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Sephora Interview Questions

Updated Dec 17, 2014
Updated Dec 17, 2014
190 Interview Reviews

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  1. 1 person found this helpful  

    Color Consultant Interview

    Anonymous Interview Candidate in Manhattan Beach, CA
    Anonymous Interview Candidate in Manhattan Beach, CA
    Application Details

    I applied online. The process took a dayinterviewed at Sephora in December 2014.

    Interview Details

    Group interview. Got called three hours later. Accepted offer. Did paperwork and came the next day for training. Orientation was once a week for two weeks. That was the only part that doesn't make sense to me but I love it here

    Interview Questions
    • What would you do if a client broke a perfume after walking out   Answer Question
    Accepted Offer
    Negative Experience
    Easy Interview
  2. 3 people found this helpful  

    Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sephora.

    Interview Details

    the interview id say was great , 5-6 other girls and all got to say what we wanted, did a small demo and got called immediately for a second interview , the very next day got hired and went to an orientation. It was so much fun!! I loved the experience and the knowledge they gave us! For the onboard , it was 12-4 and it felt like an hour! I love this job, this is an awesome company to work for

    Interview Questions
    • Name a time when you went above and beyond with a client.   Answer Question
    Accepted Offer
    Negative Experience
    Average Interview
  3. 2 people found this helpful  

    Seasonal Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Sephora in November 2014.

    Interview Details

    Applied online, got a call for an interview about 8 days later. Interviewed the following day. The interview was very short, kind of informal but I just assumed it was because the store was so busy and because it's a seasonal cashier position. Asked the basic questions - whats customer service to you? What can you bring to Sephora? What was your last/most recent job like? It took about 15 minutes overall. I think I waited more to meet with the hiring manager than how long the actually interview took place. Called the following Monday because I needed to tell my job at school that I would be unable to work for them. Was offered the position. Overall very fast and easy process.

    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Seasonal Cashier Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied online. The process took 1+ weekinterviewed at Sephora in November 2014.

    Interview Details

    So basically, I applied online and then a week later, I get a call. But I missed the call because my phone was charging and the girl on the phone tells me that she would like me to come in for a group interview at noon the next day. Then she tells me to call me back to confirm. So I do and the next day, I come in for an interview at noon. I got there 20 minutes early and they told me to wait by the fragrance section, which is right next to the entrance to the back. There's already a girl waiting there so I wait there too. Then as noon gets closer, there's 10 of us total. 8 girls, 2 guys. Mind you, EVERYONE is wearing black but you need to find a way to be different from others. How you do that is up to you.
    As soon as it turns to noon, the girl on the phone collects us all and takes us to the back and sits us on stools and chairs. She also brings another woman with her and they begin the interview.
    We're sitting in two rows so they go down the rows, asking us what days we're available and at what times. Then they asked us the interview questions and the last question was what world we would want to work in. Most people said color or skincare. But the interviewers told us that they were those positions were mostly full and they were looking for more people in cashier and fragrance. (Cashwrap is like a business inside of a business. It has its own manager and half the employees who get hired work at cashwrap during holiday season.)
    They open up the last few minutes for Q&A for anything you're curious about or whatever else you want to ask them. This interview ended up taking an hour and a half. So, time accordingly.
    Also, they said that they were hiring around 40 people for the holidays and seeing how Black Friday is soon, they needed to make a decision quickly. So they said that the decisions would be finalized by the next day and everyone who they wanted to extend an offer to would most likely receive a call before 4:00pm.
    So about 45 minutes after the interview, the first girl calls me and offers me the job. She then tells me that I have to accept the offer online and that I start training on Monday. She also told me to bring my ID and Social Security Card by the next day to work out my payroll.

    Interview Questions
    • Do you prefer a very structured work environment or one with a lot of freedom?   View Answer
    • What did your favorite supervisor do that made them your favorite?   Answer Question
    • What would you do if a co-worker asked you to do something dishonest?   View Answer
    • Let's say you own a store that sells fragrances. A customer comes in and buys a bottle of perfume and is extremely excited about it. 20 minutes later, the same customer comes in, clearly upset, explaining that they dropped the bag and the perfume broke. What would you do?   View Answer
    • Tell us about a time you experienced good customer service. What made it good?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Seasonal Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sephora in November 2014.

    Interview Details

    Applied online, got call in two business days for an in-person interview. Interview was short and relaxed. Asked questions on past work experience, my availability and briefed more on position.

    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Seasonal Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Sephora in November 2014.

