Sprint Interview Questions & Reviews

Updated Aug 22, 2014
Updated Aug 22, 2014
333 interviews

Interview Experience

Interview Experience

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333 Candidate Interview Reviews Back to all interviews

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  1.  

    Business Account Executive Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I interviewed online. The process took 2 months - interviewed at Sprint.

    Interview Details

    Applied on the Sprint Website and received a call back from the sales manager 2 weeks later. Set up an on sight interview at a local office with the sales manager. Interview went well and a follow up interview was scheduled for the following week. Had to prepare a 90 day sales plan for the 2nd interview which was no big deal, this interview also went well. A third interview was scheduled the following day with the Sales director. After the 3rd interview I was told i would be going into the next stage which was the background check. Securing the job was contingent on passing the background check with A-Check America. The background check took about 2 weeks. I was sent an offer letter

    Interview Questions
    • No difficult questions. Just make sure everything on resume and application is entered as honest as possible. Any errors can delay or disqualify you from having your application accepted for employment.   Answer Question
    Negotiation Details
    No negotiation but the salary was pretty decent for my first job out of college.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Sprint Sales Representative Interview

    Anonymous Interview Candidate  in  Milwaukee, WI
    Anonymous Interview Candidate in Milwaukee, WI
    Application Details

    I interviewed online. The process took 2 months - interviewed at Sprint in January 2014.

    Interview Details

    Long process - many interviews. Questions asked were typical - why do you want to work here? Do you want to make more than 50k? Are you determined?, I was interviewed by a trainer and this was the worst part of the process because the trainer had no idea what the position entailed and thus this person asked irrelevant questions.

    Accepted Offer
    Negative Experience
    Average Interview
  3.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I interviewed online. The process took 5 days - interviewed at Sprint in August 2014.

    Interview Details

    Went through 2 interviews, one with the store manager and a different store manager. Process took less than a week! I start Aug. 16, 2014. My current manager is a blessing! She's very down to earth, I can say I am quite lucky!

    Interview Questions
    Negotiation Details
    No negotiation, pretty flat. I am being paid the max. for beginning.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I interviewed through other source. The process took a day - interviewed at Sprint in September 2010.

    Interview Details

    The first step is an brief computer assessment that test computer, listening, typing, and simple math. Then have a face-to-face interview. I was offered the position immediately. Finally, I was sent for a drug test.

    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Technical Consultant Interview

    Anonymous Interview Candidate  in  Brooklyn, NY
    Anonymous Interview Candidate in Brooklyn, NY
    Application Details

    I interviewed online. The process took 1 week - interviewed at Sprint.

    Interview Details

    I applied online at the Sprint Careers website for the technical consultant position, and I received a call the next day asking to come in for a interview. The position was located in Brooklyn, NY. I went in and I waited about 30 minutes before the interview actually started. I interviewed with the store manager, and also the technical consultant lead. The interview went very well, and only lasted about 15 minutes. The next day I received a call from the location asking to schedule a phone interview with the district manager. I scheduled the interview for the next day at 6 PM. The interview went well over the phone and he basically asked me on how I view customer service and how Important it is to me. I got a call from the store manager the next day and she sent me a email to complete a background check, and also a email for a drug test. I completed my background check and drug test and just waiting for a call back with a offer. Overall, this was a very quick process compared to other employers.

    Interview Questions
    • What was the most difficult situation you came across, and how did you resolve it?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Sprint Sales Representative Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Sprint in August 2014.

    Interview Details

    The interview process was about three weeks from first contact to offer. There were two face to face interviews after the initial screening. The first was with the store manager and assistant manager. The second was a week later and included the store manager and district manager. Both interviews were about an hour and fifteen minutes. There was a lot of back and forth and the standard hypothetical questions and real world experience scenarios. How did you handle a difficult customer? What is a problem you faced and how did you handle it?
    Engage the interviewers with your natural personality and ask any questions you have.

    Interview Questions
    • Both interviews started with tell me about yourself and then why Sprint. Be prepared with knowledge about the company and incorporate that knowledge into why you want this job.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Technical Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 6 days - interviewed at Sprint in October 2010.

    Interview Details

    Applied online, received phone call to come in for interview. Interview was conducting in the Manager's office in the back of the Sprint retail store. Asked typical interview questions from a piece of paper. "Where do you see yourself in 5 years?" "What is your weakest quality?" "Tell me a time you had to go above and beyond in your work life." Interview took about 15 minutes. The manager was also just seeing how good I was at carrying a conversation.

    Interview Questions
    • Describe a time where you have a very difficult customer and what you did to resolve his/her anger   Answer Question
    Negotiation Details
    I was offered a choice between two positions at the end of the interview. The manager matched my asking base salary.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Solutions Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Multiple hiring managers will interview you. WAN and networking protocols will be investigated. Managers may ask you to interview with current employees to evaluate your technical abilities to meet the job requirements and gauge how you might fit within the companies culture.

    Interview Questions
    • Explain how you dealt with a difficult customer in the past and what steps you took to resolve.   Answer Question
    Accepted Offer
  10. 1 person found this helpful  

    Assistant Store Manager Interview

    Anonymous Interview Candidate  in  Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I interviewed through other source. The process took 1 week - interviewed at Sprint.

    Interview Details

    I was promoted from within however the process is still the same if external. Once you apply to the posting you will get a call from the Store Manager (email if you are internal). They will speak with you about a time to come in an complete a F2F interview. Once you get there, you will have the District Manager there and also another Assistant Manager if applicable. They will talk to you about the normal things (why you want to work for Sprint, why do you want this position, strengths, weaknesses, information about the company, and experience). What is REALLY important if you are going in for a management position is to have available a 30-60-90. What this means is they will want to know your plans to improve the location on a 30 day, 60 day, and 90 day basis. You will need to essentially create a presentation on PowerPoint or in type up your plans to improve the store, the employee relations, and assert yourself as the "new sheriff in town." Sprint right now is all about business penetration so if you want to impress the management, find local business in the vicinity of the store you want to work at and find out if they have offer discounts off their service through Sprint. In addition, Sprint is all about coaching employees and training them on the right path. This means that they want you to watch them like a hawk. I don't agree with this per se but that is what they want so you have to show them you are a fearless and determined leader. After that interview, they may ask you to come back for another interview with just the store manager. If not, they will call you and inform you of their decision. The store manager makes the decision, the DM is just there to watch for the things and listen for phrases that the manager may have missed. It does not take long at all to make a decision. I interviewed on Friday and got a call from the manager the Sunday afternoon. Just be confident but be about the business of selling phones.

    Interview Questions
    • The most difficult question I was asked was not difficult. They wanted to know if I was to get the position, how I would handle the additional responsibilities of overseeing 20+ employees, handing irate customers, and still doing all the back office work.   View Answer
    Negotiation Details
    You can negotiate however a little for management positions but I wouldn't recommend it. If you push your store hard enough, you will make what you need and more in commission. The base pay is not what you should be focusing on. I didn't negotiate because I already knew what the highest salary for ASM's was and I was granted that.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Supervisor Interview

    Anonymous Interview Candidate  in  Fort Worth, TX
    Anonymous Interview Candidate in Fort Worth, TX
    Application Details

    I interviewed in-person. The process took 6 weeks - interviewed at Sprint.

    Interview Details

    just fill seats- was HR way to look at it- no consistency in offer letters- you should really negotiate the pay especially if you are not getting a fair offer-

    Interview Questions
    • tell me about a time when you disagreed with your manager - decision that affected the business in a negative manner   Answer Question
    Negotiation Details
    yes
    Accepted Offer
    Negative Experience
    Easy Interview

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