Southwest Airlines

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Southwest Airlines Interview Questions

Updated Feb 24, 2015
Updated Feb 24, 2015
130 Interview Reviews

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130 Candidate Interview Reviews Back to all Interviews

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  1.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Southwest Airlines.

    Interview Details

    After about 3 weeks of applying I got an email that they were considering me. I had to fill out an intensive application. They called me few days after for a phone interview. after a week they said I passed the phone interview and would like to move me up to 1-on-1 interview. 1on1 interview took another 2 weeks.

    Interview Questions
    • phone interview was relatively easy. why swa? and other customer service questions about situations with customers who were upset.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Marketing Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 4+ monthsinterviewed at Southwest Airlines in November 2014.

    Interview Details

    6 month long recruiting process; overall really great experience and timely responses back. Application is super easy, then received email for why southwest essay, then phone interview, then in-person interview and got a call day of I received the internship. Each step took place per month and found out in November for internship in January.

    Interview Questions
    • Phone interview all behavioral, in-person interview more specific but all in all really great experience. Everyone is so nice and makes you feel at home regardless of how nervous you are.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Intern Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines.

    Interview Details

    The interview process was long but straightforward. Once you speak to a recruiter and go through a phone interview, if they are interested they will fly you to Dallas to meet you in person. Usually, interviews are in a small room with a recruiter and hiring manager(s). Overall very conversational, they are a laid back company and try to convey that image from the moment you walk into the building.

    Interview Questions
    • Why are you interested in this position?
      Why Southwest?
       
      View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Customer Service Agent Interview

    Anonymous Employee in New Orleans, LA
    Anonymous Employee in New Orleans, LA
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines in January 2015.

    Interview Details

    I left a post about 2 weeks ago. In my post I mentioned that I had no offer 2 weeks after the face to face interview. I have an update. Apparently I'm still being considered, because a few days after posting my review on here I got an email saying they were going to fly me out to Orlando for fingerprinting. I've now done my drug test and I was told at the fingerprinting that if the employment verification checks out, I should hear back from them (with or without a job offer) in about 4 to 5 weeks. So from the time I applied for the position until 4 to 5 weeks from now, the entire process will be about 4 months long. I realize this industry involves the FAA and Homeland Security/TSA, and they have to make sure their employees don't have "shady" backgrounds, but this is taking a very long time. You have to be patient if you are in the same situation.

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview
  6.  

    Ramp Agent Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines in January 2014.

    Interview Details

    I applied online included my resume. I received a call from the company and was asked if I had time to do a short phone interview. I was also sent an email with some questions to answer like address of where I have lived the last ten years. The person that interviewed me was very friendly. He asked why I would like to work for the company. He asked how much I knew about the position and what duties I would have. He asked if I had any questions for him. Very nice conversation.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Appearance Tech Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Southwest Airlines in August 2012.

    Interview Details

    First there is a phone interview. Just confirming your interest ans going over basic information from your resume. Following that there is an interview with the station manager and the recruiting agent from SWA. Most questions are behavioral and situational and normally they want to know your long term plan. It easy to move around in after your first year. It helpful to know company history, motto,and such.

    Interview Questions
    • Specific question about union. If never worked for a union its best to relate to something of that matter.   View Answer
    Accepted Offer
    Average Interview
  8. 6 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Southwest Airlines.

    Interview Details

    The process is one of complete evaluation. When I interviewed they had it at a hotel where hundreds of applicants showed up. After registration the first step was as a group of about 15-20 applicants, to go into a separate room with a 3 person panel. We had to stand up, introduce ourselves and tell a story about when... The story didn't really matter, it was your delivery of your story, how you engaged the rest of the people in the room, and whether you were comfortable speaking to strangers. Another thing you were being judged on is when it wasn't your turn to speak, that you were polite and listened to the other applicants.

    If you made it past that part of the interview, because they eliminated people at that point, you had to do a one on one interview with 2 interviewers. The questions were the typical tell me about a time questions (work related). The questions from each interviewer were the same but worded differently. Make sure that you answer the questions honestly and similar. The interviewers will compare your answers and then you will either be asked to stick around for the next step or to leave.

    The final step if you made it, was to schedule a drug test and to allow a back ground check. They will NEVER tell you that you are going to be given a flight attendant class date. You won't know until you are called by the training department. You basically are at their mercy as to when you go to training. If you decide the date is not convenient for you, you may be passed up and not called again.

    Interview Questions
    • Training was probably the most difficult with the hiring process. The airline owns you and you must adapt. If you can't, don't apply. Timeliness, attitude, adaptability, emotions, and testing all need to be really good. If not, you will be removed from class. Remember, they are looking for people who will be great at customer safety and service. They don't need people who are going to cause problems for the company. Also, remember that there are thousands of other applicants that want to be in the position you are in. Be grateful that the best airline in the industry has chosen you to join their company. If you have a great attitude about life, you will love this job.   Answer Question
    Negotiation Details
    Be available. If you want the job, then go after it. Just remember, the airlines now owns you and you don't have a lot of negotiation as to your schedule. If you are the type that can't give up that control, DON'T apply. The industry is tough, but this company is great.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Southwest Airlines in December 2013.

    Interview Details

    Recruiters are very very friendly. They will comfort you very well before starting the interview.

    1. Phone interview: basic and similar questions are asked -
    a. Why SWA
    b. Why applied for this position
    c. Why course (you pursuing)
    d. Why university (you going to) - sometimes

    2. On shore interview
    Go through the whole resume, word to word, project by project, experience to experience.
    May again ask from above questions.

    This is the same format for interview going on.
    So, just be you and confident. If you fit, you be hired, you'll not. No gimmick, nothing extra. very simple and straight forward process.

    Interview Questions
    • Why SWA.
      Do not fake, or mug up anything. Be genuine and say confidently.
       
      View Answer
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Flight Attendant Interview

    Anonymous Interview Candidate in Oakland, CA
    Anonymous Interview Candidate in Oakland, CA
    Application Details

    I applied online – interviewed at Southwest Airlines in December 2014.

    Interview Details

    Long! I filled out my application December 2013 and did not receive an email until Thanksgiving 2014. I responded to the email by giving work history and current and previous addresses. Got a phone interview about 2-3 weeks later and immediately got a face to face interview in oakland . My phone interview was On a Thursday and my face to face in Oakland was that next Wednesday . I was so nervous, but upon arrival the atmosphere at the people department was great! Everyone was so friendly ! I did wait a while prior to my interview but was hired on the spot!
    While there I had to do a few simple tests , and gave my drivers license , college degree and social security card. Did my fingerprints and went for a drug screening the next day. Make sure there are no gaps and your app is filled out in its entirety. Background check took approximately two to three weeks. Now I'm off to training and cannot wait to start my career with southwest !

    Interview Questions
    • Tell me about a time when you had a difficult customer and how did you solve the situation   View Answer
    Accepted Offer
    Negative Experience
    Easy Interview
  11. 3 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Southwest Airlines.

    Interview Details

    Was called for the phone interview, the people who interview you on the phone don't work specifically for Southwest so expect a very dry tone. Speak clearly and take your time because they will misinterpret things you have said, I was then moved on to Face-Face interview (no pressure just smile and be bubbly), and then was given a verbal offer for the job

    Interview Questions
    • None of the questions are difficult, just alot of customer service questions to prove you can handle working in a busy environment   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview

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