Scotiabank Customer Service Representative Interview Questions

Updated Feb 9, 2015
Updated Feb 9, 2015
11 Interview Reviews

Interview Experience

Interview Experience

55%
33%
11%

Getting an Interview

Getting an Interview

32%
22%
22%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy

11 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Employee
Anonymous Employee
Application Details

I applied through a recruiter – interviewed at Scotiabank.

Interview Details

Got a call few months later after I handed in resume. Went in few days later and the environment was nice, they were relatively busy when I went in. The interviewer was nice, I had to wait a bit for her to get prepared.

Interview Questions
  • tell me about yourself and explain the jobs that were done   Answer Question
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for Scotiabank

  1.  

    Customer Services Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a weekinterviewed at Scotiabank.

    Interview Details

    Applied online. Contacted for a phone interview the next week. If you pass the phone interview, then you will be brought into the branch for a second (mostly behavioral interview).

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  2.  

    Customer Services Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied in-person – interviewed at Scotiabank.

    Interview Details

    Handed in my resume in person and got a call a month later then interviewed for 50mins by supervisor and manager customer service. Basically they were trying to know more about the candidate, including his/her work history, academic training, personal life and characteristics ......now waiting for the result

    Interview Questions
    • they started the interview by asking what my academic training and previous experience would contribute to the job, then they asked other questions based on my answers. Another one was "what sets you apart"   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3. 6 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a weekinterviewed at Scotiabank in August 2014.

    Interview Details

    I was given an date to make the telephone interview for 2:30 the following day. On that day I waited nervously and excitedly, believing that I could kill the interview. Well, 3:00 rolled by, then 3:30 and then at 4:30, she calls. I asked her why she did not call earlier and she lied to me, stating she told me it was 2:30 my time which is the time I expected then changed it to 3:30 my time which still did not explain her calling me at 4:30. I was unable to do the interview at the time and she told me she would re-schedule but I have not heard back from her. This lady has made her company look really bad to me, calling me 2 hours late and then lying to me. It is not acceptable for someone going to an interview to be 2 hours late, so why should it be acceptable to the interviewer to be late and then lie about it. Scotiabank has left me feeling like someone in the company needs to get their act together. Makes me wonder how many other candidate she has screwed over.

    No Offer
    Negative Experience
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 2 people found this helpful  

    Customer Services Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at Scotiabank.

    Interview Details

    I sent application to HR manager, and interview was set in the next week. Interview questions were simple, such as why you want to be a teller, why scotiabank, plus some behavior question. Usually it takes 30 min, I am done within 20 min.

    Interview Questions
    No Offer
    Average Interview
  6.  

    Customer Services Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Applied through Seneca Co-op program. Phone interview, then in person.

    Interview Questions
    • General questions...strengths weakness, why scotiabank, why CSR   Answer Question
    No Offer
  7.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    interviewed at Scotiabank in December 2013.

    Interview Details

    I had an face-to-face interview with two branch managers. Each of them asked me more than 10 questions. Most are common behavior questions.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at Scotiabank.

    Interview Details

    I got the first face to face interview with HR, it took about 45 minutes to ask about my previous working experience and asked if I have CSC. next week, they will call me for a phone interview based on behavioral questions.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied in-person. The process took 3 weeksinterviewed at Scotiabank in April 2013.

    Interview Details

    Went through a friend's referral, was called on for interview the next week

    Interview Questions
    • Do you want to go back to school in near future? was prepared for everything but that   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Customer Services Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at Scotiabank in November 2009.

    Interview Details

    Original Prescreen to talk about position and the bank. Moved on to a more intense behavioral interview, questions such as:
    Tell me about a time you gave excellent customer service? etc...

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

Work at Scotiabank? Share Your Experiences

Scotiabank

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.