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Sephora Interview Questions

Updated Nov 18, 2014
Updated Nov 18, 2014
185 Interview Reviews

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  1. 2 people found this helpful  

    Seasonal Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Sephora in November 2014.

    Interview Details

    Applied online, got a call for an interview about 8 days later. Interviewed the following day. The interview was very short, kind of informal but I just assumed it was because the store was so busy and because it's a seasonal cashier position. Asked the basic questions - whats customer service to you? What can you bring to Sephora? What was your last/most recent job like? It took about 15 minutes overall. I think I waited more to meet with the hiring manager than how long the actually interview took place. Called the following Monday because I needed to tell my job at school that I would be unable to work for them. Was offered the position. Overall very fast and easy process.

    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sephora.

    Interview Details

    the interview id say was great , 5-6 other girls and all got to say what we wanted, did a small demo and got called immediately for a second interview , the very next day got hired and went to an orientation. It was so much fun!! I loved the experience and the knowledge they gave us! For the onboard , it was 12-4 and it felt like an hour! I love this job, this is an awesome company to work for

    Interview Questions
    • Name a time when you went above and beyond with a client.   Answer Question
    Accepted Offer
    Negative Experience
    Average Interview
  3.  

    Seasonal Cashier Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied online. The process took 1+ weekinterviewed at Sephora in November 2014.

    Interview Details

    So basically, I applied online and then a week later, I get a call. But I missed the call because my phone was charging and the girl on the phone tells me that she would like me to come in for a group interview at noon the next day. Then she tells me to call me back to confirm. So I do and the next day, I come in for an interview at noon. I got there 20 minutes early and they told me to wait by the fragrance section, which is right next to the entrance to the back. There's already a girl waiting there so I wait there too. Then as noon gets closer, there's 10 of us total. 8 girls, 2 guys. Mind you, EVERYONE is wearing black but you need to find a way to be different from others. How you do that is up to you.
    As soon as it turns to noon, the girl on the phone collects us all and takes us to the back and sits us on stools and chairs. She also brings another woman with her and they begin the interview.
    We're sitting in two rows so they go down the rows, asking us what days we're available and at what times. Then they asked us the interview questions and the last question was what world we would want to work in. Most people said color or skincare. But the interviewers told us that they were those positions were mostly full and they were looking for more people in cashier and fragrance. (Cashwrap is like a business inside of a business. It has its own manager and half the employees who get hired work at cashwrap during holiday season.)
    They open up the last few minutes for Q&A for anything you're curious about or whatever else you want to ask them. This interview ended up taking an hour and a half. So, time accordingly.
    Also, they said that they were hiring around 40 people for the holidays and seeing how Black Friday is soon, they needed to make a decision quickly. So they said that the decisions would be finalized by the next day and everyone who they wanted to extend an offer to would most likely receive a call before 4:00pm.
    So about 45 minutes after the interview, the first girl calls me and offers me the job. She then tells me that I have to accept the offer online and that I start training on Monday. She also told me to bring my ID and Social Security Card by the next day to work out my payroll.

    Interview Questions
    • Do you prefer a very structured work environment or one with a lot of freedom?   View Answer
    • What did your favorite supervisor do that made them your favorite?   Answer Question
    • What would you do if a co-worker asked you to do something dishonest?   View Answer
    • Let's say you own a store that sells fragrances. A customer comes in and buys a bottle of perfume and is extremely excited about it. 20 minutes later, the same customer comes in, clearly upset, explaining that they dropped the bag and the perfume broke. What would you do?   View Answer
    • Tell us about a time you experienced good customer service. What made it good?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Seasonal Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Sephora.

    Interview Details

    Interview went great! It was a group interview. There were two other girls along with myself. They asked a question and we took turns answering. It was a little weird because you felt like you were trying to one-up the other girls answers, especially if you weren't the first person to speak, however, I felt the interview went really great and smoothly. I was lucky enough to have two great girls that were conducting the interview and they made the interview process seem really relaxed and fun.

    Interview Questions
    • None of the questions were that difficult. If you've done interviews before, you will have no problem during the interview with answering the questions. Pretty generic, "Where do you see yourself in ___ years?", "Why do you want to work for Sephora?", etc.   Answer Question
    Accepted Offer
    Positive Experience
  6. 1 person found this helpful  

    Beauty Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at Sephora.

    Interview Details

    The interview was with five girls all applying for the same position. We sat in a circle and they asked questions regarding team work and how we dealt with customers. Also when was a time you had a difficult customer?

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview
  7. 2 people found this helpful  

    Seasonal Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5 daysinterviewed at Sephora.

