Southwest Airlines Interview Questions & Reviews

Updated Aug 24, 2014
Updated Aug 24, 2014
103 interviews

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103 Candidate Interview Reviews Back to all interviews

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  1. 1 person found this helpful  

    Culture Activities Intern Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in December 2012.

    Interview Details

    I applied online near the application due date. You just submit your resume online (so it needs to make you stand-out!). About a week later, I received an email asking for my "Why I want to work for Southwest Airlines" essay. Again, you need to make yourself stand-out! Once my essay was submitted, there was a phone interview. During the phone interview, you go over your resume and explain things in further detail. After that, I was scheduled to fly to Dallas for an in-person interview. When you have your flight set, MAKE SURE YOU DON'T MISS YOUR FLIGHT. Arrive plenty early in case of anything unexpected occurrences happening. Once you get to Dallas, you take the Employee shuttle from the Airport to Headquarters. You fill out some paperwork and they do a fingerprint scan. Your recruiter, who you have been talking with, comes out and escorts you back to the interview room where it will be you, the recruiter, and your potential boss. The interview was much easier than I thought! You basically do the same thing and talk about the same things as your phone interview, but this time it is in front of your potential boss! They want to see your FUN-LUVing attitude, Warrior's Spirit, and Servant's Heart. If you don't have a lot of work experience, then they want to see Volunteer experience. On top of that, they want you to have FUN! Take that to mind when you go in for the interview. Yes, you need to be serious, but you can crack a joke here and there (if appropriate). So just be yourself and they will see that! If you don't receive an offer ask them what you can improve on and they will definitely tell you ways to improve!

    Interview Questions
    • The most difficult part of the interview were the questions about "what have you done in this situation...". For example, I was asked, "what is an example where you took initiative to get things done without being told." There are lots of situational questions during the interview. Think about what your job requires and what it takes to be a good Employee and examples of how you have shown those things!   Answer Question
    Negotiation Details
    There was no negotiation, but if you get chosen as a Southwest Airlines Intern, then you should be happy with that!
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Ramp Agent Interview

    Anonymous Interview Candidate  in  Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I interviewed online. The process took a day - interviewed at Southwest Airlines in June 2013.

    Interview Details

    Spoke with a station representative (in my case, the station manager; others spoke with ramp supervisors) and we discussed the position and what it entails. Asked general interview questions.

    Interview Questions
    Negotiation Details
    none- CBA
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Internship Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    two rounds: one phone interview and one face to face

    Interview Questions
    Accepted Offer
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  5. 3 people found this helpful  

    Director Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I interviewed through an employee referral. The process took 3 months - interviewed at Southwest Airlines.

    Interview Details

    I was initially approached by Southwest to become an Employee through my relationship that I had working for a vendor of Southwest. When I was brought in to interview, it lasted about half a day, and included interviews with the VP for whom I would be working, the VP of the People Department, and 2 other directors in my department. All in all it was a positive experience, and very non-threatening.

    One of the things that was not ever shared with me through the process, however, was the impact of not starting until after January 1. You see, things like profit sharing are awarded to those who are Employees as of December 31. I started the first week in January, and missed an entire year's worth of profit sharing (and at the time Southwest was giving double-digit profit sharing) because I was not informed or told about that caveat.

    Interview Questions
    • The most complicated question was providing an example of when I had something go horribly wrong, and what I did I do in response.   Answer Question
    Negotiation Details
    I did not have much ability to negotiate. I was unable to get any type of pay raise with the new position and was told that my current salary was the best they could do.
    Accepted Offer
    Positive Experience
    Average Interview
  6. 3 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Linthicum, MD
    Anonymous Interview Candidate in Linthicum, MD
    Application Details

    I interviewed online - interviewed at Southwest Airlines in May 2010.

