Sherwin-Williams Management Training Program (MTP) Interview Questions

Updated Jun 28, 2015
102 Interview Reviews

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Management Training Program (MTP) Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 6 weeksinterviewed at Sherwin-Williams.

Interview

I was referred by a friend which got me an initial phone interview. The phone interview was pretty laid back and felt more like a conversion rather than an interview. It lasted about 30 minutes, after which she invited me to do an in-store visit. When I got to the store, I met with both the store and assistant manager, took a tour of the store, then sat down and went over the packet of questions which were given to me. This process took about an hour, and I felt very comfortable the entire time.
Up next was the formal interview with the district manager. He ended up being a really down to earth easy going guy. It was very easy to talk to him, and he didn't really drill me with questions. He was more interested in me as a person, and wanted to make sure I knew what I was getting into. After the "interview" questions, he went more into detail about the company, told me about opportunities within the company, and what my responsibilities would be. I was offered a position about two weeks later.

My advice to anyone would be to stay patient. This whole process takes several weeks to get through (based on my experience). Everyone you will come across really seems to enjoy working for this company, and will make you feel welcome. I had a great time talking to everyone I met.

Interview Questions

Other Interview Reviews for Sherwin-Williams

  1. Helpful (1)  

    Management Training Program (MTP) Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Sherwin-Williams in June 2015.

    Interview

    Got an email about the position I applied for. Then emailed recruiter for a Skype interview. Passed that and was passed on to second interview where I met with DM. Passed that and went to your store next day. Made an offer to me 2 days later and accepted.

    Interview Questions

    • Why should we hire you ?
      Just be yourself and retail experience is a plus because you have a sense of what customer service is
       
      1 Answer
  2. Helpful (4)  

    Management Training Program (MTP) Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Sherwin-Williams in May 2015.

    Interview

    I've read several reviews on this website to try to get prepared for this process. The steps in my process were the same, however, the order that they were done in was different than anything else I've read. Maybe it was just a unique experience or this one district doing things different, but it doesn't matter.

    I applied online through what I thought was just an "open" application. After about 3 weeks, I received an email from a recruiter who stated that she was impressed by my resume and past experiences and wanted to schedule a phone interview for my earliest convenience. I told her since it was just a phone interview, that we could go ahead and schedule something for whenever and I'd just take a break and take the call. We set up an interview for early that afternoon.

    The recruiter called me at the agreed upon time. She stated right out of the gate it would take approxmately 30 minutes and walked me through what we'd be discussing. We started and she basically outlined my experience, and asked me specific questions about each of those experiences. What I liked most, least, why I'm leaving, etc. She asked about solving guest problems, keeping guests happy, "winning them back", conflicts with supervisors....all the things you'd expect. After she gave me a chance to ask questions (I asked about pay and benefits), she explained to me the MTP program(approx. 6 weeks of training and a week at corporate HQ in Cleveland) and the hiring process. I was told out front that there would be a phone interview (just completed), a store visit, and a face to face with the district manager, not necessarily in that order. We mutually agreed to continue the process, and she said she would forward my information on to the district office and I should receive a call within 2 weeks to schedule the next step. I received a call within an hour from the district office wanting to schedule a face to face with the district manager. I called back and we scheduled an interview for the following Monday at 8am at one of the local stores.

    I arrived to the store for the interview approximately 10 minutes early, and had to wait almost 20 minutes for the DM to arrive. We did the interview in the store manager's office. It took a whole hour. It felt like more of a conversation. She asked me to describe a time when I had exceptional guest service, and on the flip side a time when I had terrible guest service. She was gauging what I feel is good and bad service. I've worked in retail my whole life, so my standard is pretty high. She asked how I keep people motivated and what I do to influence sales in my current position. Then, we started getting into specific locations and talking about relocation. She told me during this interview where she was planning on putting me. To wrap up, she told me that I still needed to do a store visit, and that she needed to contact the store, so she asked me to leave the room. She wasn't able to get ahold of the manager at the store she called, so she told me she'd email me the information later that afternoon, as well as a list of questions she wanted me to ask. I received the contact information for the store manager of the visit store, and she asked that I complete it within a couple of days and call her when it's complete. Other people had stated that Sherwin set this up for them, but in my case, it was the last step in my process and I was allowed to set it up on my schedule.

    I set up the store visit for Wednesday of that week, in the late morning to accomodate their early guest traffic. This also took about an hour. I met with only the store manager since the assistant was not in. The DM had wanted me to talk to both, but I got the perspective of the differences in the positions from the store manager. We basically went through the list of questions one by one and touched on them, chatted about the company in general, what the training at HQ is like, and then I got a store tour. I called the DM to let her know I finished the store visit, and we again had a chat about possible locations (Different ones this time) and she informed me that the recruiter would be sending me an offer, but she was out of the office this week so it wouldn't be until next week. All of the hiring paperwork is done online, so I'll receive an email with an official offer that I'll accept or not accept online, then a seperate email to start the paperwork.

