Southwest Airlines Interview Questions

Updated Apr 3, 2015
Updated Apr 3, 2015
138 Interview Reviews

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  1. Helpful (1)  

    Intern Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines.

    Interview

    I applied online in November and didn't hear back until February and set up a phone interview with my main recruiter. The call lasted about 30 minutes and the recruiter was super friendly and made me feel very comfortable. She started off by telling me a little more about the position and then we went over my resume. I made sure to know the job description front and back so I could apply my experience to the position I was interviewing for. She asked me questions such as:
    -name a time you were in a conflict with someone and how did you handle it.
    -why your major?
    -why pursue this internship verse a full-time position?
    -what have you learned from these experiences?
    -why southwest?
    It went well because at the end of the phone call she said they wanted to fly me out to interview in person. There I brought my letters of rec and my "why Southwest" essay.
    At the interview I was with the same recruiter and the person I would be reporting to. They both were laid back and made me feel at ease. We again went through my resume so the manager could get to know me and was asked a few more situational questions:
    -what was your least favorite thing you did in your previous internship experience?
    -what's your weakness? (Answer this and spin it with a positive)

    They do a good job of making sure you are comfortable so they can see the real you.

    About a week later I got a call back and was told I was right for Southwest but not that particular position so my recruiter asked if I would be interested in a different position that better suited my skills. I set up another phone interview with her and the managers and went through the same questions and my resume. I made sure to do my research and offer any suggestions on the particular project I would be working on if selected as an intern. They liked that I already had ideas.

    I was called back almost immediately with an offer.

    Overall the entire experience was so laid back and friendly. Southwest doesn't just hire for the position, they hire the person and if they think you fit in with the culture, they will find a place for you which is why it's so important to just be yourself.
    A

    Interview Questions

  2.  

    Intern - Hourly Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines (Dallas, TX) in October 2011.

    Interview

    It was relatively quick. I applied for the internship online. I was called for a phone interview and then offered an in person interview at the end. A few days later I got the offer of the internship.

    Interview Questions

    • What kind of person are you in a group project environment?   Answer Question
  3.  

    Ramp Agent, DAL Interview

    Accepted Offer
    Positive Experience
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 4 weeksinterviewed at Southwest Airlines (Dallas, TX) in March 2015.

    Interview

    Applied online about a 4 weeks ago, had a phone interview last week and called for a F2F about 4 days after the phone interview, asked me to wait outside for a few minutes, called me back in and had the fingerprinting done straight after the F2F. I had 3 to 1 interview, and it was very relaxed and friendly atmosphere, thoroughly enjoyed it.

    Interview Questions

    • Went over my work history, nothing out of the ordinary, the usual,,,,why do you want to work for SWA, the role of the Ramp agent, why did you leave your other jobs.   Answer Question
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  5. Helpful (3)  

    Customer Service Agent Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3+ monthsinterviewed at Southwest Airlines in February 2015.

    Interview

    1) Applied online in December
    2) Had over the phone interview in early January
    3) Had F2F interview at the airport in early February
    4) Less than a week later I found out I would move on in the process
    5) In the couple of days following I got fingerprinted and went for a drug test
    6) Almost a MONTH later found out I officially had the job!!

    No matter how frustrated you get with the process, just stay patient and positive!

    Interview Questions

    • Why southwest?
      How would you handle a mean customer?
      What sets you apart?

      Just be yourself! The interview was not set up to stump me, or screw me over! It just felt like a fun conversation, I walked out beaming. I think their main tactic is finding people who fit the culture of Southwest.
       
      Answer Question
  6.  

    Ramp Agent Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 weeksinterviewed at Southwest Airlines (Dallas, TX) in February 2015.

    Interview

    Applied online, than a phone interview followed by a face to face with 2 interviewers and a ramp supervisor. The next step was fingerprinting followed by background check and a drug test a week later. The process took about two & a half weeks.

    Interview Questions

  7.  

    Ramp Supervisor Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines (Indianapolis, IN) in February 2015.

    Interview

    Here is what I went though I applied online I received a phone interview on Feb 20 then I got an email to do some paperwork that same day then three days later I had an face to face interview for the Ramp supervisor position. Since they had a few internal candidates I had to wait two weeks then she called and offered me the Ramp Agent position. Then that Tuesday I went to do drug test then the next day went to do finger print if background clears I will start working for southwest. Keep in mind southwest likes to promote within first so keep a open mind their are so many others opportunities with this campaney that once you in you can move up if they feel you are a strong candidate. Keep on top of all emails and respond quickly cause the process could be longer if not. They do a strict background check.

    Interview Questions

  8.  

    Internship Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines (Dallas, TX) in February 2015.

    Interview

    It was great! I had a great experience talking with the recruiter and the managers! They asked in-depth questions about the job description and how my experience met that description.

    Interview Questions

  9. Helpful (8)  

    Flight Attendant Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 12+ monthsinterviewed at Southwest Airlines (Phoenix, AZ) in December 2014.

    Interview

    Applied on line. It was 10 months before I heard from them. Got an email to schedule a phone interview. The interviewer was friendly and seemed to understand the inherent stress in an interview. The phone interview lasted about 20 minutes. I tried to answer the question fully and looked for opportunities to inject my personality. Three business days later, I got an email to arrange the in person interview. I was flown at SWA's expense to Phoenix. SWA covers all transportation when you arrive at the interviewing city. Three interviewers couldn't have made it easier. They were very friendly and gave a lot of positive visual feedback. I knew I was doing well. Then came two simple agility tests: walk down an aisle of chairs and sit in a jump seat and go through a cardboard cut out the size of an emergency exit. It's sized so you have to bend down and step through. Both were very easy. I was offered a position on the spot.

    The most important thing to keep in mind is SW's culture. Be sure to hit/explain how you have/live 1. A Warrior Spirit 2. A Servant's Heart and 3. Have a FUN-loving attitude. I made sure to cover these in my cover letter, phone and in person interviews.

    Be sure to smile. Be sure to be outgoing. Whether you know it or not you are being evaluated and watched all the time.

    Interview Questions

    • Describe a time when you gave exceptional customer service.   Answer Question
    • What is the difference between hospitality and customer service?   Answer Question
    • Being a flight attendant, you are considered to be a "first responder" in the event of an emergency. How do you think you would handle that responsibility?   Answer Question
    • What is a weakness you have and how will you overcome it?   Answer Question
    • You will be away from home 3-4 days a week, how do you feel about that/how are you going to deal with that?   Answer Question

    Negotiation

    There wasn't any negotiation. It is a union job and you know your starting salary and at what points it goes up.

  10. Helpful (5)  

    Customer Service Agent Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Southwest Airlines.

    Interview

    After about 3 weeks of applying I got an email that they were considering me. I had to fill out an intensive application. They called me few days after for a phone interview. after a week they said I passed the phone interview and would like to move me up to 1-on-1 interview. 1on1 interview took another 2 weeks.

    Interview Questions

    • phone interview was relatively easy. why swa? and other customer service questions about situations with customers who were upset.   Answer Question
  11.  

    Marketing Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at Southwest Airlines (Dallas, TX) in November 2014.

    Interview

    6 month long recruiting process; overall really great experience and timely responses back. Application is super easy, then received email for why southwest essay, then phone interview, then in-person interview and got a call day of I received the internship. Each step took place per month and found out in November for internship in January.

    Interview Questions

    • Phone interview all behavioral, in-person interview more specific but all in all really great experience. Everyone is so nice and makes you feel at home regardless of how nervous you are.   Answer Question

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