Social Security Administration Interview Questions

Updated Jul 24, 2015
73 Interview Reviews

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  1. Helpful (19)  

    Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2+ monthsinterviewed at Social Security Administration.

    Interview

    It was a panel interview. The interviewers each took turns asking me a series of questions. The only negative experience I can recall was having to wait for my interview (which I was on time for) because another candidate showed up late. This was my first-panel interview, so initially I was overwhelmed. After a few minutes, I noticed that it was no harder than an interview conducted by one person. Overall, a good experience.

    Interview Questions

    • What would you do if your manager insists you are performing the job incorrectly when in fact you are not?   Answer Question
  2.  

    Legal Assistant, Case Tech Interview

    Anonymous Employee in Dayton, OH
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 2+ weeksinterviewed at Social Security Administration (Dayton, OH) in July 2015.

    Interview

    Three panel interview, no difficult questions, lasted about half an hour. Have yet to hear back from them, but I'm not waiting around, I have already started to search for other jobs.

    Interview Questions

  3.  

    Benefit Authorizer Interview

    Anonymous Employee in Chicago, IL
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Social Security Administration (Chicago, IL) in June 2015.

    Interview

    I applied 4/9/15, went in to test on 5/6, interviewed on 6/9, and was offered the job on 7/2. I did not accept it, as I applied for and am being considered for higher grade positions now. It is hard to know the exact grade and amount you will be considered for, but when you find out, you can filter your search to the lowest amount you will accept. I was told only 15% of the people who took the test in May passed it. It contained a discrete Vocabulary section (if you did not know the definition of these words, you just didn't know, as there were no sample sentences or context clues), Verbal Reasoning section (with very confusing answer choices), and a Math section (with detailed multi-step questions with no calculator available). Even the best of the best will probably run out of time and have to bubble in anything, as there were 30 minutes for 25 questions in each section.

    Interview Questions

    • They asked for examples of specific scenarios, like when a supervisor had you do their job instead of yours at the time, or when you had to deal with an unruly customer, etc. I interviewed with 2 people at once and then was taken to get fingerprinted (to start that process in the interim, I guess). My references were checked the next week, then I was offered the position a couple of weeks later, but asked to leave my current job in less than 2 weeks' notice.   Answer Question
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  5.  

    Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeksinterviewed at Social Security Administration in June 2015.

    Interview

    It was typical of what I would expect when interviewing for a federal position with direct contact with the public. The panel interview was done over the phone and I believe the reason for that is because they wanted to see how clear you spoke, how you sound over the phone when asked a question, etc.

    Interview Questions

    • What qualities and attributes do you have that would contribute to your success in this job?   Answer Question
  6. Helpful (2)  

    Teleservice Representative Interview

    Anonymous Interview Candidate in Jamaica, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 8+ weeksinterviewed at Social Security Administration (Jamaica, NY).

    Interview

    I was interviewed by 2 managers in a panel style interview. 7 to 8 questions asked in which they took turns reading off a paper to ask. After that they left the room for a second and came back. I was the escorted up stairs for finger printing. 2 weeks later I was called for the position. My references were not called.

    Interview Questions

    • Name time where you went above and beyond for a customer   Answer Question

    Negotiation

    No negotiations available

  7.  

    Service Representative () Interview

    Anonymous Interview Candidate in Lawrence, KS
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 3 weeksinterviewed at Social Security Administration (Lawrence, KS).

    Interview

    I was referred by a university official as a great placement candidate for institutional work study/intern for the local Social Security Office. An appointment for an interview was scheduled with the office manager. Typical interview questions were asked. Nothing fancy. I think I was immediately offered the job based on my referral.

    Interview Questions

  8. Helpful (4)  

    Attorney Advisor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source – interviewed at Social Security Administration.

    Interview

    Interviews were conducted approximately three weeks after the application deadline. Applications were sent to a regional office in Atlanta, though the position was in a small office in Kentucky. Interviews were conducted by a supervisor in the local Kentucky office via telephone. The interviewer asked me to tell him about myself. I gave a brief description of my background including: where I was born, what schools I attended, highlights of activities in which I participated while in school, and work experience. I highlighted activities and experiences which related to my ability to do the job. The interviewer then gave information about the job, including responsibilities and benefits. Finally, he followed with 5-6 questions. The questions are all behavioral -based (i.e. describe a time that...). Following the interview, he told me that he would make recommendations to his supervisor, before sending the recommendation to the hiring office.

    Interview Questions

    • Why do you want to work at the Social Security Administration? What makes you a good candidate? What weaknesses do you have?   1 Answer
    • Give an example of a time you had to deal with conflict in the workplace. How did you handle it?   1 Answer
    • What does excellent customer service mean to you? How would you provide it?   1 Answer
    • Have you dealt with someone being dishonest in work or school? How did you deal with the issue?   1 Answer
  9. Helpful (3)  

    Contact Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Social Security Administration in March 2015.

    Interview

    I had a panel interview with two people. They both took turns asking me questions. They basically ask you behavioral questions and how would you deal with the situation. I studied very hard for this interview and I was well prepared. Overall, it was a great experience.

    Interview Questions

    • Tell me about a time you had to deal with furious customer.   Answer Question
  10.  

    Benefit Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online – interviewed at Social Security Administration.

    Interview

    Really interesting interview process. They gave specific instructions on how to answer the questions. I had 3 people ask me a series of preset questions. Then they gave me a written exam with a 30 minute time limit. Interviewers were very pleasant and professional. The interview was a very good experience. They said it would take about two weeks until I hear the results. They told me they were interviewing about 4-5 people for each 1 position available.

    Interview Questions

    • Behavioral type questions, what would you do in this type situation or describe a time when...   Answer Question
  11. Helpful (2)  

    Claims Representative Interview

    Anonymous Interview Candidate in Cleveland, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Social Security Administration (Cleveland, OH) in March 2015.

    Interview

    Applied on USAJOBS and was contacted in one week for an interview. The interview was a panel style with 3 people and asked questions like :Describe how you deal with tough situations", "Tell us about yourself", "Describe a hostile situation you were in that you dealt wiith conflict"

    Interview Questions

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