Scotiabank Customer Service Representative Interview Questions

Updated Jun 27, 2015
27 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Moncton, NB (Canada)
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 1 dayinterviewed at Scotiabank (Moncton, NB (Canada)).

Interview

typical questions and scenarios, alot of tell us about a time when.......regarding customer service. Tell us about a time when a customer was upset or irate and how you handled it?

Interview Questions

  • tell us about a time when a customer was upset and how you handled it   Answer Question

Other Interview Reviews for Scotiabank

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at Scotiabank.

    Interview

    Applied in-person as nothing was listed online. Months later they called on the phone to set up an interview. Asked behavioral and situational questions regarding how to handle problems from your job experience, as well as availability, pay and other technical questions.

    Interview Questions

    • Describe a time when you didn't have enough time to complete 2 equally important things and how did you approach this?

      How did you sell/promote something that someone didn't want at first?
       
      Answer Question

    Negotiation

    No negotiation.

  2.  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied through an employee referral – interviewed at Scotiabank.

    Interview

    It was a typical interview process, there was the whole "tell me about yourself" and then couple of behavioural questions like how would you deal with a situation like this... and tell me when you were in a situation like this and how did you handle it?

    Interview Questions

  3. Helpful (10)  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3 weeksinterviewed at Scotiabank.

    Interview

    I went to drop off my resume at a branch and spoke with the Branch Manager. This is usually not typical, as we tell potential candidates to apply online. (This was also 4 years ago so policies may have changed).

    After following up, I was called in for an interview. Took place at a branch in an office, with both the supervisor and Manager of Customer Service. Ensure you talk about customer-facing positions when possible. They hire based on attitude and willingness to learn - all the technical stuff can be learned on the job!

    Interview Questions

    • Mostly behavioural questions. I was asked about a time I led a team and failed. What would I do differently?   Answer Question
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  5. Helpful (9)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Halifax, NS (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Scotiabank (Halifax, NS (Canada)).

    Interview

    two interviews: First is on the phone and goes over job experience, behavioral examples from previous positions. (Describe a situation when..) Second interview is in person. They want to make sure you are a good fit personality wise. Be prepared for an extensive background check. The in person was with two managers, one of which will probably be yours. Weird question was asking if you would ever go sky diving. Also... they like when you are positive about Scotiabank, like their advertisements. They are very positive in the office.

    Interview Questions

    • Describe a situation you had to give someone bad news and how you dealt with it   Answer Question
  6. Helpful (6)  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Burlington, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took a weekinterviewed at Scotiabank (Burlington, ON (Canada)) in July 2014.

    Interview

    Getting a call to come in on a specific date after talking on the phone with the manager. Interviewed twice, once with the MCS, once with CSS as well. They were super friendly and asked about the kind of person I am. Anyone can learn the job easy, they just want someone with good customer service skills.

    Interview Questions

    • What can you bring to Scotiabank to make the service you give to customers the most excellent?   Answer Question
  7. Helpful (2)  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Scotiabank.

    Interview

    I was called about a week after sending in my resume. It was by the HR recruiter. I had a series of 4 interviews, 1 was a bilingual test for French and English over the phone, 5 min conversation. the other was an online simulation. I then had an over the phone conversation for about an hour with the recruiter about my experiences and she asked a bunch of difficult scenario questions. My final interview was in person at the call center. It was with two people and not as complicated as the phone interview.

    Interview Questions

    • Tell me a time when I received great customer service.   Answer Question

    Negotiation

    There was none

  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at Scotiabank.

    Interview

    I randomly dropped in to my home branch and asked to speak to the manager/supervisor. I told them who I was and my background and asked if they were hiring. Turns out they just started interviewing that day and set an interview time for me.

    I interviewed a week after that visit, got a call back after 2 days. Was asked to come in a few days after to sign paperwork.

    Interview Questions

    • Nothing unexpected. Focused on behavioural questions related to sales, customer service, and flexibility.   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    when in handed my resume to the MSC and got a spot interview, then got called back for another with branch manager then hired.

    Interview Questions

    • like most interviews, asked you questions regarding your career path, situational questions, and previous experiences   Answer Question
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 5 daysinterviewed at Scotiabank (Toronto, ON (Canada)) in January 2014.

    Interview

    The interview was not to difficult. They asked questions about working with teams, leadership, solving customer problems. It was a typical interview like any other retail interview. Just speak clearly, smile and you're good.

    Interview Questions

    • Give an example of a time you had to deal with a difficult customer   Answer Question

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