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Sears
2.6 of 5 1,238 reviews
www.searshc.com Hoffman Estates, IL 5000+ Employees

Sears Interview Questions & Reviews

Updated Jun 8, 2013
All Interviews Received Offers

Getting the Interview  283 Interviews

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2%

Interview Experience  272 Ratings

57%
26%
16%
2.106007
283 interview experiences
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Consultative Sales Associate at Sears

Accepted Offer – Interviewed in Orland Park, IL Jun 2009 – Reviewed Jun 8, 2013 New

Interview Details – It was actually pretty easy. There will be some personal questions about times in your life. For example, they might ask you a time when you struggled, and how you overcame it. They'll also tell you a lot of stuff about the job and how it works, and then basically expect you to regurgitate the information, so pay close attention.

Interview Question – Just generally remembering what they said on the spot.   Answer Question

Negotiation Details – There was no negotiation, you just accept the offer they give you. For me, it was minimum wage to start, then $6 base pay plus commission after a month. Make sure they actually start paying you commission. Don't let them hold it back from you or force you to give it to somebody else.

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Sales Associate at Sears

Accepted Offer – Reviewed Jun 7, 2013 New

Interview Details – Hiring Process is a bit confusing because HR did not know who was schedule for an interview. You meet with two different managers and then the store manager. Make sure to smile

Interview Question – Give me a time when you had to deal with a difficult customer   Answer Question

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Warehouse Worker at Sears

Accepted Offer – Interviewed in Saint Cloud, MN May 2009 – Reviewed Jun 5, 2013 New

Interview Details – It was fine, basic questions from warehouse lead

Interview Question – tel me a time when you had to overcome something difficult?   Answer Question

Negotiation Details – no negotiations, minimum wage

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Assistant Store Manager Operations at Sears

Accepted Offer – Reviewed Jun 1, 2013

Interview Details – Basic interview. Tell me about a difficult situation, Tell me about your history. Also have to do a business case study.

Interview Question – None really, very standard.   Answer Question

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Cashier at Sears

Accepted Offer – Interviewed in Cedar Park, TX – Reviewed May 31, 2013

Interview Details – Was interviewed about three days after I did the questionnaire application. They asked pretty general questions like "Where do you see yourself in this company," things like that.

Interview Question – Do you know the details of the job you are applying for.   View Answer

Negotiation Details – You cannot negotiate the hourly pay for this position or the hours. You are expected to receive additional pay by signing up customers to credit cards and reward cards.

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Sales Associate at Sears

Declined Offer – Reviewed May 28, 2013

Interview Details – one interview with two managers, was offered position the same day. Background check, and compensation

Interview Question – How do you manager people who dont work as a team?   Answer Question

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Cashier at Sears

Accepted Offer – Interviewed in Phoenix, AZ May 2013 – Reviewed May 24, 2013

Interview Details – Well I received a call back a week after from the HR for a interview. The first interview was held by head cashier, the questions asked were: What brings you to sears? Why are you planning to leave your job? How you handle bad customers, good customer service, what can you bring to the team? then after that there is a second interview with the store manager, she also asked what bring you to sears? what can you bring if hired? what job experience do you have? and what do you expect from a manager?

Interview Question – what do you expect from a manager?   View Answer

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Softlines Merchandising and Pricing Lead at Sears

Declined Offer – Reviewed May 20, 2013

Interview Details – I applied to this position after coming across an online posting. I had just come from essentially the exact same position for another very similar (though larger and better performing) company. I wasn't terribly enthusiastic about the position, having had experience with this level of management and the stress/pay/life balance ratio, but I thought I would give it a shot and see what they were all about.

Sent my resume and was contacted the following day by the store's HR manager. (As a matter of interest.. later that day, another Sears store in my area called me for an interview as well.. I assume they saw my application online somehow? It seemed to bother both locations that I was contacted/speaking to two stores...) HR left me a voicemail on my cell telling me a day and time I could come in for an interview. They did not ask me if this would work for my schedule or invite me to call back if it wasn't a suitable time.. just.. "This is when your interview is. See you then, bye."

