Sephora Interview Questions

Updated Oct 19, 2014
Updated Oct 19, 2014
86 Interview Reviews

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  1.  

    Seasonal Cashier Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sephora.

    Interview Details

    Applied online, heard back from them about two weeks later; they invited me to a group interview which consisted of 5 other girls. General manager asked us about our past jobs, why we would like to work at sephora, and what customer service means to us. All in all, the interview last about 50 minutes, she had then informed us we would receive a call the following week if we fit the criteria. About 3 days later, I received a call from the director asking me to come in for the second interview; this was a one on one. The interview it self was pretty straight forward and super easy, he asked similar questions as the general manager did. He told me that they would be checking my references and I would get a call if everything checked out.

    Heres where things get sticky, the HR recruiter chose to call my references on a holiday. I had informed them before hand that they would have to call in the morning. When i called to check in, just to make sure she was able to contact my references, they informed me that she wasn't able to get through. But its complete bs, 2 of the 3 references had informed me that they received no call at all. Super annoying, but the HR recruiter had no interest in speaking with me, I had to pass the message along by another employer from that store.
    One of my references did call the store, but they didn't put her through with the HR recruiter.

    The store itself is great, so were the manager and director. But the last part of the interview stage can break it or make it; make sure you put down references that will pick up the phone at a moments notice.

    No Offer
    Easy Interview
  2.  

    Beauty Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sephora.

    Interview Details

    I applied to multiple store locations. One store sent an email for an invitation to a Sephora job fair, 2 called extending invitations for group interviews, and another also sent an email asking me to go in to speak with a manager about opportunities (they just asked for basic information such as availability and basic interview questions for further consideration for a group interview).
    Basic interview questions - past work experience, customer service experiences & expectations, etc.

    Interview Questions
    • What would you do if a customer broke a bottle of perfume shortly after purchasing?   Answer Question
    No Offer
    Easy Interview
  3.  

    Seasonal Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Sephora in October 2014.

    Interview Details

    I had applied many times before for SiJCP. Last time that I applied I had asked a cast member if they were going to hire for seasonal. She told me to apply. I applied for full time Beauty Consultant (the only thing online). Two weeks passed and nothing. I finally went in to Sephora on a Friday to exchange a product that I did not like for something else. When doing the exchange, the manager asked me what I did for a living and offered me an interview the following Monday. I had to reapply for seasonal only. Monday I show up with another girl. I'm guessing it was a group interview. It was her and I. I felt intimidated after she knew one of the cast members but not the manager. The manager takes us into the office. She's very nice and welcoming as the first time that I met her. She just explained what she needed, a person who will assist a customer with his/her needs, a team player, and especially welcome the customer with a smile on your face at all times! She only asked us what hours we were willing to work and talked about how seasonal is, and what did I see myself doing at a shift from 5-closing. I told her welcoming the customers and be on top of helping them with anything they need and keeping my area clean. I forgot what the other girls answer was, but she told us to return for a 2nd interview for a testing. The very next day I show up and see 3 other girls all in black, so i'm guessing they were in for Sephora as well and other people applying for the JcPenney seasonal job as well. We go in this big conference room and it's 10 of us in total. 4 of us were applying for Sephora only. The District manager asked us to introduce ourselves and something interesting about our selves. It went around and we also had a couple laughs because the District manager was very funny. After that we were handed a paper with 4 ideas to choose from and try to sell that idea to the company. This time I offered to go first so I can higher my chances of getting hired and show that I'm not shy but very confident with myself. When each of us finished we were handed a situation to act out if we were on the job. The JcPenney applicants left with the district manager and the sephora applicants left with the sephora manager. We went downstairs to the Sephora store. My situation was to look at a specific product and try to sell it to her. She was going to be walking around and come up to us randomly as if she was a customer. I chose a benefit product. She came up to me and I told her, "Hi my name is ______, how can I help you? She told me she is new to makeup and that she wanted to try out benefit. I asked her what she was looking for specifically but she said she just wanted to try out anything. So i told her to get the Rockitude Lip & Cheek Kit because it's a 4 in 1. Each product individually would cost $25-30. And with this kit you get to try out 4 products for the price of one. She also told me she travels alot so I told her this is a small kit that fits into any purse. She said she would take it. After that she said I have really nice skin! So i told her I was wearing the MUFE Hd foundation and translusent powder while showing her the product. I asked her if she wanted me to do a color match and she said yes. Of course I didn't do a color match, It was all pretend but I told her if she liked it and she said yes. So I sold her 3 products (pretending). After that we all went back to the conference room and they took us in one by one. I was the 2nd one they called and they told me that they liked how I was very nice and greeting and that I showed her what foundation I was using instead of just taking the compliment. After that they offered me the job and told me that after seasonal they might have a position open if I keep being great. My background check is in process. And orientation is next week on Thursday. Seasonals don't get the uniform because it wont get in on time, something like that. Kind of sad but hey I got the job. Seasonal just wears all black, like a professional attire. Idk about gratis yet and my pay roll yet but the JCP manager and the Sephora manager were talking about 10-11. Nothing specific yet.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
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  5.  