    Interview Details

    The process took less than a week. I applied online and got a phone call the next day to schedule an interview. I couldn't do the first day she suggested so I did the following day ( so it must mean there was another day/round of interviews before me). I wasn't told it'd be a group interview but it ended up being me and another girl. I wore black dress skinny pants, black silk tank with a black cardigan over. Both the other girl and I were dressed in all black. As for makeup, I applied a smokey eye and a bold cat eye. I had to wait an extra ten minutes but the interviewer was really nice and was really good at making the interview really casual and conversation-like (definitely didn't feel competitive). The questions were pretty basic, but surprisingly very few were customer service scenarios. Instead, I got questions like 1) What stores have the best displays and why, 2) What do you think about structure in the work place, 3) Have you ever had problems with your boss/co -workers, 4) Tell me about your last job, 5) How would you promote a discount event to a VIB Rouge customer. We were both offered an invite to the 2nd round of interviews on the spot, which took place a few days later.

    For the 2nd interview, I was dressed in a black shift dress that is similar to the current uniform, with black tights and ankle boots. I applied soft eye makeup with a bold cat eye and a coral lip. Even though the other girl did get offered a 2nd interview with me, she didn't come for a reason I'm unaware of. I interviewed with a woman higher up this time and she was also very warming but I could tell she was really tired. This time I got the questions 1) [repeat] Have you ever had problems with a boss/co-worker, 2) Tell a time you experienced really good customer service, 3) Tell a time you went above and beyond for a customer, 4) What are some things that make a good shift/worker, 5) What do you plan to do in the future, 6) What did you like best/least about your last job, 7) what is something good and bad your previous employers would say about you. Throughout the interview, I was worried that the interviewer was uninterested because she yawned a few times, but at the end she told me that she and the first interviewer were really excited to get me aboard but she would have to touch base with her first and that I should hear back within the next few days. I got a call the next day with an offer and I took it.

    I surprisingly didn't get any questions about the broken perfume bottle, interacting with difficult clients, why Sephora, what do you know about Sephora, or "what would you do, if..." scenarios. Also, I'm almost positive, they WILL call your references so make sure to put down ones that really know you and would speak highly of you without hesitation.

    Overall, emphasize how important it is for an employee to be able to work at the cashwrap (can give a good lasting impression no matter what happens out on the floor), customer service over interest in makeup, and your opinion that Sephora is a long term career.

    Interview Questions
    Negotiation Details
    They gave what I wanted, so I didn't bother to negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Senior Financial Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at Sephora.

    Interview Details

    Simple - 3 rounds of interviews (2 in the office). Went through a recruiter and then had a phone interview with HR. Then i had a half day of in office interviews one on one. Lastly, i met with he head of the team one on one.

    Interview Questions
    Accepted Offer
  9. 4 people found this helpful  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview was easy. There was a group interview setting with the assistant store manager. There was a guide that she went by to ask questions. Mostly were related to what would you do in various situations with clients and cast. The same day we interviewed with the store director. All interviews took place outside of the store, due to lack of space backstage. Fortunately it was holiday hiring season and we were hired the same day.

    Accepted Offer
    Easy Interview
  10. 1 person found this helpful  

    Seasonal Cashier Interview

    Anonymous Interview Candidate in Menlo Park, NJ
    Anonymous Interview Candidate in Menlo Park, NJ
    Application Details

    I applied online – interviewed at Sephora in October 2014.

    Interview Details

    I will atart off by saying sephora is a amazing company to work for. Dont apply if you dont wear full face makeup and you have no Knowledge of the products. I applied online and i didn't hear from them until 3 months in it took that long!! My stores here aren't always hiring so its a normal thing. They called me from the short hills location and offered me an interview she ask me why i wanted to work at sephora (through the phone) i answered and then she set a date for it. My interview was a group interview and it was a sephora job fair. I applied for two locations menlo amd short hills in NJ. A day before my interview/job fair the other location at menlo park mall called me and offered me a interview at the same place but at a different time!!! I ofcourse accepted. I guess they liked my resume. Anyways the day of the interview came and i did my makeup uper nice full face of makeup! Fake eye lashes and all. I walked in and there were 7 of us i was the only one with a full face of makeup the rest of the girls had lipstick or just eyeliner on. I felt good i noticed the managers looked at my makeup and liked how i presented myself. Believe it or not they notice about how you look and what you wear!!! It's sephora not walmart. So they ask me the regular questions and asked me about the broken bottle question. It was a great experience i was very nervous but i prayed and it went well. They ask me about my previous job experience? What was a beauty insider? What should they hire me? What was a great customer experience you have witnessed? Basic questions but they can vary from store every manager is different. I was being interviewed by 3 managers from different store. After the interview was done I thanked them for there time and went in the mall to get ready for my second interview for my other store. Its was at the same place and i was worried i might ruin my chances but i decided to go in and talk to them and explain if it was okay for me to do the 2 different stire interviews. They were so nice and understanding they seem really happy and impressed. The menlo park mall manager ask me to do a one on one with her and after that i gave her my resume. i told her i lived closer to that store and she talked to the other manager i had applied to her store too and apperantly she had hired me before but she said it was okay. That same day i got an email when i got home after they contacted my references telling me i got the job!!!

