Sitel

  www.sitel.com
  www.sitel.com

Sitel Interview Questions

Updated Dec 4, 2014
Updated Dec 4, 2014
18 Interview Reviews

Interview Experience

Interview Experience

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35%
17%

Getting an Interview

Getting an Interview

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22%
11%

Interview Difficulty

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Average

Interview Difficulty

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18 Candidate Interview Reviews Back to all interviews

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  1.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    You have to take far to many assessment for this 9.00 an hour job.... Its frustrating but could be worth it if you have nothing else going for you! I was checking my email, every hour on the hour for a response email after the whole application ordeal. I truly hope its worth all the unnecessary work you have to do just to get the job!

    Interview Questions
    • At the end of you application process you have to call in and answer 4 questions they could have asked in their long assessments.   Answer Question
    No Offer
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Sitel in November 2014.

    Interview Details

    Interview was ok, they didn´t ask me many questions, they just told me what to expect if i get a job, my working hours, what that job was exactly about, where i see myself in a year time and what did i do (what jobs) in past. It was just few days ago so i am still waiting for phonecall to know if i passed.

    Interview Questions
    • If you are not native speaker, you will have to do a grammar test. I got english test because i applied to be in a UK team. I was very HARD. So my advice to you, check some tests before you go there.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  3.  

    Customer Service Representative Work From Home Directv Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel in June 2014.

    Interview Details

    My interview was scheduled at 9:00 am central time however the interviewer called me at 8:50 am. I had no problem hearing her but she kept asking if it was a bad time for me? Like she wanted me to say yes.

    Interview Questions
    • craziest question. "I though you said you did't have a computer? " I said that I wanted to work with them because they provide the equipment except for the monitor. If I didn't have a computer how did I use the internet to do the speedtest and answer all the crazy questions you just asked me?   View Answers (2)
    No Offer
    Negative Experience
    Easy Interview
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  5. 1 person found this helpful  

    IBS-CSR Interview

    Anonymous Interview Candidate in Hamilton, AL
    Anonymous Interview Candidate in Hamilton, AL
    Application Details

    I applied through other source. The process took 5 daysinterviewed at Sitel in January 2014.

    Interview Details

    Good overall practices for hiring and orientation. The training is extensive yet complete.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Call Center Representative Interview

    Anonymous Interview Candidate in Augusta, GA
    Anonymous Interview Candidate in Augusta, GA
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Sitel in October 2013.

    Interview Details

    I went online job searching, and came across, Sitel is hiring for call center. I never knew that when i started the job that I would actually be working for Verizon prepaid. I filled out the app online, which was a very lengthy process. it wasnt 30 mins later they were calling me to come in for an interview.

    Interview Questions
    • I had to read a script back to the lady. Also that I would be working with, ( you never know what you are gonna have to encounter on the other line with complete strangers.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  7.  

    Marketing Interview

    Anonymous Interview Candidate in Nashville, TN
    Anonymous Interview Candidate in Nashville, TN
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Sitel.

    Interview Details

    The hiring and interview process was quite cumbersome and plagued by bad communication. After an initial phone interview with HR, I met with the hiring manager. In my opinion, Sitel is very insular and believes that anyone without experience in their particular industry is not right for the organization. I found the initial interview to put me on the defensive about my experience, skills and ability to succeed in the role. I was brought back to meet with several other executives, which was a slightly more positive experience. Then there was no communication for 30+ days, after which I was asked to prepare, on very short notice, an extensive plan and presentation--not for a hypothetical situation, but a very real dilemma they are facing. I balked at being asked for what basically boils down to free consulting work and removed myself from consideration. The lack of communication for over a month did not work in their favor at all.

    Interview Questions
    • Asked to prepare a marketing plan for a very real business problem they are experiencing.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  8. 1 person found this helpful  

    Scheduler Interview

    Anonymous Interview Candidate in Miami, FL
    Anonymous Interview Candidate in Miami, FL
    Application Details

    I applied online. The process took 5 daysinterviewed at Sitel in August 2013.

    Interview Details

    Submit resume online, you get an auto reply via email to get someone in 72hrs to contact you, interview over the phone, advise to get another call for 2nd round but never happened

    Interview Questions
    • why did you choose to get a same position from previous job? How can you manage your priorities? How do you handle work under pressure? Did you commit to your duties?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    CONTINUOUS PROCESS IMPROVEMENT Interview

    Anonymous Interview Candidate in Ocala, FL
    Anonymous Interview Candidate in Ocala, FL
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Sitel in April 2013.

    Interview Details

    I applied online which didn't ask for my resume. I showed up and they were eager to interview me. My first interview was 30 minutes. My second was 2 hours. My THIRD I was there for a 5 hours. There was supposed to be a problem statement already ready but no one was ready. I was given a problem statement and expected to solve the problem which was ridiculously impossible. I was not contacted until 2 weeks after sending emails to follow up. I asked for feedback and was told I did great and I was to shortly speak with the regional manager. I did't hear from them for 3 weeks. I emailed several times with no response. I called when I saw the job requisition back online. I called the director and he said I was still in the race and no news is no news. I haven't called them since. That was 2 months ago.

    Interview Questions
    • Salary expectation. Industry Standard is 75K-95K and they were offering high 60s that included bonuses. I wasn't prepared to get a job offer that low.   View Answer
    No Offer
    Negative Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Augusta, GA
    Anonymous Interview Candidate in Augusta, GA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Sitel in July 2011.

    Interview Details

    Took 2 months to hear back from them. Had a group interview with other candidates and managers. Took a series of computer tests on the computer that was required to pass. Overall interview was tense and competitive.

    No Offer
    Positive Experience
    Average Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Augusta, GA
    Anonymous Interview Candidate in Augusta, GA
    Application Details

    I applied online. The process took a weekinterviewed at Sitel in June 2011.

    Interview Details

    Put in an application. Was e-mailed to schedule an interview--which I did. It ended up being a group interview with four other candidates. There were two "coaches" who conducted the interviews. Afterward, we were called one-by-one and told whether we had received an offer or not. Instead of the coaches doing it themselves and offering feedback on what could have been done better or what they were looking for, they had an admin assistant do so.

    Interview Questions
    • None of the questions were unexpected or difficult. Questions ranged from "a time you broke company policy" to the mundane "tell me about yourself."   Answer Question
    No Offer
    Neutral Experience
    Easy Interview

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