Scotiabank

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Scotiabank Customer Service Representative Interview Questions

Updated Nov 9, 2014
Updated Nov 9, 2014
22 Interview Reviews

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3 people found this helpful  

Customer Services Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person. The process took 3 weeksinterviewed at Scotiabank.

Interview Details

I went to drop off my resume at a branch and spoke with the Branch Manager. This is usually not typical, as we tell potential candidates to apply online. (This was also 4 years ago so policies may have changed).

After following up, I was called in for an interview. Took place at a branch in an office, with both the supervisor and Manager of Customer Service. Ensure you talk about customer-facing positions when possible. They hire based on attitude and willingness to learn - all the technical stuff can be learned on the job!

Interview Questions
  • Mostly behavioural questions. I was asked about a time I led a team and failed. What would I do differently?   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Scotiabank

  1. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Halifax, NS (Canada)
    Anonymous Interview Candidate in Halifax, NS (Canada)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Scotiabank.

    Interview Details

    two interviews: First is on the phone and goes over job experience, behavioral examples from previous positions. (Describe a situation when..) Second interview is in person. They want to make sure you are a good fit personality wise. Be prepared for an extensive background check. The in person was with two managers, one of which will probably be yours. Weird question was asking if you would ever go sky diving. Also... they like when you are positive about Scotiabank, like their advertisements. They are very positive in the office.

    Interview Questions
    • Describe a situation you had to give someone bad news and how you dealt with it   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Burlington, ON (Canada)
    Anonymous Interview Candidate in Burlington, ON (Canada)
    Application Details

    I applied in-person. The process took a weekinterviewed at Scotiabank in July 2014.

    Interview Details

    Getting a call to come in on a specific date after talking on the phone with the manager. Interviewed twice, once with the MCS, once with CSS as well. They were super friendly and asked about the kind of person I am. Anyone can learn the job easy, they just want someone with good customer service skills.

    Interview Questions
    • What can you bring to Scotiabank to make the service you give to customers the most excellent?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Customer Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Scotiabank.

    Interview Details

    I was called about a week after sending in my resume. It was by the HR recruiter. I had a series of 4 interviews, 1 was a bilingual test for French and English over the phone, 5 min conversation. the other was an online simulation. I then had an over the phone conversation for about an hour with the recruiter about my experiences and she asked a bunch of difficult scenario questions. My final interview was in person at the call center. It was with two people and not as complicated as the phone interview.

    Interview Questions
    • Tell me a time when I received great customer service.   Answer Question
    Negotiation Details
    There was none
    Accepted Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Scotiabank.

    Interview Details

    I randomly dropped in to my home branch and asked to speak to the manager/supervisor. I told them who I was and my background and asked if they were hiring. Turns out they just started interviewing that day and set an interview time for me.

    I interviewed a week after that visit, got a call back after 2 days. Was asked to come in a few days after to sign paperwork.

    Interview Questions
    • Nothing unexpected. Focused on behavioural questions related to sales, customer service, and flexibility.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    when in handed my resume to the MSC and got a spot interview, then got called back for another with branch manager then hired.

    Interview Questions
    • like most interviews, asked you questions regarding your career path, situational questions, and previous experiences   Answer Question
    Accepted Offer
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Lethbridge, AB (Canada)
    Anonymous Interview Candidate in Lethbridge, AB (Canada)
    Application Details

    I applied online. The process took a weekinterviewed at Scotiabank in November 2013.

    Interview Details

    one to one interviewed by customer service supervisor. Situation based questions required example to be provided, such as your ability regarding prioritization, efficiency, team work, whether or not be able to feel and understand in other people's shoes.

    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Application Details

    I applied through a recruiter. The process took 3 weeksinterviewed at Scotiabank in September 2013.

    Interview Details

    Applied online, didn't get a call for 2 or more months. 3 interviews, First was pretty basic, general questions "why Scotiabank?" "experience". Second interview was more situational, ask a question, give a specific answer and outcome. HR hiring did 1 and 2nd interview, Lady was super friendly. Third interview was a branch interview with 2 managers. They were very friendly so it was easy to answer questions. It was pretty basic, a couple questions on experience and customer focus.

    Interview Questions
    • There were a few questions that were expected but worded unexpectedly about be empathy towards a customer and persuading someone.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at Scotiabank.

    Interview Details

    Submitted resume in person, received call to come in within 2 weeks, one interview. Interview is set by the company, so interviewer read from the proposed list of questions. About an hour, almost. The most questions I've had to answer in an interview. One interviewer. Good sense of humour, so it wasn't too intense.

    Interview Questions
    • The typical "where do you expect to be in 5 years?" Not because unexpected, but worried I should want to still be with the company. My honesty was ok though.   Answer Question
    Negotiation Details
    Knew negotiating wage, hours etc. not worthwhile. They were hiring for a certain amount of hours and wage already, determined by the budget they have at the branch level.
    Accepted Offer
    Difficult Interview
  10. 2 people found this helpful  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at Scotiabank in April 2013.

    Interview Details

    The interview was a question answer, questions were printed out in advance and the interviewer was writing my response below each questions. Some behavior questions were there.

    Interview Questions
    Negotiation Details
    I have received an email with the offer. I simply set up a meeting where I had to sign the papers. I did not negotiate anything because I was satisfied with the offer to begin with.
    Accepted Offer
    Positive Experience
    Easy Interview

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