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Salesforce Accounts Interview Questions

Updated Jan 16, 2015
Updated Jan 16, 2015
62 Interview Reviews

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  1.  

    Account Executive - Small/Medium Business (SMB) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Salesforce.

    Interview Details

    I applied on the company website. I received an email back from an HR recruiter, who scheduled a phone interview. During my phone interview the HR rep seemed very rushed, he spoke so fast I was barely able to take legible notes. It was all very scripted, he sounded like he was reading straight off a script, probably has the same conversation 50 times per day. He went over some deal breakers like travel, office time requirements, location, etc. He also wanted to know if I knew anyone at the company. I felt that I seemed to lose major points for the fact that I did not currently live in the city the office is located, even though I said it would be no problem for me to move there, and I also lost points for not having an inside referral. He went over my background of which I have plenty of experience, education, and qualifications for this position. He explained some details about the process, answered my questions, but it all seemed very rushed, and mechanical. I had more questions, but he seems to cut me off at the end an wrap up the call, saying he was coming up against his next call. He told me he would meet with the hiring manager, then they would get back to me if I was selected to move forward. The next day I received an email stating I was not selected to move forward. Not a big surprise from what I have read and how they conducted this interview, seems you need to currently live in the city, know someone on the inside, and be prepared to become a kool-aid drinking robot.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  2.  

    SMB Sales Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5+ monthsinterviewed at Salesforce.

    Interview Details

    I initially applied through Linkedin and was contacted by a Junior recruiter from their SF office. After that call, the person scheduled me for a follow up HR interview. The second HR hiring manager no-showed on the call and I never heard from them as to why the no-show. Two months later, I get a call from another HR person and they didn't explain but had me restart the process. After three calls (Jr HR, Sr HR, Sales Manager) and a few follow up HR calls to review any other calls, I had no idea how long the process would go on for. Finally, they let me know I made it to the final round and were flying down the hiring team from San Francisco for the interview of finalists. I had to prepare a lengthy PowerPoint deal review consisting of a an overview of two deals I had one as well as slides about my history and how they applied to the position. I was offered a coaching session with HR previous to the presentation but passed on this.

    The day after I gave a harrowing PPT presentation with subsequent panel interview, I found out that they they hired someone much more senior than myself with a CRM sales background. I was flattered to have made it so far but thought they could have saved me the trouble if they were looking for a person with 10 years sales experience and several years that were directly related. It's an intense process so get ready to run the gauntlet, repeat everything many times over and go above and beyond to get hired here. It was still a beneficial experience for me and since it's Salesforce they can afford to be exacting and lengthy in their approach to new hires.

    Interview Questions
    • Explain how your personality makes you a fit to sell cloud CRM   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  3. 1 person found this helpful  

    Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 weeksinterviewed at Salesforce in January 2015.

    Interview Details

    Starts with an internal recruiter, followed by a LOB manager (RVP) in-person interview. Then there is an interview with one or more other LOB managers (could be phone or in person). The last step is a 30 minute preso you have to give to 3 managers. Though this will sound like sour grapes (I wasn't given an offer because of this stage), I felt this was a bit of a no-win situation. You're given a scenario (3 execs who missed last quarter's sales target, looking to improve sales and forecasting) and a slide deck and told to sell SFDC to them. Asking discovery questions is a big deal to them, but you've got to be done in 30 minutes (and the deck is 17 slides long). I got hit with a major curveball early in the discussion by the "CIO" - "Microsoft is offering their CRM for free, and we don't have funds at the end of this fiscal year, and we already have a team of .NET developers in-house, so why should we spend money on SFDC?" Good luck answering that one. Another funny one - my interview was 1/15, but the "CIO" tells me (during this meeting) that it's October and they have very little time until the end of the year (this factoid wasn't part of the scenario). Tell me, who walks into a meeting and doesn't know what day it is? That element was unrealistic. This did a good job of derailing a short meeting, and I never got to the Next Steps portion. I was told the next morning that I wouldn't be getting an offer because of poor discovery questions (who is the decision maker, timeline to decide), failure to secure next steps, and failure to differentiate between SFDC and MSFT. (Sidenote, the recruiter's prep email indicated that any question about SFDC/MSFT should be seen as a cloud/on-premise issue and answered as such, which is what I did. And it was summarily shot down.)

