Southwest Airlines Customer Support & Services Interview Questions

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Customer Support & Services Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4 weeksinterviewed at Southwest Airlines in April 2010.

Interview

Personality/honesty test is the key. SWA says that all other skills can be trained. They are looking for Your Mom.

Interview Questions

Negotiation

There is no negotiation for new employees. Union rules and contract are communicated. What they don't tell is that employees are penalized in their performance metrics for using the sick days they promote as one of their benefits.

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