Southwest Airlines
4.2 of 5 418 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Interview Questions & Reviews

Updated May 13, 2014

Getting the Interview 

84%
8%
4%

Interview Experience 

53%
27%
18%

Interview Difficulty 

Average Difficulty
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No Offer

Positive Experience

Average Interview

Culture Activities Intern Interview

Culture Activities Intern
Dallas, TX

I applied online and the process took 2 days - interviewed at Southwest Airlines in December 2013.

Interview Details – The interview consisted of 3 people. It was a basic interview, nothing too difficult. It was more conversational and no behavioral/situational questions. They wanted to know more about yourself and why they should pick you.

Interview Question – Nothing too difficult or unexpected. Be able to answer "why we should pick you" question.   Answer Question

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No Offer

Negative Experience

Average Interview

Internship Interview

Internship

I applied through a recruiter and the process took 6 months - interviewed at Southwest Airlines.

Interview Details – The interview process was very long and it went months without hearing anything from Southwest Airlines. I first submitted my resume and then they called me five months later to let me know they were interested in me and wanted to see if I would do a phone interview the next day. I then had a phone interview the very next day scheduled and it went smooth. However, two weeks later they told me that there were other people more qualified.

Interview Question – Why did you choose the major you did?   Answer Question

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No Offer

Positive Experience

Very Easy Interview

Customer Service Agent Interview

Customer Service Agent
San Francisco, CA

I applied online and the process took 4+ weeks - interviewed at Southwest Airlines in April 2014.

Interview Details – Applied online, maybe a month later got an email asking to send resume and the best phone number to be reached at. The next morning I got a phone call with simple questions about my past work experience, why Southwest, and what do customer service agents do... I'm guessing to see if you know about the position you applied for. After that she said she would give me a call in a week to let me know because she had other interviews to do but to my surprise she called me back in a couple of hours to set up a F2F interview. The interview was for the following week and I had to bring my drivers license, social security card and GED. Was a one on one interview but there was the manager sitting in the room from the airport you would be working at. Was a little nervous because she didn't ask question but she looked at you the whole time while you answered questions. Once again simple questions like why Southwest, the time you had to deal with an angry customer, and the time you went out your way to help a co worker. She also went over my work experience again. Interview only lasted about 10mins, she then made copies of my papers and let me know either way if I got the job or not I would receive a email or a phone call letting me know. They held interviews the day before and would be doing it all day that day so nobody got a straight yes or no, its just a wait and see. Either a rejection email or a email asking you to come in for fingerprints and drug test. So now I just sit and wait and hope for the best. I want the job but so do 100s of other people. I have no idea how many people they want and what kinda people they are looking for.

Interview Question – I guess the only unexpected question was what was my weakness.. I had to really stop and think about it   Answer Question

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No Offer

Neutral Experience

Customer Service Agent Interview

Customer Service Agent

Interviewed at Southwest Airlines

Interview Details – they let unexperienced supervisors do the interviews

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No Offer

Neutral Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent
Bwi Airport, MD

I applied online and the process took 2 months - interviewed at Southwest Airlines in March 2014.

Interview Details – I applied online for the position soon as I seen it on their website because they don't keep their jobs posted for long. I received a email about three days later asking if i was still interested in the position, I replied but didn't hear anything back for another two weeks. I got a email asking to set up a phone interview which I did. The phone interview was about 8 mins long, she first asked me about my past jobs just to find out they time of work i did there. Then she explained the position to me and the pay rate which is only $11 something to start and she said it will take about 11 years to reach $21. I wasn't to happy to hear that but she then went on to explain that when you first start you have no set schedule you will just get the days thats left after the senior employs pick their schedule. They do have a lot of overtime for this position. About a week later i got a email asking to set up a F2F interview which I did. It was just me and the lady that I have been communicating with, she said that they was short staff and thats why because its normally her and two others giving the F2F interview. The F2F went well we just talked about my past jobs and she asked me three questions. They were very easy questions like how do you have fun on the job, how do you go out your way for a customer and how do you deal with a angry customer. Im waiting to hear back to see if I will be moving on with the hiring process which is a background check for jobs, school and criminal.

Interview Question – Non of the questions was difficult just make sure you smile and be bubbly because thats what they are looking for.   Answer Question

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No Offer

Negative Experience

Average Interview

Software Engineer Interview

Software Engineer
Dallas, TX

I applied online and interviewed at Southwest Airlines.

