Southwest Airlines Interview Questions

Updated Jul 18, 2015
116 Interview Reviews

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116 Candidate Interview Reviews Back to all Interviews

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  1.  

    Analyst Interview

    Anonymous Employee
    No Offer

    Interview

    Call/Inperson interview

    Interview Questions

  2.  

    No Offer

    Interview

    they let unexperienced supervisors do the interviews

  3. Helpful (1)  

    Ramp Agent Service Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Southwest Airlines in January 2013.

    Interview

    I had a recruiter who wanted to talk to me. They sent me a message saying I was up for a phone interview with zero choice of time or date. Given they call from a different state- they had no respect for the fact that the area I was in had just experienced a major tornado and there wasn't power and phone lines that were functioning were minimal. When the recruiter finally called, she asked me nothing about what would make me a good candidate for the position. All she seemed to be fixated on was how old I was-and why I only had an 8 year job history, not 10 (I would have been 14 ten years ago). She ask me why I left me last job and I explained that my entire dept. had their positions eliminated. . . The interviewer then said "oh so you were fired for doing a bad job".... obviously, she had no clue what she what the difference between laid off and termination meant.

    Interview Questions

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  5.  

    No Offer
    Negative Experience

    Application

    I applied through an employee referral – interviewed at Southwest Airlines in July 2013.

    Interview

    Interviewer had decided that I was over qualified for the position

    Interview Questions

  6.  

    Internship Interview

    Anonymous Employee
    No Offer

    Interview

    Applied to as many internships as were relevant. Got a phone call about 1 month later which led to another phone call and then they flew me to HQ in Dallas for an in person interview.

    Interview Questions

  7. Helpful (5)  

    Flight Attendant Interview

    Anonymous Employee
    No Offer

    Interview

    Southwest FA hiring process is more interested in getting to know you. It's very relaxed. It's a panel of 3 that includes FA, FA Supervisor, and Recruiter. Pretty much ask questions based on the Star Format

    Interview Questions

    • Nothing really difficult, interview was more like a conversation. I was asked why I wanted to be a Flight Attendant.   Answer Question
  8.  

    Recruiter Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Application

    I applied online – interviewed at Southwest Airlines in February 2015.

    Interview

    I had a phone interview and then was invited to meet 1:1 in Chicago in early February. I do not live in Chicago so I had to rent a car to attend the interview (SW did not cover this expense). Everyone I met was very kind and I appreciated the time spent with me. When the in-person interview was completed I was informed that there were no concerns so next step would be to interview with the interviewer's boss. He said I would hear back at the end of February as he was going on vacation. By the beginning of March I had not heard anything so I sent a follow-up e-mail. I have yet to receive a response. I have no issue with the fact that they did not move me forward in the process. However, I felt it rude not responding to my e-mail. A short response would have made me feel that the company valued the hours and money I spent investing in them. I think that Southwest should consider spending time evaluating and improving the candidate experience. It would be concerning for me if the Recruiting Organization itself does not value this important piece of the recruiting process.

    Interview Questions

    • Do you have any concerns with the amount of travel required?   Answer Question
  9. Helpful (1)  

    Crew Tracker Interview

    Anonymous Employee
    No Offer

    Interview

    The hiring process was not good the job had already been filled when I interviewed for it. The interview was just given to me so that they could cover and say that they interviewed people.

    Interview Questions

  10.  

    Corporate Tax Interview

    Anonymous Employee in Dallas, TX
    No Offer

    Application

    I applied through a recruiter. The process took 4+ weeksinterviewed at Southwest Airlines (Dallas, TX).

    Interview

    1. Apply online, if you are selected, you will be contacted for phone interview 2. Phone interview - resume questions, why southwest airlines? why do you choose tax 3. Onsite interview - still some resume questions, prepare your own questions to ask 4. Wait for decision The process is really long, around one to two months. Be patient.

    Interview Questions

  11. Helpful (4)  

    Ramp Agent Interview

    Anonymous Employee in Minneapolis, MN
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Southwest Airlines (Minneapolis, MN) in April 2015.

    Interview

    I received a call for a phone interview from a recruiter roughly a week after submitting an online application. I did however receive an email a few days before from a different recruiter asking me to fill out an online application for the Ramp Agent position. When I received the call, the recruiter started interviewing me for the wrong position. The interview was supposed to be for the Ramp Agent position, but I was being asked questions regarding a Customer Service Agent position. I informed the recruiter that I never applied for the Customer Service Agent position and he said, "Oops, give me a minute to get the correct job description". -.- How unprofessional are these recruiters? I clearly mentioned at the beginning of the interview I was surprised I heard so soon after applying for the Ramp Agent position, but apparently the recruiter wasn't listening. Another situation I noticed is that the recruiter had not read my resume at all before hand; he was going through the provided application I submitted online while I was explaining my background. The interview consisted of questions such as, "Why Southwest?", "What is your previous work experience?", "Can you tell me what you know about the Ramp Agent position?", and "Are you okay with working in various weather conditions, carrying 70 pounds, and being payed $10.28 per hour for the first six months?" I was not asked any behavioral questions. The online application does not fit a lot of information, I had no room to fill in all of my college adduction, high school education, previous jobs, and my current job. I do currently work for Delta as a Ramp Agent, and I don't think the recruiter liked hearing that. The tone of his voice changed from a somewhat preppy sound to a more annoyed sound after I mentioned my current work with Delta. The recruiter did say that he has a few more days of phone interviews and he will call me back in a few days. The key note for this interview compared to other phone interviews I have had with Southwest is that the recruiter specifically said, "I will call you back". Unfortunately, it has been about 5 days and so far no call back. The recruiter also specifically said, "Call me if you have any further questions regarding the Ramp Agent position". I did try calling him so I could ask a question but he did not pick up. I left a voicemail and so far I have heard no response. Overall, this was once again a negative phone interview experience with Southwest Airlines. It seems many of the recruiters lack organization and do not return calls. Besides for my experience in working for a competitor airline, I'm not sure why I would not be chosen for a F2F. I was not given a chance to talk very much, the recruiter spent most of the time talking about the position and reading my application out loud. Any questions I were asked I could not give a somewhat long response answer because the recruiter kept interrupting to either ask a new question or to describe the job more in detail. At the end of the phone interview when he asked if I had any other questions was the only other opportunity I was given to talk more about me and to better answer his questions. However, to no surprise the recruiter interrupted and said if I have no other questions then that's all he has.

    Interview Questions

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