Southwest Airlines Interview Questions

Updated Jun 30, 2015
154 Interview Reviews

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  1. Helpful (14)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Southwest Airlines.

    Interview

    After about 3 weeks of applying I got an email that they were considering me. I had to fill out an intensive application. They called me few days after for a phone interview. after a week they said I passed the phone interview and would like to move me up to 1-on-1 interview. 1on1 interview took another 2 weeks.

    Interview Questions

    • phone interview was relatively easy. why swa? and other customer service questions about situations with customers who were upset.   Answer Question
  2. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 weeksinterviewed at Southwest Airlines (Chicago, IL) in April 2015.

    Interview

    Application
    I applied online April 11th, the entire process after being hired took about 4 weeks – interviewed at Southwest Airlines (Chicago, IL MDW) in April 2015.
    Interview
    The process begins with initial resume submission and upon screening by HR department, if skill set match the position, they will give you a phone call followed by an email. The first call basically was to congratulate you and said, that I was being considered for the position. Next, they scheduled a phone interview where they asked how my skill set would help the company. Also, they inquired about my previous customer service experience. Upon conclusion of the phone call, they indicated that I would be moving to the next step in the process, which would entail a face to face interview. The hiring process was quick. I applied in April, the phone interview was 2 weeks later, and face to face interview the following week. The f2f interview was great. There were 2 recruiters that interviewed me that day. The background check process took roughly 3-4 weeks. Southwest background check is “NO JOKE” they are extremely thorough. I suggest that you make sure everything that is on your resume can be verified & reflects what you put on the application. Just be yourself and wait patiently. Best of luck!

    Interview Questions

  3. Helpful (1)  

    Intern Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines (Dallas, TX) in March 2015.

    Interview

    During the interview, the staff was very friendly and helpful which made it more relaxing. There was a phone interview that asked basic screening questions. After that, there was an email for a interview in person. They set up a flight for you to get to Dallas, TX.

    Interview Questions

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  5. Helpful (1)  

    Ramp Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines in March 2015.

    Interview

    I was emailed to do a phone interview, once I did the interview they said I would hear from within a week. The next day I was called to schedule a F2F. Had my F2F also did my drug test and background. Just waiting on start date

    Interview Questions

  6. Helpful (1)  

    Ramp Agent Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeksinterviewed at Southwest Airlines (Chicago, IL) in March 2015.

    Interview

    I received a call about a week after applying online. At the end of the short phone screening I was asked to come in for a face to face interview. The interviewer asked what I did at my previous jobs and why I left. At the end of the interview, was told that I would hear back after the completion of my drug test and background check.

    Interview Questions

    • Why do you want to work for Southwest Airlines ?   1 Answer
  7.  

    Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Southwest Airlines in March 2015.

    Interview

    Applied online. A few days later was contacted by a recruiter to schedule a phone interview. The phone interview lasted about 45 min. Basic questions about personality and skill set. Very friendly and relaxed process. At the end of the interview, the recruiter will have a pretty good idea if they want to bring you in for a face to face interview. A couple weeks later a Face to Face interview was set up. Asked to get to HDQ early to get finger printing and paperwork processed. Prior to the face to face you will be asked to fill out an application regarding 10 year background check, education and job history. The interview process is normally a panel, mine had 5 people. It is very conversational interview and just displace your talents. No need to get nervous. Asked to talk through resume, and then the team will ask questions regarding specifics about the job. This interview is more about personality and fit with the team than qualifications. Have fun and good luck!

    Interview Questions

    • Being a fast paced environment and quickly moving, how do you handle distractions?   1 Answer
  8.  

    Performance Analyst Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5+ monthsinterviewed at Southwest Airlines (Dallas, TX) in March 2015.

    Interview

    Fist round was a phone interview, about 20 mins, briefly went through my resume. Then on-site internview with 2 hiring managers and 1 hr. Was a good interview about 40 mins, not too hard. Some behavior questions.

    Interview Questions

  9.  

    Ramp Agent, DAL Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 4 weeksinterviewed at Southwest Airlines (Dallas, TX) in March 2015.

    Interview

    Applied online about a 4 weeks ago, had a phone interview last week and called for a F2F about 4 days after the phone interview, asked me to wait outside for a few minutes, called me back in and had the fingerprinting done straight after the F2F. I had 3 to 1 interview, and it was very relaxed and friendly atmosphere, thoroughly enjoyed it.

    Interview Questions

    • Went over my work history, nothing out of the ordinary, the usual,,,,why do you want to work for SWA, the role of the Ramp agent, why did you leave your other jobs.   Answer Question
  10.  

    Database Administrator Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Southwest Airlines (Dallas, TX) in March 2015.

    Interview

    Initial phone screening followed by F2F at their LoveField Office. The DBA team is managed by a woman and there is another indian woman who was working as a DBA there for 13 years interviewed. This Indian lady does not even have prior DBA work experience before joining SouthWest Airlines and the weird thing is that this lady manager completely succumbed to her subordinate who does not even have an iota of etiquette. Worst place to go for interview and fortunately I denied their offer after going through lot of weird questions.

    Interview Questions

  11. Helpful (8)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3+ monthsinterviewed at Southwest Airlines in February 2015.

    Interview

    1) Applied online in December
    2) Had over the phone interview in early January
    3) Had F2F interview at the airport in early February
    4) Less than a week later I found out I would move on in the process
    5) In the couple of days following I got fingerprinted and went for a drug test
    6) Almost a MONTH later found out I officially had the job!!

    No matter how frustrated you get with the process, just stay patient and positive!

    Interview Questions

    • Why southwest?
      How would you handle a mean customer?
      What sets you apart?

      Just be yourself! The interview was not set up to stump me, or screw me over! It just felt like a fun conversation, I walked out beaming. I think their main tactic is finding people who fit the culture of Southwest.
       
      Answer Question

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