I applied online and the process took 4 weeks - interviewed at Sears in June 2013.
Interview Details – The process was about month from my initial submission of the application to onboarding.
For the first round of interviewing, I waited for about thirty minutes to be interviewed. My first interviewer apologized as she was an assistant manager who was caught up in customer services. She was involved, energetic and personable. My second interviewer was with another assistant manager, who seemed uninterested in being there and only interacted with me by asking the questions off of a list. Interviewing with the second interviewer was awkward as she wouldn't even make a small comment or ask a side question.
My third interview, which took place a couple of weeks later, was with the store manager. She was very knowledgeable and helpful, though I kind of felt like she was selling me the job (as if I were hiring Sears to be my employer). It turns out that I don't really mind the job now that I'm working there, but it's usually not a good thing if a hiring manager tries to "sell" a job to a candidate.
I was hired on the spot and immediately, I was asked to fill out some forms and go to a medical office for drug testing. Candidates were randomly picked to submit to a drug test. And, while not necessarily the fault of Sears, a physical copy of a Social Security card was required for I-9 (Immigration) processing, which I didn't have on me when I was asked for it. Previously, I never had to present a social security card, only a form of picture ID.
Onboarding went fairly well. The HR representative was friendly and welcoming, though the candidates that were hired had to sit in a room and listen to a long, scripted conversation, mostly about obvious issues (what to do about shoplifters, examples of good customer service, etc).
Overall, though long, the hiring, interview and onboarding process was okay.
Interview Question – What would be your explanation if your sales performance is below where it should be? View Answer
Negotiation Details – No negotiation, accept it or walk away
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