Southwest Airlines Interview Questions

Updated Oct 15, 2014
Updated Oct 15, 2014
109 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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  1. 3 people found this helpful  

    Airline Pilot (First Officer) Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took a dayinterviewed at Southwest Airlines in May 2014.

    Interview Details

    Fantastic process and people conducting the interviews. Really tried to sell their company to you as much as you were trying to sell yourself to them. Three part interview - Panel (one HR person and a pilot), Logbook review (one pilot), Line Oriented Interview 7 min scenario (two pilots). Great brief before it started by their Director of Hiring.

    Interview Questions
    • Have you applied with any other airline? (Tough question because you don't want to say yes, but being honest is important to me)   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Systems Engineer Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Southwest Airlines.

    Interview Details

    You pretty much have to know somebody in the group your applying for be a contractor

    Interview Questions
    • Interview was fairly standard and not very technical. They try to fit your personality more than your knowledge.   Answer Question
    Negotiation Details
    brief and any changes have to filter though 3 level of management.
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Project Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Southwest Airlines in May 2014.

    Interview Details

    One phone interview with recruiter. The recruiter was very friendly. One phone interview with hiring manager. Face to face interview at corporate headquarters with recruiter, hiring manager, and another team member. The other team member didn't look at me during the entire interview which made me feel awkward and uncomfortable. Giving a negative experience because of this interviewer (non responsive or interested).

    Interview Questions
    Reasons for Declining

    I declined because I applied for a full time position, but they only offered me contract (3 to 6 months) - same pay, but no benefits. Drive too long.

    Declined Offer
    Negative Experience
    Average Interview
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  5. 3 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Bwi Airport, MD
    Anonymous Interview Candidate in Bwi Airport, MD
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Southwest Airlines in April 2014.

    Interview Details

    Applied for FT Customer Service Rep at DCA, about a month and a half ago. Received a phone call to phone interview on 4/14. Phone interview was very easy! Majority questions about my previous work history. At the end of the phone interview I was asked to go to BWI for a F2F interview on 4/28.
    *F2F*
    The face to face interview was very easy as well. Interviewed with the recruiter who did my phone interview. The manager from DCA was also in the room but she didn't ask any questions, just listened. The interview was very fun and relaxed. The recruiter made me feel so comfortable because she was outgoing and enthusiastic. She asked about my work history again and asked behavioral questions as well. I answered all questions in star format. At the end of the interview the recruiter and manager from DCA stepped out to make a copy of my 2 forms of ID and college transcripts. When they stepped back in the room I was offered the job! Did my fingerprints and drug test the same day. Now all I'm waiting on is my background check to clear. (Not worried about that because I'm an angel lol) Does anybody know how long the background check process is? How long before training starts? I'm really anxious and excited to start :)!

    Interview Questions
    • How do you have fun at work?
      How would you tell a customer no?
        Answer Question
    Negotiation Details
    Didn't try to negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Intern Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at Southwest Airlines.

    Interview Details

    Phone interviews followed by in person interviews in Dallas with recruiter and members of department you will be working in.

    Interview Questions
    • Asked for specific examples of hard skills I mentioned   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Internship Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied through college or university. The process took 4+ weeksinterviewed at Southwest Airlines.

    Interview Details

    Got a phone screening about three weeks after I applied. I applied on the dead line which was in October (I think)for spring semester. After talking to a HR manager on the phone I received a in person interview offer few days later. Visited them at their head quarter in Dallas. Everyone including HR people were very nice and interview was informal.

    Interview Questions
    • No technical interviews particulary. Interviewed with three people, one person from HR, two people from the team I was going to work with. I am a finance major and though the job I was applying involved some software programs such as VBA, EXCEL and ACCESS they did not ask any technical questions. I had to explain how proficient I am in those skills. Interview was very welcoming and interviewers were very patient throughout the interviews. Basically they explained me what my work was going to be if I were to work there and what my team does in daily basis. Most of the questions were behavior and some typical questions such as what my favorite class was in college and if I have taken any courses that might help with the work I will be doing.   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
  8. 3 people found this helpful  

    Revenue Management Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone Screening interview with Recruiter then a group interview with 30+ candidates where you are asked typical interview questions. Then the group was tasked with various group challenges which measured a person's ability to interact with others. This was followed by an individual interview with 2 managers and 1 Recruiter. Final step was a group interview with a number at director level.

    Interview Questions
    • We want to enter a new market. How would you determine the appropriate fare structure for this market?   Answer Question
    Accepted Offer
  9. 2 people found this helpful  

    NoLimits Internship Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 3 weeksinterviewed at Southwest Airlines in February 2014.

    Interview Details

    The online application opens up for about a month six months before the internship semester begins. Following the online application, you will be notified regardless of whether you move or not. If chosen to move on, a recruiting coordinator or someone similar will contact you for a phone interview with the recruiter hiring for the position. It lasts about 20 minutes and he/she asks basic interview and follow up questions on your resume. Following the phone interview, you will be notified if you move on for an in-person interview at HQ. Again, pretty basic question and follows an unstructured format. They go down your resume and asks you to expand on your experience and duties and ask probing questions to get a better understanding of how you work, how you like to be managed, and to try to gauge the breadth of your knowledge.

    Since the initial contact from the recruiting coordinator, the whole process took 2.5 weeks. However, be patient because they receive literally thousands of applications! I submitted my application in November and did not hear back until February.

    Interview Questions
    • I was asked why I chose my major (they want to see your Warrior Spirit!) and what classes were my favorite and most difficult. Lastly, and they also ask this during the phone interview, is why you chose Southwest Airlines.   Answer Question
    Negotiation Details
    Not open to negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Senior Planning Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at Southwest Airlines.

    Interview Details

    Started with a phone interview and then two in person interviews (3-4 people in each) followed by a job offer.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  11. 4 people found this helpful  

    Software Engineer Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines in January 2014.

    Interview Details

    Phone screen then flown out for in person interview. No coding. When they say they will get back to you in a certain timeframe they mean it. You'll never be left wondering if you will be moving forward or not.

    Interview Questions
    • Be yourself and have fun. They want you for who you are, not necessarily your expertise. They know they can mold the right person and teach you what you don't know.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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