Scotiabank Personal Banking Officer Interview Questions & Reviews

Updated Aug 1, 2014
Updated Aug 1, 2014
18 interviews

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18 Candidate Interview Reviews Back to all interviews

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Personal Banking Officer Interview

Anonymous Employee  in  Toronto, ON (Canada)
Anonymous Employee in Toronto, ON (Canada)
Application Details

I interviewed online. The process took 3 weeks - interviewed at Scotiabank in July 2014.

Interview Details

Got a phone called to know the first phone interview time. First phone interview, questions all from resume, and any sales experience and details, it took 2 weeks to know the result; and second phone interview, focus on behaviour questions, so many questions from their book. and got refuse email the coming week.

Interview Questions
  • a example to promote a product which customer doesn't want, and result.   Answer Question
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for Scotiabank

  1.  

    Personal Banking Officer Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    I just got the 1st interview through. It was taking place by phone. It was pretty basic. The interviewer will ask you about your background and nothing tricky. You just need to know what the job is and your experience, how you can use your knowledge. Just try to be confident and smooth. Essentially, you are dealing with people either case.

    Interview Questions
    No Offer
  2.  

    Personal Banking Officer Interview

    Anonymous Employee  in  Edmonton, AB (Canada)
    Anonymous Employee in Edmonton, AB (Canada)
    Application Details

    I interviewed online - interviewed at Scotiabank in May 2014.

    Interview Details

    Phone interview: it takes about 20 minutes. Ask for some basic questions. The recruiter is from Toronto. Her voice sounds nice and friendly. I still waiting for the feedback from her.

    Interview Questions
    • Why do you want to be a personal banker officer?
      What's your weakness?
      Why choose Scotiabank?
        View Answer
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Personal Banking Officer Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Scotiabank in January 2013.

    Interview Details

    Got an email for a phone interview, did the first phone interview, kind of general questions,
    weakness, strength, why Scotiabank, and why personal banking officer.

    No Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Personal Banking Officer Interview

    Anonymous Employee  in  Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at Scotiabank.

    Interview Details

    I applied thru Workopolis, wait for 2 weeks until the 1st phone interview, questions about scanning my backgrounds, initiative, strength/weakness and understanding of the position, also mainly asked my sales experience. Now the 2nd phone interview will be this week focus on behaviour questions.

    Interview Questions
    • what reasons make you want to help people in financial area?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  6. 2 people found this helpful  

    Personal Banking Officer Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Scotiabank in April 2013.

    Interview Details

    2 phone interviews, fellow by a in branch interview.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Personal Banking Officer Interview

    Anonymous Employee  in  Kitchener, ON (Canada)
    Anonymous Employee in Kitchener, ON (Canada)
    Application Details

    I interviewed online. The process took 2 months - interviewed at Scotiabank in October 2013.

    Interview Details

    One short Phone interview
    One longer more detailed phone interview
    One face to face

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  8. 2 people found this helpful  

    Personal Banking Officer Interview

    Anonymous Employee  in  Oakville, ON (Canada)
    Anonymous Employee in Oakville, ON (Canada)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Scotiabank in November 2012.

    Interview Details

    3 rounds of interview. The first round was telephonic one with detailed resume screening and general questions like why Scotiabank ? strength and weakness ? what do you know about the job profile ? targets achieved in previous job ?
    Second round was also a telephonic interview with 15 behavioral questions. you can get the list of questions from google. HR pays attention on your confidence and way of speaking. After the second round she will instantly book you for the third round.
    Third round was most crucial with a panel of 5 branch managers. This round includes two group activities, one individual activity and two rounds of panel interview. These all rounds includes regular questions and nothing unexpected.

    Interview Questions
    • Most difficult part is the interview result which is mostly unexpected :( the focus during the third round is too much on the behavior of the interviewee and please pay attention to your listening, team playing, relationship building and communication skill. make all possible attempt during each and every phase of third round to emphasis on the said qualities.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9.  

    Personal Banking Officer Interview

    Anonymous Employee  in  Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Scotiabank in July 2012.

    Interview Details

    Interview Details – Applied online, received an email to do a personality test, received a phone call to schedule a phone interview ( behavioral and stress related questions)

    Interview Questions
    No Offer
    Easy Interview
  10. 42 people found this helpful  

    Personal Banking Officer Interview

    Anonymous Employee  in  Toronto, ON (Canada)
    Anonymous Employee in Toronto, ON (Canada)
    Application Details

    I interviewed through an employee referral. The process took 1+ week - interviewed at Scotiabank in March 2011.

    Interview Details

    1) After applying, I got a phone call for an intial 30 minute interview where they asked basic background questions E.g.

    - Why did you apply to Scotia?
    - What do you know about the company?
    - What are your salary expectations? (they were offering $37,500 for the position)
    - What are your immediate goals?
    - Where do you see yourself/plan to be in 5 years?
    - What are your strengths and weaknesses? If we were to contact your last employer, what do you think they would say were your weaknesses or strengths?)

    After that they asked if they could schedule a a behavioural interview over the phone (1 hour long), as well as complete a Salesforce questionaire (they email you a hyperlink for it).

    The HR lady was quite nice and courteous - she didn't rush or sound condescending at all, in fact she told me to take my time, which was nice.

    2) For the second phone interview she did ask if I had time to review and do some more research on the company (and I did). The remainder/most of the interview was on behaviorual questions related to customer service and sale's roles.

    If you have never done behavioural questions before, the basic idea is that you should give them an example of how you handled a situation they are asking about, from one of your previous work/volunteer experiences. For example, they will ask questions like

    - You have a client in your office and another one waiting outside at the same time, how would you handle this situation?
    - Give me an example of a time you went above and beyond the duties and responsibilities of your job?
    - Some people can never be pleased, so give me an example of how you handled an irate customer in such a situation?
    - Tell me about a time you had to overcome major objection in an team/or from your boss, to get your idea across?
    - Give me an example of a time you went above and beyond to satisy a client?
    - Give me an example of time you figured out what your customer really wanted when they weren't explaining it clearly?
    - Tell me about a time you made a process or business improvement?
    - Tell me about a time you set a goal for yourself and how you went about achieving it?
    - Give me an example of a time when you had to lead a team, or how you managed to make a team work together successfully?

    Just remember that no matter which question they are ask you about - give them an example from a previous job or volunteer experience, not an example with your friends or girlfriend. Answer the questions in a BAR format (Background of the situation, what Action you took and what the Result was).

    If you pass this stage and the questionaire, they will set you up for an inperson interview and send you the results of the personality test that you did.

    3) The in person interview was very similar to the second phone internview. It was conducted by a branch Manager (mine had another branch manager present as well) and were mostly behavioural questions again, with more of a focus on what would you do in a branch setting. Both the interviewers were very nice, and quite human (although I have heard this isn't necessarily the case)

    They asked questions on Ethics, salary expectations, willingness to to do overtime etc. Some of the ones I can remember are

    - If you meet your targets for the year and your co-workers haven't - would you share the sale with them?
    - If you suspect that a client in your office is attempting to commit fraud, what would you do - process the application and get the sale....or ?
    - Are you willing to study, complete courses as necessary?
    - What are your immediate goals?

    I remember that the questions were deliberately more tricky, so be a little careful. They might ask you to chose between company profitability and doing the right thing - I would suggest picking the latter.

    They interviewers may be nice, but they are still smart people.

    Ultimately, if they ask you for references at the end of the interview - thats a good sign you have probably bagged the job.

    Best of luck and remember to stay calm.

    No Offer
    Positive Experience
    Average Interview

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