Social Security Administration
3.3 of 5 194 reviews
www.ssa.gov Baltimore, MD 5000+ Employees

Social Security Administration Interview Questions & Reviews

Updated May 12, 2014

Getting the Interview 

71%
9%
9%

Interview Experience 

70%
5%
25%

Interview Difficulty 

Average Difficulty
23 candidate interviews Back to all interview questions
Relevance Date Difficulty
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No Offer

Negative Experience

Average Interview

Social Security Claims Representative Interview

Social Security Claims Representative
Queens Village, NY

I applied online and the process took 3 months - interviewed at Social Security Administration in April 2014.

Interview Details – Applied online got called for interview 3-4 weeks later. Interview was basic with personality questions than 3 behaviorial questions. Very basic and relaxed setting they try and make you feel at ease with makes it more comfortable.

Interview Question – All very basic questions was expecting all of tham. what would you do if you were interviewing a client and her children were interrupting the interview? Describe a time when you had to multi task and prioritize important tasks   Answer Question

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No Offer

Positive Experience

Easy Interview

Claims Representative Interview Interview

Claims Representative Interview
Queens Village, NY

I applied online and the process took 3 months - interviewed at Social Security Administration in April 2014.

Interview Details – Applied online, received a phone call from an interview scheduler 6 weeks later. Interviewed by the panel of just 2 people. Have a positive impression about an interview and a shocking experience with the decision which I received by email 4 weeks later. It states: You are ineligible because you have not successfully demonstrated the ability to meet and deal with the general public and have received an unacceptable rating from the meet and deal interview panel.
This decision could not be based on any of my answers. The only explanation for this statement – the personal dislike for ant reason.

Interview Question – Nothing difficult, behavioral questions. Example:
1. You are interviewing a mother with 3 kids and kids are extremely noisy and destructive. How would you deal with this situation?
2. You have completed an interview but the interviewed person is not leaving and continues to talk to you. What will you do?
3. A person is complaining that she applied several times did not received her benefits. She states that she may attempt to commit suicide if her case will not be resolved. What will you do?
  Answer Question

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4 people found this helpful

No Offer

Positive Experience

Average Interview

Contact Representative Interview

Contact Representative
Chicago, IL

I applied online and the process took 2 months - interviewed at Social Security Administration in April 2014.

Interview Details – Submitted my resume via USAJobs, was emailed saying that my information was referred to the agency, about three weeks later I received a call to set up an interview. The interview started with them telling me about the job benefits and pay, and a few warm up questions about my personality traits. After that, the interview was a panel interview with round robin behavioral questions.

Interview Question – Fairly straightforward questions, the only one I had to think about for a few seconds was to tell of a time that I had to deal with someone that was from a different background than I was that had conflicting view points and how I handled it.   Answer Question

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1 person found this helpful

No Offer

Positive Experience

Average Interview

Contact Representative Interview

Contact Representative

I applied online and the process took 4 months - interviewed at Social Security Administration in April 2014.

Interview Details – I applied for this position in February 2014

I received a call last week (Mid April) from the administration informing me about the position opening and my referrals acceptance (this is from a pathways recent graduate offering from U.S.A Jobs). We set up an interview for yesterday over the phone. The interview consisted of three phases - First, one gentleman informed me about the position duties and asked if I had any questions, this took about fifteen minutes. Next, another gentleman asked me a series of behavioral based interview questions, this took between 10 and 20 minutes. Finally, a lady conducted a portion of the interview that required me to navigate the SSA.gov website and answer a few questions as if they were a caller. They then said that was all they needed, asked if I had any questions, and informed me that the recruiting team would be contacting me in a few days to let me know the decision either way.

About an hour after the interview I received a call in which they informed me that they would be sending me a fingerprint test in order to conduct a background check.

Interview Question – The behavioral questions are somewhat difficult if you are offered a situation that you can only loosely relate to. I cannot recall the specific questions and do not want to be misleading   Answer Question

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No Offer

Positive Experience

Average Interview

Social Insurance Specialist Interview

Social Insurance Specialist

I applied online and interviewed at Social Security Administration.

