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Sitel Customer Service Agent (AAA) Interview Questions & Reviews

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Customer Service Agent (AAA) Interview

Customer Service Agent (AAA)
Vernon Hills, IL

I applied online and the process took 2 days - interviewed at Sitel in October 2013.

Interview Details – The Hiring process entailed to fill out an online 4 page application followed by an assessment (behavioral, Technical, Typing, Voice Audition). I was notified by email if passing and invited to schedule an interview. I was able to through a link pick the best times for me and also cancel if necessary. The interviewer called 15 minutes late but she had back to back interviews and was very nice.

Interview Question – I had to role play with here on the type of call I would take from A through Z. They wanted to see if I can think on my feet and have good judgment.   View Answer

Negotiation Details – There was no negotiations it was a fixed off of part time 9.50/hour pay.

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