIn Got a call from the recruiter promptly in 3 week's time.Had a phone interview with the recruiter who scheduled me with the BI manager in charge of cloud. Not selected (reply came back the very next day).They are Looking for someone with product consulting not services consulting.

    No Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Sales Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 6 weeksinterviewed at Salesforce.

    Interview Details

    I had a total of 5 interviews. The first two were phone screening by a recruiter and then another HR person, the third was another phone screening by the hiring manager, the fourth was in person at the headquarters in SF, the fifth (final presentation round) was in person at the headquarters as well.

    My first 4 interviews went extremely well. I struck a rapport with the interviewers and answered all of the behavioral questions flawlessly. The only difficult part was the fourth interview where high level manager in sales tried to give me a hard time by asking me to conduct a role play where he was my grandfather and I was his grandson setting up a VCR. The object was to have me explain a detailed technical concept to someone poorly equipped to comprehend the details. He kept asking follow up questions and pretending not to understand as a way to test me.

    I got invited for a final round. It was a hypothetical sales presentation to a client team. It would be 30 minutes and I was given information on the fictitious company I would be selling to. They offered me a dry run to give a version of the presentation which would not be evaluated in their final decision. And we set the date for my actual final presentation (due to schedule limitations this was set almost a month later).

    This is where things went south for me.
    * I planned 30 minutes worth of material, without building in time for questions
    * they intentionally interrupted me a lot which threw me off of my rehearsed pitch
    * They played hostile & skeptical
    * I was unable to finish my presentation & demo in the allotted time due to the interruptions
    * I did not take them up on the offer to do a "dry run", which in retrospect was a big mistake (although I made that calculated decision based on my availability and a desire not to 'appear weak' which very bad idea)
    * I believed all the elements in the story/context document I was provided were fictitious, but some of the elements were real such as Salesforce's competition Goldmine (which is what the client was currently using). Had I done enough research I would have spotted this and done a thorough analysis of the benefits of Salesforce over the current *real* product
    * I appeared to have a superficial knowledge of sales, and didn't use basic techniques such as creating a sense of urgency
    *because of them giving me a hard time they made me a little visibly/audibly nervous, they disliked this and became increasingly hostile (actually hostile, not just in the fictitious context)
    *I mostly prepared by giving my presentation to friends and family (who are not very critical), watching their online sales webcasts and creating really really nice slides (I prepared a lot, but not the right way).

    I had a post-interview with the recruiter to talk about the process. He was very respectful and said the team thought I was a stunning candidate until I flubbed the final presentation. He did not offer any specific feedback though.

    Interview Questions
    • Was asked, "Is that how they present at <<my current employer>>" -- Intended as a derogatory quip   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  8.  

    Senior Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 5 daysinterviewed at Salesforce.

    Interview Details

    I was contacted through Linkedin by an internal recruiter who asked for a initial phone call. The recruiter vetted my background, achievements and decided I was a good candidate for an in-person interview. The recruiter had great energy and I was enthusiastic about my interview with the regional VP's.

    The hiring managers were very disinterested - they asked me some token questions about my background and about 10 minutes in said, "do you have any questions for us?"

    I wrapped the interview up early.

    Interview Questions
    • If we cannot tell you what your territory would be or what target accounts you'll have, would you take the job?   Answer Question
    No Offer
    Negative Experience
  9.  

    Senior Account Executive/Sales - Waste of Time Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5+ weeksinterviewed at Salesforce.

    Interview Details

    Applied via Web site. Received a friendly "we're interested in talking to you when are you available response". I replied with my availability and didn't hear back for over a month. No response until 2nd follow up email to check on status.
    Scheduled phone interview - very basic question about experience. Recruiter was late for our call. Really unimpressed with the process and withdrew my application.

    No Offer
    Negative Experience
    Easy Interview
  10. 1 person found this helpful  

    Technical Support Interview

    Anonymous Interview Candidate in San Mateo, CA
    Anonymous Interview Candidate in San Mateo, CA
    Interview Details

    The absolute worst interview I have ever had. I applied for a technical position and expected some technical conversation -- NONE. No one had a clue. Not one manager or technical worker was available. Then there was the writing test. I have a degree from a major university. A High School writing test was not appropriate. I have over 25 years of work experience. I was so put-off by the entire experience that I called the outside recruiter and said the run my application through the shredder. I was embarrassed to have even applied at this place.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  11.  

    Technical Support Analyst Tier II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Salesforce in December 2014.

    Interview Details

    Applied through their website. Was contacted three days later via e-mail by a recruiter. Did an initial phone interview with the recruiter, who scheduled a tech screen interview for the following week. Tech screen interview was fairly pleasant, with not a lot of technical questions asked. Was told that I did well, but because of the holidays it may take a while to hear back and be scheduled for an on-site interview.

    Over a week passed with no feedback. After three more days I emailed two of the recruiters asking for feedback. No reply at all. I know they're hiring again though, because they're now hiring for Technical Support Analyst positions and they've done some expansion of the building lately. I have a feeling they want to bring in Support Analysts at a lower salary than they want to pay Tier II analysts.

    It would have been nice to receive a response to my follow-up e-mail, even if it was just a simple "We've decided to go with a different candidate" canned reply. It worked out for the best though, as I got a better job offer with an awesome company

    Interview Questions
    • If a customer was having a problem browsing our website, what troubleshooting steps would you take?   Answer Question
    No Offer
    Negative Experience
    Easy Interview

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