Southwest Airlines
4.2 of 5 389 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Interview Questions & Reviews

Updated Apr 9, 2014
All Interviews Received Offers

Getting the Interview 

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8%
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Interview Experience 

91%
6%
2%

Interview Difficulty 

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1 person found this helpful

Accepted Offer

Neutral Experience

Revenue Management Analyst Interview

Revenue Management Analyst

Interviewed at Southwest Airlines

Interview Details – Phone Screening interview with Recruiter then a group interview with 30+ candidates where you are asked typical interview questions. Then the group was tasked with various group challenges which measured a person's ability to interact with others. This was followed by an individual interview with 2 managers and 1 Recruiter. Final step was a group interview with a number at director level.

Interview Question – We want to enter a new market. How would you determine the appropriate fare structure for this market?   Answer Question

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Accepted Offer

Neutral Experience

Intern Interview

Intern

Interviewed at Southwest Airlines

Interview Details – First Phone Interview, and one on one interview in HDQ, Dallas TX.

Interview Question – Why Southwest?   Answer Question

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Accepted Offer

Neutral Experience

Internship Interview

Anonymous Employee

Interviewed at Southwest Airlines

Interview Details – two rounds: one phone interview and one face to face

Interview Question – Behavioral questions   Answer Question

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Accepted Offer

Neutral Experience

Intern Interview

Intern

Interviewed at Southwest Airlines

Interview Details – Apply online, several months ahead of internship time. Phone interview followed up. Flying to Dallas on-site interview. Great atmosphere. Lovely people. Be prepared to talk about your resume and be yourself for unexpected questions.

Interview Question – know your resume!   Answer Question

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Accepted Offer

Neutral Experience

Customer Care Representative Interview

Customer Care Representative

I applied online and interviewed at Southwest Airlines.

Interview Details – Called in for face to face interview...Asked various questions, non which related to my actual experience more to why I would want to work for Southwest Airlines

Interview Question – I expected to give details of my job history but instead it was more of a personality review..   View Answer

Negotiation Details – Many stages of hiring process which they keep you well informed of at each step..

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3 people found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Senior Analyst Interview

Anonymous Employee
Dallas, TX

I applied online and the process took 6 weeks - interviewed at Southwest Airlines in September 2010.

Interview Details – Initial phone interview to discuss background, experience, resume and why I want to become a part of Southwest Airlines. In person interview consisted of meeting with five managers in my future department and an HR representative, then a presentation to the group I would eventually be working with. This presentation is typically in front of 5-10 people, others have been in front of 25+. Second in-person interview was with the group lead and group manager to further discuss experience, interests, expectations and get a feel for personality. This was the most laid back interview and the candidate basically leads this interview and is the time to iron out questions and other issues. Salary is never discussed until the offer is mad.

Interview Question – What is the most difficult situation you have handled in the workplace and how did you overcome it.   View Answer

Negotiation Details – Several back and forth conversations on salary. Offered a higher salary, grade and title than I originally applied for based on experience and education.

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Accepted Offer

Positive Experience

Very Easy Interview

Media Specialist Interview

Anonymous Employee
Dallas, TX

I applied through a recruiter and the process took 5 days - interviewed at Southwest Airlines.

Interview Details – Fair and highly professional.

Interview Question – I didn't have one   Answer Question

Negotiation Details – Simple and real.

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1 person found this helpful

Declined Offer

Neutral Experience

Very Easy Interview

Customer Relations Analyst Interview

Anonymous Interview Candidate

Interviewed at Southwest Airlines

Interview Details – 1stpPhone interview (behavioral), 2nd phone interview (technical), then flew down to Dallas for an in person interview with recruiter and manager

Interview Question – None   Answer Question

Reason for Declining – Low Pay & no travel/housing stipend

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Declined Offer

Negative Experience

Very Easy Interview

Customer Service Supervisor Interview

Customer Service Supervisor
Boston, MA

I applied online and the process took 2 weeks - interviewed at Southwest Airlines in March 2013.

Interview Details – There were a lot of issues about HR/Recruiters during this process which is really sad. I applied online from a job posting website. I understand they call from different states, but the recruiter called my house at 5:30 AM (and I'm on the East Coast of the US!). This was not scheduled like many people say - they just randomly called, and in the process woke up my entire household. I tried to give this "recruiter" the benefit of the doubt, but I was soon sorry I did I didn't just stop there. She then went on to tell me that even though the Customer Service Supervisor position wasn't open anymore (and I had about 10 years experience with another company in the same position and a degree in aviation), she wanted me to switch over to be a ramp agent . This means about a 65% pay cut and the hours were 1/2 of what was originally posted. Still I allowed her to go through with it, since this was going to make an even better letter to customer service later on! When I thought she couldn't make any more mistakes she asked me if I wanted to work in a town where an airport didn't exist- YUP! The airport is actually about 30 miles east of where she was referring to and she had just concocted an imaginary title for it. Again, the proper airport was in the job listing. After that I asked her if she had my resume in front of her- she said she did. She asked NOTHING about the job or how my experience related to it. She tried to go over my job history saying "so you last job was 8 years ago?" and then picked out another position I had held before that. It was evident she was either reading it backwards or under the influence. She invited me in for a face to face interview but I declined. No one should work for a company like this.

If my caller ID didn't say SW Airlines on it, I probably would have thought it was a scammer.

Interview Question – Am I speaking with (insert name)?   Answer Question

Reason for Declining – I wrote most of it in the hiring and interview process. In summary they offered the wrong position, pay rate way below average and were not competent interviewers

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Accepted Offer

Positive Experience

Very Easy Interview

Senior Build Engineer Interview

Anonymous Employee
Dallas, TX

I applied through a recruiter and the process took 1+ week - interviewed at Southwest Airlines in September 2009.

Interview Details – Got a call from a recruiter about the position, submitted resume and waited a couple of months, then finally got a phone screen on a Friday, with a Interview the following Thursday, received the offer on my way out from the office, started work the next Monday.

Interview Question – Questions about perl.   View Answer

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