Southwest Airlines

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Southwest Airlines Interview Questions

Updated Feb 24, 2015
Updated Feb 24, 2015
130 Interview Reviews

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130 Candidate Interview Reviews Back to all Interviews

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  1.  

    Marketing Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 4+ monthsinterviewed at Southwest Airlines in November 2014.

    Interview Details

    6 month long recruiting process; overall really great experience and timely responses back. Application is super easy, then received email for why southwest essay, then phone interview, then in-person interview and got a call day of I received the internship. Each step took place per month and found out in November for internship in January.

    Interview Questions
    • Phone interview all behavioral, in-person interview more specific but all in all really great experience. Everyone is so nice and makes you feel at home regardless of how nervous you are.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Oakland, CA
    Anonymous Interview Candidate in Oakland, CA
    Interview Details

    They ask normal interview questions always smile make sure to talk about how important customer service is to you and the company. Questions asked, what do you know about southwest west? Why is customer service important?

    Interview Questions
    • Lots of customer service questions smile and be very bubbly   Answer Question
    Negotiation Details
    No negotiation is a union jobs raise every year starts ff around 10-12 depending on what city you live in
    Accepted Offer
    Neutral Experience
  3. 1 person found this helpful  

    Senior Network Engineer (Contractor) Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through a recruiter. The process took 2 daysinterviewed at Southwest Airlines.

    Interview Details

    A recruiter submitted my resume and I was initially told they were not interested. However two weeks later, the hiring manager (HM) wanted to do a phone interview. The phone interview went well and took about 30 minutes. Before the call was over, the HM requested an in person interview for the next day. The next day, I met with the HM and a senior member of the network team. They asked me about my experience as shown on my resume. Also, asked me about my knowledge of different equipment in use as Southwest. I was very honest about my skillset strengths and weaknesses. About an hour after the interview I received a call from the recruiter offering me the job.

    Interview Questions
    • There wasn't anything particularly difficult. I was very comfortable with my knowledge and limitations.   Answer Question
    Negotiation Details
    No negotiation as the rate was set prior to the interview.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 8 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    3 different interviews.. 1 phone then if you passed that, then a group interview, then 1 on 1.. Then if hired 3 weeks in Dallas for training and don't see family till you come back

    Negotiation Details
    no negotiation...you are union and start at bottom and have no life
    Accepted Offer
  6. 5 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied in-person. The process took 5 weeksinterviewed at Southwest Airlines in August 2014.

    Interview Details

    Applied online and received a call about a week later for a phone interview and then a week later was invited to Denver for a F2F. It was short probably only 15 minutes or so. There is a manager in the room as well but she didn't ask any questions she was just observing. Then a week later was called back to do fingerprinting and drug testing. Yes its a casual airline but I saw people at the interview who were not looking professional, so dress nice.

    Interview Questions
    • What is one policy or procedure at your current job that you disagree with?   Answer Question
    Negotiation Details
    None.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  7. 1 person found this helpful  

    Auditor II Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines in August 2014.

    Interview Details

    I applied online and was contacted by someone from HR for a 30 minute phone interview which consisted of traditional interview questions. Afterwards I was invited to Southwest's headquarters in Dallas for a group interview with four people (a senior manager and 2 project managers from the department for which I was interviewing and the same HR representative who had interviewed me over the phone). Everyone in the group asked me a few questions ranging from traditional ("Why Southwest?") to behavioral ("Tell me about a time when..."). Everyone was extremely friendly and polite throughout the whole process. About a week after my group interview I received an offer pending my passing a background check and drug test.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8. 8 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines.

    Interview Details

    Received a letter to come for an interview....I had one interview and was hired that day. Went for drug screening and was called for a class date a month later.

    Negotiation Details
    Take whatever they offer if you want the job.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Airworthiness Directive Compliance Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at Southwest Airlines in July 2014.

    Interview Details

    Interview process went well. Received a call in Mid July to do an in person interview in Dallas TX for the Airworthiness Compliance Internship for Fall 2014. Interview process starts the minute you check in at the airport so be sure to be courteous and friendly to everyone you meet. Flew down on July 25. Flight and hotel arrangements were all taken care of by Southwest and went smoothly. Interview was at 3.45 in the afternoon and lasted about 45 minutes. Questions were pretty standard nothing out of the ordinary. Daniel Riskey from HR and 2 of the AD Compliance managers were the interviewers. This is usually the structure, 1 person from HR and 1 or 2 from the specific department. They asked about things on my resume and to go into more detail about them. Interview was very relaxed and casual. Questions weren't scripted but more in response to what you stated on your resume and personality. Best advice I could say is just relax. I went in pretty nervous and interview felt like it went by really quickly. Calm down, stop, and take a breath if you need to. The interviewers understand and will let you pause and think. Be sure to send thank you notes both to HR and the people who helped setup hotel and flight arrangements. I received a call about 4-5 days following the interview. If you accept be sure to be very detailed with your background check information and have W2's and paystubs available to expedite any verification problems that may arrise.

    Interview Questions
    • Asked about what I dressed as last Halloween to get a sense of my personality   Answer Question
    Negotiation Details
    Be sure you complete your background check information in as detailed as possible. Have W2's or paystubs available in case they have problems verifying.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Agent Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 weeksinterviewed at Southwest Airlines in July 2014.

    Interview Details

    After applying online I was sent an email to set up a phone interview. After speaking with a recruiter I was asked to come in for a face to face interview. This whole process took just a few weeks. I was contacted a week after my face to face interview and was told that I was selected to continue on with the application process. It was then that I told them I did not wish to continue because of the low pay.

    Interview Questions
    • They gave a scenario of an unhappy customer and asked to pretend she was the customer and how we would respond to them.   Answer Question
    Reasons for Declining

    Pay was too low and there were too many union dues associated with the job.

    Declined Offer
    Positive Experience
    Easy Interview
  11. 19 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied in-person. The process took 6 weeksinterviewed at Southwest Airlines.

    Interview Details

    Initial Phone call interview, if passed, they will invite you to a group interview with 25+ people. They are asking questions and going around the room. They are talking turns talking with everyone. They will leave the room and watch you on video from another room to see how you interact. They are looking for outgoing talkative people. Look sharp! Ladies wear a suit too! Look like a flight attendant! Full hair and Make up. Guys look shgarp! No facial hair. Short hair, clean cut. You SHOULD know that day if they send you to the next step. They may ask you to stay for a one on one, or they will call you back in for a one on on. Don't worry if you don't find out that day. If you don't hear from them in a week. You most likely didn't get it.

    Interview Questions
    • They use STAR system so be PREPARED! They ask random quesations like tell me about a most difficult customer exprience, most irate customer and how you handled it. They want people who don't need conatant supervision and can get along well with others. NO AND LOW DRAMA. They are focusing on your customer service skills!   Answer Question
    Negotiation Details
    They offered me the inflight class with pay , 30 days in Dallas, three main meals are taken care of, snacks and laundry facilities are not. it was like $1000 total and you don't get paid until you leave. You arent gauranteed to get position until you graduate. Then thats when you get the offer. I think it now starts at $21 something an hour.
    Accepted Offer
    Positive Experience
    Average Interview

See What Southwest Airlines Employees Are Saying

1 person found this helpful

 Current Anonymous Employee

Pros: “Great people to work with and great experience developing a wide perspective of what the world of a professional pilot is like. Would recommend this to anyone who has the opportunity” Full Review

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