Getting an Interview
Getting an Interview
Interviews for Top Jobs at Starbucks
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- Barista - Starbucks (285)
- Shift Supervisor (115)
- Store Manager (95)
- Starbucks-Barista (49)
- Assistant Store Manager (39)
- Starbucks Store Manager (28)
- Assistant Manager (26)
- District Manager (23)
- Manager (12)
- Barista, Shift Supervisor (7)
- Cashier (7)
- Shift Manager (4)
- Barista Trainer (4)
- Sales Associate (4)
- Batista (3)
- Supervisor (3)
- Barista Starbucks (3)
- Store Manager Starbucks (3)
- Construction Representative (3)
- Intern (3)
- General Manager (3)
- ASM (3)
- Coordinator (3)
- Senior Financial Analyst (2)
- Recruiter (2)
- Human Resources Manager (2)
- Project Manager (2)
- Lead Barista (2)
- Supply Chain Analyst (2)
- Accepted OfferPositive ExperienceAverage InterviewAccepted OfferPositive ExperienceAverage Interview
I applied through an employee referral – interviewed at Starbucks (Boulder, CO).
It was great, they ask you about you and what is your proudest moment. Then they proceed to switch interviewers with a new line of questions. Like What other jobs have you had and what have you gain from them? Do you see on a long term with starbucks?
- What do you know about coffee? 1 Answer
I applied online. The process took a week – interviewed at Starbucks (Colorado Springs, CO) in January 2014.
Applied online, was called a few days after by the assistant manager and asked if I could do a phone interview. She asked a few questions: why I wanted to work there, we talked about availability and how their scheduling works. Be chatty. I explained everything really clearly. Demonstrate that you can communicate clearly and effectively while also being friendly and positive.
She called me back to come in for an interview a couple days later. The interview was really laid back (you get a free coffee and it was just in the cafe section at the table I picked to sit and wait). The assistant manager/manager in training and the store manager both interviewed, it actually made it much more comfortable than one on one. They were both awesome and easy to talk to, so I didn't hold back on any of my stories.
- Go to their website and look for their mission statements, goals, customer service policy, etc and try to fit those into your experience stories.
- for the "tell me about a time" questions, tel your story like a story. Like tour telling it to your friends. Make sure it ends positively, even if it's only the you will never make that mistake again.
- smile, duh
- be positive. Make everything a learning experience. YOU ARE A SPONGE.
- Describe a time when you failed to manage a customer's expectations. Describe the situation, solution, etc. 1 Answer
None. We did talk in detail at the end of the interview about pay and how raises work, etc. They start at $8.10 in CO, you get tips at the end of each week (this is a busy store and she said it's about $30 a week for full time, or $.90 an hour). Performance evaluation every 6 months where you can get up to 3% raise. Automatic $0.40 raise after first 6 months.
I applied in-person. The process took 2+ months – interviewed at Starbucks (Colorado Springs, CO) in September 2013.
Starbucks seems to be doing group interviews and job fairs on a regular basis where I live, and this was actually my second group interview that I was trying for. The night before, I had done some research online and compiled quite a few possible questions that could have been in the interview, and formulated answers ahead of time so I could be confident and not keep them waiting for an answer. It also allowed me to take the initiative in the group interview and answer questions first as the other two people still had to think of an answer. These are some very good questions to be ready to answer.
Why do you want to work for Starbucks? (You're guaranteed to be asked this question at the beginning of the interview)
What is your understanding of what a Barista does?
What would you do if you saw a co-worker doing something incorrectly?
What would you do if you had an unsatisfied customer?
What is one of the most difficult decisions you've had to make in your job, and why was it difficult?
How would you handle down time during your shift?
How did you handle a time when you didn't want to do something?
Did you ever make a big mistake? How did you correct it?
Have you ever convinced a customer to buy a product they weren't originally intending on buying?
Give an example of a time that you received negative feedback or criticism and how you handled it.
Give an example of an unfair co-worker that you had to help and how you handled the situation.
Give me a recent example of how you uplifted a peer.
What is a great example of customer service?
These are some of the more personal questions that may or may not be in the interview, but it's good to have an answer for them prepared anyway.
What is your strongest quality?
What is your weakest quality?
How do you handle multitasking?
Can you handle a fast paced work environment?
Do you have a good memory?
What is your greatest professional accomplishment?
Where do you see yourself if five years?
How well do you function early in the morning?
