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Sherwin-Williams Management Training Program (MTP) Interview Questions & Reviews

Updated Jul 22, 2014
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Interview Experience  

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80 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Easy Interview

Management Training Program (MTP) Interview

Management Training Program (MTP)
Seattle, WA

I applied online and the process took 4+ weeks - interviewed at Sherwin-Williams.

Interview Details – Very straight-forward and friendly process! Three interviews: 1.) phone interview w/ recruiter 2.) Store interview with store manager and assistant manager 3.) Face-to-face interview with City Manager and District Manager

The phone interview was about 30 minutes, questions were STAR format that had a lot to do with customer-service. Just prepare several "stories" about how you've done well in a sales/customer-service/management environment and be able to tell them in a way that makes you seem warm and professional. Recruiter also emphasizes whether you're open to relocation - so be open with them about your expectations.

The store interview is when you go in an learn more about the position. They go over the different responsibilities, from warehouse safety, sales, operations, and inventory management. Recruiter will email a worksheet with questions to ask the Store Manager - mostly about the different responsibilities and expectations. From my experience, the Store Manager didn't ask me anything about my past work-experience (they were busy!). I felt he was mostly gauging my interest in the job and whether it would be something I would want to do.

Final interview is at the District Office with the City Manager and District Manager. They went through my resume and asked me about my work experience. They also spent a good amount of time going over the opportunities and culture. They didn't ask any STAR questions (I was kinda bummed, I had prepared a lot!), but they mostly were gauging my personality and whether it would be a fit.

From my experience, everyone was overwhelmingly friendly. You can tell this is a good company to work for.

Interview Question – Name an instance when you've turned a negative customer-service experience into a good one.

Name a time when you've been part of a group where someone wasn't pulling their weight and what you did about it.
  Answer Question

Negotiation Details – Set salary


5 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Management Training Program (MTP) Interview

Management Training Program (MTP)
Warner Robins, GA

I applied online and the process took 3 weeks - interviewed at Sherwin-Williams in May 2014.

Interview Details – The interviewing process was as easy as can be. There is a 3 step process. The first step is the phone interview there is a recruiter who calls you and the call is about 30-45 minutes. After the phone interview, the recruiter will set you up for the second step which is the in-store interview. The in-store interview is usually about an hour to two hours long. I was told the store that I would be visiting and given the number to call the store manager to set up a time and date that was convenient for the both of us. I also asked what he recommended I wear which he told me khakis and collar shirt would be fine. It includes a tour of the store and a interview with the store manager and the assistant manager. Before you arrive, the recruiter will send you a questionnaire to print out and take with you for the in-store interview and it basically has questions that you should ask which gives you further details about the store and the business. The store manager asks his/her questions then you turn around and ask the questions listed on the sheet. Same goes for the assistant manager. If you make it to the 3rd step, you will be contacted by the District Manager to set up the final interview. Be sure to dress your best because this will be more of a professional interview than the first two were. After speaking with the District Manager you will then be contacted by the recruiter later in the week to offer or not offer you the job.

Interview Question – The questions weren't so bad. The phone and the District Manager interview asked similar questions such as "Why do you want to work for the Sherwin- Williams Company?, What is good customer service? How would you handle an angry customer? "Based on the store visit, what would you change about the store?" Are you willing to relocate?" I realized that Glassdoor was the best source to prepare for the job interview with this company.   Answer Question

Negotiation Details – I was hired by the District Manager and was offered the job where I gladly accepted. The recruiter sent the offer letter to my email address and I had a couple of days to accept or decline. The offer letter consist of the store location as well as the benefits and salary.


Declined Offer

Neutral Experience

Management Training Program (MTP) Interview

Management Training Program (MTP)

I applied through college or university and the process took 4 weeks - interviewed at Sherwin-Williams.

Interview Details – Communications were very straight forward and detailed. Questions are sales based, experience based and make sure to ask what the every day processes are like. The managers are very friendly and want to get to know you, but I wish the store visit I was able to interact with the other employees and get their insight.

Interview Question – What do you hope to gain from this position?   Answer Question


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Accepted Offer

Positive Experience

Average Interview

Management Training Program (MTP) Interview

Management Training Program (MTP)

I applied online and the process took 3 weeks - interviewed at Sherwin-Williams in May 2014.

