Southwest Airlines

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  www.southwest.com

Southwest Airlines Interview Questions

Updated Dec 15, 2014
Updated Dec 15, 2014
119 Interview Reviews

Interview Experience

Interview Experience

89%
7%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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Average

Interview Difficulty

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119 Candidate Interview Reviews Back to all interviews

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  1.  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Oakland, CA
    Anonymous Interview Candidate in Oakland, CA
    Interview Details

    They ask normal interview questions always smile make sure to talk about how important customer service is to you and the company. Questions asked, what do you know about southwest west? Why is customer service important?

    Interview Questions
    • Lots of customer service questions smile and be very bubbly   Answer Question
    Negotiation Details
    No negotiation is a union jobs raise every year starts ff around 10-12 depending on what city you live in
    Accepted Offer
    Neutral Experience
  2.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Southwest Airlines.

    Interview Details

    Called in for face to face interview...Asked various questions, non which related to my actual experience more to why I would want to work for Southwest Airlines

    Interview Questions
    • I expected to give details of my job history but instead it was more of a personality review..   View Answer
    Negotiation Details
    Many stages of hiring process which they keep you well informed of at each step..
    Accepted Offer
  3.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Apply online, several months ahead of internship time. Phone interview followed up. Flying to Dallas on-site interview. Great atmosphere. Lovely people. Be prepared to talk about your resume and be yourself for unexpected questions.

    Interview Questions
    Accepted Offer
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  5.  

    Internship Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    two rounds: one phone interview and one face to face

    Interview Questions
    Accepted Offer
  6. 4 people found this helpful  

    Revenue Management Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone Screening interview with Recruiter then a group interview with 30+ candidates where you are asked typical interview questions. Then the group was tasked with various group challenges which measured a person's ability to interact with others. This was followed by an individual interview with 2 managers and 1 Recruiter. Final step was a group interview with a number at director level.

    Interview Questions
    • We want to enter a new market. How would you determine the appropriate fare structure for this market?   Answer Question
    Accepted Offer
  7.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    First Phone Interview, and one on one interview in HDQ, Dallas TX.

    Interview Questions
    Accepted Offer
  8. 7 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    3 different interviews.. 1 phone then if you passed that, then a group interview, then 1 on 1.. Then if hired 3 weeks in Dallas for training and don't see family till you come back

    Negotiation Details
    no negotiation...you are union and start at bottom and have no life
    Accepted Offer
  9.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines.

    Interview Details

    Started with a phone interview, basic questions on my resume and coursework. Then asked some basic HR questions. Then was followed up with another phone interview going into position details. Was called back a month later and invited for a in person interview in Dallas.

    Interview Questions
    Declined Offer
  10.  

    Ramp Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Southwest Airlines in August 2010.

    Interview Details

    Simple. Show personality and the ability to be a team player, you're in. I;m sure you think I'm over diluting it but, no. They are looking to do more with less and a "can do attitude" will get you in.

    Interview Questions
    • Tell me an example of how you've given internal customer service   Answer Question
    Negotiation Details
    union
    Accepted Offer
    Positive Experience
    Easy Interview
  11. 2 people found this helpful  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines in March 2013.

    Interview Details

    There were a lot of issues about HR/Recruiters during this process which is really sad. I applied online from a job posting website. I understand they call from different states, but the recruiter called my house at 5:30 AM (and I'm on the East Coast of the US!). This was not scheduled like many people say - they just randomly called, and in the process woke up my entire household. I tried to give this "recruiter" the benefit of the doubt, but I was soon sorry I did I didn't just stop there. She then went on to tell me that even though the Customer Service Supervisor position wasn't open anymore (and I had about 10 years experience with another company in the same position and a degree in aviation), she wanted me to switch over to be a ramp agent . This means about a 65% pay cut and the hours were 1/2 of what was originally posted. Still I allowed her to go through with it, since this was going to make an even better letter to customer service later on! When I thought she couldn't make any more mistakes she asked me if I wanted to work in a town where an airport didn't exist- YUP! The airport is actually about 30 miles east of where she was referring to and she had just concocted an imaginary title for it. Again, the proper airport was in the job listing. After that I asked her if she had my resume in front of her- she said she did. She asked NOTHING about the job or how my experience related to it. She tried to go over my job history saying "so you last job was 8 years ago?" and then picked out another position I had held before that. It was evident she was either reading it backwards or under the influence. She invited me in for a face to face interview but I declined. No one should work for a company like this.

    If my caller ID didn't say SW Airlines on it, I probably would have thought it was a scammer.

    Interview Questions
    Reasons for Declining

    I wrote most of it in the hiring and interview process. In summary they offered the wrong position, pay rate way below average and were not competent interviewers

    Declined Offer
    Negative Experience
    Easy Interview

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