Staples Certified On-Site Technician Interview Questions & Reviews
Getting an Interview
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Very Easy Interview
Certified On-Site Technician Interview (Neutral Experience; Very Easy Interview)
I applied through an employee referral and the process took 2 days - interviewed at Staples in April 2012.
Interview Details – They asked me if I knew anything about computers and I said yes. That's it you got the job. That was the easiest interview I ever had. They didn't test me or anything. I have 15 years computer experience and they just believed it and took it as is. I could have been lying for all they know. Pretty bad interviewers if you ask me.
Interview Question – Just 1 question View Answer
Negotiation Details – They said hows 11 sound? I said it sound ok. They said great and I got the job
Certified On-Site Technician Interview (Neutral Experience; Easy Interview)
I applied online - interviewed at Staples in July 2013.
Interview Details – The job application is online which then goes through a screening process and is shown to the store GM by green (hire), yellow (maybe), or red (do not hire). If you are green or yellow you go through an interview process and basically find out first time whether or not you are hired.
Interview Question – There were no difficult questions. it was a very straight-forward interview. Answer Question
Negotiation Details – I was able to negotiate my wage to $10, which is more than other techs were making who had been there for 7 years
Very Easy Interview
Certified On-Site Technician Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 3 days - interviewed at Staples in March 2013.
Interview Details – All applications are submitted online. You upload a resume and take a personality test. The personality test just tells Staples how willing you are to bend over backwards for them. A day after I submitted my application I was called to schedule my first interview which was with the Assistant Manager. He asked some pretty basic technology questions as well as asked about previous experiences with customers. I was immediately scheduled an interview for an interview with the General manager of the store. This interview was the same as the one with the Assistant Manager. After the interview he had me take a knowledge test. It kind of reminded me of a very outdated A+ exam.
Interview Question – The "hardest" part was the outdated computer knowledge test. Answer Question
Negotiation Details – There is no negotiation. You have two options, accept the offer they give you or look for another job.
Certified On-Site Technician Interview (Positive Experience; Easy Interview)
I applied in-person and the process took 2 weeks - interviewed at Staples in June 2011.
Interview Details – I was originally hired as an in-store technician. There were only 2 interviews I had to go through. The first was with the sales manager, who took me back to the furniture pad, and we had a far more casual interview than I expected. She asked a lot of the common questions, like previous employment, values, etc... During this interview, she called over one of the techs at the time, and he asked me a few technical questions, which were very easy to answer.
The next interview was with the General Manager, and this one was a little more formal. We spoke in her office, and I was mainly asked questions about different scenarios. After that, we just talked about the job's expectations, and she quizzed me a little on customer service.
I heard back from them about a week later, in the afternoon, and they just said, "We would like you, you're hired."
The only test I had to take was after being hired.
Interview Question – There weren't many difficult questions. The only one that I had a little trouble with was explaining to the General Manager the different service plans and services that the company offers. The Sales Manager had given me some pamphlets to study, so I was somewhat prepared for it. Answer Question
Negotiation Details – I was able to negotiate a 50 cent increase in starting pay.
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