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Sprint Technical Support Specialist Interview Questions

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Technical Support Specialist Interview

Anonymous Interview Candidate in Fort Worth, TX
Anonymous Interview Candidate in Fort Worth, TX
Application Details

I applied online. The process took 2 daysinterviewed at Sprint in September 2012.

Interview Details

I felt that it was relaxing. The person that interviewed me was very relaxed and it made me feel relaxed. While he still asked all the important questions about my experience and my expectations, he was also establishing a relationship, which is important in the role I was interviewing for.

Negotiation Details
I was offered a position as an advanced technical support specialist, but I interviewed for a technical support specialist. There was not much of a negotiation when they offered me more than I originally expected.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Sprint

  1.  

    Technical Support Specialist Interview

    Anonymous Interview Candidate in Fort Worth, TX
    Anonymous Interview Candidate in Fort Worth, TX
    Application Details

    I applied online. The process took 4 daysinterviewed at Sprint in August 2012.

    Interview Details

    Apply online via sprint.com, you are then contacted via email to be scheduled for a written/computer test. Once you have completed the test and depending on results your will be then scheduled for face-to-face interview. Interview consists of technical questions regarding PC, tablets, and cell phones. Then you are required to provided examples of when you have had to work with a difficult customer. Other questions consist of any previous experience dealing with co-workers and in a call center environment.

    Interview Questions
    Negotiation Details
    None. Starting pay was more than what I was expecting.
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Technical Support Specialist Interview

    Anonymous Interview Candidate in Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 6 daysinterviewed at Sprint in May 2012.

    Interview Details

    It's just a phone interview and if you do well on that you get a 1:1 and if you succeed there you go pee in a cup.

    Interview Questions
    Declined Offer
    Neutral Experience
    Average Interview
  3.  

    Technical Support Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at Sprint in February 2011.

    Interview Details

    Interview is very easy. Can you read? Can you speak? GREAT! YOU'RE HIRED!

    Interview Questions
    • The me about a time you had to deal with a difficult customer   Answer Question
    Negotiation Details
    no room for negotiation.
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Technical Support Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Sprint in February 2011.

    Interview Details

    Was called Friday and came in Monday and met with initial interviewer (1:1). I was asked about previous call center history, handling irate callers and comfort with diversity questions. I was called back that afternoon for 2nd interview with manager. Office was very relaxed; manager who interviewed me was in jeans. Similar questions about call center history ... especially focused on service skills. Tech background was nice, but larger focus was on the stuff that's harder to teach.

    Interview Questions
    Negotiation Details
    I gave what I would like to make; they made a offer close and I took the offer..
    Accepted Offer
    Positive Experience
    Average Interview

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