Scotiabank
3.4 of 5 472 reviews
www.scotiabank.com Toronto, Canada 5000+ Employees

Scotiabank Customer Service Representative Interview Questions & Reviews

Updated Jun 6, 2014

Getting the Interview 

41%
41%
16%

Interview Experience 

60%
40%
0%

Interview Difficulty 

Average Difficulty
7 candidate interviews Back to all interview questions
Relevance Date Difficulty
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No Offer

Neutral Experience

Average Interview

Customer Services Representative Interview

Customer Services Representative

I applied through an employee referral and the process took 1 week - interviewed at Scotiabank.

Interview Details – I sent application to HR manager, and interview was set in the next week. Interview questions were simple, such as why you want to be a teller, why scotiabank, plus some behavior question. Usually it takes 30 min, I am done within 20 min.

Interview Question – What is the biggest challenge working here   Answer Question

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No Offer

Neutral Experience

Customer Services Representative Interview

Customer Services Representative

Interviewed at Scotiabank

Interview Details – Applied through Seneca Co-op program. Phone interview, then in person.

Interview Question – General questions...strengths weakness, why scotiabank, why CSR   Answer Question

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No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON (Canada)

I interviewed at Scotiabank in December 2013.

Interview Details – I had an face-to-face interview with two branch managers. Each of them asked me more than 10 questions. Most are common behavior questions.

Interview Question – How you deal with difficult clients?   Answer Question

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1 person found this helpful

No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied through college or university and the process took 2 weeks - interviewed at Scotiabank.

Interview Details – I got the first face to face interview with HR, it took about 45 minutes to ask about my previous working experience and asked if I have CSC. next week, they will call me for a phone interview based on behavioral questions.

Interview Question – tell me a time when you failed   Answer Question

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No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied in-person and the process took 3 weeks - interviewed at Scotiabank in April 2013.

Interview Details – Went through a friend's referral, was called on for interview the next week

Interview Question – Do you want to go back to school in near future? was prepared for everything but that   Answer Question

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1 person found this helpful

No Offer

Neutral Experience

Average Interview

Customer Services Representative Interview

Customer Services Representative
Toronto, ON (Canada)

I applied through college or university and the process took 3 weeks - interviewed at Scotiabank in November 2009.

Interview Details – Original Prescreen to talk about position and the bank. Moved on to a more intense behavioral interview, questions such as:
Tell me about a time you gave excellent customer service? etc...

Interview Question – Tell me about a time you have to persuade someone?   Answer Question

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No Offer

Positive Experience

Difficult Interview

Customer Services Representative Interview

Customer Services Representative
Kitchener, ON (Canada)

I applied in-person and the process took 2 weeks - interviewed at Scotiabank in September 2009.

Interview Details – got a call to come in for an interview the next morning ,interview was ok..mostly behavorial questions, the questions were already written on a sheet ,so it was a formal interview not like one where u answer the questions and then they take it from there, i personally feel that u can do alot better on those type of interviews ,asked for a lot of examples from work. got a call after a week ,that they had decided to hire somebody else.

Interview Questions

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