Southwest Airlines

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Southwest Airlines Interview Questions

Updated Jan 20, 2015
Updated Jan 20, 2015
124 Interview Reviews

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  1. 5 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied in-person. The process took 5 weeksinterviewed at Southwest Airlines in August 2014.

    Interview Details

    Applied online and received a call about a week later for a phone interview and then a week later was invited to Denver for a F2F. It was short probably only 15 minutes or so. There is a manager in the room as well but she didn't ask any questions she was just observing. Then a week later was called back to do fingerprinting and drug testing. Yes its a casual airline but I saw people at the interview who were not looking professional, so dress nice.

    Interview Questions
    • What is one policy or procedure at your current job that you disagree with?   Answer Question
    Negotiation Details
    None.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  2. 1 person found this helpful  

    Auditor II Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines in August 2014.

    Interview Details

    I applied online and was contacted by someone from HR for a 30 minute phone interview which consisted of traditional interview questions. Afterwards I was invited to Southwest's headquarters in Dallas for a group interview with four people (a senior manager and 2 project managers from the department for which I was interviewing and the same HR representative who had interviewed me over the phone). Everyone in the group asked me a few questions ranging from traditional ("Why Southwest?") to behavioral ("Tell me about a time when..."). Everyone was extremely friendly and polite throughout the whole process. About a week after my group interview I received an offer pending my passing a background check and drug test.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3. 8 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines.

    Interview Details

    Received a letter to come for an interview....I had one interview and was hired that day. Went for drug screening and was called for a class date a month later.

    Negotiation Details
    Take whatever they offer if you want the job.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Airworthiness Directive Compliance Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at Southwest Airlines in July 2014.

    Interview Details

    Interview process went well. Received a call in Mid July to do an in person interview in Dallas TX for the Airworthiness Compliance Internship for Fall 2014. Interview process starts the minute you check in at the airport so be sure to be courteous and friendly to everyone you meet. Flew down on July 25. Flight and hotel arrangements were all taken care of by Southwest and went smoothly. Interview was at 3.45 in the afternoon and lasted about 45 minutes. Questions were pretty standard nothing out of the ordinary. Daniel Riskey from HR and 2 of the AD Compliance managers were the interviewers. This is usually the structure, 1 person from HR and 1 or 2 from the specific department. They asked about things on my resume and to go into more detail about them. Interview was very relaxed and casual. Questions weren't scripted but more in response to what you stated on your resume and personality. Best advice I could say is just relax. I went in pretty nervous and interview felt like it went by really quickly. Calm down, stop, and take a breath if you need to. The interviewers understand and will let you pause and think. Be sure to send thank you notes both to HR and the people who helped setup hotel and flight arrangements. I received a call about 4-5 days following the interview. If you accept be sure to be very detailed with your background check information and have W2's and paystubs available to expedite any verification problems that may arrise.

    Interview Questions
    • Asked about what I dressed as last Halloween to get a sense of my personality   Answer Question
    Negotiation Details
    Be sure you complete your background check information in as detailed as possible. Have W2's or paystubs available in case they have problems verifying.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Southwest Airlines in July 2014.

    Interview Details

    After applying online I was sent an email to set up a phone interview. After speaking with a recruiter I was asked to come in for a face to face interview. This whole process took just a few weeks. I was contacted a week after my face to face interview and was told that I was selected to continue on with the application process. It was then that I told them I did not wish to continue because of the low pay.

    Interview Questions
    • They gave a scenario of an unhappy customer and asked to pretend she was the customer and how we would respond to them.   Answer Question
    Reasons for Declining

    Pay was too low and there were too many union dues associated with the job.

    Declined Offer
    Positive Experience
    Easy Interview
  7. 19 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied in-person. The process took 6 weeksinterviewed at Southwest Airlines.

    Interview Details

    Initial Phone call interview, if passed, they will invite you to a group interview with 25+ people. They are asking questions and going around the room. They are talking turns talking with everyone. They will leave the room and watch you on video from another room to see how you interact. They are looking for outgoing talkative people. Look sharp! Ladies wear a suit too! Look like a flight attendant! Full hair and Make up. Guys look shgarp! No facial hair. Short hair, clean cut. You SHOULD know that day if they send you to the next step. They may ask you to stay for a one on one, or they will call you back in for a one on on. Don't worry if you don't find out that day. If you don't hear from them in a week. You most likely didn't get it.

    Interview Questions
    • They use STAR system so be PREPARED! They ask random quesations like tell me about a most difficult customer exprience, most irate customer and how you handled it. They want people who don't need conatant supervision and can get along well with others. NO AND LOW DRAMA. They are focusing on your customer service skills!   Answer Question
    Negotiation Details
    They offered me the inflight class with pay , 30 days in Dallas, three main meals are taken care of, snacks and laundry facilities are not. it was like $1000 total and you don't get paid until you leave. You arent gauranteed to get position until you graduate. Then thats when you get the offer. I think it now starts at $21 something an hour.
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Ramp Agent Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines in June 2014.

    Interview Details

    I applied online in May 2014 and received a call from a recruiter within 2 weeks. Did the telephone interview and I told them I had a morning part time job. The whole time I go through both interview processes they never said I had to quit to job. If you have another job it could possibly conflict with this one so be careful. The whole process took a month which is very fast. I accepted a part-time position but on the first day of training was offered full-time.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Material Store Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines in June 2014.

    Interview Details

    Simple, behavioral, resume driven. They asked more about my previous work, project I did, challenges I faced, How can i help them,why southwest airlines. Which skills I have, do i have airline background, from when I can start

    Interview Questions
    Negotiation Details
    no
    Accepted Offer
    Average Interview
  10. 3 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online. The process took 4 weeksinterviewed at Southwest Airlines.

    Interview Details

    Initially applied online -had a phone interview and days later a F2F, with the same recruiter. The F2F interview basically wanted to know how your previous exp related to interetest position. Your personality MUST be fitting w/ SWA! They are all about persnality and fun atmosphere.

    Interview Questions
    • None of the questions were hard! Or unexpected! At all.. just asked specifics about tell me about a time when, customer is not satisfied, what would you do type of questions.   View Answer
    Negotiation Details
    None, it's was already learned upon the phone interview.
    Accepted Offer
    Positive Experience
    Easy Interview
  11. 2 people found this helpful  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at Southwest Airlines.

    Interview Details

    Several phone interviews, then face-to-face interview in Dallas. I had a very positive experience meeting a panel of employees from the market planning department in person. Recruiters were very friendly, both on the phone and in person.

    Interview Questions
    • Interesting question about the intersection of Southwest and the arts.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

See What Southwest Airlines Employees Are Saying

7 people found this helpful

 Current Ramp Agent in Denver, CO

Pros: “Managers and trainers are super people. Overall atmosphere is fun and inviting. Benefits are very strong.” Full Review

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