Southwest Airlines Interview Questions

Updated Mar 27, 2015
Updated Mar 27, 2015
137 Interview Reviews

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137 Candidate Interview Reviews Back to all Interviews

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  1.  

    QA Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took a dayinterviewed at Southwest Airlines in May 2011.

    Interview Details

    The interviewing panel was very casual yet professional. The questions were very specific to the job requirement/position.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  2. 3 people found this helpful  

    Intern Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    The process took 6+ weeksinterviewed at Southwest Airlines in June 2011.

    Interview Details

    I applied in April for the Fall internships. Yes, April. They get thousands of applicants so they need a lot of time to process the resumes. I was contacted for a phone interview, and a couple weeks later was contacted to complete an in-person interview at headquarters in Dallas. They flew me down and I had three interviews. These were very different than any I've had before. It was very much based on what my personality fit would be within the company, not just my personal accomplishments. Otherwise standard situational questions. I flew down in May for the interview and was contacted the second week of June notifying me I had been selected. Everyone is very nice, and even if you don't get past the phone interview, they will give you advice for improvement if you request it.

    Interview Questions
    • Tell me about how you show your Warrior Spirt and fun-LUVing attitude in past jobs?   Answer Question
    Negotiation Details
    No negotiation at SWA.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 1 person found this helpful  

    Legal Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines in March 2012.

    Interview Details

    This is a great company, and I did quite a bit of research on SWA after I received the call for an interview. The process is takes time and is stressful, but I think it is worth it. The company itself is really cool, and the culture there seems to be the same. They are very thorough, and they called all referenced and did a background check. DO NOT lie or embellish your resume or application. You can expect a phone interview and I had two in person interviews. One with a panel. The recruiter is a great asset so utilize them.

    My advice is to dress nicely with a jacket. Be personable and know your stuff.

    Interview Questions
    Negotiation Details
    Did not try
    Accepted Offer
    Positive Experience
    Difficult Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    The process took 3+ weeksinterviewed at Southwest Airlines in June 2011.

    Interview Details

    This was my 2nd interview in 2-years; SWA is the ONLY company I want to work for. I did a lot of pre-interview prep. After phone interview, I was moved on to the 1:1 which went very well. Interviewer was very personable, fair and friendly. But not easy!

    Interview Questions
    • What was the most positive customer service experience you've had?   Answer Question
    • On the flip-side, how have you handled an irate customer?   Answer Question
    Negotiation Details
    None.
    Accepted Offer
    Positive Experience
    Difficult Interview
  6. 6 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines in July 2011.

    Interview Details

    Job was advertised mid July, to which I applied. I was contacted by e-mail 1-2 days later to schedule a phone interview, though they could not accommodate a phone interview for another 2 days. Phone interview was informal, mostly questions about myself or my resume, and advised what my job would entail, including pay which was non negotiable (and very low.. faaaaar less than my previous job). The interviewer on the phone was very friendly and advised I had passed and will be scheduled for a face to face interview. The face to face interview was booked for 4 days later. The face to face interview was ok, 4 people interviewed and lots of general interview questions about my past jobs and about me, luckily I'd done my homework and expected what I would be asked. A week and a half later I received a call advising I had passed to the next step - background checks. They work with another company to do background checks, the company was easy to work with, but if you don't reply straight away they will bombard you with e-mails and calls until you do. There were also drug tests to do and later on fingerprinting once the background checks were complete. I was flown to Phoenix for fingerprinting, this was fun since you are getting sent to fly for free! Back within the same day, then generally it was a week later I was sent to the airport to get my airport badge and sign a few forms. It wasn't until 4 weeks later you are once again sent to Phoenix to finish your airport badge forms and a meet and greet other new hires from yours and other stations. My start date was a week after that, 2 months of playing the waiting game... wow, too long for some people, especially ones in desperate need of money asap. I heard and read a lot of people cannot wait this long for job processing and accept other jobs because they are far quicker in getting you started.

    I do wonder now if it was worth going through all this to work there, the employee culture they so proudly advertise may well be a lie, though it may just be that Southwest has just changed. At the moment I do not feel the work environment is as I've read. Since I've started I feel quite unwelcome and uncomfortable. Already I sense a lot of gossip within the station. Apparently its ok to get yelled at by a customer, yet they are renowned for putting employees before customers. If you make a mistake or don't do everything by the book, you can be terminated. Apparently they don't mind losing smart people, and there doesn't seem to be any leeway in making a mistake. Termination and warning letters is something they seem to like quoting. Wow I wonder how long I will stay here for...

    Interview Questions
    Accepted Offer
    Neutral Experience
    Difficult Interview
  7. 1 person found this helpful  

    Intern Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines in May 2010.

    Interview Details

    You apply for the job online. If they decide to move you to the next round, you write an essay about why you want to work there. Then, they fly potential candidates to headquarters and sometimes put you in a hotel overnight. You interview at headquarters then you find out in about a week. If you accept, you have to submit to a background check and take a drug test. I interviewed with an HR person and two people from the department I hoped to intern in. Everyone was very nice and helpful. Word travels fast, so if you are rude to any of the frontline employees, don't expect an offer.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  8. 6 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2 daysinterviewed at Southwest Airlines in June 2007.

    Interview Details

    I applied online by submitting my resume. I was notified via email to come to an informational interview which lasted the better part of one day. At the end of that time, I was asked to schedule a 1:1 interview. Several weeks later, I had my one on one interview which consisted of interviewing w/ two people individually. Within 24 hours, I was emailed an acceptance letter with details of training to follow.

    The process from beginning to end was extremely efficient and thorough. SW has a very, very impressive Headquarters facility which I loved from the moment I walked through the door. Their legendary culture and atmosphere is EVERYWHERE and the feeling of being part of a family is real and sincere.

    Interview Questions
    • Tell me about a time when you had a problem with another coworker.   View Answer
    • cannot think of another toughie...all questions were situational in format... "tell me about a time when....."   Answer Question
    Negotiation Details
    No, you take the deal offered and are grateful to work for one of the best companies in the world. SW is known for taking good care of their employees, plus, they are unionized. I am very happy and satisfied.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Product Marketing Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Southwest Airlines in April 2009.

    Interview Details

    The interview process was quick and painless. There was three interviews, two phone and one in person. They were very welcoming, and freindly. No tricks, you just have to be yourself and show some kind of personality.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  10. 1 person found this helpful  

    Senior Software Engineer Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Southwest Airlines in August 2010.

    Interview Details

    Had to describe the projects that I worked on and also write java code on the white board along with explanation of design.

    Interview Questions
    Negotiation Details
    Enquire what others are making and be flexible if you plan to ask at the very high end of the range/
    Accepted Offer
    Positive Experience
    Difficult Interview
  11. 1 person found this helpful  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Southwest Airlines in October 2011.

    Interview Details

    There are four stages of the application process: initial online application, essay, phone interview, and in-person interview. For all of these stages, I would recommend doing your research on the company to make sure you are seen as passionate. Also, show your Fun-LUVing Attitude, Warrior Spirit, and Servant's Heart.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview

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