Southwest Airlines

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  www.southwest.com

Southwest Airlines Interview Questions

Updated Dec 15, 2014
Updated Dec 15, 2014
119 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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  1.  

    Ramp Agent Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 1+ weekinterviewed at Southwest Airlines in November 2014.

    Interview Details

    Pretty standard and simple. Applied and got a call about a week later and did a 10 minute phone screen which ended with scheduling a face to face a couple days later. After my face to face got the offer 2 days later and began my background and drug screen

    Interview Questions
    • Pretty standard questions. Nothing out of the normal set of interview questions.   Answer Question
    Negotiation Details
    No negotiating. Standard starting rate for everyone and I am new to the industry so didn't expect anything else.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Ramp Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines in November 2014.

    Interview Details

    got a call from one of the recruiters and he was rushing the call. asked me about my previous jobs and asked me simple questions of how i would handle different scenarios then he said he would let me know the next week for a face to face so im waiting.

    Interview Questions
    Negotiation Details
    s low pay and no negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Auditor II Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines in August 2014.

    Interview Details

    I applied online and was contacted by someone from HR for a 30 minute phone interview which consisted of traditional interview questions. Afterwards I was invited to Southwest's headquarters in Dallas for a group interview with four people (a senior manager and 2 project managers from the department for which I was interviewing and the same HR representative who had interviewed me over the phone). Everyone in the group asked me a few questions ranging from traditional ("Why Southwest?") to behavioral ("Tell me about a time when..."). Everyone was extremely friendly and polite throughout the whole process. About a week after my group interview I received an offer pending my passing a background check and drug test.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Southwest Airlines in July 2014.

    Interview Details

    After applying online I was sent an email to set up a phone interview. After speaking with a recruiter I was asked to come in for a face to face interview. This whole process took just a few weeks. I was contacted a week after my face to face interview and was told that I was selected to continue on with the application process. It was then that I told them I did not wish to continue because of the low pay.

    Interview Questions
    • They gave a scenario of an unhappy customer and asked to pretend she was the customer and how we would respond to them.   Answer Question
    Reasons for Declining

    Pay was too low and there were too many union dues associated with the job.

    Declined Offer
    Positive Experience
    Easy Interview
  6.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines.

    Interview Details

    Started with a phone interview, basic questions on my resume and coursework. Then asked some basic HR questions. Then was followed up with another phone interview going into position details. Was called back a month later and invited for a in person interview in Dallas.

    Interview Questions
    Declined Offer
  7.  

    Customer Representative Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 4+ monthsinterviewed at Southwest Airlines in May 2014.

    Interview Details

    Had two phone interviews and then was flown to Dallas. I was asked to write a response e-mail to a customer scenario and then did an interview with two managers. Interview was great! Both managers were super friendly and did lots to put me at ease. They were easy going and made the interview fun.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    CSA Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Southwest Airlines in November 2011.

    Interview Details

    After submitting application they called me for a phone interview a week later then setup a face-to-face interview a few days later. The interview was so easy. It was like chatting with an old friend and I don't remember her asking much about previous experiences and what not. Just chit chat.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Flight Operations Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines in July 2013.

    Interview Details

    Awesome interview process. After submitting a personal essay and having a phone interview, the company flew me to Dallas for an in-person interview with four department managers. The interview was very low-key, but it allowed me to get to know the culture of Southwest while informing them of my best qualities. I was put up in a very nice hotel, which was an absolute joy for my poor college student sensibilities.

    I received a job offer within about three weeks. They told me they'd get back to me within a week, so that was somewhat disconcerting not hearing from them. Once I'd gotten the offer, I submitted a background check and was officially hired within a few days.

    Interview Questions
    • Nothing that I can remember, honestly. The questions were all very cut and dry, given the entry-level position.   Answer Question
    Negotiation Details
    There was no room for negotiation, given that this was a temporary internship.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Southwest Airlines in August 2012.

    Interview Details

    Was screened by the recruiter and invited for an onsite interview with the recruiting Sr. Mgr, Director and a HR rep. The interview questions were not hard and mostly related to leadership behavioral and some business strategy questions.

    Interview Questions
    • How would you bring the fun loving attitude to the team.   Answer Question
    Negotiation Details
    2 rounds
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Oakland, CA
    Anonymous Interview Candidate in Oakland, CA
    Interview Details

    They ask normal interview questions always smile make sure to talk about how important customer service is to you and the company. Questions asked, what do you know about southwest west? Why is customer service important?

    Interview Questions
    • Lots of customer service questions smile and be very bubbly   Answer Question
    Negotiation Details
    No negotiation is a union jobs raise every year starts ff around 10-12 depending on what city you live in
    Accepted Offer
    Neutral Experience

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