Social Security Administration Claims Representative Interview Questions

Updated Mar 23, 2015
Updated Mar 23, 2015
11 Interview Reviews

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25 people found this helpful  

Claims Representative Interview

Anonymous Employee
Anonymous Employee
Application Details

I applied online. The process took 2+ monthsinterviewed at Social Security Administration.

Interview Details

Two interviewers; meet and deal interview. Asked behavioral questions and situational questions about situations you are in and what you would do. Told you about the position and to be yourself

No Offer
Neutral Experience
Difficult Interview

Other Interview Reviews for Social Security Administration

  1. 1 person found this helpful  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    It was a 3 person panel.
    Everyone was very nice, intelligent & organized.
    This was the 1st interview - supposedly, there's something called a "Meet and Deal" that comes next.
    The purpose of this one was to establish a behavioral baseline to see what kind of person you are.
    Expect scenarios and questions about hypothetical situations as well as standard interview questions.
    You will be expected to relate to various past experiences which seemed to focus on stress in particular.
    You would also be well advised to do at least some cursory research about SSA and the position for which you're applying.
    Overall, it was a great experience.

    Interview Questions
    • There was a scenario where they handed me a paper to look over that gave a brief explanation of what SSA does.
      They give you 5 minutes (if you need it) and allow you to take notes, but it's very brief and comprehensive - you shouldn't have to.
      Then, they'll play the scenario as a prospective applicant and you have to succinctly explain to them the parameters of eligibility.
       
      View Answer
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    Applied online at USAjobs.gov in Dec 2014 got called for interview in a month. Met with two people, they were very nice but I couldn't get a read off them as to how I did. Still waiting for reply

    Interview Questions
    • They asked mainly behavioral questions. Give an example of a stressful suituation and how did you handle it.
      Name a time you and another employee had a conflict.
       
      Answer Question
    • Gave me a passage to read for 5 min them asked me to explain   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3. 1 person found this helpful  

    Claims Representative Interview

    Anonymous Employee in Jersey City, NJ
    Anonymous Employee in Jersey City, NJ
    Application Details

    I applied online – interviewed at Social Security Administration in February 2015.

    Interview Details

    I had a panel of 2. In jersey City. The questions were basic opm questions About deadlines, accomplishments and difficult situations. They took lot's of notes. No offer yet, but i was fingerprinted and they called my references. The panel was nice, we had some very funny moments.

    Interview Questions
    • What was the hardest thing you've ever had to do?
      Tell me a time when you didn't accomplish a goal. Tell me a difficult coworker situation.
       
      Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Claims Representative Interview

    Anonymous Employee in New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I applied online. The process took 4 weeksinterviewed at Social Security Administration in February 2015.

    Interview Details

    After requested documents were collected, I was interviewed by two managers. They gave a description of the job and explained the interview process which includes going through scenarios a claims representative may face on the job, like a role play to demonstrate how I would handle the situation. Some interview questions include describe a time you had to deal with an irate customer.

    Interview Questions
    • Describe a time you had to help an irate customer.
      What was the most difficult decision you've had to make?
       
      Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Claims Representative Interview

    Anonymous Employee in New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I applied online – interviewed at Social Security Administration in February 2015.

    Interview Details

    Applied on usajobs.gov back in December 2014 the process took about 1 1/2 months to be contact by SSA (the interview process) at Social SECURITY Administration was three hours common questions that was asked are behavioral questions.

    Interview Questions
    • Two interviewers; meet and deal interview. Asked behavioral questions and situational questions about situations you were in and how you handle the situation and what was the overall outcome. Was then told about the position and what to except in a daily work atmosphere at Social Security   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  7. 4 people found this helpful  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Social Security Administration in August 2014.

    Interview Details

    Applied online at USA jobs, got referred within a week for a position at Fremont office. Scheduled an interview. They were right on time, 8 p.m EST, three people took started off by introducing themselves. Went very well, At times when they go silent, don't panic coz they're usually writing or preparing to ask the next question. I would wait for a response from them and update soon.
    The interviewers were very nice and patient after a long day of interviewing people, they said they have 4 more days to do it.
    I told them how i was getting back on my feet after being a stay at home mom for three years and they totally appreciated it that i was giving my time to my daughter.