    Overall, great process, and very thorough. They want to make sure that you know what is expected, and what you're getting into. The DM told me during the followup phone call that Sherwin has very strict policies and expectations, but I will succeed as long as I stay within those guidelines.

    Interview Questions

    • Tell me about a time when you expericed customer service that exceeded your expectations?   Answer Question
    • Tell me about a time when you experienced customer service that was a total let down?   Answer Question
    • Tell me how you motivate your employees to meet goals?   Answer Question
  3.  

    Management Training Program (MTP) Interview

    Anonymous Employee in Denver, CO
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university – interviewed at Sherwin-Williams (Denver, CO) in May 2015.

    Interview

    So far I have had a phone interview and a single store visit. These interviews were informal and today, I have a formal sit down interview with a follow up with HR tomorrow.

    Interview Questions

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  5. Helpful (4)  

    Management Training Program (MTP) Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 4+ weeksinterviewed at Sherwin-Williams.

    Interview

    It was a 4 step process. First a phone interview with a recruiter, if that goes well you are invited to do two store visits where you interview the store management. Then you have a follow up phone call about those visits, if that all goes well you have a brief phone interview with someone in HR. Past that step you are invited to a final formal face-to-face interview with your district manager. If that goes well then you receive a formal job offer!

    Interview Questions

  6.  

    Management Training Program (MTP) Interview

    Anonymous Employee in Littleton, CO
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeksinterviewed at Sherwin-Williams (Littleton, CO) in March 2015.

    Interview

    Very positive experience and I actually learned some things, hiring required three steps a phone interview by a talent acquisition manager, then an open house interview where you tour a nearby store and are more in a group interview with three to four managers including the district manager which helped me for my interview. Then your third interview is meeting with the you guessed it district manager who I had met at the open house where they get to know you as a person more so than anything. The interview process did not really feel like an interview more so a 1 on 1 class and getting to know you.

    Interview Questions

  7.  

    Management Training Program (MTP) Interview

    Anonymous Interview Candidate in Normal, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at Sherwin-Williams (Normal, IL) in March 2015.

    Interview

    I attended my college's career fair and met with a hiring representative at that time. She was very informative and energetic. I was asked to attend a "Meet the Firm" event. Following a great, informational event, I was asked to follow-up for a personal interview. At this point, I met with the branch manager who asked about my background, education, and experience. He was very friendly, pretty funny, and passionate about the company. I was contacted the next day with notice that I received the position.

    Interview Questions

    • What was the greatest challenge you had to overcome and how can it apply to this position?   1 Answer

    Negotiation

    Nonexistent

  8.  

    Management Training Program (MTP) Interview

    Anonymous Employee in Santa Cruz, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeksinterviewed at Sherwin-Williams (Santa Cruz, CA) in March 2015.

    Interview

    Multiple interviews, with recruiter, assistant manager, and district manager.

    Be sure to state clearly how you will make profits for the company, goals you have for yourself, what you will be bringing. Be energetic, easy going, confident, professional, make sure you have plenty of sales abilities. Arrive early and I think if you are accepted you will get an offer right then and there with the district manager.

    Interview Questions

  9.  

    Management Training Program (MTP) Interview

    Anonymous Interview Candidate in Boston, MA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeksinterviewed at Sherwin-Williams (Boston, MA) in February 2015.

    Interview

    I applied though the career site at my university and got an interview for the day after the career fair. The first interview was pretty straight forward some questions about my resume and about myself then into behavioral questions (Tell me about a time when...). The recruiter told me I was moving on right then. The next step is a store visit where you basically interview a store manager using a packet of questions they send you. After that the recruiter called me and asked some question about what I learned and what surprised me about the store/position. He told me I was getting a final interview with 2 city managers, the district manager was supposed to interview me too but he was sick that day. The final interveiw was similar to the first, more extensive about my resume and some more behavioral questions (time you made a mistake, how you worked with a difficult person). I got a call the next morning with an offer. Its an extensive process but they really make sure it'll be a good fit for both parties. Everyone seemed super friendly and they dont leave you waiting for a decision which is nice!

    Interview Questions

    • Tell me about a time you made a mistake and how you fixed it   Answer Question

    Negotiation

    No negotiation

  10. Helpful (4)  

    Management Training Program (MTP) Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Three Step Process. Phone, Store and District Manager. Each phase you will meet with the person in charge and they will provide a tour. Not to hard of a process but be prepared to answer what is required of you.

    Interview Questions

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