Interview Details – Sent in application and then got an email form a recruiter asking for available time for an interview and a copy of my resume. During the phone interview I had asked the interview to repeat two questions because i could not hear or understand the interviewer. For one of the questions, the interviewer said in a very quiet voice, "Oh, maybe you don't know that yet." and that one one of the questions I could not hear the interviewer at all. The interviewer quickly went to the next question after saying that. I felt that i did not go to the next phase because of that question.

Interview Question – (could not hear or understand the question)   View Answer

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No Offer

Neutral Experience

Average Interview

Flight Attendant Interview

Flight Attendant
Los Angeles, CA

I applied through other source and the process took a day - interviewed at Southwest Airlines in February 2014.

Interview Details – LA feb 2014 open house interview. 400 people showed up for open house. you had to go in front of 50 people and introduce yourself and say why you want to be FA. you have to appear very confident and happy and smile a lot. maybe 10 people got invited to F2F interview. Including the ones that crack the most jokes.

Interview Question – no difficult questions   Answer Question

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No Offer

Positive Experience

Average Interview

Maintenance Material Management Intern Interview

Maintenance Material Management Intern

I applied online and the process took 2 months - interviewed at Southwest Airlines in December 2013.

Interview Details – Contacted after about 2 months and scheduled for a phone interview. Phone interview was very basic, asking about yourself. After that, they will fly you to Dallas for another interview. I had interview with two people and they are asking about myself. It was a very chill interview and people in Southwest are very friendly.

Interview Question – Asking about projects I have worked on, experience, knowledge about the software used for the job   Answer Question

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3 people found this helpful

No Offer

Neutral Experience

Difficult Interview

Flight Ops Crew Scheduler Interview

Flight Ops Crew Scheduler
Dallas, TX

I applied online and the process took 2 weeks - interviewed at Southwest Airlines in December 2013.

Interview Details – I was tipped off by a friend in the crew scheduling dept that there was going to be a posting so I was eagerly waiting for it. Sure enough, it showed up and I applied. I was contacted about a week later by a recruiter, who setup a time to conduct a phone interview. The phone interview started with the recruiter asking me what I thought were the position responsibilities (be sure you research this if you don't know) and he asked me what i thought the biggest challenges in the role would be. Then he worked back through my resume, asking me to describe what I did at each airline and why I left. Southwest hires more for fit than other companies so be sure that you are modeling their company values within your experience and answers (warrior spirit, servant's heart, fun luv-ing attitude - once again, do research so that you know what those are). I thought I bombed the phone interview because I resigned in my last position and my answer wasn't as concrete as it should have been. To my surprise I was contacted a few days later via email that I made it to the face-to-face in Dallas. (They flew me out (must-ride), it was strange having a confirmed seat when I'm so used to non-revving.) Face-to-face was the recruiter and manager in the crew scheduling dept. I was completely prepared and felt calm. About 15 min into interview the manager was falling asleep. I couldn't believe it! No head bob but the eyes were glazed and lids going up and down. I wanted to laugh but instead focused my attention on the recruiter, who was awake and engaged. Face-to-face took about 35 min.

Interview Question – Pretty much standard interview questions, behavioral focused questions. If you write out as many experiences where you went out of your way to help a customer, went above and beyond what is required, took initiative, made a quick decision, found a new solution, etc you will be able to answer any of the behavioral questions fairly easily with an example.   Answer Question

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2 people found this helpful

No Offer

Positive Experience

Average Interview

Ramp Agent Interview

Ramp Agent
Houston, TX

I applied online and the process took 5 weeks - interviewed at Southwest Airlines in December 2013.

Interview Details – I applied online and then about 5 days later I get an unexpected phone call from them. Just like that I had a phone interview on my hands. A week goes by and a recruiter finally contacts me and sets up a face to face interview. I honestly think it went very good and smooth....we hsraed some laughs and I tried showing them I'm good to work with and down to earth.

I'm now currently waiting to see if I made it any further.....the recruiter has gone on a 2 week vacation (for the holidays), so if anything I may hear until January 2, 2014.....which makes sense because she did say if I get the position that I would get started in mid-January. (Hence giving me a 2 week notice chance)....but I'll have to wait and see.

Interview Question – From all the airlines available to work in, why Southwest?   Answer Question

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