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Starbucks Interview Questions & Reviews

Updated Jul 10, 2014
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Accepted Offer

Positive Experience

Difficult Interview

Assistant Manager Interview

Assistant Manager
Los Angeles, CA

I applied through an employee referral and the process took 3 weeks - interviewed at Starbucks in March 2014.

Interview Details – I submitted an application online. Received a call from a recruiter about a week later for an initial phone screen. During this brief 15 minute conversation, I was asked about my current responsibilities at my job and how it relates to the ASM position, and how my education (BA in Business) has prepared me for the role. Of course, you will also be asked "Why Starbucks?". It's good to answer that question with a story of a great experience you've had at Starbucks and why that has shown you that you want to be a part of the culture. Be prepared to answer what the highlights of your career have been so far, and if you have experience with profit and loss statements (trust me, they will ask this). If you have no P&L experience, be up front about that, but tell them about what financial documents you do have access to (I have no P&L responsibility in my current role, but I have access to sales numbers and guest survey scores. I also mentioned that I took three accounting classes in college and am very familiar with P&Ls as a result). It was all informal, not technically an interview, but you do need to make a good impression to get asked for the real phone interview.

The next step is a more in depth phone interview, about 45 mins, with the same recruiter. All behavioral questions, STAR format. They will go over the "hows" of your resume more than the "whats". Be prepared with specific examples. Feel free to use names of co workers to help make your stories more real and personal. The questions I was asked:

-Tell me about a time when you had an uncooperative coworker or a coworker you didn't get along with. What was the situation, why were they uncooperative, what was the result?
-Tell me about a time you had to plan out a project. What was your role, etc.
-Tell me about a time you had to have a tough conversation with someone at work.
-Tell me about a time you had to bring a co-workers performance up.

They will ask probing questions about additional actions you took, why you think coworkers were acting in a particular way, etc. Make sure you're able to get as specific as possible about these situations and your actions in them. I passed and was immediately asked for possible dates for a final interview.

The next interview is in-person with two District Managers at a local Starbucks. It will take place on the floor within earshot of customers, so be prepared to that. Be sure to accept the offer of a free drink, because you want to show that you love coffee. Obviously, don't ask for a caramel Frappucino or something ridiculous. I kept it simple and got a Venti Pike Place blend.

The two DMs will probably both have an interview packet, but it will be mostly one asking the questions and one writing your answers (for me it was a little bit of both). These questions are largely the same as the phone interview questions. My questions were:

-Tell me about a time when you had a communication breakdown with a co worker or with your team.
-Tell me about a time you had to have a tough conversation with a co worker (exact question from the phone interview)
-What are your strengths? Give an example of a time you displayed this.
-What are your weaknesses? What are you doing to work on this?
-What are you doing for your personal and professional development?
-Tell me about a time when you didn't have all the answers or didn't know what to do next (this may be the most important question, because they told me they usually never get good answers to this. Luckily, mine was high scope and relevant)
-Tell me about a time when you had to plan out a project. (Same as phone interview question. Make sure you give a high scope answer)

They'll ask you if you have any questions and if you have anything to add. Ask about community projects at Starbucks and how you can get involved, how much autonomy ASMs have to make decisions, why the DMs themselves chose Starbucks, etc.

I interviewed on a Friday and got the offer Monday afternoon. I'm incredibly excited for this opportunity. I want to make sure everyone can prepare for these interviews as well as I did, so I wanted to make this as detailed as possible.

Interview Question – "Tell me about a time you didn't have all the answers" and "Tell me about a time when you had to plan out a project". Make sure these answers are very high scope and show critical thinking, talent management, inspiration, etc.   View Answer

Negotiation Details – Minimal negotiation room. I was hired at one of the highest pay grades for ASMs at 37k because of my experience and my BA in Business. The benefits are excellent and are really what sets Starbucks apart. I accepted this offer over a potential $43k offer from a different company because of the culture and benefits here.

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Accepted Offer

Positive Experience

Easy Interview

Barista - Starbucks Interview

Barista - Starbucks

I applied in-person and the process took 2 weeks - interviewed at Starbucks in December 2013.

Interview Details – The interview process was easy only took 30 minutes. You are told if you're hired right away. You must complete a series of questionnaires when applying online. It took about a week for me to get a call after applying online.

Interview Question – no unexpected questions   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Barista Interview

Barista
Omaha, NE

I applied online and the process took a day - interviewed at Starbucks in August 2013.

