Sallie Mae Interview Questions

Updated Aug 21, 2014
Updated Aug 21, 2014
36 Interview Reviews

Interview Experience

Interview Experience

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19%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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36 Candidate Interview Reviews Back to all interviews

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  1.  

    Administrative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Sallie Mae.

    Interview Details

    Applied Online. Interview with HR and brought in for 1 on 1 interview. It all took only two weeks from start finish. HR was very nice and easy to work with.

    Interview Questions
    Accepted Offer
    Average Interview
  2.  

    Claims Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Sallie Mae.

    Interview Details

    It was a pretty easy process. I had one interview with two supervisors and they just asked basic "what would you do in this scenario" type questions. There were also a lot of questions about past job experiences about dealing with customers and coworkers. Also, they asked why I chose to work at Sallie Mae. I said it was a good company to work for and there was a lot of potential for growth within the company.

    Interview Questions
    • Nothing was too difficult or unexpected.. just be prepared to answer questions they ask about past job experiences   Answer Question
    Accepted Offer
    Easy Interview
  3.  

    Client Relations Specialist Interview

    Anonymous Interview Candidate  in  Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Sallie Mae in July 2010.

    Interview Details

    2 Interviews Just be prepared and answer all the questions that is asked of you
    2 interview process Background check is mandatory It is good to have a series 6 License

    Interview Questions
    Declined Offer
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Hanover, PA
    Anonymous Interview Candidate in Hanover, PA
    Application Details

    I applied online. The process took 1+ week - interviewed at Sallie Mae in May 2010.

    Interview Details

    This was for a summer job - we were brought in as a group and the general proceedings of the next hour or so were explained to us. Then, one by one, we were brought into the interview room with 2 members of the hiring team who asked us questions which were mostly directly related to dealing with upset customers. We did a mock phone call - basically, if you have even the slightest amount of people skills - you should be able to land this job. Also, there was a computer typing test at some point - you need to be able to type at a decent clip.

    Interview Questions
    Negotiation Details
    This was an hourly summer job, so negotiations were non-existent.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Servicing Specialist Interview

    Anonymous Interview Candidate  in  Wilkes-Barre, PA
    Anonymous Interview Candidate in Wilkes-Barre, PA
    Application Details

    I applied online. The process took 1+ week - interviewed at Sallie Mae in April 2014.

    Interview Details

    I filled out an application online and received an email the next day to schedule an in-person interview. I went to the in-person interview and a few days later I was called for a phone interview. A few days later I was offered the position over the phone. Then they performed a background check and drug test.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Senior Director Interview

    Anonymous Interview Candidate  in  Newark, DE
    Anonymous Interview Candidate in Newark, DE
    Application Details

    I applied online. The process took 8 weeks - interviewed at Sallie Mae in February 2014.

    Interview Details

    Applied online. Had a phone screen with HR to assess what I was looking for in my next role and ensure I understood the role's needs. Had a round of in-person interviews with 6 people. Had a follow up phone interview at my request with the hiring manager because we didn't have enough time in person.

    Interview Questions
    • None of the questions were particularly hard. Typical behavioral interviews - "tell me about a time when you <blank>." Most were just conversations to assess fit with the team.   Answer Question
    Reasons for Declining

    The base salary wasn't enough to get me to move and I was expecting a better offer from another company.

    Declined Offer
    Positive Experience
    Average Interview
  8.  

    Marketing Director Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeks - interviewed at Sallie Mae.

    Interview Details

    Run by internal recruiters that typically have little knowledge of the actual job functions for which they are hiring, the process can be slow. Once you get to the hiring manager it moves more quickly, but the beginning can be slow. Be sure to tailor your resume to the language in the job posting. It's often the only way the recruiter can link the position with your skills.

    Interview Questions
    • Why do you think SallieMae is negatively portrayed by the media?   Answer Question
    Accepted Offer
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Wilkes-Barre, PA
    Anonymous Interview Candidate in Wilkes-Barre, PA
    Application Details

    I applied online. The process took 3 weeks - interviewed at Sallie Mae in November 2012.

    Interview Details

    First application, turned down for over qualification, second application, turned down,under qualified for the same position. a friend told me to apply again and I was called in for a group interview.
    Next two interviews were over the phone. I was sent an email with the job offer

    Interview Questions
    • Did I ever go out of the way for a client that was beyond the scope of my position?   View Answer
    Negotiation Details
    there wasn't any. job was offered and I accepted, was given a work schedule and salary offer. was then sent for drug testing and there is a background check with this position
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Telecom Analyst Interview

    Anonymous Interview Candidate  in  Fishers, IN
    Anonymous Interview Candidate in Fishers, IN
    Application Details

    I applied in-person. The process took 2 days - interviewed at Sallie Mae.

    Interview Details

    Explain what experience you have.

    Interview Questions
    Negotiation Details
    No negotiation. Was way more than what I was currently making at my previous "Mom and Pop" employer.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Technical Analyst Interview

    Anonymous Interview Candidate  in  Reston, VA
    Anonymous Interview Candidate in Reston, VA
    Application Details

    I applied through a recruiter. The process took 1+ week - interviewed at Sallie Mae in May 2009.

    Interview Details

    This was a .NET Software Developer direct hire full time position.

    I went through one of their agencies Princeton Information. They did an initial online/phone test.

    Then I was submitted to Sallie Mae. The hiring Manager did a phone screen.

    Then they called for an on site interview with the Architect and the hiring Manager individually. There was no panel interview; so that was strange compared to other firms I later interviewed at.

    Interview Questions
    • On Site question: Draw a system or deployment diagram of a web application.   Answer Question
    Negotiation Details
    Since I went through a recruiter at a staffing agency, the salary was pre-negotiated.
    Accepted Offer
    Positive Experience
    Average Interview

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