Scotiabank
3.4 of 5 472 reviews
www.scotiabank.com Toronto, Canada 5000+ Employees

Scotiabank Customer Service Representative Interview Questions & Reviews

Updated May 26, 2014
All Interviews Received Offers

Getting the Interview 

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Interview Experience 

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Interview Difficulty 

Average Difficulty
17 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Average Interview

Customer Services Representative Interview

Customer Services Representative

I applied online and the process took 2 weeks - interviewed at Scotiabank.

Interview Details – I was called about a week after sending in my resume. It was by the HR recruiter. I had a series of 4 interviews, 1 was a bilingual test for French and English over the phone, 5 min conversation. the other was an online simulation. I then had an over the phone conversation for about an hour with the recruiter about my experiences and she asked a bunch of difficult scenario questions. My final interview was in person at the call center. It was with two people and not as complicated as the phone interview.

Interview Question – Tell me a time when I received great customer service.   Answer Question

Negotiation Details – There was none

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied in-person and the process took 2 weeks - interviewed at Scotiabank.

Interview Details – I randomly dropped in to my home branch and asked to speak to the manager/supervisor. I told them who I was and my background and asked if they were hiring. Turns out they just started interviewing that day and set an interview time for me.

I interviewed a week after that visit, got a call back after 2 days. Was asked to come in a few days after to sign paperwork.

Interview Question – Nothing unexpected. Focused on behavioural questions related to sales, customer service, and flexibility.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Lethbridge, AB (Canada)

I applied online and the process took 1 week - interviewed at Scotiabank in November 2013.

Interview Details – one to one interviewed by customer service supervisor. Situation based questions required example to be provided, such as your ability regarding prioritization, efficiency, team work, whether or not be able to feel and understand in other people's shoes.

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Scotiabank

Interview Details – when in handed my resume to the MSC and got a spot interview, then got called back for another with branch manager then hired.

Interview Question – like most interviews, asked you questions regarding your career path, situational questions, and previous experiences   Answer Question

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Declined Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied through college or university and the process took 1 week - interviewed at Scotiabank in March 2013.

Interview Details – Very straight forward. Asked mostly behavioural type questions.

Interview Question – Biggest failure   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Edmonton, AB (Canada)

I applied through a recruiter and the process took 3 weeks - interviewed at Scotiabank in September 2013.

Interview Details – Applied online, didn't get a call for 2 or more months. 3 interviews, First was pretty basic, general questions "why Scotiabank?" "experience". Second interview was more situational, ask a question, give a specific answer and outcome. HR hiring did 1 and 2nd interview, Lady was super friendly. Third interview was a branch interview with 2 managers. They were very friendly so it was easy to answer questions. It was pretty basic, a couple questions on experience and customer focus.

Interview Question – There were a few questions that were expected but worded unexpectedly about be empathy towards a customer and persuading someone.   Answer Question

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2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Services Representative Interview

Customer Services Representative
Edmonton, AB (Canada)

I applied through an employee referral and the process took 1 week - interviewed at Scotiabank in April 2013.

Interview Details – The interview was a question answer, questions were printed out in advance and the interviewer was writing my response below each questions. Some behavior questions were there.

Interview Question – Describe what is "friendly" means.   View Answer

Negotiation Details – I have received an email with the offer. I simply set up a meeting where I had to sign the papers. I did not negotiate anything because I was satisfied with the offer to begin with.

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1 person found this helpful

Accepted Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative

I applied in-person and interviewed at Scotiabank.

Interview Details – Submitted resume in person, received call to come in within 2 weeks, one interview. Interview is set by the company, so interviewer read from the proposed list of questions. About an hour, almost. The most questions I've had to answer in an interview. One interviewer. Good sense of humour, so it wasn't too intense.

Interview Question – The typical "where do you expect to be in 5 years?" Not because unexpected, but worried I should want to still be with the company. My honesty was ok though.   Answer Question

Negotiation Details – Knew negotiating wage, hours etc. not worthwhile. They were hiring for a certain amount of hours and wage already, determined by the budget they have at the branch level.

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Calgary, AB (Canada)

I applied through an employee referral and the process took 2+ weeks - interviewed at Scotiabank in June 2012.

Interview Details – Just 1:1 interview asking questions to previous employment questions.

Interview Question – There wasn't any, the hardest maybe is to ask how much they wanted to pay   Answer Question

Negotiation Details – There wasn't any negotiation, its just answering questions from sample questions to test the knowledge and attitude for customer service.

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied in-person and the process took 2+ weeks - interviewed at Scotiabank.

Interview Details – a 1 on 1 interview with the hiring manager

Interview Question – tell me a situation that you solve a problem from the other's respect. lots of scenario questions   Answer Question

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