I arrived for my interview and asked an associate where I could go for it. They vaguely pointed to a door down the aisle and gave me some short general instructions. They didn't walk me back there or let anyone know I was there.. So I essentially just had to barge into the HR office of a company I don't work for, which felt uncomfortable. Once inside the office, there was no one at a desk or anything to greet me, so I awkwardly took a seat and waited for someone to walk by. I said excuse me and let them know who I was there to meet and my name. The Assistant Store Manager I was supposed to meet, I was told, would not be doing the interview after all and I was passed on instead to someone at an hourly level (in the same position I was interviewing for). I had to wait for her for about 30 minutes. In this time I noticed how dirty the back office area was and how unprofessionally everyone was dressed. There was a stack of papers with confidential employee information sitting on the side table next to the chair I was sitting in.

Over the next two hours, I met with the department lead and finally the ASM i was initially scheduled to interview with. They were both extremely professional, polite, and invested in the interview. They did have a scripted interview form that they worked off of, and they wrote down all my responses. The questions were all behavioral format (tell me about a time when you...). If you have interviewed for a retail position ever, you should be familiar with these questions.. nothing was unexpected or terribly challenging.Still the conversations were not stiff and I felt I was able to give them a sense of who I was. I sensed that the Manager was very interested in me, and she appreciated that I could keep up with all the retail management jargon. (This is probably the thing that got me pushed through all these interviews.) She asked me to come back two hours later to meet with the Store Manager. I had nothing going on so I agreed.

I expected the SM interview to be more or less a formality, at that level they don't usually waste time on you unless you're being considered seriously. But he asked me some challenging and involved questions about my knowledge and experience. Again, he was very professional, polite and knowledgeable. He asked me for my previous supervisor's name and wrote it down which made me a bit uncomfortable, since all relevant information is on my resume/application. Frankly, I expected him to make me an offer at that time. But he told me I could expect to hear back in two days.

Three days later he called to let me know I was still being considered but that they were interviewing other candidates. I was entertaining an offer from another company at this point so I was kind of unconcerned.

Three days after that, he called an extended an offer to me, for 50 cents lower than I made at my previous company where I held the same position, and less than I told him I would accept the position for. That said, it was clear to me that this was a great starting offer for this company.. and he told me he had done all he could and fought to be able to offer me as much as possible due to my experience. I asked him to take a day or two to think about it and he politely agreed.

Ultimately I decided to accept a position with the other company, because the schedule and stress level were just 100% more agreeable for the same salary range. However, the process was pretty pleasant and everyone I met with was very nice.

Interview Question – Very standard behavioral-style questions. Pretty straightforward.   Answer Question

Reason for Declining – The people seemed great and my skill set would have been a great match for the position, but at this time I just wanted to move on to something a little different. Retail at store level carries with it a lot of stress for leaders, and the schedule is always bananas. Pay is notoriously bad and just generally not worth the headache.

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MCA at Sears

Accepted Offer – Interviewed in Greenwood, IN Sep 2011 – Reviewed May 14, 2013

Interview Details – The hiring and interview process starts with applying online either at home or at any computer terminal in the store. After a week or so, you should receive an email telling you of a time for an interview with one of the managers or leads. If you do not, try calling the store and inquire about your job application to the store. The interview process can take anywhere between one to three interviews with mine taking the latter number. If you apply for a certain position but feel like you could work other positions, you can state so in the interview.

Interview Question – Do you think you can work [insert job position here]?   View Answer

Negotiation Details – There wasn't much negotiation available. You can't negotiate pay rate, but you can negotiate the days that you can or cannot work due to travel or school restrictions.

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MCA at Sears

Accepted Offer – Interviewed in Brooklyn, NY May 2013 – Reviewed May 14, 2013

Interview Details – Pretty simple, I applied online and then like 2 months later got a call for an interview. The person in charge of the clothing department interviewed me and asked about my academics (i'm 16) I was hired 2 mins afterward

Interview Question – how will you benefit the company?   Answer Question

Negotiation Details – none

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Well Compensated - unsure of future

 Current Employee in Hoffman Estates, IL

Pros: Good salaries. Okay autonomy and recognition. Bonuses are paid out. Full Review `

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