Smucker Interview Questions & Reviews
Getting an Interview
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Process Engineering Intern Interview (Negative Experience; Average Interview)
I applied through college or university and the process took 2 weeks - interviewed at Smucker.
Interview Details – There was a career fair on campus, and I submitted my resume. Afterwards, I applied for the position on a job board posting. I received a call from the HR manager and a phone interview was set up. The phone interview was standard screening and questions and lasted about 20 minutes. A few days later, I got an email asking for an in person interview at the plant. I arrived for my interview on time and waited in the lobby. Apparently there was another interview for someone else right before me. I knew this because the HR manager and Operations Manager both walked by me and spoke with the other interviewee in another room. It was kind of awkward and my interview started later than scheduled. When I was finally interviewed by the HR manager, it was standard interview questions and behavioral examples. But when I was answering, she seemed sort of disinterested and going through the motions. Then, I interviewed with the other manager. It was more technical and I showed some of my related course laboratory work. I felt confident that my skills and demeanor met their expectations, for an internship position. I was a senior at the time, so this position was really needed for my professional development. When I checked out, the HR manager told me to expect response on Monday (Interview was on Friday). So, I felt pretty good about it and just patiently waited. No word back on Monday or Tuesday. Oh well, it was around Nov/Dec, so I figured it was just holiday season. Then nothing for the week. And the next. After about a week or so, I sent a follow up email. No reply. Then, I called the HR manager, and did not pick up. I didn't leave a message, as I figured I could call back later. I called back maybe a day later, and still no one picked up. I left a message, and waited for a call back or at least an email. But Nope. Nothing. No response or feedback whatsoever, not even a rejection one. I was very confused and bitter about it for quite a while, because I felt that my skills and qualifications met the requirements, and I felt that I impressed the Operations Manager at least. Eventually, I checked the online application status a couple months later, and it finally updated to "no longer under consideration." Overall, the interview was decent, and it was good experience. But the lack of any response at all really put me off, and made me feel like I was just a part of the whole B.S. HR recruiting marketing function. To Smuckers HR: Treat your candidates with more respect and keep them updated instead of being lost in the dark feeling used.
Interview Question – The usual type of questions, such as: How would you solve so and so problem? Answer Question
Engineering Manager Interview (Positive Experience; Difficult Interview)
I applied online and the process took 4+ weeks - interviewed at Smucker in October 2013.
Interview Details – Interview process was well communicated with the 5 people and times we would talk. The interview was in a guest room where I resided and they visited me. The atmosphere was business and the office was very professional and comfortable. The questions were behavioral based and generic with nothing unusual.
Interview Question – What are the detailed series of steps when executing a medium sized capital project? View Answer
Customer Service Interview (Neutral Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Smucker.
Interview Details – 2 Phone Interviews
2 Half Day Interviews with multiple Managers
Interview Question – What are your 10 year goals Answer Question
Lead Analyst Interview (Positive Experience; Average Interview)
Interviewed at Smucker
Interview Details – Company seems to have act together. Everyone was professional & process was smooth. Provide benefits overview booklet during interview process so there are no 'surprises' later. No one asked any 'illegal' questions or repeated questions. Interview is done in own frosted-glass paneled room which ensure privacy AND means that candidate does not change rooms!
Interview Question – Asked about my professional goals Answer Question
Communications Interview (Negative Experience; Average Interview)
I applied through a recruiter and the process took 3+ months - interviewed at Smucker in August 2013.
Interview Details – 2 lengthy, detailed interviews with recruiters; about a month later, Smucker's HR interview and it went well. A second HR interview about 3 weeks later was horrible: she was curt, disengaged, almost angry, and seemed to be checking questions off her list, without listening to the answer.
Interview Question – Questions were as expected about skills and past experience. However, they seemed to have someone specific in mind for the job; or no one at all because they wanted a wide range of expertise, along with extensive experience in each area. A perfect fit seems unlikely. Answer Question
Very Difficult Interview
Customer Service Interview (Negative Experience; Very Difficult Interview)
I applied online and the process took 5 days - interviewed at Smucker in July 2013.
