Social Security Administration Interview Questions

Updated Mar 25, 2015
Updated Mar 25, 2015
43 Interview Reviews

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  1.  

    Attorney Advisor Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    I am a consultant in public administration. I run the procedure for issuing residence permits to foreigners in the country.

    Interview Questions
    No Offer
  2. 2 people found this helpful  

    Contact Representative/Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    Emailed my resume. Was contacted within 2 weeks. Interview by a panel of 3. Was called by director day of first interview who asked if I wanted to be considered for another position she thought I'd be perfect for. I agreed and was invited for the second interview . Had the second interview 2 weeks ago and was told they are still interviewing.

    Interview Questions
    • The interviews were great because they were challenging. "Tell ,me of a time your strength helped you with a project and consequently tell me of a time when your lack of strength in an area was detrimental to a project"   Answer Question
    No Offer
  3.  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Do NOT bother applying if you are NOT a Veteran. I read all of the reviews on glassdoor and applied through USAJOBS. This job was posted as a (recent grad) position which means that anyone with a college degree has a chance. I have solid work experience and was expecting to at least get a chance for an interview. No response back after a month so I called the contact person on the online application to get feedback. She was very nice and stated that "You have not been selected to be interviewed nor do you have any chance of getting an interview as all of the candidates selected for the interviews are Veterans. They get priority". I understand that I was not selected for the interview as there may of been better qualified people but having ALL Veterans get interviews only for their status means they don't care if you have an education as long as you were a Veteran. Good luck to all of us when we need Social Security Benefits/Claims.

    No Offer
    Negative Experience
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  5. 1 person found this helpful  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    It was a 3 person panel.
    Everyone was very nice, intelligent & organized.
    This was the 1st interview - supposedly, there's something called a "Meet and Deal" that comes next.
    The purpose of this one was to establish a behavioral baseline to see what kind of person you are.
    Expect scenarios and questions about hypothetical situations as well as standard interview questions.
    You will be expected to relate to various past experiences which seemed to focus on stress in particular.
    You would also be well advised to do at least some cursory research about SSA and the position for which you're applying.
    Overall, it was a great experience.

    Interview Questions
    • There was a scenario where they handed me a paper to look over that gave a brief explanation of what SSA does.
      They give you 5 minutes (if you need it) and allow you to take notes, but it's very brief and comprehensive - you shouldn't have to.
      Then, they'll play the scenario as a prospective applicant and you have to succinctly explain to them the parameters of eligibility.
       
      View Answer
    No Offer
    Positive Experience
    Easy Interview
  6. 2 people found this helpful  

    Benefits Tech Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through a recruiter – interviewed at Social Security Administration.

    Interview Details

    Contacted by HR for phone interview the next day at 10 am. Received call at 10 am promptly, 2 person panel style interview of 8 questions, w/ a couple intro/ice-breaker type questions. Very professional and pleasant interaction.

    Interview Questions
    • Situational/behavioral type questions, outlining the situation, your action, and end result in your answer. Describe a time when:
      - decision in regards to what was right and what was in the company's best interest.
      -you built a valuable relationship
      -worked in a team w/ difficult co-workers
      -had to pay attention to detail
      -used computer skills and programs
      -went above/beyond your job description
      -dealt w/ sensitive information
       
      Answer Question
    No Offer
    Easy Interview
  7. 2 people found this helpful  

    Benefit Authorizer Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    The process took 3+ monthsinterviewed at Social Security Administration in January 2011.

    Interview Details

    The interview had 3 phases. You meet with a manager to understand the duties of the job. After your interview with the manager, you are taken to a current Benefit Authorizer to explain life on the job. Lastly, you meet with human resources to answer customer service related questions.

    Interview Questions
    • Can you describe a time when a manager/supervisor/coach gave you criticism and how did you respond?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8. 4 people found this helpful  

    Senior Case Technician Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a dayinterviewed at Social Security Administration in April 2012.

    Interview Details

    Applied for the position around the first of March. Didn't hear anything from them until they called to set the interview this week (fourth week of April). Met with the office director and one supervisor. The director asked all the questions. The supervisor took notes. The interview lasted 30 minutes. Was asked approximately 10 questions with most being situational type of questions. The director advised the interviews would be completed this week and depending on how quickly the background checks came back, would make a decision within two weeks. All people interviewing for the position are requried to submit fingerprint cards (I had mine done at the local sheriff's department) and a three page form with background information questions - criminal, service record, etc. They provided a pre-adddressed/pre-paid FedEX mailing envelope to return the completed fingerprint cards and background form.

