Southwest Airlines Customer Representative Interview Questions

2 Interview Reviews

Interview Experience

Interview Experience

50%
0%
50%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

1.5
Average

Interview Difficulty

Hard

Average

Easy

2 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Representative Interview

Anonymous Interview Candidate in Houston, TX
Anonymous Interview Candidate in Houston, TX
Application Details

I applied online. The process took 2 weeksinterviewed at Southwest Airlines in February 2010.

Interview Details

Applied on line and heard back in a few days and was given a very friendly and easy phone interview, then offered a face-to-face. Got to my interview 30 minutes early and still had to wait for an hour. Everyone was very friendly and nice, but the office was very dated and all the cubicles were packed together in tight rows. The interviewers were very friendly. I did some research before I went and learned that they receive over 200K resumes yearly and hire 1% of those. Two weeks later I got a denial email which again was very courteous. They are obviously very aware that everyone is a potential customer and try not to upset anyone. Casual and warm environment.

Interview Questions
  • What did you do to prepare for this interview?   View Answer
No Offer
Positive Experience
Easy Interview

Other Interview Reviews for Southwest Airlines

  1. 1 person found this helpful  

    Customer Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2 daysinterviewed at Southwest Airlines in March 2010.

    Interview Details

    I received a call to set up a call for a phone interview. The recruiter called 15 minutes late, obviously had not read my resume and I could hear her drinking a beverage/chewing gum. During the call, I was asked if I had read the job description. After stating I had, the woman then read it to me and asked me to state it in my own words. I found this to be very poor in that as I had stated I had - asking me to state my understanding would be a way of ascertaining if I had a clear understanding. She then asked if I would fit in the uniform and yelled at me for not having the exact dates on my resume (like 1/1/2010). Not surprisingly, I received a rejection letter. What was surprising was that it contained 8 grammar errors, 2 different types of font and 3 sizes of font. SW used to have a great reputation - how it can last with this recruiting team is beyond me. Maybe because they hire only people who are grateful to drink the kool-aid?

    Interview Questions
    • Why do you think you would be a good fit if you don't have any experience?   View Answer
    No Offer
    Negative Experience
    Easy Interview

Work at Southwest Airlines? Share Your Experiences

Southwest Airlines

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.