Southwest Airlines Customer Representative Interview Questions

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Customer Representative Interview

Anonymous Interview Candidate in Dallas, TX
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4+ monthsinterviewed at Southwest Airlines (Dallas, TX) in May 2014.

Interview

Had two phone interviews and then was flown to Dallas. I was asked to write a response e-mail to a customer scenario and then did an interview with two managers. Interview was great! Both managers were super friendly and did lots to put me at ease. They were easy going and made the interview fun.

Interview Questions

Other Interview Reviews for Southwest Airlines

  1.  

    Customer Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines in April 2010.

    Interview

    You have a phone interview first. Then a week later you are called to schedule an in person interview. If you do well, you are scheduled for a drug test and background test, in a few weeks.

    Interview Questions

    • Why you want to work for Southwest.   1 Answer

    Negotiation

    Salary was non negotiable

  2.  

    Customer Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines (Chicago, IL) in March 2010.

    Interview

    applied online about 2 weeks later received an email saying respond within 48 hours for a telephone interview. After passing telephone interview you are then set up with a face to face interview, was offered job on the spot pending background and drug test. First day you are flown down to Dallas for 2 days to learn culture of southwest and orientation plus, ID pictures are taken. Fun process you will be very excited! I was at least!

    Interview Questions

    • Why do you want to work for southwest Airlines   1 Answer

    Negotiation

    No negotiation Reservations is apart of the IAM union your raises are negotiated already

  3.  

    Customer Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines in December 2011.

    Interview

    Applied online. Got an email inviting me for a phone interview. Did the phone interview. Got an email for a face to face interview. Did that and got hired.

    Interview Questions

    • Tell me about a time you turned an angry customer around.   Answer Question

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