Southwest Airlines

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Southwest Airlines Interview Questions & Reviews

Updated Aug 13, 2014

Getting an Interview  

85%
9%
3%

Interview Experience  

56%
25%
17%

Interview Difficulty  

Average Difficulty
71 candidate interviews Back to all interview questions
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1 person found this helpful

No Offer

Negative Experience

Ramp Agent Service Interview

Ramp Agent Service

I applied through a recruiter and the process took 2 weeks - interviewed at Southwest Airlines in January 2013.

Interview Details – I had a recruiter who wanted to talk to me. They sent me a message saying I was up for a phone interview with zero choice of time or date. Given they call from a different state- they had no respect for the fact that the area I was in had just experienced a major tornado and there wasn't power and phone lines that were functioning were minimal.

When the recruiter finally called, she asked me nothing about what would make me a good candidate for the position. All she seemed to be fixated on was how old I was-and why I only had an 8 year job history, not 10 (I would have been 14 ten years ago).

She ask me why I left me last job and I explained that my entire dept. had their positions eliminated. . . The interviewer then said "oh so you were fired for doing a bad job".... obviously, she had no clue what she what the difference between laid off and termination meant.

Interview Question – How old are you   View Answer


No Offer

Neutral Experience

Analyst Interview

Analyst

Interviewed at Southwest Airlines

Interview Details – Call/Inperson interview

Interview Question – Technical questions   Answer Question


No Offer

Negative Experience

Senior Manager Advertising Interview

Senior Manager Advertising

I applied through an employee referral - interviewed at Southwest Airlines in July 2013.

Interview Details – Interviewer had decided that I was over qualified for the position

Interview Question – Why apply for the position?   Answer Question


No Offer

Neutral Experience

Customer Service Agent Interview

Customer Service Agent

Interviewed at Southwest Airlines

Interview Details – they let unexperienced supervisors do the interviews


1 person found this helpful

No Offer

Neutral Experience

Crew Tracker Interview

Crew Tracker

Interviewed at Southwest Airlines

Interview Details – The hiring process was not good the job had already been filled when I interviewed for it. The interview was just given to me so that they could cover and say that they interviewed people.

Interview Question – Why do you want to work here.   Answer Question


No Offer

Positive Experience

Very Easy Interview

Customer Service Agent Interview

Customer Service Agent
San Francisco, CA

I applied online and the process took 4+ weeks - interviewed at Southwest Airlines in April 2014.

Interview Details – Applied online, maybe a month later got an email asking to send resume and the best phone number to be reached at. The next morning I got a phone call with simple questions about my past work experience, why Southwest, and what do customer service agents do... I'm guessing to see if you know about the position you applied for. After that she said she would give me a call in a week to let me know because she had other interviews to do but to my surprise she called me back in a couple of hours to set up a F2F interview. The interview was for the following week and I had to bring my drivers license, social security card and GED. Was a one on one interview but there was the manager sitting in the room from the airport you would be working at. Was a little nervous because she didn't ask question but she looked at you the whole time while you answered questions. Once again simple questions like why Southwest, the time you had to deal with an angry customer, and the time you went out your way to help a co worker. She also went over my work experience again. Interview only lasted about 10mins, she then made copies of my papers and let me know either way if I got the job or not I would receive a email or a phone call letting me know. They held interviews the day before and would be doing it all day that day so nobody got a straight yes or no, its just a wait and see. Either a rejection email or a email asking you to come in for fingerprints and drug test. So now I just sit and wait and hope for the best. I want the job but so do 100s of other people. I have no idea how many people they want and what kinda people they are looking for.

Interview Question – I guess the only unexpected question was what was my weakness.. I had to really stop and think about it   Answer Question


1 person found this helpful

No Offer

Positive Experience

Very Easy Interview

Ramp Agent Interview

Ramp Agent
San Francisco, CA

I interviewed at Southwest Airlines in March 2013.

Interview Details – Applied for a position at SFO and got an e-mail the next week saying they will be conducting phone interviews the next day up until 6 weeks so give it some time. I then got a call the 2nd day after the e-mail and the lady asked me (see interview questions below). All in all very professional and funny too. Didn't really ask me too many questions because I worked for airline somewhat like Southwest for 4 years basically doing the same thing they do but the planes I worked on were a lot bigger. I think if you like to workout, I think this is the job for you because you are basically getting paid to workout.Got a call for face to face interview in 2 weeks so hopefully it goes well. Wish me luck!

Interview Questions


No Offer

Positive Experience

Very Easy Interview

Operations Research Intern Interview

Operations Research Intern
Dallas, TX

I applied online and the process took 4 months - interviewed at Southwest Airlines in March 2013.

Interview Details – I applied for several positions. Sent me emails that I didn't make the cut for all but one. They called to set up phone interview (basic resume questions). Then they called for an in-person interview. Flew out to Dallas, met with recruiter, a manager , and current HR intern. Everything went well; they were all nice.

Interview Question – Describe yourself in three words.   Answer Question


2 people found this helpful

No Offer

Positive Experience

Very Easy Interview

Alignment Interview

Alignment
Dallas, TX

I applied through a recruiter and the process took 4 days - interviewed at Southwest Airlines in February 2008.

Interview Details – It was a great time! Everyone nice. Even the petting zoo was a lot of fun! We also got to go to Six Flags after dinner!


1 person found this helpful

No Offer

Negative Experience

Very Easy Interview

Customer Representative Interview

Customer Representative

The process took 2 days - interviewed at Southwest Airlines in March 2010.

Interview Details – I received a call to set up a call for a phone interview. The recruiter called 15 minutes late, obviously had not read my resume and I could hear her drinking a beverage/chewing gum. During the call, I was asked if I had read the job description. After stating I had, the woman then read it to me and asked me to state it in my own words. I found this to be very poor in that as I had stated I had - asking me to state my understanding would be a way of ascertaining if I had a clear understanding. She then asked if I would fit in the uniform and yelled at me for not having the exact dates on my resume (like 1/1/2010). Not surprisingly, I received a rejection letter. What was surprising was that it contained 8 grammar errors, 2 different types of font and 3 sizes of font. SW used to have a great reputation - how it can last with this recruiting team is beyond me. Maybe because they hire only people who are grateful to drink the kool-aid?

Interview Question – Why do you think you would be a good fit if you don't have any experience?   View Answer

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