    The questions asked included:

    1) Name a goal you attempted but did not achieve;
    2) How would you deal with someone who is upset because benefits are denied;
    3) How you would handle a decision made by your boss or supervisor that you don't agree with;
    4) How do you handle/juggle multiple files when all are high priority;
    5) How do you deal with policies, rules and procedures you don't agree with.

    After the questions, the director asked if I had any questions. I asked for a description of the day to day work, the caseload, travel, training and benefits. They made a note of every item I asked about.

    Both the office director and supervisor were pleasant and easy to talk with. The office director was hard to read, so I'm not sure what to think as far as my chances of being offered the position.

    Interview Questions
    • Name a goal you attempted but did not achieve   Answer Question
    • How would you deal with someone who is upset because benefits are denied   Answer Question
    • How you would handle a decision made by your boss or supervisor that you don't agree with   Answer Question
    • How do you handle/juggle multiple files when all are high priority   Answer Question
    • How do you deal with policies, rules and procedures you don't agree with   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Social Security Analyst Interview

    Anonymous Employee in New Brunswick, NJ
    Anonymous Employee in New Brunswick, NJ
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Social Security Administration in April 2011.

    Interview Details

    The interview was long and lengthy. I had to interview on the phone 2 times before being able to interview in front of a group setting. My veteran status put me on top of the list but there was a GPA requirement of 3.5/ which made me not eligible..

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  10. 1 person found this helpful  

    Claims Representative Interview Interview

    Anonymous Employee in Queens Village, NY
    Anonymous Employee in Queens Village, NY
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Social Security Administration in April 2014.

    Interview Details

    Applied online, received a phone call from an interview scheduler 6 weeks later. Interviewed by the panel of just 2 people. Have a positive impression about an interview and a shocking experience with the decision which I received by email 4 weeks later. It states: You are ineligible because you have not successfully demonstrated the ability to meet and deal with the general public and have received an unacceptable rating from the meet and deal interview panel.
    This decision could not be based on any of my answers. The only explanation for this statement – the personal dislike for ant reason.

    Interview Questions
    • Nothing difficult, behavioral questions. Example:
      1. You are interviewing a mother with 3 kids and kids are extremely noisy and destructive. How would you deal with this situation?
      2. You have completed an interview but the interviewed person is not leaving and continues to talk to you. What will you do?
      3. A person is complaining that she applied several times did not received her benefits. She states that she may attempt to commit suicide if her case will not be resolved. What will you do?
       
      Answer Question
    No Offer
    Positive Experience
    Easy Interview
  11. 4 people found this helpful  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Social Security Administration in August 2014.

    Interview Details

    Applied online at USA jobs, got referred within a week for a position at Fremont office. Scheduled an interview. They were right on time, 8 p.m EST, three people took started off by introducing themselves. Went very well, At times when they go silent, don't panic coz they're usually writing or preparing to ask the next question. I would wait for a response from them and update soon.
    The interviewers were very nice and patient after a long day of interviewing people, they said they have 4 more days to do it.
    I told them how i was getting back on my feet after being a stay at home mom for three years and they totally appreciated it that i was giving my time to my daughter.

    Interview Questions
    • They Asked about 8 or 9 questions out of which some were occupational questions where they wanted me to relate the answer to a situation i've experienced at my job. Here are some questions they asked:
      1- Tell us about a situation where u overcame a challenge at work. They wanted me to really elaborate on it.
      2- How do u handle a stressful situation or tell us of a time when u experienced the most strew?
      3- Tell us of a time where you had a hard time communicating with your co-worker.
      4- Tell us about a time when you received a project and how did you plan it.
      5- A couple who is claiming to be married can show wat document to prove it.
      6- Tell us of a situation where you had a hard time communicating
      7-In the passed if you missed a deadline to submit a report or project. How did you handle it.
      8- Tell us about the most difficult decision in your life and how do you feel about it. Did you take advice from someone. (this could be personal or professional)
      9- This last question really made me ask if it was a real question. They asked what if the one thing i think i am a pro at, and if i have to teach it to them, how would i do it. This could be anything; ur hobby, cooking, baking, crafts, anything.
       
      Answer Question
    No Offer
    Positive Experience
    Easy Interview

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