Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Customer Representative Interview Questions

Updated Nov 5, 2014
Updated Nov 5, 2014
4 Interview Reviews

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Customer Representative Interview

Anonymous Interview Candidate in Dallas, TX
Anonymous Interview Candidate in Dallas, TX
Application Details

I applied online. The process took 4+ monthsinterviewed at Southwest Airlines in May 2014.

Interview Details

Had two phone interviews and then was flown to Dallas. I was asked to write a response e-mail to a customer scenario and then did an interview with two managers. Interview was great! Both managers were super friendly and did lots to put me at ease. They were easy going and made the interview fun.

Interview Questions
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Southwest Airlines

  1.  

    Customer Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines in April 2010.

    Interview Details

    You have a phone interview first. Then a week later you are called to schedule an in person interview. If you do well, you are scheduled for a drug test and background test, in a few weeks.

    Interview Questions
    Negotiation Details
    Salary was non negotiable
    Accepted Offer
    Negative Experience
    Difficult Interview
  2.  

    Customer Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines in March 2010.

    Interview Details

    applied online about 2 weeks later received an email saying respond within 48 hours for a telephone interview. After passing telephone interview you are then set up with a face to face interview, was offered job on the spot pending background and drug test. First day you are flown down to Dallas for 2 days to learn culture of southwest and orientation plus, ID pictures are taken. Fun process you will be very excited! I was at least!

    Interview Questions
    • Why do you want to work for southwest Airlines   View Answer
    Negotiation Details
    No negotiation Reservations is apart of the IAM union your raises are negotiated already
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines in December 2011.

    Interview Details

    Applied online. Got an email inviting me for a phone interview. Did the phone interview. Got an email for a face to face interview. Did that and got hired.

    Interview Questions
    • Tell me about a time you turned an angry customer around.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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