Scotiabank Customer Service Representative Interview Questions

Updated May 26, 2014
Updated May 26, 2014
17 Interview Reviews

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Customer Services Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 weeks - interviewed at Scotiabank.

Interview Details

I was called about a week after sending in my resume. It was by the HR recruiter. I had a series of 4 interviews, 1 was a bilingual test for French and English over the phone, 5 min conversation. the other was an online simulation. I then had an over the phone conversation for about an hour with the recruiter about my experiences and she asked a bunch of difficult scenario questions. My final interview was in person at the call center. It was with two people and not as complicated as the phone interview.

Interview Questions
  • Tell me a time when I received great customer service.   Answer Question
Negotiation Details
There was none
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Scotiabank

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 weeks - interviewed at Scotiabank.

    Interview Details

    I randomly dropped in to my home branch and asked to speak to the manager/supervisor. I told them who I was and my background and asked if they were hiring. Turns out they just started interviewing that day and set an interview time for me.

    I interviewed a week after that visit, got a call back after 2 days. Was asked to come in a few days after to sign paperwork.

    Interview Questions
    • Nothing unexpected. Focused on behavioural questions related to sales, customer service, and flexibility.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Lethbridge, AB (Canada)
    Anonymous Interview Candidate in Lethbridge, AB (Canada)
    Application Details

    I applied online. The process took 1 week - interviewed at Scotiabank in November 2013.

    Interview Details

    one to one interviewed by customer service supervisor. Situation based questions required example to be provided, such as your ability regarding prioritization, efficiency, team work, whether or not be able to feel and understand in other people's shoes.

    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    when in handed my resume to the MSC and got a spot interview, then got called back for another with branch manager then hired.

    Interview Questions
    • like most interviews, asked you questions regarding your career path, situational questions, and previous experiences   Answer Question
    Accepted Offer
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 1 week - interviewed at Scotiabank in March 2013.

    Interview Details

    Very straight forward. Asked mostly behavioural type questions.

    Interview Questions
    Declined Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Edmonton, AB (Canada)
    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Application Details

    I applied through a recruiter. The process took 3 weeks - interviewed at Scotiabank in September 2013.

    Interview Details

    Applied online, didn't get a call for 2 or more months. 3 interviews, First was pretty basic, general questions "why Scotiabank?" "experience". Second interview was more situational, ask a question, give a specific answer and outcome. HR hiring did 1 and 2nd interview, Lady was super friendly. Third interview was a branch interview with 2 managers. They were very friendly so it was easy to answer questions. It was pretty basic, a couple questions on experience and customer focus.

    Interview Questions
    • There were a few questions that were expected but worded unexpectedly about be empathy towards a customer and persuading someone.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 2 people found this helpful  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Edmonton, AB (Canada)
    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Application Details

    I applied through an employee referral. The process took 1 week - interviewed at Scotiabank in April 2013.

    Interview Details

    The interview was a question answer, questions were printed out in advance and the interviewer was writing my response below each questions. Some behavior questions were there.

    Interview Questions
    Negotiation Details
    I have received an email with the offer. I simply set up a meeting where I had to sign the papers. I did not negotiate anything because I was satisfied with the offer to begin with.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person - interviewed at Scotiabank.

    Interview Details

    Submitted resume in person, received call to come in within 2 weeks, one interview. Interview is set by the company, so interviewer read from the proposed list of questions. About an hour, almost. The most questions I've had to answer in an interview. One interviewer. Good sense of humour, so it wasn't too intense.

    Interview Questions
    • The typical "where do you expect to be in 5 years?" Not because unexpected, but worried I should want to still be with the company. My honesty was ok though.   Answer Question
    Negotiation Details
    Knew negotiating wage, hours etc. not worthwhile. They were hiring for a certain amount of hours and wage already, determined by the budget they have at the branch level.
    Accepted Offer
    Difficult Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied through an employee referral. The process took 2+ weeks - interviewed at Scotiabank in June 2012.

    Interview Details

    Just 1:1 interview asking questions to previous employment questions.

    Interview Questions
    • There wasn't any, the hardest maybe is to ask how much they wanted to pay   Answer Question
    Negotiation Details
    There wasn't any negotiation, its just answering questions from sample questions to test the knowledge and attitude for customer service.
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2+ weeks - interviewed at Scotiabank.

    Interview Details

    a 1 on 1 interview with the hiring manager

    Interview Questions
    • tell me a situation that you solve a problem from the other's respect. lots of scenario questions   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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