    Interview Details

    Job openings are posted around 5am & are taken down usually by 9am, when they've received the number of applicants whose resumes they can evaluate that day. When applying, if you don't answer the multiple-choice questions the way they want, you won't be considered for the position. A recruiter there actually told me to lie, just to get past the automated system's filter.
    After you find an open listing, apply in time & answer the questions correctly, a recruiter will call you (within about 4-7 days) for a brief phone interview with extremely basic questions. After you pass that stage, you'll be emailed, asking that you go to the company's regional People Department for a formal interview. The People Department can be 100s of miles from the airport where you'd be working, & you (the applicant) are responsible for any costs or travel incurred because of the interview.
    Next, you'll meet with a member of the People Department for a face-to-face interview. It's critical to be punctual, appear extremely upbeat, eager, & able to handle any challenges Southwest's customers could throw at you. It helps to remember the 3 values that Southwest prides themselves on: servant's heart, warrior spirit, & fun-loving attitude.
    The recruiter didn't give any indication of whether or not he would recommend I be hired. I found out later that since the background check can take about 3 weeks, they don't tell you anything until they make sure you don't have a criminal past. Roughly 3 weeks after the interview, I got a call saying I was hired. They usually hire several people at once, so that they can all train together. They'll give you one or two dates to start on. I think the first one was about a week away. I said I needed to give my other job 2 weeks notice, so I took the 2nd start date that he mentioned. I was given the impression that if neither of the dates they offered worked for me, that they would retract the job offer.
    After I was hired, I was told that statistically, it's easier to get accepted to Harvard University than it is to get hired by Southwest (because sooooo many people apply & don't make it).

    Interview Questions
    • Are you SURE that you've never committed a felony or misdemeanor?   View Answer
    Negotiation Details
    No negotiation: it's a union job, so everyone has the same starting rate. Raises are by seniority, never merit-based.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Media Specialist Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I interviewed through a recruiter. The process took 5 days - interviewed at Southwest Airlines.

    Interview Details

    Fair and highly professional.

    Interview Questions
    Negotiation Details
    Simple and real.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Communications Intern Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I interviewed online. The process took 3 months - interviewed at Southwest Airlines in May 2012.

    Interview Details

    The application was pretty simple. I had a phone interview which lasted no more than 15 minutes. Then I was brought for an in-person interview.

    Interview Questions
    • Which semester was your hardest semester in college and why?   Answer Question
    Negotiation Details
    It wasn't negotiable for interns. We get paid hourly.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Representative Interview

    Anonymous Interview Candidate  in  Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at Southwest Airlines in March 2010.

    Interview Details

    applied online about 2 weeks later received an email saying respond within 48 hours for a telephone interview. After passing telephone interview you are then set up with a face to face interview, was offered job on the spot pending background and drug test. First day you are flown down to Dallas for 2 days to learn culture of southwest and orientation plus, ID pictures are taken. Fun process you will be very excited! I was at least!

    Interview Questions
    • Why do you want to work for southwest Airlines   View Answer
    Negotiation Details
    No negotiation Reservations is apart of the IAM union your raises are negotiated already
    Accepted Offer
    Positive Experience
    Average Interview
  10. 4 people found this helpful  

    Ramp Agent Interview

    Anonymous Interview Candidate  in  Washington, DC
    Anonymous Interview Candidate in Washington, DC
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Southwest Airlines in July 2013.

    Interview Details

    I completed the online app, received email to conduct phone interview about 2 weeks after I applied, completed phone interview then one week later the face to face. Face to face was with a supervisor and someone from their people department.... 4 days later I was offered the position. I had 48 hrs to complete testing.

    Negotiation Details
    no negotiations
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Material Stores Intern Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I interviewed online. The process took 2+ weeks - interviewed at Southwest Airlines in September 2012.

    Interview Details

    Initial Telephone round for around 20 minutes and the one on one face to face for around 30 minutes and the result will be told in 1 week

    Interview Questions
    • Just one in your resume and some behavioral questions like why southwest , why your degree? , most difficult and challenging course   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

See What Southwest Airlines Employees Are Saying

 Former Associate Software Engineer in Dallas, TX

Pros: “Their internship program is spectacular. Many opportunities exist to see the different departments of the business and just about everyone in the company is willing to set up a meeting with…” Full Review

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