Southwest Airlines Interview Questions

Updated Aug 29, 2014
Updated Aug 29, 2014
104 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Material Stores Intern Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Southwest Airlines in September 2012.

    Interview Details

    Initial Telephone round for around 20 minutes and the one on one face to face for around 30 minutes and the result will be told in 1 week

    Interview Questions
    • Just one in your resume and some behavioral questions like why southwest , why your degree? , most difficult and challenging course   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Quality Control Analyst Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2 months - interviewed at Southwest Airlines in November 2012.

    Interview Details

    First phone screen from a recruiter and then face to face interview with the manager and recruiter together

    Interview Questions
    Negotiation Details
    Internship rate is fixed and I guess not negotiable. But once you get into the company you will be amazed by the people and work culture. Best company to work for.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 months - interviewed at Southwest Airlines.

    Interview Details

    Online Application, Phone Interview then Person to Person Interview in Dallas.

    Interview Questions
    • Both the phone interview was general behavioral interview questions and then the person to person interview was basically me thoroughly explaining my experiences that I had on my resume.   Answer Question
    Accepted Offer
    Average Interview
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  5.  

    Customer Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at Southwest Airlines in April 2010.

    Interview Details

    You have a phone interview first. Then a week later you are called to schedule an in person interview. If you do well, you are scheduled for a drug test and background test, in a few weeks.

    Interview Questions
    Negotiation Details
    Salary was non negotiable
    Accepted Offer
    Negative Experience
    Difficult Interview
  6.  

    Intern Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 3 months - interviewed at Southwest Airlines in December 2012.

    Interview Details

    Submitted online application, submitted updated resume and "Why Southwest" Essay. Phone interview, then you were flown down for a face to face interview.

    Interview Questions
    • It was very much a conversation, nothing out of the expected questions. Make sure when they ask your "weakness" you have one that does not infer with the jobs functions.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Aircraft Mechanic Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at Southwest Airlines.

    Interview Details

    Interview process begins with practical skills and knowledge tests. After passing, the interview is conducted by other aircraft mechanics. The interview is very friendly with an emphasis on getting to know you and your attitude (Southwest calls it "Warrior Spirit"). They want candidates that will bring their experience as well as a willingness to continue to learn and grow. I spoke with one of the interviewers after I was hired to ask a little more about what exactly they were looking for. They wanted an easy going person who was confident in their skills but without any cockiness.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate  in  Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Southwest Airlines in March 2013.

    Interview Details

    There were a lot of issues about HR/Recruiters during this process which is really sad. I applied online from a job posting website. I understand they call from different states, but the recruiter called my house at 5:30 AM (and I'm on the East Coast of the US!). This was not scheduled like many people say - they just randomly called, and in the process woke up my entire household. I tried to give this "recruiter" the benefit of the doubt, but I was soon sorry I did I didn't just stop there. She then went on to tell me that even though the Customer Service Supervisor position wasn't open anymore (and I had about 10 years experience with another company in the same position and a degree in aviation), she wanted me to switch over to be a ramp agent . This means about a 65% pay cut and the hours were 1/2 of what was originally posted. Still I allowed her to go through with it, since this was going to make an even better letter to customer service later on! When I thought she couldn't make any more mistakes she asked me if I wanted to work in a town where an airport didn't exist- YUP! The airport is actually about 30 miles east of where she was referring to and she had just concocted an imaginary title for it. Again, the proper airport was in the job listing. After that I asked her if she had my resume in front of her- she said she did. She asked NOTHING about the job or how my experience related to it. She tried to go over my job history saying "so you last job was 8 years ago?" and then picked out another position I had held before that. It was evident she was either reading it backwards or under the influence. She invited me in for a face to face interview but I declined. No one should work for a company like this.

    If my caller ID didn't say SW Airlines on it, I probably would have thought it was a scammer.

    Interview Questions
    Reasons for Declining

    I wrote most of it in the hiring and interview process. In summary they offered the wrong position, pay rate way below average and were not competent interviewers

    Declined Offer
    Negative Experience
    Easy Interview
  9. 3 people found this helpful  

    No Limits Internship/IT Technical Analyst Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 3 weeks - interviewed at Southwest Airlines in January 2013.

    Interview Details

    I was called by HR to set up an interview with a recruiter. The recruiter just asked me basic questions about Why Southwest? and different aspects of my resume. She also asked me why I chose the University I chose for studies and what got me interested in my major. It was pretty friendly and like a conversation.

    Then a week later, they flew me out to Dallas. They did not give a hotel or anything and just put the whole interview and traveling in one day which was very hectic. I met with two managers and they told me about their jobs and they asked me more questions about my resume. I would probably have worked with these two manager had I taken the position. The managers seemed really into what they were doing and I really enjoyed their enthusiasm. There honestly wasnt anything technical asked during the whole interview.

    Interview Questions
    Reasons for Declining

    The pay was quite low compared to similar internships for other companies.

    Declined Offer
    Positive Experience
    Easy Interview
  10. 2 people found this helpful  

    Purchasing Intern Interview

    Anonymous Interview Candidate  in  Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at Southwest Airlines in December 2012.

    Interview Details

    1. They send me an email for an updated resume
    2. Phone me for a phone interview time
    3. Phone interview of about 20 minutes: going through resume, why swa, why this position. 4. On site of 30 min which consisted of HR + 3 managers .
    5. They call me to tell me that i was accepted
    6. Drug test and background check
    The whole interview and acceptance process was within 2 weeks. Everything went to fast . SWA are really friendly and makes the whole process easy for interviewees, you wont feel unwelcome or nervous.

    Interview Questions
    • Why SWA. Why this position. Which was the class that you liked most. Which class you like least. What is your experience with SAP. Talk about experience in previous jobs. Ask extracurricular activities.
      Know your resume !
        Answer Question
    Negotiation Details
    No need of negotiation. Money is not as important as the experience that one will get. They are a great company to learn from.
    Accepted Offer
    Positive Experience
    Difficult Interview
  11.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate  in  Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Southwest Airlines in September 2009.

    Interview Details

    Promoted from within - 2 interviews / focused on direct interaction with people and solving problems to avoid complaints and how resolved. Process takes aprox 3 weeks, after which you will travel several times for various "training" reasons. First interview is general phone interview after which you will interview with Station manager. Much of the same questions asked at each.

    Interview Questions
    • Must provide specific details of events related to customer service solutions in a past situation - both positive and negative outcomes and be prepared to provide answers for "what would you do if" & "what could you have done to make this situation better".   Answer Question
    Negotiation Details
    No negotiation, they make offer and you take it or leave it.
    Accepted Offer
    Positive Experience
    Easy Interview

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