Interview Details – An HR person set me up with an appointment for a phone interview, and was as nice as she could be. Unfortunately, I was asked to interview with a different person, who was hopefully just having a bad day. Her tone and rate of speech suggested she was bored and disinterested in what I had to say. This was frustrating, but I took it as a challenge to be extra cheery and enthusiastic. My approach proved futile, as the interviewer neglected to convey any semblance of warmth. She rounded out her buzzkill of an interview by explaining that her company had "no use" for post graduate education. I could not believe what I had heard. It makes me wonder if she was just interviewing me to fill her quota of calls. This was certainly not the Smucker I thought I was interviewing for.
Interview Question – What do you think about alcohol? View Answer
Senior Representative, Customer Service In Supply Chain Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 months - interviewed at Smucker in May 2013.
Interview Details – I applied online and was contacted within two months to schedule a 15 min. phone interview. After I passed that I was emailed a Candidate Bio to fill out and email back. It asked fairly vague questions like "What are your career aspirations?" I was then contacted by phone to schedule First Round Interviews which consisted of being interviewed over the course of three hours by six different people. Approx. two weeks later they contacted my by phone to submit to a background check online through a third-party company. Next I was contacted to come in for Second Round Interviews and a drug screening. I was there for over four hours and meet with seven different people. Everyone was very warm and friendly and I think it would be a fantastic work environment. Unfortunately, after several days I was called and told that they were moving ahead with a different candidate.
Interview Question – Standard interview questions. "What is an area of weakness for you?" "If I were to ask one of your friends about you, how would he/she describe you?" "Tell me a little bit about yourself?" "What questions to you have for me?" Answer Question
Communications Representative Interview (Neutral Experience)
I applied online and the process took 3 weeks - interviewed at Smucker.
Interview Details – Phone screen followed by interview in Orville. Talked to 3 different people 1 on 1 all who asked the exact same questions. Never got to meet with head of HR because they were in an important meeting. Why schedule interview when you can't meet? Took time out of day for interview and no one ever got back to me not even to tell me I did or did not get the job! No follow-up whatsoever. It has been over two weeks and not a word. Long process dragged out for no reason.
Interview Question – What do you want to get out of this job? Answer Question
Intern Interview (Positive Experience; Average Interview)
I applied through college or university and the process took 1 week - interviewed at Smucker in November 2012.
Interview Details – This was an easy interview process, but the onsite interview was very long interview process for an intern position. I got an email from the HR manager and had an onsite interview a week later. I got there at 8 and wasn't finished until 1. Everyone was very friendly and professional throughout the whole process, with the exception of one of my interviewers not showing up.
Most of the questions were straightforward regarding work experience, computer knowledge and ambitions for career advancement. The interviewers were from many different departments, so there were a lot of different perspectives for questions. However, there were a lot of repeated questions, and by the end, you could answer those questions flawlessly.
At the end of the interviews, two engineers took me to lunch in the cafeteria. The entire process was a good experience and the company did a good job of keeping me from getting too stressed.
Interview Question – Name a project you did on your own that you are particularly proud of. Answer Question
Applications Analyst, Social Media Interview (Neutral Experience; Average Interview)
I applied through a recruiter and the process took 2 months - interviewed at Smucker in April 2011.
Interview Details – I interviewed for this position in Orrville while living in Upstate NY. The following steps were taken:
-I was headhunted on LinkedIn
-Had a broad phone interview with company recruiter
-Had two back-to-back video interviews with hiring manager and a director
-Was flown to Ohio (via Cleveland, stayed in Akron) for full day (11:30-6) of interviews. Lunch was provided.
Here's where my gripe with Smucker begins. Their process was very professional up until this point - it seemed like a great fit, and I was prepared for an offer. They even did a background check and drug test onsite. I was told I would hear back either way within a week, but never heard anything back. I tried contacting HR, the recruiter, the hiring manager after a few weeks, and none of them returned my calls. This was almost a year ago, and I'm still in the dark as to what happened - I'm wondering if their funding was denied and no one had the guts to tell me. I know this type of behavior is to be expected in today's cold corporate culture, but for a company that prides itself on family values I thought this was pretty low.
Interview Question – What's the greatest challenge you've faced in your life? View Answer