Southwest Airlines Interview Questions & Reviews

Updated Aug 25, 2014
Updated Aug 25, 2014
72 interviews

Interview Experience

Interview Experience

56%
25%
17%

Getting an Interview

Getting an Interview

85%
9%
3%

Interview Difficulty

2.7
Average

Interview Difficulty

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Average

Easy

72 Candidate Interview Reviews Back to all interviews

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  1. 1 person found this helpful  

    Crew Tracker Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    The hiring process was not good the job had already been filled when I interviewed for it. The interview was just given to me so that they could cover and say that they interviewed people.

    Interview Questions
    No Offer
  2.  

    Internship Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Applied to as many internships as were relevant. Got a phone call about 1 month later which led to another phone call and then they flew me to HQ in Dallas for an in person interview.

    Interview Questions
    No Offer
  3.  

    Customer Service Agent Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    they let unexperienced supervisors do the interviews

    No Offer
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  5. 1 person found this helpful  

    Ramp Agent Service Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through a recruiter. The process took 2 weeks - interviewed at Southwest Airlines in January 2013.

    Interview Details

    I had a recruiter who wanted to talk to me. They sent me a message saying I was up for a phone interview with zero choice of time or date. Given they call from a different state- they had no respect for the fact that the area I was in had just experienced a major tornado and there wasn't power and phone lines that were functioning were minimal.

    When the recruiter finally called, she asked me nothing about what would make me a good candidate for the position. All she seemed to be fixated on was how old I was-and why I only had an 8 year job history, not 10 (I would have been 14 ten years ago).

    She ask me why I left me last job and I explained that my entire dept. had their positions eliminated. . . The interviewer then said "oh so you were fired for doing a bad job".... obviously, she had no clue what she what the difference between laid off and termination meant.

    Interview Questions
    No Offer
    Negative Experience
  6.  

    Analyst Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Call/Inperson interview

    Interview Questions
    No Offer
  7.  

    Senior Manager Advertising Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through an employee referral - interviewed at Southwest Airlines in July 2013.

    Interview Details

    Interviewer had decided that I was over qualified for the position

    Interview Questions
    No Offer
    Negative Experience
  8. 1 person found this helpful  

    Intern Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took a day - interviewed at Southwest Airlines in January 2011.

    Interview Details

    Typical behavioral interview, asked question like "what are strengths and weaknesses", and "what do you do in your free time." Also, spoke for quite some time about position and decision making process. Very scripted. Was told I might be flown out and asked for my drivers license info, next day received an email (not a personal one, sent to all who were rejected) saying I wasn't selected

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  9.  

    Analyst Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took a day - interviewed at Southwest Airlines in April 2011.

    Interview Details

    The interview process went well. It was only one software solution that kept me away from getting the position. But I would definitely apply again to other positions.

    No Offer
    Positive Experience
    Easy Interview
  10.  

    In Flight Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took a day - interviewed at Southwest Airlines in May 2010.

    Interview Details

    I applied online for a position and in 2 days recieved a phone interview. The interviewer said I would hear from her in 2 weeks. In 2 days it will be 2 weeks and I am nervous. I would like to know if they call you for a phone interview does that mean you get a face to face interview?

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Service Agent Interview

    Anonymous Employee  in  San Francisco, CA
    Anonymous Employee in San Francisco, CA
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in April 2014.

    Interview Details

    Applied online, maybe a month later got an email asking to send resume and the best phone number to be reached at. The next morning I got a phone call with simple questions about my past work experience, why Southwest, and what do customer service agents do... I'm guessing to see if you know about the position you applied for. After that she said she would give me a call in a week to let me know because she had other interviews to do but to my surprise she called me back in a couple of hours to set up a F2F interview. The interview was for the following week and I had to bring my drivers license, social security card and GED. Was a one on one interview but there was the manager sitting in the room from the airport you would be working at. Was a little nervous because she didn't ask question but she looked at you the whole time while you answered questions. Once again simple questions like why Southwest, the time you had to deal with an angry customer, and the time you went out your way to help a co worker. She also went over my work experience again. Interview only lasted about 10mins, she then made copies of my papers and let me know either way if I got the job or not I would receive a email or a phone call letting me know. They held interviews the day before and would be doing it all day that day so nobody got a straight yes or no, its just a wait and see. Either a rejection email or a email asking you to come in for fingerprints and drug test. So now I just sit and wait and hope for the best. I want the job but so do 100s of other people. I have no idea how many people they want and what kinda people they are looking for.

    Interview Questions
    • I guess the only unexpected question was what was my weakness.. I had to really stop and think about it   Answer Question
    No Offer
    Positive Experience
    Easy Interview

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