Southwest Airlines Interview Questions

Updated Apr 19, 2015
140 Interview Reviews

Interview Experience

Interview Experience

90%
6%
3%

Getting an Interview

Getting an Interview

79%
5%
5%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

140 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1.  

    Ramp Agent Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 weeksinterviewed at Southwest Airlines (Dallas, TX) in February 2015.

    Interview

    Applied online, than a phone interview followed by a face to face with 2 interviewers and a ramp supervisor. The next step was fingerprinting followed by background check and a drug test a week later. The process took about two & a half weeks.

    Interview Questions

  2.  

    Internship Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines (Dallas, TX) in February 2015.

    Interview

    It was great! I had a great experience talking with the recruiter and the managers! They asked in-depth questions about the job description and how my experience met that description.

    Interview Questions

  3. Helpful (6)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Southwest Airlines.

    Interview

    Was called for the phone interview, the people who interview you on the phone don't work specifically for Southwest so expect a very dry tone. Speak clearly and take your time because they will misinterpret things you have said, I was then moved on to Face-Face interview (no pressure just smile and be bubbly), and then was given a verbal offer for the job

    Interview Questions

    • None of the questions are difficult, just alot of customer service questions to prove you can handle working in a busy environment   Answer Question

    Negotiation

    No negotiation

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (2)  

    Customer Service Agent Interview

    Anonymous Employee in New Orleans, LA
    Declined Offer
    Positive Experience
    Average Interview
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines (New Orleans, LA) in January 2015.

    Interview

    I left a post about 2 weeks ago. In my post I mentioned that I had no offer 2 weeks after the face to face interview. I have an update. Apparently I'm still being considered, because a few days after posting my review on here I got an email saying they were going to fly me out to Orlando for fingerprinting. I've now done my drug test and I was told at the fingerprinting that if the employment verification checks out, I should hear back from them (with or without a job offer) in about 4 to 5 weeks. So from the time I applied for the position until 4 to 5 weeks from now, the entire process will be about 4 months long. I realize this industry involves the FAA and Homeland Security/TSA, and they have to make sure their employees don't have "shady" backgrounds, but this is taking a very long time. You have to be patient if you are in the same situation.

    Interview Questions

  6. Helpful (11)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 12+ monthsinterviewed at Southwest Airlines (Phoenix, AZ) in December 2014.

    Interview

    Applied on line. It was 10 months before I heard from them. Got an email to schedule a phone interview. The interviewer was friendly and seemed to understand the inherent stress in an interview. The phone interview lasted about 20 minutes. I tried to answer the question fully and looked for opportunities to inject my personality. Three business days later, I got an email to arrange the in person interview. I was flown at SWA's expense to Phoenix. SWA covers all transportation when you arrive at the interviewing city. Three interviewers couldn't have made it easier. They were very friendly and gave a lot of positive visual feedback. I knew I was doing well. Then came two simple agility tests: walk down an aisle of chairs and sit in a jump seat and go through a cardboard cut out the size of an emergency exit. It's sized so you have to bend down and step through. Both were very easy. I was offered a position on the spot.

    The most important thing to keep in mind is SW's culture. Be sure to hit/explain how you have/live 1. A Warrior Spirit 2. A Servant's Heart and 3. Have a FUN-loving attitude. I made sure to cover these in my cover letter, phone and in person interviews.

    Be sure to smile. Be sure to be outgoing. Whether you know it or not you are being evaluated and watched all the time.

    Interview Questions

    • Describe a time when you gave exceptional customer service.   Answer Question
    • What is the difference between hospitality and customer service?   Answer Question
    • Being a flight attendant, you are considered to be a "first responder" in the event of an emergency. How do you think you would handle that responsibility?   Answer Question
    • What is a weakness you have and how will you overcome it?   Answer Question
    • You will be away from home 3-4 days a week, how do you feel about that/how are you going to deal with that?   Answer Question

    Negotiation

    There wasn't any negotiation. It is a union job and you know your starting salary and at what points it goes up.

  7.  

    Ramp Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at Southwest Airlines.

    Interview

    Best to apply online. Just be yourself and once you get in the company you can move around both position wise and location. There is also a 6 month probation time. Huge background check.

    Interview Questions

    • There is a lot of overtime to work and they have what they call "mandatory overtime" so be ready to work the holidays at first.   Answer Question
  8. Helpful (5)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Oakland, CA
    Accepted Offer
    Negative Experience
    Easy Interview
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at Southwest Airlines (Oakland, CA) in December 2014.

    Interview

    Long! I filled out my application December 2013 and did not receive an email until Thanksgiving 2014. I responded to the email by giving work history and current and previous addresses. Got a phone interview about 2-3 weeks later and immediately got a face to face interview in oakland . My phone interview was On a Thursday and my face to face in Oakland was that next Wednesday . I was so nervous, but upon arrival the atmosphere at the people department was great! Everyone was so friendly ! I did wait a while prior to my interview but was hired on the spot!
    While there I had to do a few simple tests , and gave my drivers license , college degree and social security card. Did my fingerprints and went for a drug screening the next day. Make sure there are no gaps and your app is filled out in its entirety. Background check took approximately two to three weeks. Now I'm off to training and cannot wait to start my career with southwest !

    Interview Questions

    • Tell me about a time when you had a difficult customer and how did you solve the situation   1 Answer
  9. Helpful (5)  

    Ramp Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines in November 2014.

    Interview

    got a call from one of the recruiters and he was rushing the call. asked me about my previous jobs and asked me simple questions of how i would handle different scenarios then he said he would let me know the next week for a face to face so im waiting.

    Interview Questions

    Negotiation

    s low pay and no negotiation

  10.  

    Intern Interview

    Anonymous Employee
    Declined Offer
    Declined Offer

    Application

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines.

    Interview

    Started with a phone interview, basic questions on my resume and coursework. Then asked some basic HR questions. Then was followed up with another phone interview going into position details. Was called back a month later and invited for a in person interview in Dallas.

    Interview Questions

  11.  

    Ramp Agent Interview

    Anonymous Interview Candidate in Denver, CO
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Southwest Airlines (Denver, CO) in November 2014.

    Interview

    Pretty standard and simple. Applied and got a call about a week later and did a 10 minute phone screen which ended with scheduling a face to face a couple days later. After my face to face got the offer 2 days later and began my background and drug screen

    Interview Questions

    • Pretty standard questions. Nothing out of the normal set of interview questions.   Answer Question

    Negotiation

    No negotiating. Standard starting rate for everyone and I am new to the industry so didn't expect anything else.

See What Southwest Airlines Employees Are Saying

 Current Anonymous Employee

Pros: “Culture is the greatest selling point. Process is still being evolved and no real difference between contractors and employees other than the obvious things such as flight benefits etc ...” Full Review

Work at Southwest Airlines? Share Your Experiences

Southwest Airlines

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.