    Beauty Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Sephora in October 2014.

    Interview Details

    I applied online, via the JC Penney website, and the process gets a little weird at the end- I wasn't sure if the application had been submitted, so I went in to ask if it had gone through, and was asked to leave my name and number by an employee who turned out to be the hiring manager. She didn't give me any sort of impression that she was the manager, so that was kind of weird. I finally got a call a month later for what turned out to be a group interview. I felt like my panel of interviewers were disinterested from the get-go (literally from my first answer and for the rest of the interview). They had us pick an item from a basket and "sell" it to them, which made no sense to me because I have never had a beauty advisor at a sephora pitch me a product. Maybe I misunderstood the job role- I thought the job was being knowledgeable in order to provide guidance and help people find products they'd love, not pitch products until something sticks.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Seasonal Cashier Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Sephora in October 2014.

    Interview Details

    This was my second time interviewing with Sephora, but at a different location. I can now tell you that interviewing at Sephora is different at each location and what the managers want and expect from you can vary. At this specific location that I last interviewed at, we were told they were hiring for both seasonal and permanent positions. I would've been happy to accept either offer, but I thought it was strange that they tell you it can be seasonal and then in the next breath go on to tell you that they don't just want people who love makeup, they want someone who can make a career at Sephora and be there long-term. I'm not sure how they expect that from someone applying for a seasonal position. As usual, it was a group interview where everyone volunteers to answer the questions they ask. Lasted for about an hour and 15 minutes.

    Interview Questions
    • What were your previous jobs and what did you do?
      What do you like and what don't you like about a manager?
      What makes a good work environment?
      What position would you feel most comfortable working as?
        View Answer
    No Offer
    Neutral Experience
    Easy Interview
  7.  

    Store Director Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 11+ monthsinterviewed at Sephora.

    Interview Details

    Contacted by both phone & email to meet with RRM for a one one one interview. Days before the interview, the RRM decided to move the interview to a nearby coffee shop. The interview consisted of alot of questions about my current job, such as how many people I managed, annual store revenue, who is the C.E.O. of my company, company volume - some questions I found strange as they were never asked of me in other interviews. She then proceeded to ask for references which I provided. The interview lasted for the better part of an hour. 2 days later, I received an email from her informing me that I was no longer being considered due to the different structures between my current company and Sephora's. To put it in shorter terms, I wasn't a good fit.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  8.  

    Store Director Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sephora.

    Interview Details

    Overall I had a good experience interviewing with the Store Director and the District Manager. They had a structured interview process with standard retail questions.
    They shared good information on how the organization works.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  9.  

    Sales Associate/Cashier Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 6+ monthsinterviewed at Sephora in September 2014.

    Interview Details

    I had been applying to Sephora for months online. In the careers section on the sephora site, you can track all of the positions you have applied for and they have a section called "actions" where sometimes you will be asked to do an "assessment. Each time I logged in and seen "assessment" I figured I was one step closer to getting an interview but I guess the assessment is meant for them to assess your skills a bit more than what was mentioned on your resume.

    One day after weeks and months of consistently applying for different positions at Sephora, I talked to a store mgr and just asked a few questions about the actual hiring process. I asked what specifically they were looking for in a potential candidate because given my retail experience working at Lord and Taylor for 3 years, I felt I would be a good fit. She reassured me that my experience matched with what they typically look for but I still didn't get invited to interview. She said she would leave a message for the Hiring Mgr. to take a look at my online application.