    Another piece of information for those wanting a job at SFDC (I thought I did). I was "warned" by the gent who would have become my LOB manager that this is a "younger" crowd with a "young mindset" - meaning they don't have families, are willing to work late, go out to bars after working and basically work becomes their life. I'm a little older than that (18 years in the market). They also require daily commutes to the office. I've telecommuted for nearly a decade and was reticent to return to rush hour, so maybe not getting an offer was a good thing for me.

    Anyway, I hope this helps in your interview prep and career decisions.

    Interview Questions
    • How will you handle working with a team of predominantly younger people?   View Answer
    No Offer
    Negative Experience
    Difficult Interview
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  5.  

    Senior Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 5 daysinterviewed at Salesforce.

    Interview Details

    I was contacted through Linkedin by an internal recruiter who asked for a initial phone call. The recruiter vetted my background, achievements and decided I was a good candidate for an in-person interview. The recruiter had great energy and I was enthusiastic about my interview with the regional VP's.

    The hiring managers were very disinterested - they asked me some token questions about my background and about 10 minutes in said, "do you have any questions for us?"

    I wrapped the interview up early.

    Interview Questions
    • If we cannot tell you what your territory would be or what target accounts you'll have, would you take the job?   Answer Question
    No Offer
    Negative Experience
  6.  

    Senior Account Executive/Sales - Waste of Time Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5+ weeksinterviewed at Salesforce.

    Interview Details

    Applied via Web site. Received a friendly "we're interested in talking to you when are you available response". I replied with my availability and didn't hear back for over a month. No response until 2nd follow up email to check on status.
    Scheduled phone interview - very basic question about experience. Recruiter was late for our call. Really unimpressed with the process and withdrew my application.

    No Offer
    Negative Experience
    Easy Interview
  7. 5 people found this helpful  

    Account Executive - Small/Medium Business (SMB) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 5+ weeksinterviewed at Salesforce.

    Interview Details

    The process was very long and detailed. The interviews are extremely difficult and detailed. You must have all of your facts straight about your past compensation, rankings, deals, lost deals, etc. My first two interviews were over the phone and the final was in person. I would recommend preparing extremely well for these interviews. Know the product better than anyone. Know the culture better than anyone. If you are a difficult person to get along with or a confrontational personality...forget it. They are the best and they only hire top talent. The most important thing to them is that you will work well with your co-workers. It means everything at the end of the day. Also employee referrals are about 75% of the external hires.

    Interview Questions
    • "Explain the service cloud to your grandmother"
      "How would you react if someone called into your accounts"
      "Who is our head of global sales"
      "Explain the cloud to me"
       
      Answer Question
    Negotiation Details
    No negotiation but the offer phase lasted very long. It took 3 weeks to hear back after the interview.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Senior Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 12+ monthsinterviewed at Salesforce.

    Interview Details

    I was referred by a fried so the process was actually very easy for me. today its much harder and you have to run through a panel of people as well as give the corporate pitch.

    Accepted Offer
    Positive Experience
    Average Interview
  9. 5 people found this helpful  

    RSI Partner Account Manager Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied online. The process took 6 weeksinterviewed at Salesforce in May 2014.

    Interview Details

    Got a call from recruiter first after I submit the resume on line. Then, I was scheduled on a call with hiring manager. After that, I had onsite interview panel with 4 people for 2 hours. People were nice and friendly though. But they have some tough questions.

    Interview Questions
    • Where else you applied besides salesforce.com?
      What would you do to get to know people here when you first start?
       
      View Answer
    No Offer
    Positive Experience
    Average Interview
  10. 3 people found this helpful  

    Senior Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Salesforce in April 2014.

    Interview Details

    Although the recruiter seemed naive and inexperienced, all of the subsequent interviews were very positive. I had to have 5 interviews in order to get the offer. The process was only 2-3 weeks. I was impressed with all of the interviewers which made me want to work for the company. I did not have to present a pitch like other candidates have stated.

    Interview Questions
    Negotiation Details
    I did not negotiate, but probably had an opportunity to do so.
    Accepted Offer
    Positive Experience
    Average Interview
  11. 12 people found this helpful  

    Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2+ monthsinterviewed at Salesforce.

    Interview Details

    The interview process is very thorough from the first contact with HR and every step along the way. You need to deliver a presentation, take your time and prepare -- it counts! You will stand out by asking good questions. To get a feel of the company culture, read “Behind the Cloud” by Marc Benioff.

    Interview Questions
    • Tell me why we should hire you over another candidate?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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