Interview Details – Phone interview was conducted. I received an email 1 week later stating that I was in the 2nd phase of the interview process and for me to complete fingerprints and background check.

Interview Question – No difficult questions, just describe a time.... questions.   Answer Question

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No Offer

Negative Experience

Difficult Interview

Social Insurance Specialist Interview

Social Insurance Specialist
Washington, DC

I applied online and the process took 3 months - interviewed at Social Security Administration.

Interview Details – Submitted application on USA Jobs website, the annoucement closed early as they had received enough applications. Waited 4 weeks from the close of the annoucement and received a call for an interview. Went on interview and the interview is intense.

Interview Question – Described a difficult decision you had to make, and describe how you came to a decision?   Answer Question

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3 people found this helpful

No Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative
New York, NY

I applied online - interviewed at Social Security Administration in April 2014.

Interview Details – I was interviewed last week Thursday by a supervisor and a director. They were both nice and I felt really relaxed and at ease. They said they will give me 2 interview questions & 4 situations I need to answer( there's no right or wrong for the situation questions) . I was told it can take 3-6 months to hear from them. This process last about 30 mins. Then I was taken to a different floor for fingerprinting. I'm so anxious I want to hear from them but I know I have to wait, hopefully they will call me before to tell me my results.

Interview Question – If a mom comes in with her 3 small children who are not behaving and I'm not able to conduct the interview, what would I do?   View Answers (2)

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2 people found this helpful

No Offer

Neutral Experience

Contact Representative/Claims Representative Interview

Contact Representative/Claims Representative

I applied online and interviewed at Social Security Administration.

Interview Details – Emailed my resume. Was contacted within 2 weeks. Interview by a panel of 3. Was called by director day of first interview who asked if I wanted to be considered for another position she thought I'd be perfect for. I agreed and was invited for the second interview . Had the second interview 2 weeks ago and was told they are still interviewing.

Interview Question – The interviews were great because they were challenging. "Tell ,me of a time your strength helped you with a project and consequently tell me of a time when your lack of strength in an area was detrimental to a project"   Answer Question

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2 people found this helpful

No Offer

Positive Experience

Average Interview

Social Security Claims Representative Interview

Social Security Claims Representative

I applied online and the process took 6+ weeks - interviewed at Social Security Administration.

Interview Details – Application to USAjobs.com, referral letter, interview. During this period my application status changed from application received, reviewed, and received back again.

Interview Questions

  • How would I help somone who applied for benefits but did not have a birth certificate and she was born outside of the US? or something close to this.   View Answer
  • What would you do or how would you respond if you are busy with your work and someone ask you to help out with a project?   Answer Question

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4 people found this helpful

No Offer

Positive Experience

Average Interview

Contact Representative Interview

Contact Representative
Springfield, MA

I applied through other source and the process took 4 weeks - interviewed at Social Security Administration in February 2014.

Interview Details – Resume was submitted through a third party. I received a call the same day my resume was received, (not typical). Interview was set for four days out from that date. Upon arrival you musts sign a document regarding criminal past, delinquent federally subsidized loans etc.. The interview was conducted by the Area Director, His second and another manager. It was a somewhat relaxing atmosphere and the interviewers do their best to make you feel at ease. The interview was divided into 3 parts. First they ask about you with questions about your past work experience. They also asked what I knew about Social Security and what the administration does. Second they ask behavioral interview questions in a round robin style, each person asking a question in turn. Be prepared for this. If unfamiliar with these, research them. It is a big part of the interview. Lastly, they give you something to read and familiarize yourself with. They then role play a client and you must use the info to correctly handle the situation. After the interview is concluded they told me I would hear back from them in 3-4 weeks. If I was selected for the job, I would come in for full background check, fingerprinting etc. I am still waiting to hear back. It has been just about 3 weeks.

Interview Question – I did my homework and was prepared for all the questions asked. I researched Social Security and matched real life scenarios with all possible types of behavioral interview questions prior to the interview. I recommend you do the same.   Answer Question

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