Remember, if you don't get the position the first time; keep trying at it. This was my second group interview/job fair and I'd gone to at least six different Starbucks to talk to managers after applying online three separate times. I dressed in business attire and at the actual interview, handed them my resumé and at the end of the interview I also gave them a copy of the sheet I had typed up the night before of all my answers to the possible interview questions. After the interview was over I decided to wait in the Starbucks until the 4:00 time, which they said they would call us after. When I saw one of the managers that had interviewed me, I went up to thank her for considering me, and she said that she was just about to call me and say "How would you like to work with me for Starbucks?" All my patience and hard work payed off in the long run.
- The most difficult question that was asked was one that I hadn't pre-formulated an answer for. What is one of the hardest decisions you've made in your past job and why was it difficult? 1 Answer
I haven't negotiated as of yet.
I applied online. The process took a day – interviewed at Starbucks (Denver, CO) in June 2013.
the online application is very easy to fill out, it takes about 15 minutes to complete it. if the location where you applied to is hiring at the time your application gets to the manager, you will get a call to set up an interview within one or two days. they require no previous work experience and you have to be 16 years old to apply.
- there are no difficult questions, they ask you if you are skilled on computers, if you are looking for a full or part time job, if this is your very first job or not. and how you feel about working with heating elements. 1 Answer
no negotiation at all.
I applied online. The process took 2 days – interviewed at Starbucks (Denver, CO) in April 2013.
My manager asked me questions about previous job experience. Mostly questions about certain situations and how I handled them.
I applied online. The process took 2 weeks – interviewed at Starbucks (Aurora, CO) in March 2013.
Not stressful, fast, smooth. Sat down with the manager at the Starbucks I applied too and talked for about 30 minutes. My manager was great and made me feel less stressed.
- Accepted OfferPositive ExperienceDifficult InterviewAccepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 5 days – interviewed at Starbucks (Denver, CO) in October 2012.
I applied online via the Starbucks career site and was called in a matter of hours. The initial call was a screening process in which the manager asked me to share a little about myself and asked a few questions related to availability and what type of work I'm looking for. We set up an interview for the next day.
The first interview was with the manager I spoke with on the phone the day before. We chatted for a bit and she asked me questions about myself and my work experience and then we dove into the actual interview.
The Interview was behavioral; a lot of questions like, "Tell me about a time you felt you let down a customer". More based on how you interact with people and customer service. Some of the questions were difficult, but they give you plenty of time and can explain it a different way.
The second interview was at a different store with a different manager. This interview was much more intense. A lot of scenario questions intermixed with own experience questions. The questions revolved around supervising employees, how you handle conflict, how you perceive yourself as a supervisor, etc.
- "Tell me about a time you treated a coworker fairly even though they mistreated you". Answer Question
- Accepted OfferNeutral ExperienceEasy InterviewAccepted OfferNeutral ExperienceEasy Interview
I applied online. The process took 2 days – interviewed at Starbucks (Denver, CO) in May 2012.
Very easy interview. Was asked a few questions, and hired on the spot.
- None. Answer Question
I applied online. The process took 5 days – interviewed at Starbucks (Denver, CO) in May 2011.
Applied online to several stores at once, was called in for an interview for one of the stores. I was asked about my past work experience and it seemed that was the primary motivating factor in my hiring.
- How would you deal with an angry customer? Answer Question
I applied online. The process took 4+ weeks – interviewed at Starbucks (Denver, CO) in November 2010.
I applied online when I found out I was moving to a different state. I got a call about a few days after I put in my application. The manager contacted me by phone and wanted me to come in for an interview. Unfortunately, I was about 3 weeks away from moving, so she told me to contact her after I arrived in state. I called a few days after I settled in, and unfortunately she had already hired the people she needed, but she still wanted to interview me for another store.
The first interview was pretty simple. She asked me basic questions about my background and previous work experience. I had a retail and customer service background, which is definitely a plus if you want to work at Starbucks. She told me at the end of the interview that she thought I'd be perfect for Starbucks and would recommend her manager friend to call me and set up an interview.
It's been more than 3 years ago since I did these interviews, so I don't exactly remember the timeline, but I know I had another interview with the next week or two. At the second interview I met with the store manager and assistant manager. They asked similar questions like the first interview. Customer service questions, how you handle difficult customers; how you would handle conflict with co-workers; when did you provide great customer service, etc. etc.
- I didn't think there were any difficult questions. If you've worked in service before or have any kind of retail experience, you will most likely have an easy time with the interview. Answer Question
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