Southwest Airlines Interview Questions & Reviews
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Intern Interview (Positive Experience; Average Interview)
I applied online and interviewed at Southwest Airlines.
Interview Details – Phone interviews followed by in person interviews in Dallas with recruiter and members of department you will be working in.
Interview Question – Asked for specific examples of hard skills I mentioned Answer Question
Internship Interview (Positive Experience; Average Interview)
I applied through college or university and the process took 4+ weeks - interviewed at Southwest Airlines.
Interview Details – Got a phone screening about three weeks after I applied. I applied on the dead line which was in October (I think)for spring semester. After talking to a HR manager on the phone I received a in person interview offer few days later. Visited them at their head quarter in Dallas. Everyone including HR people were very nice and interview was informal.
Interview Question – No technical interviews particulary. Interviewed with three people, one person from HR, two people from the team I was going to work with. I am a finance major and though the job I was applying involved some software programs such as VBA, EXCEL and ACCESS they did not ask any technical questions. I had to explain how proficient I am in those skills. Interview was very welcoming and interviewers were very patient throughout the interviews. Basically they explained me what my work was going to be if I were to work there and what my team does in daily basis. Most of the questions were behavior and some typical questions such as what my favorite class was in college and if I have taken any courses that might help with the work I will be doing. Answer Question
NoLimits Internship Interview (Positive Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Southwest Airlines in February 2014.
Interview Details – The online application opens up for about a month six months before the internship semester begins. Following the online application, you will be notified regardless of whether you move or not. If chosen to move on, a recruiting coordinator or someone similar will contact you for a phone interview with the recruiter hiring for the position. It lasts about 20 minutes and he/she asks basic interview and follow up questions on your resume. Following the phone interview, you will be notified if you move on for an in-person interview at HQ. Again, pretty basic question and follows an unstructured format. They go down your resume and asks you to expand on your experience and duties and ask probing questions to get a better understanding of how you work, how you like to be managed, and to try to gauge the breadth of your knowledge.
Since the initial contact from the recruiting coordinator, the whole process took 2.5 weeks. However, be patient because they receive literally thousands of applications! I submitted my application in November and did not hear back until February.
Interview Question – I was asked why I chose my major (they want to see your Warrior Spirit!) and what classes were my favorite and most difficult. Lastly, and they also ask this during the phone interview, is why you chose Southwest Airlines. Answer Question
Negotiation Details – Not open to negotiation.
Systems Engineer Interview (Neutral Experience; Average Interview)
I applied through other source and the process took 4 weeks - interviewed at Southwest Airlines in December 2010.
Interview Details – A thorough interview process with three people. However, it took them weeks to make an offer.
Negotiation Details – None
Customer Service Agent Interview (Positive Experience; Easy Interview)
I applied online and the process took 4 weeks - interviewed at Southwest Airlines in July 2011.
Interview Details – The interview process was pretty straight forward. Filled out an online application, and received a call from an internal recruiter for a phone screening which lasted about 10 minutes. The interviewer asked standard questions about my work background and explained the basics of the job requirements. While still on the phone with me she asked me if I would be available for an in-person interview the following week.
The in person interview was with the station manager and two recruiters. They all asked standard questions about my background and work experience. They asked for lots of stories and examples of previous times you've solved a problem creatively, or dealt with an unhappy customer.
I think the most important thing to remember when interviewing for this position is to make sure you show your outgoing and fun personality. I know that interviewers disqualify people based on this. The culture at SWA is very important to the company, so make sure you prepare some fun/funny stories to impress on that end.
After the panel interview I went a couple weeks without hearing back, but was finally asked to fly to Dallas to be fingerprinted and have a drug screen at a local screening place.
Interview Question – Standard interview with no difficult questions, just be prepared with stories of past customer service experiences and be a bit bubbly. Answer Question
Negotiation Details – No negotiation. Union position, so you are on a standard pay scale. To start was $11.50 if I remember right.
Revenue Management Analyst Interview (Neutral Experience)
Interviewed at Southwest Airlines
Interview Details – Phone Screening interview with Recruiter then a group interview with 30+ candidates where you are asked typical interview questions. Then the group was tasked with various group challenges which measured a person's ability to interact with others. This was followed by an individual interview with 2 managers and 1 Recruiter. Final step was a group interview with a number at director level.
Interview Question – We want to enter a new market. How would you determine the appropriate fare structure for this market? Answer Question
Flight Operations Crew Scheduler Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 months - interviewed at Southwest Airlines in December 2013.
Interview Details – I applied online, contacted by a recruiter 1 - 2 weeks later to set up a phone interview.
Phone screening consisted of the recruiter outlining the position, me talking through my resume, and some casual conversation. Very relaxed, just be personable and know the position, your resume, and Southwest inside and out.
I was also contacted for the In-Flight Crew Scheduler opening. The phone interview was a similar format, but the second was much more personality driven - the recruiter had lots of energy and was obviously looking to tap into your personality as part of the screening. (I was not contacted to interview in-person for this position, I believe due to the forthcoming offer for the other opening)
I was contacted for an in-person interview for the Flight Ops Crew Scheduler position. They were flexible, I had to reschedule once due to my work schedule. I interviewed with the phone screening HR interviewer and the hiring manager. Similar format to the phone screening: walk me through your resume, what do you know about the position, why Southwest-type of questions. Also mixed in were some 'tell me about a time when...' questions, basically seeing how you would react in challenging situations related to the job. I must have interviewed with the same folks as the interviewee in the previous post, as the hiring manager was obviously very tired (eyes glazed, head-bob, just struggling), but knowing their schedule I gave him the benefit of the doubt and continued talking, focusing on the HR manager.
They gave me the opportunity to ask a few questions about the position (highly recommend good, thought-out questions, they seemed to appreciate the opportunity to talk more about the opening and company), which was engaging and also brought the hiring manger back to life, then the interview was over.
Overall a good impression, friendly folks and a great company from what I hear/read.
Interview Question – What do you think will be most difficult in your transition into this company? View Answer
Negotiation Details – No negotiation, they were very up front about the salary from the beginning.
Senior Planning Analyst Interview (Positive Experience; Easy Interview)
I applied in-person and interviewed at Southwest Airlines.
Interview Details – Started with a phone interview and then two in person interviews (3-4 people in each) followed by a job offer.
Interview Question – lot of scenario based questions Answer Question
Culture Activities Intern Interview (Positive Experience; Average Interview)
I applied online and the process took 8 months - interviewed at Southwest Airlines in April 2013.
Interview Details – You submit an application online about 9 months before the semester that you are applying for. A few months later I was asked for an essay about "why southwest." Then more waiting and I got called from hr for a phone interview, I was then asked to interview in person. They flew me to Dallas. About a week later I was offered the position.
Interview Question – I was asked open ended behavioral questions that would be hard if you dont have specific examples. Know your story! Answer Question
Negotiation Details – None
Financial Analyst Interview (Positive Experience; Average Interview)
The process took a day - interviewed at Southwest Airlines in February 2013.
Interview Details – The interview was pretty easy, they asked questions involving how southwest was doing internally and i had to apply math skills to their questions. think on your feet and practice by watching analyst videos on youtube and also read on what sw is doing financially in any magazines and newspapers
Interview Question – Be sure to be confident, respond to answers quickly, show your thinking process to solves questions they might ask you Answer Question
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