Interview Details – Three-part interview process which began with a telephone interview, then moved on to a store visit, and finally an interview with the district manager. The initial recruiter who gave you the phone interview stayed with you during the whole process and helped with any questions and always followed up to help schedule the next step. Everyone was very friendly, very obviously loved the company, and it was a great experience. The questions were pretty typical and included things like, "where do you see yourself in _ years?" or "describe a time when you had to deal with a difficult customer," "why do you want to work for Sherwin-Williams?" etc. The recruiter was the only one who had actually really looked at your resume and would ask questions over that, the store visit was more for you to ask questions and see if you wanted to work there, and the district manager asked a lot of the same questions as the telephone interview, but it was just more serious and in a professional setting.

Interview Question – The questions were normal questions. There was some situational questions on the last interview.   Answer Question

Negotiation Details – No, negotiation.


Accepted Offer

Neutral Experience

Average Interview

Management Training Program (MTP) Interview

Management Training Program (MTP)

I applied online - interviewed at Sherwin-Williams in April 2014.

Interview Details – Phone interview is pretty straight forward 20 minutes of situational questions about past leadership, customer service, etc. Be quick on responses and just tell the truth, if you don't fully answer the question and ramble, the interviewer will question your response

Interview Question – Explain a time you brought an idea to a group of people the pros and cons of the idea and how people reacted to it and how you convinced the group go with your idea   Answer Question


No Offer

Neutral Experience

Very Easy Interview

Management Training Program (MTP) Interview

Management Training Program (MTP)

I applied online and interviewed at Sherwin-Williams.

Interview Details – I applied online and received an invitation to set up a phone interview/screening shortly after. The interviewer was very casual and unprofessional at times. I then found out that I was being interviewed for a territory other than the one that I applied for. At the end of the interview, I was told that I would receive an e-mail with instructions to set up the next step in the process. This e-mail never arrived. I sent a follow-up e-mail to check on this issue, and never received another response from this company.

Interview Question – None. Very predictable.   Answer Question


Declined Offer

Positive Experience

Average Interview

Management Training Program (MTP) Interview

Management Training Program (MTP)

I applied online and the process took 2 months - interviewed at Sherwin-Williams.

Interview Details – Very long process. I have had 3 interviews so far and one in store visit and I don't know when it is going to stop.

Interview Question – Questions were fairly easy   Answer Question


Accepted Offer

Positive Experience

Average Interview

Management Training Program (MTP) Interview

Management Training Program (MTP)

I applied online and the process took 3 weeks - interviewed at Sherwin-Williams in February 2014.

Interview Details – The process took about three weeks. I was contacted by a recruiter and was moved on to the next part of the interview which was meeting a store manager. I made sure to bring many questions to the interview to ask. I then conacted the recruiter and was scheduled for a the last and final interview with the district manager.

Interview Question – What do you consider excellent customer service? STAR format questions, behavioral questions   Answer Question

Negotiation Details – no negotiation


No Offer

Neutral Experience

Management Training Program (MTP) Interview

Management Training Program (MTP)

Interviewed at Sherwin-Williams

Interview Details – Applied through the career fair at my school and went in for an on campus interview.

Interview Question – What is your dream job (Apparently the answer he said he would have said was "to sell Ferraris")   Answer Question


Accepted Offer

Positive Experience

Average Interview

Management Training Program (MTP) Interview

Management Training Program (MTP)
Lawton, OK

I applied online and the process took 3 weeks - interviewed at Sherwin-Williams in February 2014.

Interview Details – It began with an email to schedule a phone interview with the area recruiter. After the phone interview, you do an in store interview which was more like a tour or sneak peek to what the wirk place is like with a store manager. After this, there was an interview with the district manager, which we met inside the same store.My FOURTH interview was with the district district HR manager over the phone. The recruiter called me the next day to offer me the position, but I had to accept the offer through an email. The recruiter made contact with me throughout the whole process via email and phone. If we spoke on the phone, he made sure to send a confirmation on what was spoken during the phone calls. It was a very pleasant experience.

Interview Questions

  • Name a time when you created a project and was criticised for your work?   Answer Question
  • Name a time you had a difficult customer?   View Answer

Negotiation Details – Consider the fact that you might not be working in the city that you applied in. Most positions can open any where in the district and you have to be willing to move for the job.

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