    Interview Questions
    • Have you ever witnessed great customer service, were, how, what made it so great?   Answer Question
    • What would you do if a team mber asked you to do something shady or dishonest like stealing or beding the rules?   View Answer
    Negotiation Details
    No negotiation needed good salary
    Accepted Offer
    Positive Experience
    Average Interview
  11. 1 person found this helpful  

    Cashier/Beauty Advisor Interview

    Anonymous Interview Candidate in Temecula, CA
    Anonymous Interview Candidate in Temecula, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sephora in October 2014.

    Interview Details

    Sorry this is going to be so long, but I'm going to go into as much detail as possible. I applied on a Sunday online, by the next day, Monday afternoon, I got a call for a group interview that Thursday. I know what you're all thinking, group interview?! Yes, a lot of places in the mall do it, because it really shows them who shines out. Before, the interview I was already familiar with the store and products, but I did a little research on store background. You don't always need to do this, however, I made it a habit, because you never know if they may ask you questions about it. I arrived about 5-10 min. early in professional attire, make up and hair done. I definitely say wear all black, because you want to look professional and the employees wear all black, so you want to dress like the position you want. I also decided to wear black flats instead of heels, they still look classy and you don't want to worry about tripping or falling and my black heels were a little too high. And honestly, the interview space is not very big, so it makes it easier to move around. I went up to a Beauty Advisor and let them know that I was there for an interview. A woman came over to me and took us through the back. The group interview was 4 people including myself, there was suppose to be more, but they never showed up. They asked basic questions to tell about yourself and why you want to work for Sephora. When you talk about yourself, this is your time to sell why they should hire you. Make it relate to the position. When you're in a group interview you want to be the first to answer and keep your answers short and to the point. I say max. 2 min. answer unless they ask more specifically to you. The ladies that interviewed me were extremely nice and made me feel very comfortable talking to them. But you still need to maintain a level of professionalism. They asked about work history. Words that we would use to describe ourselves. What kind of work environment we were looking for. At the end, they ask if you have any questions. Have a question! NEVER ask about employee discount, pay type or anything relating to money. For the interviewer, it doesn't look good. Some questions I would use: Why did you choose to work at Sephora? And what happens after this point? They'll answer and thank them, I shook both ladies hands. I never got asked about the broken bottle scenario. I got a call two days later for my 2nd group interview, so again, dressed professionally. Showed up a few min. early. It was suppose to be 7 people, but only 3 of us showed up. This time we met with a general manager, the other ladies were like "shift leads" or assistant manager. She was extremely friendly and asked: Tell me about yourself. Why Sephora? Do you know who the parent store is? (*This is where the researching or if you just know, comes in handy- by the way, it's Louis Vuitton*) and she just had more of regular conversation. She was a lot more personable and just likes to talk to get a feel of who you are. At the end, she liked all 3 of us and decided to have us do our 3rd interview on the spot. It was a mock cashier/customer type thing. One person pretends they're a cashier, one a customer and you act as if it were real. Everyone switches around, so no matter what, you play each part. When you're the cashier, keep eye contact, smile, ring up products, if you're familiar with one of the products they have or even if you don't, in the mock pretend you do and talk about what you like about it, ask if they have a beauty insider card and if they don't if they would like to have one. The one who interviews you will give you scenarios. At the end, the lady will tell you how she thinks you did, depending on size of the group. Also, throughout this whole process, check the online application page under "my tasks" and it will show you all of the places you applied to and the status. I heard sometimes after the 1st interview they forget to call, but will put it on website, so at least check it once every night. And to make sure to call references and let them know you just interviewed and keep a lookout-out for random #s. If they don't answer the call or call back if a voicemail is left, it may be harder for you to get the job. A few days later, I recieved a call to keep checking website. I checked the website and received an offer. Read the terms, they tell you your position and how much they are going to pay you. They also give an orientation date. You decide to accept offer or not. Good luck! I hope this helped!

    Interview Questions
    Negotiation Details
    I personally did not need to negotiate because they offered me more than what I was hoping for.
    Accepted Offer
    Positive Experience
    Easy Interview

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