Social Security Administration Interview Questions

Updated Jul 1, 2015
52 Interview Reviews

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  1.  

    Attorney Advisor Interview

    Anonymous Employee
    No Offer

    Interview

    I am a consultant in public administration. I run the procedure for issuing residence permits to foreigners in the country.

    Interview Questions

  2. Helpful (2)  

    No Offer

    Application

    I applied online – interviewed at Social Security Administration.

    Interview

    Emailed my resume. Was contacted within 2 weeks. Interview by a panel of 3. Was called by director day of first interview who asked if I wanted to be considered for another position she thought I'd be perfect for. I agreed and was invited for the second interview . Had the second interview 2 weeks ago and was told they are still interviewing.

    Interview Questions

    • The interviews were great because they were challenging. "Tell ,me of a time your strength helped you with a project and consequently tell me of a time when your lack of strength in an area was detrimental to a project"   Answer Question
  3. Helpful (4)  

    No Offer
    Negative Experience

    Interview

    Do NOT bother applying if you are NOT a Veteran. I read all of the reviews on glassdoor and applied through USAJOBS. This job was posted as a (recent grad) position which means that anyone with a college degree has a chance. I have solid work experience and was expecting to at least get a chance for an interview. No response back after a month so I called the contact person on the online application to get feedback. She was very nice and stated that "You have not been selected to be interviewed nor do you have any chance of getting an interview as all of the candidates selected for the interviews are Veterans. They get priority". I understand that I was not selected for the interview as there may of been better qualified people but having ALL Veterans get interviews only for their status means they don't care if you have an education as long as you were a Veteran. Good luck to all of us when we need Social Security Benefits/Claims.

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  5.  

    Social Insurance Specialist Interview

    Anonymous Employee in Clifton, NJ
    No Offer
    Positive Experience

    Application

    I applied online – interviewed at Social Security Administration (Clifton, NJ) in February 2015.

    Interview

    I applied for the position 12/2014. Called back for an interview 02/2015. Finger printed the same day. Interview process lasted about an hour and a half. Interviewed by two individuals. Documents were referred to hiring officials, but not selected at the time. No explanation provided for non selection.

    Interview Questions

    • Tell me about a stressful time in your life, and how did you deal with it.   Answer Question
  6. Helpful (2)  

    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Social Security Administration.

    Interview

    It was a 3 person panel.
    Everyone was very nice, intelligent & organized.
    This was the 1st interview - supposedly, there's something called a "Meet and Deal" that comes next.
    The purpose of this one was to establish a behavioral baseline to see what kind of person you are.
    Expect scenarios and questions about hypothetical situations as well as standard interview questions.
    You will be expected to relate to various past experiences which seemed to focus on stress in particular.
    You would also be well advised to do at least some cursory research about SSA and the position for which you're applying.
    Overall, it was a great experience.

    Interview Questions

    • There was a scenario where they handed me a paper to look over that gave a brief explanation of what SSA does.
      They give you 5 minutes (if you need it) and allow you to take notes, but it's very brief and comprehensive - you shouldn't have to.
      Then, they'll play the scenario as a prospective applicant and you have to succinctly explain to them the parameters of eligibility.
       
      1 Answer
  7.  

    Claims Representative Interview

    Anonymous Employee in Jamaica, NY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Social Security Administration (Jamaica, NY) in February 2015.

    Interview

    Applied online and then called in for an interview. Before the interview they go through the process and tell you how many people you will be meeting with and what kind of questions there will be. They take a lot of notes but they are looking for specific answers to the questions they ask. They are really nice and just ask you the questions that are written on their interview booklet. I was interviewed by two district managers. One was really friendly and the other was nonchalant, but both were very kind.

    Interview Questions

    • Behavioral questions: name a time you dealt with a difficult situation, coworker, customer   Answer Question
  8. Helpful (2)  

    Benefits Tech Interview

    Anonymous Employee
    No Offer
    Easy Interview

    Application

    I applied through a recruiter – interviewed at Social Security Administration.

    Interview

    Contacted by HR for phone interview the next day at 10 am. Received call at 10 am promptly, 2 person panel style interview of 8 questions, w/ a couple intro/ice-breaker type questions. Very professional and pleasant interaction.

    Interview Questions

    • Situational/behavioral type questions, outlining the situation, your action, and end result in your answer. Describe a time when:
      - decision in regards to what was right and what was in the company's best interest.
      -you built a valuable relationship
      -worked in a team w/ difficult co-workers
      -had to pay attention to detail
      -used computer skills and programs
      -went above/beyond your job description
      -dealt w/ sensitive information
       
      Answer Question
  9. Helpful (3)  

    Benefit Authorizer Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3+ monthsinterviewed at Social Security Administration in January 2011.

    Interview

    The interview had 3 phases. You meet with a manager to understand the duties of the job. After your interview with the manager, you are taken to a current Benefit Authorizer to explain life on the job. Lastly, you meet with human resources to answer customer service related questions.

    Interview Questions

    • Can you describe a time when a manager/supervisor/coach gave you criticism and how did you respond?   Answer Question
  10. Helpful (5)  

    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Social Security Administration in April 2012.

    Interview

    Applied for the position around the first of March. Didn't hear anything from them until they called to set the interview this week (fourth week of April). Met with the office director and one supervisor. The director asked all the questions. The supervisor took notes. The interview lasted 30 minutes. Was asked approximately 10 questions with most being situational type of questions. The director advised the interviews would be completed this week and depending on how quickly the background checks came back, would make a decision within two weeks. All people interviewing for the position are requried to submit fingerprint cards (I had mine done at the local sheriff's department) and a three page form with background information questions - criminal, service record, etc. They provided a pre-adddressed/pre-paid FedEX mailing envelope to return the completed fingerprint cards and background form.

    The questions asked included:

    1) Name a goal you attempted but did not achieve;
    2) How would you deal with someone who is upset because benefits are denied;
    3) How you would handle a decision made by your boss or supervisor that you don't agree with;
    4) How do you handle/juggle multiple files when all are high priority;
    5) How do you deal with policies, rules and procedures you don't agree with.

    After the questions, the director asked if I had any questions. I asked for a description of the day to day work, the caseload, travel, training and benefits. They made a note of every item I asked about.

    Both the office director and supervisor were pleasant and easy to talk with. The office director was hard to read, so I'm not sure what to think as far as my chances of being offered the position.

    Interview Questions

    • Name a goal you attempted but did not achieve   Answer Question
    • How would you deal with someone who is upset because benefits are denied   Answer Question
    • How you would handle a decision made by your boss or supervisor that you don't agree with   Answer Question
    • How do you handle/juggle multiple files when all are high priority   Answer Question
    • How do you deal with policies, rules and procedures you don't agree with   Answer Question
  11. Helpful (1)  

    Social Security Analyst Interview

    Anonymous Employee in New Brunswick, NJ
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Social Security Administration (New Brunswick, NJ) in April 2011.

    Interview

    The interview was long and lengthy. I had to interview on the phone 2 times before being able to interview in front of a group setting. My veteran status put me on top of the list but there was a GPA requirement of 3.5/ which made me not eligible..

    Interview Questions

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