    Weeks and months had gone by and still nothing. In the midst of waiting on sephora to notice me, I had an interview with Macys Boston and they actually hired me. I originally wanted to be in Cosmetics at Macys if I did take the job but that position was filled so they put me in women's shoes to gain the commission based experience which is very similar to cosmetics and told me they would transfer me when something opens in cosmetics.

    Randomly after about 1 month of working at Macys, I had a missed call from a unrecognized number and when I went on my break, I called the number back and it was Sephora!!! I spoke with the hiring manager who said she had received a note on her desk that I was interested in the position and wanted me to come to a group interview 2 days later. I thought it was weird because she said she just received a note but I had actually called the store months and months before the note reached her desk. Still confused. Anyway, the interview consisted of me and 2 other girls. We went to the food court across from sephora and had a very casual interview. The mgr was really sweet and nice and had been with the company for 12 yrs so I know she knew what sephora was looking for. She went around the table and asked questions from a piece of paper. They were pretty expected questions and I was really prepared from tons of research leading up the that moment.

    We all introduced ourselves and I made sure that I let the other girls finish their sentences without interrupting to show that I was a good team player. The questions were: tell me a little about your sales experience, a time where you had a difficult customer and how you fixed it, a time where someone you worked with was being dishonest and how you dealt with it, what do you love about Sephora/Why do you want to work at Sephora/Some of your favorite products at Sephora and what is your dream job. Those are the questions that I remember and I tried not to answer first for every question so that I wouldn't seem to overly confident or self centered. I am a very confident person and sure of myself but sometimes that doesn't translate in the best way to people actually making the decision to hire me.

    My advice is to research a little about the brands they carry and even if they don't ask specifically, throw it in to show your knowledgable about the company and not that they just sell makeup... Because they don't. They have cosmetics, hair care, skin care, tools for hair and skin, fragrances etc.

    The hiring manager asked if we had any questions for her in which I asked what brought her to sephora and what she loves most about what she does etc. then she thanked is for coming and said she would call in a couple of days. My interview was on sept. 11th (Thursday) and today is the following Tuesday. I am hoping I get a call this Thursday which will make a week and if not I will probably call. I want to remain relevant so that they want to bring me in and go further with the process. Typically they have 1-4 interviews. Just be prepared for the series of interviews during the hiring process. Typically you will start off as a cashier unless you are going straight into a world like fragrances or color. You will only have a Demo interview if you go into the color world.

    I hope this helped someone, good luck!

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  10.  

    Color Consultant Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online – interviewed at Sephora in September 2014.

    Interview Details

    Basic questions as everyone has mentioned before. Why sephora, name one word to describe yourself, etc. it was a group interview, I thought I did really well, but have yet to hear from anyone 3 weeks later. Which is rude, and questionable. I am highly qualified, and did great. Very disappointed that they have not atleast emailed back to say that unfortunately at this time, the positions are filled up. Try again next time. Something.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  11. 1 person found this helpful  

    Sephora Product Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sephora in August 2014.

    Interview Details

    Let me start by saying Sephora is my "dream retail" job. I applied a few times to Sephora (both a standalone and JCP) and honestly did not remember applying lately, but got a random call one morning from the Sephora inside JCP asking if I could call back - that they wanted to speak with me. I called when the store opened and one of the hiring managers asked if she could conduct a phone interview, so I said sure. It was pretty basic, only about thirteen minutes long and she only asked questions about my availability, retail experience, and why I was interested in Sephora. Then she scheduled a one-on-one interview a few days later. I didn't get asked any tough or trick questions, it seemed more like she was just trying to get to know me and my personality. She went through the basics of the company, the policies, the uniforms, etc. and asked about my availability and education, etc. again. It was only around a half an hour and she just told me I would hear from her. She didn't give any dates, and it's been a week. I've learned from others that it takes a while for Sephora to call back with an offer, but given that it is a low-volume store I don't think I will be getting an offer. It was still a nice experience!

    No Offer
    Neutral Experience
    Easy Interview

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