    Interview Details

    Filled out an application online and received a call back 3 weeks later. They left a message in my voice-mail to go into a group interview a few days later. I showed up ten minutes early and wore all black because I knew that's what the uniform is. I let one of the workers know that i was there for the group interview and she directed me to a spot in the store where the interviewees were to gather. Once the time hit the clock that we were supposed to be there, the director in charge & a supervisor came out and lead us to a location outside the store where we would all be able to sit together. They introduced themselves, talked a little about the company & what we would be doing if hired, and then dove right into question's. First thing they asked was for us to give a brief intro about ourselves & tell them a little about our previous job & what we did there. Second question, why do you want to work for sephora? Third, tell me about a supervisor you really liked and one you didn't like & why? Last question was the scenario where they tell you that you need to pretend a customer drops a bottle of perfume after they purchased it and they come back wanting to replace it. What would you do? That was basically the end of the interview & i got called back two days later letting me know that they want to continue to the next phase of the interview with a "demo." So i went in and was asked to demonstrate at the register how i would ring up a customer which is super easy. Just be yourself!

    Interview Questions
    • Tell me about a supervisor that you really liked and one you didn't like and why?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 2 people found this helpful  

    Beauty Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at Sephora.

    Interview Details

    The interview was with five girls all applying for the same position. We sat in a circle and they asked questions regarding team work and how we dealt with customers. Also when was a time you had a difficult customer?

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview
  9.  

    Seasonal Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Sephora.

    Interview Details

    Interview went great! It was a group interview. There were two other girls along with myself. They asked a question and we took turns answering. It was a little weird because you felt like you were trying to one-up the other girls answers, especially if you weren't the first person to speak, however, I felt the interview went really great and smoothly. I was lucky enough to have two great girls that were conducting the interview and they made the interview process seem really relaxed and fun.

    Interview Questions
    • None of the questions were that difficult. If you've done interviews before, you will have no problem during the interview with answering the questions. Pretty generic, "Where do you see yourself in ___ years?", "Why do you want to work for Sephora?", etc.   Answer Question
    Accepted Offer
    Positive Experience
  10.  

    Senior Financial Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at Sephora.

    Interview Details

    Simple - 3 rounds of interviews (2 in the office). Went through a recruiter and then had a phone interview with HR. Then i had a half day of in office interviews one on one. Lastly, i met with he head of the team one on one.

    Interview Questions
    Accepted Offer
  11. 2 people found this helpful  

    Seasonal Cashier Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5 daysinterviewed at Sephora.

    Interview Details

    The process took less than a week. I applied online and got a phone call the next day to schedule an interview. I couldn't do the first day she suggested so I did the following day ( so it must mean there was another day/round of interviews before me). I wasn't told it'd be a group interview but it ended up being me and another girl. I wore black dress skinny pants, black silk tank with a black cardigan over. Both the other girl and I were dressed in all black. As for makeup, I applied a smokey eye and a bold cat eye. I had to wait an extra ten minutes but the interviewer was really nice and was really good at making the interview really casual and conversation-like (definitely didn't feel competitive). The questions were pretty basic, but surprisingly very few were customer service scenarios. Instead, I got questions like 1) What stores have the best displays and why, 2) What do you think about structure in the work place, 3) Have you ever had problems with your boss/co -workers, 4) Tell me about your last job, 5) How would you promote a discount event to a VIB Rouge customer. We were both offered an invite to the 2nd round of interviews on the spot, which took place a few days later.

    For the 2nd interview, I was dressed in a black shift dress that is similar to the current uniform, with black tights and ankle boots. I applied soft eye makeup with a bold cat eye and a coral lip. Even though the other girl did get offered a 2nd interview with me, she didn't come for a reason I'm unaware of. I interviewed with a woman higher up this time and she was also very warming but I could tell she was really tired. This time I got the questions 1) [repeat] Have you ever had problems with a boss/co-worker, 2) Tell a time you experienced really good customer service, 3) Tell a time you went above and beyond for a customer, 4) What are some things that make a good shift/worker, 5) What do you plan to do in the future, 6) What did you like best/least about your last job, 7) what is something good and bad your previous employers would say about you. Throughout the interview, I was worried that the interviewer was uninterested because she yawned a few times, but at the end she told me that she and the first interviewer were really excited to get me aboard but she would have to touch base with her first and that I should hear back within the next few days. I got a call the next day with an offer and I took it.

    I surprisingly didn't get any questions about the broken perfume bottle, interacting with difficult clients, why Sephora, what do you know about Sephora, or "what would you do, if..." scenarios. Also, I'm almost positive, they WILL call your references so make sure to put down ones that really know you and would speak highly of you without hesitation.

    Overall, emphasize how important it is for an employee to be able to work at the cashwrap (can give a good lasting impression no matter what happens out on the floor), customer service over interest in makeup, and your opinion that Sephora is a long term career.

    Interview Questions
    Negotiation Details
    They gave what I wanted, so I didn't bother to negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview

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