Southwest Airlines
4.2 of 5 418 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Customer Care Representative Interview Questions & Reviews

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Interview Experience 

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No Offer

Neutral Experience

Easy Interview

Customer Care Representative Interview

Customer Care Representative
Phoenix, AZ

The process took 4 weeks - interviewed at Southwest Airlines in October 2011.

Interview Details – Applied online October 8th. Was called October 19th for a phone interview appointment for the next day. Had my phone interview as scheduled; the interviewer was very friendly and fun. At the conclusion of the interview, I was PROMISED I would hear back by phone or email within TWO weeks as to whether I was among the fortunate few that would be moving on to an in-person interview. Two weeks passed and no notice. I let it go because I know they were phone-interviewing approximately 400 of the 800 who applied (I asked). Another week went by and still no response. So I emailed the woman who first contacted me by email with no response. I called the woman who interviewed me, but her voicemail answered. Three days later I finally got the rejection email. All told, the entire process from application to rejection was 40 days, and included 13 days of not receiving the correspondence I had been promised.

Nevertheless, I still respect SWA and will be a regular customer of theirs in the future. Truth be told, I wasn't going to be a good fit for the job. I just was willing to do the grunt work for 12-24 months to eventually post out to positions that would fit me better.

Interview Question – Same standard phone-interview questions so many others have posted here... no surprises if you read the other postings and be ready to answer those questions.   Answer Question

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1 person found this helpful

No Offer

Positive Experience

Easy Interview

Customer Care Representative Interview

Customer Care Representative
Phoenix, AZ

I applied online and the process took a day - interviewed at Southwest Airlines in July 2010.

Interview Details – I had a phone interview with southwest airlines. At this time, I have been asked to come to an information session. Im not certain if this will be a panel interview, they just said information session. I was hoping to find out infomration on what to expect.

Interview Questions

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No Offer

Positive Experience

Easy Interview

Customer Care Representative Interview

Customer Care Representative

I applied online and the process took 4+ weeks - interviewed at Southwest Airlines in July 2010.

Interview Details – I applied online a month ago and received a phone call last thursday. Friday she called me back and gave me a phone interview. She told me they would let me know in a few days their decision. I dont know if that is a good thing or bad thing. I have prior airline customer service experience and also flight attendant experience. I also went to a travel and tourism school which also trained in airlines. I am hoping to get the call for the next step.

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