    Interview Questions
    • They Asked about 8 or 9 questions out of which some were occupational questions where they wanted me to relate the answer to a situation i've experienced at my job. Here are some questions they asked:
      1- Tell us about a situation where u overcame a challenge at work. They wanted me to really elaborate on it.
      2- How do u handle a stressful situation or tell us of a time when u experienced the most strew?
      3- Tell us of a time where you had a hard time communicating with your co-worker.
      4- Tell us about a time when you received a project and how did you plan it.
      5- A couple who is claiming to be married can show wat document to prove it.
      6- Tell us of a situation where you had a hard time communicating
      7-In the passed if you missed a deadline to submit a report or project. How did you handle it.
      8- Tell us about the most difficult decision in your life and how do you feel about it. Did you take advice from someone. (this could be personal or professional)
      9- This last question really made me ask if it was a real question. They asked what if the one thing i think i am a pro at, and if i have to teach it to them, how would i do it. This could be anything; ur hobby, cooking, baking, crafts, anything.
       
      Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8. 4 people found this helpful  

    Claims Representative Interview

    Anonymous Employee in New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I applied online – interviewed at Social Security Administration in April 2014.

    Interview Details

    I was interviewed last week Thursday by a supervisor and a director. They were both nice and I felt really relaxed and at ease. They said they will give me 2 interview questions & 4 situations I need to answer( there's no right or wrong for the situation questions) . I was told it can take 3-6 months to hear from them. This process last about 30 mins. Then I was taken to a different floor for fingerprinting. I'm so anxious I want to hear from them but I know I have to wait, hopefully they will call me before to tell me my results.

    Interview Questions
    • If a mom comes in with her 3 small children who are not behaving and I'm not able to conduct the interview, what would I do?   View Answers (2)
    No Offer
    Positive Experience
    Average Interview
  9. 3 people found this helpful  

    Claims Representative Interview

    Anonymous Employee in Saint Louis, MO
    Anonymous Employee in Saint Louis, MO
    Application Details

    I applied through college or university. The process took a dayinterviewed at Social Security Administration in January 2010.

    Interview Details

    The aptitude test was very difficult and I understood that out of 240 people taking it, only 40 people passed it. The interview was much harder. They gave me the wrong office number (I think on purpose) and there was no one in the lobby to redirect me and they were not listed on the plaque of offices either. Then, when I got there four people were in the room. There was one who was totally silent, one good cop, one bad cop, and one who tried to illicit responses. All took notes. Bad cop pounced on me right out of the gate making me believe that I should show no empathy with SSI applicants - then, at the end one did a poor acting job as a turned down applicant and I was supposed to respond. It was all a sham. They also ask what do you do if someone who is repeatedly turned down for SSI and threatens to commit suicide to you? What do you do if you work in a gas station and there is a non-perishable food delivery out back, a long line of customers, you need to call another worker to come help - in what order do you deal with this? Many silly questions, and they were passing inside jokes after I gave some of my answers- don't ever say that you will send a memo out to communicate something with coworkers- they really joked about that. I felt like I had been through some type of strange psychological experiment when it was done, and I don't think I would want to work for any of the people in that room, except for maybe the bad actor. I imagine it is a good job, but SSA is going broke quickly- it may only be a five or ten year job anyway.

    Interview Questions
    • If someone who is repeatedly turned down for benefits and threaten to commit suicide, what do you do?   Answer Question
    • A client with three kids d who are behaving wildly cannot pay attention to what you are telling him/her, what do you do?   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  10. 3 people found this helpful  

    Claims Representative Interview

    Anonymous Employee in Nassau, NY
    Anonymous Employee in Nassau, NY
    Application Details

    I applied online. The process took a dayinterviewed at Social Security Administration in March 2009.

    Interview Details

    The Interview is Behavioral Based. i was ready for some of the questions because of Bloggers that had posted what they had experienced. I was ready for "A claimant comes in who has been denied benefits several times. They tell you that they are going to commit suicide, what do yo do?"

    Interview Questions
    • "A claimant comes in and tells you they are going to commit suicide because they have been denied benefits. What do you do?"   View Answers (2)
    • "A claimant comes in with her little children who are being very disruptive in the office. The mother (the claimant) cannot focus on the interview questions, what do you do?"   View Answers (5)
    No Offer
    Negative Experience
    Average Interview

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