Interview Details – Interview with 2 store managers that wasn't going to be my manager. Very friendly and very proud of their company. I was able to talk easily with my interviewers and felt like I had made friends after I left the interview.

Interview Question – Very easy questions   Answer Question

Negotiation Details – I wasn't told my starting rate. So when I started I was shocked to find out I was to be started at minimum wage even though I had over 10 years customer service and previous barista experience.

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Accepted Offer

Positive Experience

Very Easy Interview

Barista - Starbucks Interview

Barista - Starbucks
Vacaville, CA

I applied through other source and the process took 4+ weeks - interviewed at Starbucks in July 2013.

Interview Details – i only had one interview as i was a transfer from one of the companies they bought out but they did as what kinds of drinks i knew how to make and so fourth

Interview Question – how i felt about starbucks.   Answer Question

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Accepted Offer

Neutral Experience

Barista Interview

Barista

I applied in-person and interviewed at Starbucks.

Interview Details – I believe there were 2 interviews, with fairly typical questions. I submitted a resume in person to begin with. I called later and spoke with the GM who asked me some simple questions about availability and such and then was asked to come in for an interview. You get a free beverage of your choice while interviewing, which was very nice. I believe i was asked a myriad of questions by the GM diring the interview and filled out a questionnaire that we went over. I was called and offered a position after.

Interview Question – I believe it was "What are your shortcomings?" Or something to that affect.   Answer Question

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Declined Offer

Positive Experience

Average Interview

Clerk Interview

Clerk
Clemson, SC

I applied online - interviewed at Starbucks in January 2012.

Interview Details – I had one interview with this company and it went well. The overall experience was great. This company seemed to have training and co workers willing to teach on a day to day basis. The only reason I was unable to accept the position was the hours that I would have been given.

Interview Question – What goals if any do you have for yourself?   View Answer

Reason for Declining – I declined the offer because the hours we not going to be enough for me each week. I was seeking a full time position.

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Declined Offer

Negative Experience

Average Interview

Starbucks-Barista Interview

Starbucks-Barista
Davis, CA

I applied online and the process took 2 days - interviewed at Starbucks in April 2014.

Interview Details – The Manager contacted me about 2 days later after I had applied online. The interview consisted of a list of questions she would read to me. Questions:
Why do you want to work for Starbucks?
Describe a situation when you helped to solve a problem?
How would you handle a fellow employee that wasn't doing his job?
Describe a time when a customer was not satisfied with your service. What did you do to fix the problem?
Unfortunately the interviewer was unprofessional, the interview was held outside and she wore sunglasses the whole interview, I couldn't see most of her face and I believe that eye contact is very important. She just read the questions to me on a monotonous and bored manner, I didn't feel a connection with her.

Interview Question – It wasn't difficult just be prepared to answer questions about your customer service skills, ethics, how quickly you learn, how well you work as part of a team etc..   Answer Question

Reason for Declining – I received a job offer from another company and I accepted

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Accepted Offer

Positive Experience

Average Interview

Barista Interview

Barista
Riverside, CA

I applied through an employee referral and the process took 4+ weeks - interviewed at Starbucks in April 2013.

Interview Details – First job. Had a current employee refer me to work here, from then on applied online and sent Resume to manager in person. Initial interview was with the Assistant Manager to get to know you, why you wanted to work here and why you'd think you'd be a good fit for this company and what you know about this company. Had a second interview 3 weeks after the initial with the actual Manager, lots of behavioral questions. Strengths and weaknesses, as well as previous work experience questions.

Interview Question – What are your weaknesses and tell me a challenge that you encountered at your previous job and how you overcame it?   Answer Question

Negotiation Details – No negotiation.

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Accepted Offer

Neutral Experience

Barista Interview

Barista

I applied online and the process took 2 weeks - interviewed at Starbucks.

Interview Details – Two interviews required. I interview initially at the location I was going to be working at. Asked basic questions with the STAR format. The store manager sat me down with a beverage of my choice. There weren't very many interview questions... I want to say 5 at most? I then did a follow up interview at a second location. This was the common hiring practice for the area. The second interview was conducted by a different store manager. He was friendly, and we had a lot in common, which made the interview go very smoothly.

Interview Question – No difficult questions.   Answer Question

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Declined Offer

Neutral Experience

Barista Interview

Barista

Interviewed at Starbucks

Interview Details – Very friendly and welcoming environment. Went into store saying they were hiring and asked for an application Interviewed very soon afterwards. Pretty great that no prior work experience is needed.

Interview Question – nothing too difficult or unexpected   Answer Question

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